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System Thread Exception Not Handled Error atikmdag.sys


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#1 JD2015

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Posted 19 December 2017 - 06:04 PM

Three times this week my Windows Ten Pro 64 has crashed and given me the Blue Screen of Death. It says it needs to restart. The Who Crashed Logs are shown below.

 

How can i fix this? Thanks

 

System Information (local)

Computer name: DESKTOP-RBI5RP6
Windows version: Windows 10 , 10.0, build: 15063
Windows dir: C:\WINDOWS
Hardware: ASUSTeK Computer INC., M2N-SLI DELUXE
CPU: AuthenticAMD AMD Phenom™ 9600S Quad-Core Processor AMD586, level: 16
4 logical processors, active mask: 15
RAM: 2145898496 bytes total
 

Crash Dump Analysis

Crash dump directory: C:\WINDOWS\Minidump

Crash dumps are enabled on your computer.

On Tue 19/12/2017 22:43:26 your computer crashed
crash dump file: C:\WINDOWS\Minidump\121917-38484-01.dmp
This was probably caused by the following module: atikmdag.sys (atikmdag+0x237460)
Bugcheck code: 0x1000007E (0xFFFFFFFFC0000005, 0xFFFFF808AD657460, 0xFFFF9F81F6937598, 0xFFFF9F81F6936DE0)
Error: SYSTEM_THREAD_EXCEPTION_NOT_HANDLED_M
file path: C:\WINDOWS\System32\DriverStore\FileRepository\c0321058.inf_amd64_c0aa1a2b512afe19\atikmdag.sys
product: ATI Radeon Family
company: Advanced Micro Devices, Inc.
description: ATI Radeon Kernel Mode Driver
Bug check description: This indicates that a system thread generated an exception which the error handler did not catch.
This appears to be a typical software driver bug and is not likely to be caused by a hardware problem.
A third party driver was identified as the probable root cause of this system error. It is suggested you look for an update for the following driver: atikmdag.sys (ATI Radeon Kernel Mode Driver, Advanced Micro Devices, Inc.).
Google query: Advanced Micro Devices, Inc. SYSTEM_THREAD_EXCEPTION_NOT_HANDLED_M

On Tue 19/12/2017 22:43:26 your computer crashed
crash dump file: C:\WINDOWS\memory.dmp
This was probably caused by the following module: atikmdag.sys (atikmdag+0x237460)
Bugcheck code: 0x7E (0xFFFFFFFFC0000005, 0xFFFFF808AD657460, 0xFFFF9F81F6937598, 0xFFFF9F81F6936DE0)
Error: SYSTEM_THREAD_EXCEPTION_NOT_HANDLED
file path: C:\WINDOWS\System32\DriverStore\FileRepository\c0321058.inf_amd64_c0aa1a2b512afe19\atikmdag.sys
product: ATI Radeon Family
company: Advanced Micro Devices, Inc.
description: ATI Radeon Kernel Mode Driver
Bug check description: This bug check indicates that a system thread generated an exception that the error handler did not catch.
A third party driver was identified as the probable root cause of this system error. It is suggested you look for an update for the following driver: atikmdag.sys (ATI Radeon Kernel Mode Driver, Advanced Micro Devices, Inc.).
Google query: Advanced Micro Devices, Inc. SYSTEM_THREAD_EXCEPTION_NOT_HANDLED
 

Conclusion

2 crash dumps have been found and analyzed. A third party driver has been identified to be causing system crashes on your computer. It is strongly suggested that you check for updates for these drivers on their company websites. Click on the links below to search with Google for updates for these drivers:

atikmdag.sys (ATI Radeon Kernel Mode Driver, Advanced Micro Devices, Inc.)

If no updates for these drivers are available, try searching with Google on the names of these drivers in combination with the errors that have been reported for these drivers. Include the brand and model name of your computer as well in the query. This often yields interesting results from discussions on the web by users who have been experiencing similar problems.


Read the topic general suggestions for troubleshooting system crashes for more information.

Note that it's not always possible to state with certainty whether a reported driver is responsible for crashing your system or that the root cause is in another module. Nonetheless it's suggested you look for updates for the products that these drivers belong to and regularly visit Windows update or enable automatic updates for Windows. In case a piece of malfunctioning hardware is causing trouble, a search with Google on the bug check errors together with the model name and brand of your computer may help you investigate this further.

 

My System:

 

Windows 10 Pro 64-bit
CPUAMD Phenom X4 9600B    38 °C
Agena 65nm Technology
RAM 2.00GB
Motherboard ASUSTeK Computer INC. M2N-SLI DELUXE (Socket AM2 )    42 °C
Graphics VCB4xxx_AM000U (1024x768@75Hz)
    1024MB ATI AMD Radeon HD 7700 Series (Sapphire/PCPartner)    32 °C

 

Storage
931GB Western Digital WDC WD10 EZEX-00BN5A0 SCSI Disk Device (SATA)    31 °C
232GB Mass Storage Device USB Device (USB (SATA))    31 °C
 978MB Kingston DataTraveler U3 USB Device (USB)

Optical Drives
ATAPI iHDS118 6 SCSI CdRom Device
ATAPI iHAS524 D SCSI CdRom Device

Audio
AMD High Definition Audio Device



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#2 Kilroy

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Posted 20 December 2017 - 11:33 AM

Have you updated your video drivers recently?  If no, update.  If yes, roll back to the previous version.



#3 JD2015

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Posted 20 December 2017 - 05:27 PM

I have tried both ways but no luck so far.




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