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HP laptop running horribly slow, no BSOD


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#1 BrettC

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Posted 18 December 2017 - 01:36 PM

My approx 5 yr old HP laptop has become frighteningly slow.  Relatively simple web sites and programs often take many minutes to load.

 

http://speccy.piriform.com/results/ElakwzviHMLIN6OmhSqyEna

 

 

Brett



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#2 softwaremaniac

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Posted 18 December 2017 - 01:40 PM

Hello and welcome! Please test your hard drive using SeaTools for DOS.

https://www.seagate.com/gb/en/support/downloads/seatools/



#3 BrettC

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Posted 18 December 2017 - 08:31 PM

I ran the short drive self test and it failed.

 

Long and short generic tests passed.

 

Smart test passed.



#4 softwaremaniac

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Posted 18 December 2017 - 08:33 PM

Run diagnostics with HP tools to confirm failure. https://support.hp.com/us-en/document/c00439024



#5 BrettC

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Posted 18 December 2017 - 09:56 PM

This confirmed the failure. 

 

Assuming this will require replacing the drive, do you have any recommendations on how to clone the contents of this drive onto a new one?  I have a desktop I can use for this process.  I don't have all the software cds handy nor all the keys to rebuild it.






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