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Help Computer Randomly Freezing


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#1 MysterioMask

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Posted 19 December 2017 - 02:32 AM

For a while now my computer has been freezing seemingly at random and I am at a loss as to what to do at this point after trying various things.  

 

Originally I was having some bsod problems back in about June which eventually led to a windows corruption which couldn't be fixed so I got a new hard drive and installed windows 10 onto the new drive.  I also put the old drive inside the computer so I could access files if I needed them.  Things were going find for a while then I started to play skyrim back in between September and October.  Skyrim would work fine sometimes   other times it would just completely restart the computer or freeze up causing a jittering of the sound.  After searching around it seemed others had the same issue with skyrim at times.  I updated my video card which helped a little but I eventually stopped playing that since I finished what I wanted to do in it anyway.

 

After that I had about a month or so of the computer running fine maybe 1 bsod during that time at random.    Anyway then came the new windows 10 creative update that happened in December .   Since then it has been freezing quite often at random.   Doesn't seem to matter what I'm doing.   But more often than not the freeze happens within the first half hour.  If it doesn't happen in that first half hour the chance of it freezing seems to drop drastically and will more often than not work fine for hours and hours and hours.  Although there have been a few instances of it freezing hours into using it.

 

There does not seem to be a method to the freezing other than the likelihood of it freezing seems to be more likely within the first half hour.   I could be browsing the internet or looking through photos.  Or I could be doig something more intense like rendering videos at the time it freezes.  Or nothing at all just moving my mouse around on the desktop with nothing open.   I have checked the temps and everything seems fine to me temperature wise.  Ive used canned air to blow out any dust from the computer.  Ive removed external usb hard drives.  I disconnected the old harddrive updated my device drivers.  Removed my internal storage hard drive.  Ive turned off power saving features in bios such as c-states.  Tested my ram the report said they were fine. Don't have viruses.  Ive done a few other things as well I cant remember currently but nothing seems to stop the freezing.  

 

In most instances it only freezes once I get at least to the log in screen or beyond.  But just a half hour ago it started hanging up during the motherboard splash screen after a prior freeze on the desktop it seemed like it wasn't initiating my usb keyboard since the computer only beeps once the keyboard lights up.  So I then removed all usb devices thinking maybe one of the usb devices was causing a problem.  Plugged in an old ps2 keyboard and found a wired usb mouse.  So other than my monitors, the keyboard and mouse and Ethernet and sound nothing else is plugged into it.   So far as I am typing this I have not had a problem but will report back if it does.  But in the meanwhile I would like help on my issue if possible.

 

Its gotten so bad that I am getting extra paranoid even when using other computers at work thinking that at any moment the computer will freeze even if I just loose the mouse.  So any help would be greatly appreciated.



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#2 MysterioMask

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Posted 19 December 2017 - 02:26 PM

Just froze again while I was attempting to burn a DVD. So it's still messed up.

#3 usasma

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Posted 19 December 2017 - 06:11 PM

Wait until it freezes up again, then recover and immediately generate these 2 sets of reports:

 

Let's try looking at these 2 sets of reports:

Report Set #1)  Please run this report collecting tool (even though you may not be experiencing BSOD's) so that we can provide a complete analysis: (from the pinned topic at the top of the forum)   http://www.bleepingcomputer.com/forums/t/576314/blue-screen-of-death-bsod-posting-instructions-windows-10-81-8-7-vista/

If you have problems with it running it, there's an alternate tool here (direct download link):  https://github.com/blueelvis/BSOD-Inspector/releases/download/1.0.5/BSODInspector-1.0.5.exe

NOTE:
Please zip up the (.ZIP) files - do not use .RAR or other compression utilities. 
.ZIP is the type file that can be uploaded to the forums.

Report Set #2)  Please do the following:
- open Event Viewer (run eventvwr.msc from the "Run" dialog)
- expand the Custom Views category (left click on the > next to the words "Custom Views")
- right click on the "Administrative Events" heading
- select "Save all Events in Custom View as..."
- save the file as Admin.evtx
- zip up the file (right click on it, select "Send to", select "Compressed (zipped) folder")
- upload it with your next post (if it's too big, then upload it to a free file-hosting service and post a link here).

FYI - If we're looking for Event ID 41 errors (unexplained shutdowns), there's more info on that here:  http://support.microsoft.com/kb/2028504
The Event ID 41 error is simply Windows saying that it doesn't know why it shutdown.

