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I KEEP GETTING DISCONNECTED FROM WI-FI ON MY LAP TOP


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15 replies to this topic

#1 geofade

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Posted 19 December 2017 - 09:51 PM

Hi any one!

 i have a problem where my ASUS lap top keeps getting kicked of of wi-fi!!.... 

I tried changing the power saving settings so that it wouldn't sgut anything down and I thought I had fixed the problem but NNOOOOooo!!!

I would really appreciate any help in figuring out this problemo!

Thanks in advance!!!

Geo!



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#2 JohnC_21

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Posted 20 December 2017 - 11:22 AM

Firstly, disable, not uninstall your Ethernet Adapter in Device Manager. Also disable Fast Startup. After disabling fast startup open a command prompt and type 

shutdown /f /s /t 0

If after booting you still get Wifi issues follow the steps in order on this page.

 

https://support.microsoft.com/en-us/help/10741/windows-10-fix-network-connection-issues

 

If they do not help post back.



#3 geofade

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Posted 29 December 2017 - 05:04 PM

Hi

JohnC_21

Thank you for help!... but to no avail!!!.... I've tried everything that you told me to do but my last resort is to reset my network settings..... I have done this three or four times in the last week.....thats the only way my computer will get connected to the internet for one or two days before kicking me off of wi-fi again....

Any other help you might have to resolve this problem would be very much appreciated!!

Thanks!



#4 JohnC_21

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Posted 29 December 2017 - 05:25 PM

On the steps I linked to I assume you have you tried reinstalling your Wifi adapter driver, correct?



#5 geofade

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Posted 29 December 2017 - 05:53 PM

yes.... I uninstalled the network adapter and also reseted the network adapator.... it wil stay with wi-fi for a day or wo then out of the blue it will drop the connection and i have to reset it again....



#6 JohnC_21

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Posted 29 December 2017 - 06:03 PM

Open an elevated command prompt. Press the Windows key + X > cmd as admin. It could be powershell as admin if you have the latest Widnows 10 version. 

 

Type the following command. Copy and paste the output into your next post.

netsh interface tcp show global

Edit: Was this a Windows 10 an upgrade from a previous OS?


Edited by JohnC_21, 29 December 2017 - 06:05 PM.


#7 geofade

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Posted 29 December 2017 - 06:14 PM

Microsoft Windows [Version 10.0.16299.125]
© 2017 Microsoft Corporation. All rights reserved.

C:\Users\Ronchi1>netsh interface tcp show global
Querying active state...

TCP Global Parameters
----------------------------------------------
Receive-Side Scaling State          : enabled
Chimney Offload State               : disabled
Receive Window Auto-Tuning Level    : normal
Add-On Congestion Control Provider  : default
ECN Capability                      : disabled
RFC 1323 Timestamps                 : disabled
Initial RTO                         : 3000
Receive Segment Coalescing State    : enabled
Non Sack Rtt Resiliency             : disabled
Max SYN Retransmissions             : 2
Fast Open                           : enabled
Fast Open Fallback                  : enabled
Pacing Profile                      : off



#8 JohnC_21

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Posted 29 December 2017 - 06:26 PM

Autotuning is normal which is good. 

 

At an elevated powershell prompt type. 

Get-NetTCPSetting

In the output look for -AutotuningLevelLocal.  Is it set to normal?

 

What version of Windows 10 do you have. You can type winver in the search box.



#9 geofade

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Posted 29 December 2017 - 06:37 PM

this is what I got.... im not sure where you wanted me to look......

 

Microsoft Windows [Version 10.0.16299.125]
© 2017 Microsoft Corporation. All rights reserved.

