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HP laptop all programs going not responding


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#1 LasersEdge

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Posted 17 December 2017 - 01:30 PM

I am having problems with my laptop and hope I can get some help with it. I ran and attached BSOD zip file. I also noted that when I run speed test from this laptop it only shows 3 MB download speeds where other wireless tablets etc on same system are running 40-45 Mbs.

 

disregard speedtests I fixed this issue..

 

Here is speccy http://speccy.piriform.com/results/j6N3GYsF0WfoVHwa36V1Znz

 

Please let me know what else I need to run. Thank you in advance.

 

Jeff

Attached Files


Edited by LasersEdge, 17 December 2017 - 04:31 PM.


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#2 bwv848

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Posted 17 December 2017 - 10:11 PM

Hi,

First, you have an absolutely RIDICULOUS number of autostart programs (and hence always running programs) on your computer.

Second, your hard disk appears to be in some trouble:

Event[809]:
  Log Name: System
  Source: Disk
  Date: 2017-12-16T13:40:29.695
  Event ID: 51
  Task: N/A
  Level: Warning
  Opcode: N/A
  Keyword: Classic
  User: N/A
  User Name: N/A
  Computer: HPLaptop
  Description: 
An error was detected on device \Device\Harddisk0\DR0 during a paging operation.

Thus, test your HDD with SeaTools for Windows: http://www.carrona.org/hddiag.html and if that test passes, test your RAM too: http://www.carrona.org/memdiag.html
 
If both pass, please do the following to cleanup any file system corruption and system file corruption that may have occurred:

:step1: Check Disk

WARNING: It is recommended that you backup ALL your files. If CHKDSK finds and repairs a corrupted sector, you may lose your data.

  • Click Start, enter cmd.exe in the Search box, right-click on cmd.exe, and then click Run as administrator.
  • Type the following command and hit ENTER:
chkdsk /R
  • You should see this message:
The type of the file system is NTFS.
Cannot lock current drive.

Chkdsk cannot run because the volume is in use by another
process.  Would you like to schedule this volume to be
checked the next time the system restarts? (Y/N)
  • Type Y and hit Enter on your keyboard.
  • Restart your computer and CHKDSK will run.

Once CHKDSK is complete, we need the log:

  • Click Start, enter powershell.exe in the Search box, right-click on powershell.exe, and then click Run as administrator.
  • Copy this command:
Get-WinEvent -FilterHashTable @{logname="Application"; id="1001"}| ?{$_.providername –match "wininit"} | fl timecreated, message | out-file $Env:UserProfile\Desktop\CHKDSKResults.txt
  • Right-click in Powershell to paste the command.
  • You will find CHKDSKResults.txt on your Desktop. Copy/paste that log in your next reply.

:step2: System File Checker

  • Click Start, enter cmd.exe in the Search box, right-click on cmd.exe, and then click Run as administrator.
  • Type the following command and hit ENTER:
sfc /SCANNOW
  • After the scan is finished, you will see one of three things:
Windows Resource Protection did not find any integrity violations.
Windows Resource Protection found corrupt files and successfully repaired them. Details are included in the CBS.Log %WinDir%\Logs\CBS\CBS.log.
Windows Resource Protection found corrupt files but was unable to fix some of them. Details are included in the CBS.Log %WinDir%\Logs\CBS\CBS.log.
  • If you see either of the two latter messages, please immediately enter the following command:
findstr /c:"[SR]" %windir%\Logs\CBS\CBS.log >"%userprofile%\Desktop\sfcdetails.txt"
  • Then, attach sfcdetails.txt, which is found on your Desktop, in your next reply.

If I do not reply in three days, please message me.
 
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#3 LasersEdge

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Posted 18 December 2017 - 12:03 AM

Thank you I will do that and post back to you



#4 bwv848

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Posted 18 December 2017 - 09:32 AM

OK


If I do not reply in three days, please message me.
 