While waiting for a reply, please monitor your temps with one of these free utilies: 
SpeedFan:  http://www.almico.com/sfdownload.php
HWMonitor:  https://www.cpuid.com/softwares/hwmonitor.html
HWInfo:  https://www.hwinfo.com/download.php


 
My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#4 MysterioMask

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Posted 21 December 2017 - 02:21 AM

Wait until it freezes up again, then recover and immediately generate these 2 sets of reports:
 
Let's try looking at these 2 sets of reports:
 

Report Set #1)  Please run this report collecting tool (even though you may not be experiencing BSOD's) so that we can provide a complete analysis: (from the pinned topic at the top of the forum)   http://www.bleepingcomputer.com/forums/t/576314/blue-screen-of-death-bsod-posting-instructions-windows-10-81-8-7-vista/

If you have problems with it running it, there's an alternate tool here (direct download link):  https://github.com/blueelvis/BSOD-Inspector/releases/download/1.0.5/BSODInspector-1.0.5.exe

NOTE:
Please zip up the (.ZIP) files - do not use .RAR or other compression utilities. 
.ZIP is the type file that can be uploaded to the forums.

Report Set #2)  Please do the following:
- open Event Viewer (run eventvwr.msc from the "Run" dialog)
- expand the Custom Views category (left click on the > next to the words "Custom Views")
- right click on the "Administrative Events" heading
- select "Save all Events in Custom View as..."
- save the file as Admin.evtx
- zip up the file (right click on it, select "Send to", select "Compressed (zipped) folder")
- upload it with your next post (if it's too big, then upload it to a free file-hosting service and post a link here).

FYI - If we're looking for Event ID 41 errors (unexplained shutdowns), there's more info on that here:  http://support.microsoft.com/kb/2028504
The Event ID 41 error is simply Windows saying that it doesn't know why it shutdown.

While waiting for a reply, please monitor your temps with one of these free utilies: 
SpeedFan:  http://www.almico.com/sfdownload.php
HWMonitor:  https://www.cpuid.com/softwares/hwmonitor.html
HWInfo:  https://www.hwinfo.com/download.php

 

 
Sorry it took so long to respond.   Had a particularly bad freeze and it wasn't letting me get past bios.  So removed the drive transferred some files I wanted to an external using my laptop.  Put it back in the other computer and managed to get it back up and running again.  Ill be testing the hard drive although I don't think it will have a problem.

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#5 usasma

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Posted 21 December 2017 - 09:12 AM

Admin logfile shows disk error events and the failure creating a dump file.
Often these are symptoms of a hardware problem - please start with these free hardware diagnostics:  http://www.carrona.org/hwdiag.html
Please start with the hard drive tests and test ALL of the hard drives.
Please also run ALL of the other tests and let us know the results of ALL of the tests.

Antivirus/antimalware
MemTest86/86+

Hard drive diagnostics/SSD SMART results
Temperatures

Furmark

Prime95 Blend test (and any other tests that you may have run)

Other Video Stress Tests
- simtek.org memtest

- Video memory stress test

- Artifact Locator

OCCT - 4 built in tests for CPU, GPU, PSU

Video Memory Stress Test
CPU stress test

 

Your UEFI/BIOS (version FB) dates from 2013.  Please check at the manufacturer's website to see if there are any UEFI/BIOS updates available for your system.  If you are able to install the update through Windows (without booting from an external drive), then go ahead and update it.  WARNING - if the computer might shut down during this procedure, please don't do it, as this may physically damage the computer and prevent it from booting.
FYI - W8 and W10 communicate more with the UEFI/BIOS than previous versions of Windows, so it's important to ensure that the UEFI/BIOS is kept up to date (and the outdated UEFI/BIOS' may be the cause of some compatibility issues).

Although you appear to have a reasonable number of Windows Update hotfixes for this version of your OS, please double check for any new Windows Updates.  It only takes one update to cause a problem, so it's essential that you have all of them.  The actual number is not important.  Rather it's important that you checked manually, installed any available updates, and didn't experience any errors when checking or updating.

WER section of the MSINFO32 report shows some signs of hardware problems and BSOD's whose memory dumps weren't captured also.  I refer you back to the hardware diagnostics earlier in this post.

Good luck!


