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"Keyboard failure" message


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#1 dixieflash

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Posted 15 December 2017 - 10:39 PM

Hi, all. First post. Dell desktop Dimension 9200. Dell keyboard that has some green LEDs. I leave the power on, but use sleep at night. Lately, every now and then when I wake it up the keyboard is inoperative. I plugged in a known good board and it also does not work, so I am suspecting software or an internal gadget is the problem.

The only way I can get it to revive is to kill the power and power up again, usually taking three attempts. "keyboard failure" is displayed on the monitor when it stops at a certain stage and will go no further. Repeat the switch off, switch on until finally it acts normal. Any suggestions as to where the problem might be? Thx

 



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#2 softwaremaniac

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Posted 15 December 2017 - 10:45 PM

Hello, have you tried resetting CMOS?



#3 dixieflash

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Posted 15 December 2017 - 10:56 PM

You're gonna think that I am a fossil - I am 86 - I do not know what CMOS is or how to access it. Have heard the term is all. Can you please step me thru how to do it? Thx



#4 softwaremaniac

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Posted 15 December 2017 - 11:00 PM

I was referring to the CMOS battery located on the inside of your case and on the motherboard. See here for details: https://www.lifewire.com/how-to-clear-cmos-2624545 It's the thing labeled CR2032.



#5 dixieflash

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Posted 15 December 2017 - 11:10 PM

Thanks very much. I will try that. BTW, my wife and I visited Dubrovnik several years ago. Met some wonderful people. So glad the country is at peace. Saw many bullet dings in the buildings. Sad.



#6 OldPhil

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Posted 15 December 2017 - 11:46 PM

Good chance you can find a video on Youtube for your model visual helps a lot!

 

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