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Brand new PC hard reboots, graphics related?

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#1 trey0204


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Posted 17 December 2017 - 05:50 PM

Hi guys
I just built a brand new system for Christmas.  In the first 2.5 weeks since I have been using it I have had 3 lockups followed by a hard reboot by the system.  2 of the lockups occurred while playing a game (path of exile), the 3rd happened while watching a youtube video.  The prospect of disassembling the whole system to troubleshoot is not exciting to say the least.  One thing I did notice is is some artifacts(?) while playing Path of Exile.  I have attached those screenshots.  I have not been able to reproduce any artifacts even after running Furmark at extreme settings for 30 minutes.  I also ran prime95 blend for 12 hours last night with no errors.  It seems it might be GPU related but I have never had a GPU force a restart before.  It is my hope that is the issue because it is the easiest thing to RMA.  I am going to run memtest86 tomorrow but I figured the prime95 blend would return errors if I had memory issues.
Thanks for any help.
Newly built custom system
Windows 10 x64 - Retail
Computer and OS install are about 2.5 weeks old
CPU: Intel - Core i7-8700K 3.7GHz 6-Core Processor 
Motherboard: Asus - ROG MAXIMUS X HERO (WI-FI AC) ATX LGA1151 Motherboard 
Memory: G.Skill - Trident Z 16GB (2 x 8GB) DDR4-3200 Memory 14-14-14-34
Storage: Samsung - 960 EVO 250GB M.2-2280 Solid State Drive 
Storage: Samsung - 960 EVO 1TB M.2-2280 Solid State Drive 
Video Card: Asus - GeForce GTX 1080 Ti 11GB STRIX OC GAMING Video Card 
Power Supply: EVGA - SuperNOVA G2 850W 80+ Gold Certified Fully-Modular ATX Power Supply 
edit: I will note that I have been monitoring the temps on all major components (graphics, CPU, chipset) and it is not temperature related - everything is within normal temp ranges.

Attached Files

Edited by trey0204, 17 December 2017 - 06:58 PM.

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#2 trey0204

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Posted 17 December 2017 - 10:41 PM

Ok so I just had my 4th crash.  About 30 seconds after exiting a game the screen turned black and the system rebooted - I was on the desktop.  There was no dump file created this time, and after checking the event viewer I found that there has only been one dump file created during the 4 crashes, the one I attached.



#3 trey0204

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Posted 18 December 2017 - 09:45 AM

ran prime95 blend again overnight - after about 6 hours the system rebooted.  still no dump file created when the system crashed.  when i checked the prime95 logs all tests passed during the 6 hours it ran.  running memtest86 while i am at work today


my system is at stock settings, no OC

#4 Baaaaaaa


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Posted 19 December 2017 - 01:42 AM

I have had something similar on a Win 7 Pro desktop.


Bought a 40" 4K Samsung TV/Monitor to use with my PC.  Wanted at least 2560 x 1440 resolution... so had to buy a new video card.  No gaming here, just standard computer fare, but some security video.


Bought XTX Radeon 550 card from Beast Buy...  Card began to fail with momentary blackouts after two days, then finally no video and a system crash.


Returned the card for another.  Same thing happened.


Returned the card and bought MSI Radeon 550 Aero...  So far, seems to work ok...


Be sure you make system image backups of your main drive, as constant crashing can corrupt Windows...  it did for me, but fortunately, I had recently purchased Blue Ray writer, and had recent backups...

#5 usasma


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Posted 19 December 2017 - 06:02 PM

Try this page first:  http://www.carrona.org/VideoTDR.html


Your UEFI/BIOS (version 0802) dates from November of 2017.  Please check at the manufacturer's website to see if there are any UEFI/BIOS updates available for your system.  This is just in case there has been a more recent update.
FYI - W8 and W10 communicate more with the UEFI/BIOS than previous versions of Windows, so it's important to ensure that the UEFI/BIOS is kept up to date (and that outdated UEFI/BIOS' may be the cause of some compatibility issues).

Only 4 Windows Update hotfixes installed.  Most build 15063 (1703/Creators Update) systems have more than this.  Please visit Windows Update and get ALL available Windows Updates.
The actual number is not important.  Rather it's important that you checked manually, installed any available updates, and didn't experience any errors when checking or updating.

The lone memory dump is a STOP 0x119.  The link above will help to rule in/out the video card.