 

SettingName                     : Automatic
MinRto(ms)                      :
InitialCongestionWindow(MSS)    :
CongestionProvider              :
CwndRestart                     :
DelayedAckTimeout(ms)           :
DelayedAckFrequency             :
MemoryPressureProtection        :
AutoTuningLevelLocal            :
AutoTuningLevelGroupPolicy      :
AutoTuningLevelEffective        :
EcnCapability                   :
Timestamps                      :
InitialRto(ms)                  :
ScalingHeuristics               :
DynamicPortRangeStartPort       :
DynamicPortRangeNumberOfPorts   :
AutomaticUseCustom              :
NonSackRttResiliency            :
ForceWS                         :
MaxSynRetransmissions           :
AutoReusePortRangeStartPort     :
AutoReusePortRangeNumberOfPorts :

SettingName                     : InternetCustom
MinRto(ms)                      : 300
InitialCongestionWindow(MSS)    : 10
CongestionProvider              : CUBIC
CwndRestart                     : False
DelayedAckTimeout(ms)           : 40
DelayedAckFrequency             : 2
MemoryPressureProtection        : Disabled
AutoTuningLevelLocal            : Normal
AutoTuningLevelGroupPolicy      : NotConfigured
AutoTuningLevelEffective        : Local
EcnCapability                   : Disabled
Timestamps                      : Disabled
InitialRto(ms)                  : 3000
ScalingHeuristics               : Disabled
DynamicPortRangeStartPort       : 49152
DynamicPortRangeNumberOfPorts   : 16384
AutomaticUseCustom              : Disabled
NonSackRttResiliency            : Disabled
ForceWS                         : Enabled
MaxSynRetransmissions           : 2
AutoReusePortRangeStartPort     : 0
AutoReusePortRangeNumberOfPorts : 0

SettingName                     : DatacenterCustom
MinRto(ms)                      : 20
InitialCongestionWindow(MSS)    : 10
CongestionProvider              : DCTCP
CwndRestart                     : False
DelayedAckTimeout(ms)           : 10
DelayedAckFrequency             : 2
MemoryPressureProtection        : Disabled
AutoTuningLevelLocal            : Normal
AutoTuningLevelGroupPolicy      : NotConfigured
AutoTuningLevelEffective        : Local
EcnCapability                   : Disabled
Timestamps                      : Disabled
InitialRto(ms)                  : 3000
ScalingHeuristics               : Disabled
DynamicPortRangeStartPort       : 49152
DynamicPortRangeNumberOfPorts   : 16384
AutomaticUseCustom              : Disabled
NonSackRttResiliency            : Disabled
ForceWS                         : Enabled
MaxSynRetransmissions           : 2
AutoReusePortRangeStartPort     : 0
AutoReusePortRangeNumberOfPorts : 0

SettingName                     : Compat
MinRto(ms)                      : 300
InitialCongestionWindow(MSS)    : 4
CongestionProvider              : NewReno
CwndRestart                     : False
DelayedAckTimeout(ms)           : 200
DelayedAckFrequency             : 2
MemoryPressureProtection        : Disabled
AutoTuningLevelLocal            : Normal
AutoTuningLevelGroupPolicy      : NotConfigured
AutoTuningLevelEffective        : Local
EcnCapability                   : Disabled
Timestamps                      : Disabled
InitialRto(ms)                  : 3000
ScalingHeuristics               : Disabled
DynamicPortRangeStartPort       : 49152
DynamicPortRangeNumberOfPorts   : 16384
AutomaticUseCustom              : Disabled
NonSackRttResiliency            : Disabled
ForceWS                         : Enabled
MaxSynRetransmissions           : 2
AutoReusePortRangeStartPort     : 0
AutoReusePortRangeNumberOfPorts : 0

SettingName                     : Datacenter
MinRto(ms)                      : 20
InitialCongestionWindow(MSS)    : 10
CongestionProvider              : DCTCP
CwndRestart                     : False
DelayedAckTimeout(ms)           : 10
DelayedAckFrequency             : 2
MemoryPressureProtection        : Disabled
AutoTuningLevelLocal            : Normal
AutoTuningLevelGroupPolicy      : NotConfigured
AutoTuningLevelEffective        : Local
EcnCapability                   : Disabled
Timestamps                      : Disabled
InitialRto(ms)                  : 3000
ScalingHeuristics               : Disabled
DynamicPortRangeStartPort       : 49152
DynamicPortRangeNumberOfPorts   : 16384
AutomaticUseCustom              : Disabled
NonSackRttResiliency            : Disabled
ForceWS                         : Enabled
MaxSynRetransmissions           : 2
AutoReusePortRangeStartPort     : 0
AutoReusePortRangeNumberOfPorts : 0

