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BSODs even after a clean install


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#1 amvt285

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Posted 17 December 2017 - 08:56 AM

Hello,

 

Started having BSODs after the creators update. Bios and drivers were all up to date I believe, even with just comodo firewall on I still have the same problem. Your insight would be greatly appreciated. 

 

Computer specs:

 

http://speccy.piriform.com/results/el2R2kE7je8XFLfljpFzOEm

 

Thank you. 

Attached Files


Edited by amvt285, 17 December 2017 - 09:01 AM.


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#2 usasma

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Posted 18 December 2017 - 05:46 PM

Your UEFI/BIOS (version P11-B4) dates from 2012.  Please check at the manufacturer's website to see if there are any UEFI/BIOS updates available for your system.  If you are able to install the update through Windows (without booting from an external drive), then go ahead and update it.  WARNING - if the computer might shut down during this procedure, please don't do it, as this may physically damage the computer and prevent it from booting.
FYI - W8 and W10 communicate more with the UEFI/BIOS than previous versions of Windows, so it's important to ensure that the UEFI/BIOS is kept up to date (and the outdated UEFI/BIOS' may be the cause of some compatibility issues).

I am very concerned about the compatibility of this BIOS version with later versions of Windows (W8/10).   Unfortunately, the only way to test this is to install the original version of Windows that this system was originally designed for.  On a positive note, if the system manufacturer offers W10 support for this device - then compatibility issues become less of a concern.  If they don't offer W10 support, then the concern about compatibility remains high.

 

Although you appear to have a reasonable number of Windows Update hotfixes for this version of your OS, please double check for any new Windows Updates.  It only takes one update to cause a problem, so it's essential that you have all of them.  The actual number is not important.  Rather it's important that you checked manually, installed any available updates, and didn't experience any errors when checking or updating.

Kaspersky has problems in Device Manager.

Please uninstall it, then use the Kaspersky removal tool: https://support.kaspersky.com/common/service.aspx?el=1464

Also, Kaspersky has it's own firewall (may not be present in the free version) - so did you turn it off when using the Comodo firewall?

Only use 1 antivirus and 1 firewall at a time - using more can cause problems, to include BSOD's
I suggest testing with just Windows Defender and the Windows firewall.  Once the problem is fixed, then you can add security stuff to your liking.

 

If all this doesn't work for you - then start with these free hardware diagnostics:  http://www.carrona.org/hwdiag.html

Please run ALL of the tests and let us know the results.

 

Analysis:
The following is for information purposes only.
The following information contains the relevant information from the blue screen analysis:
**************************Sat Dec 16 19:55:24.248 2017 (UTC - 5:00)**************************
Loading Dump File [C:\Users\john\SysnativeBSODApps\121617-30312-01.dmp]
Windows 10 Kernel Version 16299 MP (8 procs) Free x64
System Uptime:0 days 0:04:22.933
Probably caused by :memory_corruption
BugCheck 1000007E, {ffffffffc0000005, fffff800e2ae4cb6, ffff8700e24ca468, ffff8700e24c9cb0}
BugCheck Info: SYSTEM_THREAD_EXCEPTION_NOT_HANDLED_M (1000007e)
Arguments:
Arg1: ffffffffc0000005, The exception code that was not handled
Arg2: fffff800e2ae4cb6, The address that the exception occurred at
Arg3: ffff8700e24ca468, Exception Record Address
Arg4: ffff8700e24c9cb0, Context Record Address
PROCESS_NAME:  System
BUGCHECK_STR:  AV
DEFAULT_BUCKET_ID:  CODE_CORRUPTION
FAILURE_BUCKET_ID: MEMORY_CORRUPTION_LARGE
CPUID:        "Intel® Core™ i7-4790 CPU @ 3.60GHz"
MaxSpeed:     3600
CurrentSpeed: 3592
  BIOS Version                  P11-B4
  BIOS Release Date             06/11/2015
  Manufacturer                  Acer
  Product Name                  Aspire TC-705
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Sat Dec 16 13:17:32.026 2017 (UTC - 5:00)**************************
Loading Dump File [C:\Users\john\SysnativeBSODApps\121617-28718-01.dmp]
Windows 10 Kernel Version 16299 MP (8 procs) Free x64
System Uptime:0 days 2:22:01.703
Probably caused by :Unknown_Image ( ANALYSIS_INCONCLUSIVE )
BugCheck 101, {18, 0, fffff801cc735180, 0}
BugCheck Info: CLOCK_WATCHDOG_TIMEOUT (101)
Arguments:
Arg1: 0000000000000018, Clock interrupt time out interval in nominal clock ticks.
Arg2: 0000000000000000, 0.
Arg3: fffff801cc735180, The PRCB address of the hung processor.
Arg4: 0000000000000000, The index of the hung processor.
BUGCHECK_STR:  CLOCK_WATCHDOG_TIMEOUT_8_PROC
PROCESS_NAME:  System
FAILURE_BUCKET_ID: CLOCK_WATCHDOG_TIMEOUT_8_PROC_ANALYSIS_INCONCLUSIVE!unknown_function
CPUID:        "Intel® Core™ i7-4790 CPU @ 3.60GHz"
MaxSpeed:     3600
CurrentSpeed: 3592
  BIOS Version                  P11-B4
  BIOS Release Date             06/11/2015
  Manufacturer                  Acer
  Product Name                  Aspire TC-705
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``