My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#6 MysterioMask

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Posted 22 December 2017 - 05:12 AM

Ran seatools hard drive diagnostics. Took a few hours to run but computer never froze during that whole time. All 3 of my hard drive came back with pass on a long generic test. Also all 3 came back as pass for the smart test.

I had previously ran windows memory diagnostic and gotten a pass for my ram from that before.

I also have all recent windows updates.

Once the hard drive tests were done I moved onto antivirus I choose the windows one it only got a short way into it before it froze. Even after running that hard drive test for hours. Once i got back into windows again I attempted to run it once more this time on a quick scan instead of full. It completed the quick without any problems found. So I attempted a full again. This time it got a little further before it shut off completely and restarted itself. I tried once more and it froze. This time it started hanging up at the bios splash screen after leaving it shut off for a little while I turned it back on and it booted fine. It seemed to be running okay during that time so I decided to attempt a bios update which I managed to do successfully without issue. Everything seemed to be running okay again. So I attempted a full antivirus scan again. This time the program crashed but didn't freeze the computer. I ran it again. This time it got maybe 100k files worth into a full scan which is much further than it had been doing but then the whole computer shut down and rebooted. Then it froze on the bios splash screen again and I shut it off for the night.

So that is where I am for now. Windows defender though has said there isn't any viruses as of last run scan. I also bought another new hard drive just in case those do have problems even though I suspect they are fine as I don't have any problems accessing them as an external hard drive. But it will be a day or 2 before I get it in the mail.

Any suggestions for what to do next in the meantime or should I keep trying to run a scan with another program or skip to a different part of the things you wanted me to test.

#7 usasma

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Posted 23 December 2017 - 08:51 AM

This is a poser!  I'd suggest finishing the rest of the diagnostics.

Also, be sure to run MemTest and Prime95 - as they test the RAM differently than the Microsoft test.

Then try a scan with some of these tests (other than the Microsoft):

 

Could you be infected?  It's possible that malware has corrupted your current protection, so please try a couple of these, independent scans (from this link: https://www.us-cert.gov/ncas/alerts/TA15-286A ).  This is in case your current protection is compromised by malware and giving false results:

           F-Secure
           https://www.f-secure.com/en/web/home_global/online-scanner (link is external)

           McAfee
           http://www.mcafee.com/uk/downloads/free-tools/stinger.aspx (link is external)

           Microsoft
           http://www.microsoft.com/security/scanner/en-us/default.aspx (link is external)

           Sophos
           https://www.sophos.com/en-us/products/free-tools/virus-removal-tool.aspx (link is external)

           Trend Micro
           http://housecall.trendmicro.com/ (link is external)

    The above are examples only and do not constitute an exhaustive list. The U.S. Government does not endorse or support any particular product or vendor.
If you do find infections, I'd suggest posting over in the Am I Infected forum to ensure that all the bad stuff has been removed:  http://www.bleepingcomputer.com/forums/f/103/am-i-infected-what-do-i-do/
Please read the pinned topics at the top of the forum for instructions on how to post there.

 
My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#8 MysterioMask

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Posted 24 December 2017 - 04:46 AM

So far I just finished memtest86 you can see the results in the photos.  Also I posted one that said something about uefi and my bios when I clicked on the CPU section.  I'll have to pull the drives out and scan them as an external using my laptop. The scans seem to refuse to let me finish when doing a virus scan.

 

Also I am not sure what you mean by this is a poser.

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#9 usasma

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Posted 24 December 2017 - 10:31 AM

By a "poser" I mean that it's not going to be an easy one to diagnose/fix.

The strange results of the malware scans was what gave me that impression.

 

Then, for another example, you have a RAM error, but it's in test 13 (the Hammer test).
This test is known to sometimes give false errors because of the way that it works.

 

What were the results of the Prime 95 test(s)?

Is your RAM under warranty?  If so, please contact the manufacturer and see what their policy is for a single error in the "Hammer" test.

 

Have you run the rest of the tests yet?  If so, what were the results?

 

Once we look at ALL of the test results, then we've gotta decide if this is a malware problem - or it's a hardware problem.

I'd suggest having the malware experts have a look at this next - as ensuring that the system is free of malware is a requirement for the next step that I'd recommend (a clean install of Windows).  My concern here is a low-level infection, maybe even of the BIOS - but that is way, way out of ability to even start to diagnose.


