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New computer keeps freezing up


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#1 mlock

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Posted 15 December 2017 - 07:41 PM

Just built my son a new computer for him to play minecraft with.

It periodically keeps freezing fork about 5 to 10 seconds, then working again.

Since he primary only plays minecraft, not sure if its a minecraft issue, windows issue, hardware, ect.

He says that sometimes the motherboard beeps once or twice when it comes back up.

 

The build out is 

Asus - PRIME X370-PRO ATX AM4 Motherboard AMD - Ryzen 5 1500X 3.5GHz Quad-Core Processor Corsair - Vengeance LPX 8GB (2 x 4GB) DDR4-3000 Memory Samsung - 850 EVO-Series 250GB 2.5" Solid State Drive EVGA - GeForce GTX 1050 Ti 4GB FTW GAMING ACX 3.0 Video Card Cooler Master - HAF 912 ATX Mid Tower Case EVGA - SuperNOVA NEX 650W 80+ Gold Certified Fully-Modular ATX Power Supply Microsoft - Windows 10 Pro OEM 64-bit

 I have him keeping an eye on the CPU temperature and he says it does not go above 50C when before it freezes.

I never built my own computer before, so not sure if something is set up wrong, or there is a driver issue.

Not sure how to troubleshoot this.

Any input would be greatly appreciated.

 



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#2 softwaremaniac

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Posted 15 December 2017 - 07:44 PM

Hello and welcome :) I'd start by testing RAM each stick in each slot using Memtest86 from Passmark for eight passes. It's best to leave it overnight.



#3 mlock

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Posted 15 December 2017 - 08:06 PM

Thanks for the input, just started the test.

New program to me.  I have 2 sticks,  Should i pull one out and test them one at a time?



#4 softwaremaniac

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Posted 15 December 2017 - 08:07 PM

Yes.



#5 mlock

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Posted 16 December 2017 - 10:02 AM

Memtest86 did not show any errors



#6 softwaremaniac

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Posted 16 December 2017 - 10:04 AM

Can you try another game just to see if it's Minecraft related?



#7 mlock

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Posted 18 December 2017 - 06:29 PM

Installed garden warfare 2.  He has been playing for a day now and no crashes. 

Looks like it is related to Minecraft



#8 softwaremaniac

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Posted 18 December 2017 - 06:40 PM

As I suspected. Try another version or something similar.



#9 mlock

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Posted 18 December 2017 - 08:35 PM

any ideas for what to try?  Similar in what way?



#10 softwaremaniac

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Posted 18 December 2017 - 08:37 PM

Try a different version of Minecraft. Try another game of similar demands. I'm inclined to believe that the issue is isolated to Minecraft, but we need to be sure.



#11 mlock

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Posted 20 December 2017 - 10:54 AM

I have played several hours of a different version/profile of minecraft (newest and unmoded)  and have not seen a crash

 

I increased the RAM allocation to the login profile that is crashing to see if that fixes it.



#12 softwaremaniac

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Posted 20 December 2017 - 12:32 PM

Excellent. Keep me posted.



#13 mlock

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Posted 21 December 2017 - 03:57 PM

locks up less when adjusting the RAM from 1G to 4G

Also, when running un-moded current version, locks up a lot less, but does occasionally lock up.

Any other ideas what to adjust, or logs to look at.



#14 softwaremaniac

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Posted 21 December 2017 - 04:18 PM

What does the Event Viewer say? What are the temps?



#15 mlock

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Posted 22 December 2017 - 07:42 PM

Temps are nice, and not sure how to see the event viewer.

 

The video card started making a lot of noise.  Since it was brand new, i got a replacement.

Ever since the new card was put in (same exact model) there has not been any freezes. 






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