3rd Party Drivers:
The following is for information purposes only.
My recommendations were given above. The drivers that follow belong to software or devices that were not developed by Microsoft.  You can find links to the driver information and where to update the drivers in the section after the code box:

**************************Sat Dec 16 19:55:24.248 2017 (UTC - 5:00)**************************
intelppm.sys                                  Thu Sep 22 06:43:11 2011 (4E7B113F)
HWiNFO64A.SYS                                 Tue Mar 31 05:51:32 2015 (551A6E24)
RTKVHD64.sys                                  Tue Jun 23 07:26:04 2015 (5589424C)
nvvad64v.sys                                  Wed Jul  1 22:12:51 2015 (55949E23)
kldisk.sys                                    Fri Dec 25 02:47:51 2015 (567CF4A7)
iaStorA.sys                                   Tue Mar  8 09:00:24 2016 (56DEDAF8)
kl1.sys                                       Fri Apr  1 10:20:28 2016 (56FE83AC)
zam64.sys                                     Wed Aug 17 13:06:53 2016 (57B499AD)
zamguard64.sys                                Wed Aug 17 13:06:53 2016 (57B499AD)
klim6.sys                                     Fri Sep 30 09:35:20 2016 (57EE6A18)
Monitor_win10_x64.sys                         Wed Nov 23 00:21:28 2016 (58352758)
klmouflt.sys                                  Wed Nov 30 02:58:40 2016 (583E86B0)
cm_km.sys                                     Thu Dec 15 02:43:48 2016 (585249B4)
klkbdflt.sys                                  Tue Dec 20 17:06:18 2016 (5859AB5A)
dptf_pch.sys                                  Tue Jan 10 12:52:34 2017 (58751F62)
klupd_klif_kimul.sys                          Mon Feb  6 06:09:33 2017 (5898596D)
tapexpressvpn.sys                             Mon Mar  6 04:22:37 2017 (58BD2A5D)
klpd.sys                                      Fri Mar 24 09:44:30 2017 (58D522BE)
isedrv.sys                                    Wed Mar 29 02:39:19 2017 (58DB5697)
nvhda64v.sys                                  Tue May 16 09:02:27 2017 (591AF863)
cpuz143_x64.sys                               Mon May 22 04:17:51 2017 (59229EAF)
RtkBtfilter.sys                               Thu May 25 01:09:46 2017 (5926671A)
IUFileFilter.sys                              Tue Jun  6 00:43:21 2017 (593632E9)
rtwlane.sys                                   Thu Jun 15 21:24:27 2017 (5943334B)
klflt.sys                                     Wed Jul 19 08:00:58 2017 (596F49FA)
IURegProcessFilter.sys                        Wed Sep 27 01:57:56 2017 (59CB3DE4)
klhk.sys                                      Sat Sep 30 06:01:33 2017 (59CF6B7D)
TeeDriverW8x64.sys                            Tue Oct  3 02:21:38 2017 (59D32C72)
rt640x64.sys                                  Tue Oct  3 04:31:47 2017 (59D34AF3)
klwtp.sys                                     Fri Oct 20 12:06:35 2017 (59EA1F0B)
klupd_klif_klark.sys                          Mon Oct 23 10:50:34 2017 (59EE01BA)
klupd_klif_klbg.sys                           Mon Oct 23 10:50:36 2017 (59EE01BC)
klupd_klif_mark.sys                           Mon Oct 23 11:03:14 2017 (59EE04B2)
klupd_klif_arkmon.sys                         Mon Oct 23 11:08:37 2017 (59EE05F5)
klbackupdisk.sys                              Thu Nov  9 13:22:49 2017 (5A049CF9)
klbackupflt.sys                               Thu Nov  9 13:30:48 2017 (5A049ED8)
nvlddmkm.sys                                  Tue Nov 14 14:50:10 2017 (5A0B48F2)
cmderd.sys                                    Thu Nov 16 08:07:45 2017 (5A0D8DA1)
cmdhlp.sys                                    Thu Nov 16 08:07:57 2017 (5A0D8DAD)
inspect.sys                                   Thu Nov 16 08:08:03 2017 (5A0D8DB3)
cmdguard.sys                                  Thu Nov 16 08:09:32 2017 (5A0D8E0C)
kneps.sys                                     Fri Nov 17 02:39:39 2017 (5A0E923B)
klif.sys                                      Tue Nov 28 11:01:37 2017 (5A1D8861)
bthl2cap.sys                                  ***** Invalid 1980 Invalid 1980 Invalid
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Sat Dec 16 13:17:32.026 2017 (UTC - 5:00)**************************
MpKsl2d91fcf8.sys                             Mon Feb 27 20:54:41 1989 (2409FBE1)
RTKVHD64.sys                                  Mon Jun 26 06:11:16 2017 (5950DDC4)