The following is for information purposes only.
The following information contains the relevant information from the blue screen analysis:
**************************Sun Dec 17 16:46:39.797 2017 (UTC - 5:00)**************************
Loading Dump File [C:\Users\john\SysnativeBSODApps\121717-7625-01.dmp]
Windows 10 Kernel Version 15063 MP (12 procs) Free x64
Built by: 15063.0.amd64fre.rs2_release.170317-1834
System Uptime:0 days 20:17:57.487
*** WARNING: Unable to verify timestamp for nvlddmkm.sys
*** ERROR: Module load completed but symbols could not be loaded for nvlddmkm.sys
Probably caused by :dxgmms2.sys ( dxgmms2!VidSchiProcessIsrFaultedPacket+23e )
BugCheck 119, {5, ffff860ff09e8000, ffff860ff1d1d010, b879b}
Arg1: 0000000000000005, The subtype of the bugcheck:
Arg2: ffff860ff09e8000
Arg3: ffff860ff1d1d010
Arg4: 00000000000b879b
FAILURE_BUCKET_ID: 0x119_5_DRIVER_FAULTED_SYSTEM_COMMAND_dxgmms2!VidSchiProcessIsrFaultedPacket
CPUID:        "Intel® Core™ i7-8700K CPU @ 3.70GHz"
MaxSpeed:     3700
CurrentSpeed: 3696
  BIOS Version                  0802
  BIOS Release Date             11/01/2017
  Manufacturer                  System manufacturer
  Baseboard Manufacturer        ASUSTeK COMPUTER INC.
  Product Name                  System Product Name
  Baseboard Product             ROG MAXIMUS X HERO (WI-FI AC)

3rd Party Drivers:
The following is for information purposes only.
My recommendations were given above. The drivers that follow belong to software or devices that were not developed by Microsoft.  You can find links to the driver information and where to update the drivers in the section after the code box:

**************************Sun Dec 17 16:46:39.797 2017 (UTC - 5:00)**************************
AsUpIO.sys                                    Mon Aug  2 22:47:59 2010 (4C57835F)
AsIO.sys                                      Wed Aug 22 05:54:47 2012 (5034AC67)
kldisk.sys                                    Fri Dec 25 02:47:51 2015 (567CF4A7)
kl1.sys                                       Fri Apr  1 10:20:28 2016 (56FE83AC)
kltap.sys                                     Mon May 16 17:04:28 2016 (573A35DC)
klim6.sys                                     Fri Sep 30 09:35:20 2016 (57EE6A18)
klmouflt.sys                                  Wed Nov 30 02:58:40 2016 (583E86B0)
cm_km.sys                                     Thu Dec 15 02:43:48 2016 (585249B4)
klkbdflt.sys                                  Tue Dec 20 17:06:18 2016 (5859AB5A)
klupd_klif_kimul.sys                          Mon Feb  6 06:09:33 2017 (5898596D)
e1d65x64.sys                                  Sun Mar 19 10:46:33 2017 (58CE99C9)
klpd.sys                                      Fri Mar 24 09:44:30 2017 (58D522BE)
IOMap64.sys                                   Fri Apr 28 06:02:15 2017 (59031327)
rtwlane.sys                                   Wed May 17 22:17:33 2017 (591D043D)
690b33e1-0462-4e84-9bea-c7552b45432a.sys      Mon Jun 19 05:18:53 2017 (594796FD)
TeeDriverW8x64.sys                            Tue Jul 18 10:15:12 2017 (596E17F0)
klflt.sys                                     Wed Jul 19 08:00:58 2017 (596F49FA)
RtkBtfilter.sys                               Mon Jul 24 03:43:27 2017 (5975A51F)
RTKVHD64.sys                                  Tue Jul 25 06:33:24 2017 (59771E74)
iaStorA.sys                                   Mon Aug  7 10:23:28 2017 (598877E0)
nvvad64v.sys                                  Tue Sep 19 04:38:04 2017 (59C0D76C)
klhk.sys                                      Sat Sep 30 06:01:33 2017 (59CF6B7D)
dump_secnvme.sys                              Thu Oct 12 05:28:59 2017 (59DF35DB)
secnvme.sys                                   Thu Oct 12 05:28:59 2017 (59DF35DB)
klwtp.sys                                     Fri Oct 20 12:06:35 2017 (59EA1F0B)
klupd_klif_klark.sys                          Mon Oct 23 10:50:34 2017 (59EE01BA)
klupd_klif_klbg.sys                           Mon Oct 23 10:50:36 2017 (59EE01BC)
klupd_klif_mark.sys                           Mon Oct 23 11:03:14 2017 (59EE04B2)
klupd_klif_arkmon.sys                         Mon Oct 23 11:08:37 2017 (59EE05F5)
klbackupdisk.sys                              Thu Nov  9 13:22:49 2017 (5A049CF9)
klbackupflt.sys                               Thu Nov  9 13:30:48 2017 (5A049ED8)
kneps.sys                                     Fri Nov 17 02:39:39 2017 (5A0E923B)
klif.sys                                      Tue Nov 28 11:01:37 2017 (5A1D8861)
nvlddmkm.sys                                  Tue Dec  5 14:28:19 2017 (5A26F353)
intelppm.sys                                  ***** Invalid 2007 Invalid 2007 Invalid

kltap.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
klupd_klif_kimul.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
690b33e1-0462-4e84-9bea-c7552b45432a.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
klupd_klif_klark.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
klupd_klif_klbg.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
klupd_klif_mark.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
klupd_klif_arkmon.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.

My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#6 trey0204

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Posted 24 December 2017 - 05:51 PM

Thank you for your help.  It turned out that the CPU was not stable, even at stock settings.  I manually OC'd the system and gave the CPU more power, and haven't had a problem now since.  First time I have ever had an issue like that.

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