My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#10 MysterioMask

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Posted 27 December 2017 - 01:52 AM

I was going to remove the hard drives to run virus scans on each of them from my laptop and remembered that there was bootable virus scans so i downloaded the AVG one.  Put it on a flash loaded it up, it said that there might be a problem with using the scan of some sort on the partition so i chose no dont do anything as an option.   The program hung up for a while.  Eventually i got out of it, and was going to choose a new virus scanner but windows refused to boot.  So I took it out and plugged it into my laptop.  Apparently the hard drive is now a RAW partition and inaccessible.  So I am glad I saved some stuff beforehand.  I don't know if theres a way to save the data once its in a raw format.  But currently I'm going to reinstall windows on the new hard drive I got in and continue with all the scans to see if anything else may be the issue.



#11 MysterioMask

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Posted 27 December 2017 - 04:50 AM

Okay so here's what is going on.  I disconnected the storage drive and the older drive I had connected and replaced the main drive with a new drive and installed windows 10 on it. The install finished fine.  But almost 5 or so minutes into using it. I got a blue screen.   Since then it seems to be repeating the same problems it has had before with freezing.  I loaded up prime95.  Set everything as suggested and clicked on test.  The instructions suggested watching the temperature but i didn't see any build in temperature gauges in the program.  But the computer froze maybe 15 seconds into the first test anyway.

 

Could it possibly be an overheating problem?  I have a water cooled system which seems to feel fairly hot while it runs if I touch the piping.  I've never added water to it.  It has a radiator on it and I don't see any brand markings or ways to add coolant.  It's an older cooling system but has ran fine in the past.

 

 

 

 

 

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#12 MysterioMask

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Posted 28 December 2017 - 12:18 AM

Now its just hanging up whenever i attempt to reinstall windows 10 again.  Or before i even get to that point.  It seems I can get further into the install if I shut down the computer and leave it off for about 10 minutes and start it back up.  

 

*Update*  After shutting the computer down for like an hour, it let me install windows 10 properly.  Allowed me to update all the windows updates without a problem, update my video driver fine, and everything.  While I was updating some other drivers to make sure I had the most updated drivers for everything it finally froze.  Although it let me run it for probably an hour without issue.


Edited by MysterioMask, 28 December 2017 - 02:08 AM.


#13 MysterioMask

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Posted 29 December 2017 - 04:39 AM

Today I removed all the RAM except for 1 stick.  Everything has been working fine all day so far.  I downloaded and ran prime95 the first time I chose Small FFTs and got a bsod that said system service exception about 5 min into it but the temps didn't get too high.  

 

On the restart I almost immediately got another bsod with the same info except this one had netio.sys failed.   Once it restarted again everything has been fine again.  I ran prime on a blend test.  This time It didn't bsod or freeze.  I watched the temperaturs after about 5 or so minutes the temperature on my AMD got to about 72 and according to online information supposedly my max safe temp for core is 61 or so and max socket is 70 so I shut the test down.  But I haven't had any issues all night running on one ram stick.

 

I looked through my phone when I took pictures in the past around july when I was having problems and some of the photos said I maxed my temps out at about 82 C  So maybe its overheating some.  Even though I know when it freezes I'm not overheating.  

 

Over the next few days I will be sticking the ram in one at a time and seeing how the computer runs and if one of them causes a freeze then I will assume the ram is bad, if not I will start adding them till I have a full set in and see how that goes.  

 

Any other suggestions?  Should I get a new cooling system?



#14 usasma

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Posted 29 December 2017 - 08:01 AM

This sounds like a hardware problem to me - and may even be with the water cooling.
I'm not familiar enough with these systems to offer advice.  I'd suggest posting over in the Internal Hardware forums for more expert assistance:    http://www.bleepingcomputer.com/forums/f/7/internal-hardware/ 


My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#15 MysterioMask

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Posted 02 January 2018 - 04:05 AM

I posted this over in the hardware forums as suggested but figured I might as well continue here as well.

 

I ran the ram one ram at a time and all the ram seemed to be fine in slot one.  so moved onto the other 3 slots.  when I put the ram into the other 3 slots I once again got freezing issues.  Is it possible the #2,3 & 4 ram slots are suddenly faulty?  Or could something else be the issue.  The computer does seem to be running a bit warm in my opinion but in slot 1 everything has been running pretty much perfect.






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