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#5 LasersEdge

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Posted 24 October 2018 - 01:10 PM

Hello all and first let me say sorry for the long delay in responding. I have my own business and am the only one so I get pretty busy. I ran the Seatools Fixall long test and it came back good. I also ran Ram test clean. I ran chckdsk and it was also clean. I will attach the txt file. sfc was also clean. The only thing that is happening now besides being slow is I am getting NTLDR missing once in awhile.

 


TimeCreated : 10/24/2018 7:53:24 AM
Message     :
              
              Checking file system on C:
              The type of the file system is NTFS.
              Volume label is Jeff laptop.
              
              A disk check has been scheduled.
              Windows will now check the disk.                         
              
              CHKDSK is verifying files (stage 1 of 5)...
                704768 file records processed.                                 
                      
              File verification completed.
                4190 large file records processed.                             
                    
                0 bad file records processed.                                  
                 
                0 EA records processed.                                        
                 
                43093 reparse records processed.                               
                     
              CHKDSK is verifying indexes (stage 2 of 5)...
                833676 index entries processed.                                
                      
              Index verification completed.
                0 unindexed files scanned.                                     
                 
                0 unindexed files recovered.                                   
                 
              CHKDSK is verifying security descriptors (stage 3 of 5)...
                704768 file SDs/SIDs processed.                                
                      
              Cleaning up 984 unused index entries from index $SII of file 0x9.
              Cleaning up 984 unused index entries from index $SDH of file 0x9.
              Cleaning up 984 unused security descriptors.
              Security descriptor verification completed.
                64455 data files processed.                                    
                     
              CHKDSK is verifying Usn Journal...
                37728200 USN bytes processed.                                  
                        
              Usn Journal verification completed.
              CHKDSK is verifying file data (stage 4 of 5)...
                704752 files processed.                                        
                      
              File data verification completed.
              CHKDSK is verifying free space (stage 5 of 5)...
                64398065 free clusters processed.                              
                        
              Free space verification is complete.
              CHKDSK discovered free space marked as allocated in the volume bi
              tmap.
              Windows has made corrections to the file system.
              
               474841087 KB total disk space.
               216027440 KB in 595952 files.
                  395488 KB in 64456 indexes.
                       0 KB in bad sectors.
                  825895 KB in use by the system.
                   65536 KB occupied by the log file.
               257592264 KB available on disk.
              
                    4096 bytes in each allocation unit.
               118710271 total allocation units on disk.
                64398066 allocation units available on disk.
              
              Internal Info:
              00 c1 0a 00 bd 07 0a 00 2b 19 11 00 00 00 00 00  ........+.......
              b1 81 02 00 55 a8 00 00 00 00 00 00 00 00 00 00  ....U...........
              00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00  ................
              
              Windows has finished checking your disk.
              Please wait while your computer restarts.
              



Thank you for your assistance and I will stay on top of this now because I am using another laptop for my day to day business.

 

Jeff



#6 dmccoy

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Posted 24 October 2018 - 05:42 PM

Your files do not include any dump files to analyze. After performing the hardware diagnostics mentioned above and no errors are found, then perform the following steps.

 

Step 1:

Disable the following options since you are using CCleaner:
• Memory Dumps
• Windows Log Files
• Windows Error Reporting
 
Step 2:
Disable as many unnecessary startup items using CCleaner
 
Step 3:
I recommend removing AVG antivirus as shown below and only use Windows Defender or at least while troubleshooting. Third party AV's are often causes of multiple issues and even BSOD's especially with Windows 10. They are not needed and Windows Defender provides great protection, performance, best compatibility and less issues.
 

Please follow the Driver Verifier steps below to see if it will flag any third party drivers or provide more information:
 

We are all volunteers so please by kind, courteous and respectful

 

I try to respond in 24-48 hours normally and I am more active on weekdays than weekends. However, sometimes due to my health, family or life it may take me a little longer. If you have not heard from me within 72 hours then please PM me a reminder. 

 

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