Most crypto malware ransomware is typically programmed to automatically remove itself
...the malicious files responsible for the infection...after the encrypting is done since they are no longer needed. That explains why many security scanners do not find anything after the fact. The encrypted files do not contain malicious code so they are safe
. Unfortunately, most victims do not realize they have been infected until the ransomware displays the ransom note and the files have already been encrypted. In some cases there may be no ransom note and discovery only occurs at a later time when attempting to open an encrypted file. As such, they don't know how long the malware was on the system before being alerted or if other malware
was downloaded and installed along with the ransomware. If other malware was involved it could still be present so be sure to perform full scans with your anti-virus.
If your antivirus did not detect and remove anything, additional scans should be performed with other security programs like Emsisoft Anti-Malware
, Malwarebytes 3.0
, Zemana AntiMalware
, RogueKiller Anti-malware
. You can also supplement your anti-virus or get a second opinion by performing an Online Virus Scan
If you need individual assistance only with removing the malware infection
, follow the instructions in the Malware Removal and Log Section Preparation Guide
...all other questions or comments should be posted in the support topics. When you have done that, start a new topic and post your logs in the Virus, Trojan, Spyware, and Malware Removal Logs forum
, NOT here
, for assistance by the Malware Response Team. If HelpBot
replies to your topic, please follow Step One and CLICK the link so it will report your topic to the team members.