http://www.carrona.org/drivers/driver.php?id=intelppm.sys
http://www.carrona.org/drivers/driver.php?id=HWiNFO64A.SYS
http://www.carrona.org/drivers/driver.php?id=RTKVHD64.sys
http://www.carrona.org/drivers/driver.php?id=nvvad64v.sys
http://www.carrona.org/drivers/driver.php?id=kldisk.sys
http://www.carrona.org/drivers/driver.php?id=iaStorA.sys
http://www.carrona.org/drivers/driver.php?id=kl1.sys
http://www.carrona.org/drivers/driver.php?id=zam64.sys
http://www.carrona.org/drivers/driver.php?id=zamguard64.sys
http://www.carrona.org/drivers/driver.php?id=klim6.sys
Monitor_win10_x64.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
http://www.carrona.org/drivers/driver.php?id=klmouflt.sys
http://www.carrona.org/drivers/driver.php?id=cm_km.sys
http://www.carrona.org/drivers/driver.php?id=klkbdflt.sys
http://www.carrona.org/drivers/driver.php?id=dptf_pch.sys
klupd_klif_kimul.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
tapexpressvpn.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
http://www.carrona.org/drivers/driver.php?id=klpd.sys
isedrv.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
http://www.carrona.org/drivers/driver.php?id=nvhda64v.sys
http://www.carrona.org/drivers/driver.php?id=cpuz143_x64.sys
http://www.carrona.org/drivers/driver.php?id=RtkBtfilter.sys
IUFileFilter.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
http://www.carrona.org/drivers/driver.php?id=rtwlane.sys
http://www.carrona.org/drivers/driver.php?id=klflt.sys
IURegProcessFilter.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
http://www.carrona.org/drivers/driver.php?id=klhk.sys
http://www.carrona.org/drivers/driver.php?id=TeeDriverW8x64.sys
http://www.carrona.org/drivers/driver.php?id=rt640x64.sys
http://www.carrona.org/drivers/driver.php?id=klwtp.sys
klupd_klif_klark.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
klupd_klif_klbg.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
klupd_klif_mark.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
klupd_klif_arkmon.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
http://www.carrona.org/drivers/driver.php?id=klbackupdisk.sys
http://www.carrona.org/drivers/driver.php?id=klbackupflt.sys
http://www.carrona.org/drivers/driver.php?id=nvlddmkm.sys
http://www.carrona.org/drivers/driver.php?id=cmderd.sys
http://www.carrona.org/drivers/driver.php?id=cmdhlp.sys
http://www.carrona.org/drivers/driver.php?id=inspect.sys
http://www.carrona.org/drivers/driver.php?id=cmdguard.sys
http://www.carrona.org/drivers/driver.php?id=kneps.sys
http://www.carrona.org/drivers/driver.php?id=klif.sys
bthl2cap.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
MpKsl2d91fcf8.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
http://www.carrona.org/drivers/driver.php?id=RTKVHD64.sys
 
My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#3 usasma

usasma

    Still visually handicapped (avatar is memory developed by my Dad


  • BSOD Kernel Dump Expert
  • 25,090 posts
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  • Gender:Male
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Posted 17 January 2018 - 07:33 PM

I received a message that this was caused by your Comodo firewall.

We'd have gotten to that eventually - but I'm glad that you got to it sooner.
Thanks for letting us know - it'll help others who come looking for help with similar problems.

Good luck!


My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.




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