SettingName                     : Internet
MinRto(ms)                      : 300
InitialCongestionWindow(MSS)    : 10
CongestionProvider              : CUBIC
CwndRestart                     : False
DelayedAckTimeout(ms)           : 40
DelayedAckFrequency             : 2
MemoryPressureProtection        : Disabled
AutoTuningLevelLocal            : Normal
AutoTuningLevelGroupPolicy      : NotConfigured
AutoTuningLevelEffective        : Local
EcnCapability                   : Disabled
Timestamps                      : Disabled
InitialRto(ms)                  : 3000
ScalingHeuristics               : Disabled
DynamicPortRangeStartPort       : 49152
DynamicPortRangeNumberOfPorts   : 16384
AutomaticUseCustom              : Disabled
NonSackRttResiliency            : Disabled
ForceWS                         : Enabled
MaxSynRetransmissions           : 2
AutoReusePortRangeStartPort     : 0
AutoReusePortRangeNumberOfPorts : 0



#10 JohnC_21

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Posted 29 December 2017 - 07:05 PM

That looks good too. What version and build is your Windows 10? Was this an upgrade from Windows 7 or 8? Outside of a clean install the only thing I can think of is you get yourself a USB dongle that is Windows 10 compatible. Something like one of these.

 

http://www.tp-link.com/us/products/details/cat-5520_TL-WN725N.html

 

They are still available on ebay along with the AC version.

 

http://www.tp-link.com/us/products/details/cat-5520_Archer-T1U.html

 

If you do decide to get a dongle disable your current Wifi adapter in Device Manager before attaching.



#11 geofade

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Posted 29 December 2017 - 07:15 PM

Yes ...........it was an upgrade from windows 7..... it was free... but only has given me headaches with this issue

 

Here is what came out for the windows version.

 

Microsoft Windows [Version 10.0.16299.125]
© 2017 Microsoft Corporation. All rights reserved.



#12 JohnC_21

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Posted 29 December 2017 - 07:27 PM

That is the latest version. There is an option to do a reset with the option to keep your files but you would need to reinstall all your programs including things like office. 

 

At that point you may be better off backing up your data and then doing a clean install of Windows 10 using the media creation tool. 

 

Has this been a issue that happened recently or been going on for some time?



#13 geofade

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Posted 14 January 2018 - 12:13 PM

 hi JohnC_21

thanks for all the help!.... 

What I did is I downloaded a spyware remover (malware bytes) and did a full scan.... it found some stuff in my computer (not sure what it was) and after I rebooted I have not had that problem any more..... can spyware or malware or anything to that matter do that?(boot you off of your wi-fi)

 

thanks again for the time and help.



#14 JohnC_21

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Posted 15 January 2018 - 09:54 AM

Your Welcome,

It's entirely possible that malware or adware could cause problems with Wifi though I am no malware expert. Glad you got it sorted.



#15 cafejose

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Posted 15 January 2018 - 10:59 PM

Hi any one!

 i have a problem where my ASUS lap top keeps getting kicked of of wi-fi!!.... 

I tried changing the power saving settings so that it wouldn't sgut anything down and I thought I had fixed the problem but NNOOOOooo!!!

I would really appreciate any help in figuring out this problemo!

Thanks in advance!!!

Geo!

I did not read the posts which followed this original one.

 

I have a laptop computer also which becomes disconnected from wi-fi somewhat often when on battery power.  Dell Inspiron 55?? (forgot exact model number).  If I'm patient, it reconnects but not sure if my other actions are part of this or not.  I left click the wifi icon in task tray and usually see the access point name, usually having "secured" under it.  After a minute or two, will often show "connecting" and a few seconds later, "connected".  Then I continue on with wifi internet activity.

 

Sometimes, when open the icon, I see the access point listed, but it soon disappears.  I close the list and wait.  I click to open the list again and the desired listed access point name usually reappears; and I see "secured", and later "connecting" and then later, "connected".  

 

This problem happens less often when battery not in the machine but operating on AC power.






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