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I can't upgrade to the latest version of Windows


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#1 ika

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Posted 15 December 2017 - 01:20 PM

Hello, if anyone can help me. I install the update of the build 125 and after installing it tells me undoing changes. Greetings and thanks.



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#2 OldPhil

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Posted 15 December 2017 - 02:13 PM

I probably should not say this but you may be lucky judging by the amount od issues with 10.  I am happily staying with 7 :tophat:


Honesty & Integrity Above All!


#3 ika

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Posted 15 December 2017 - 02:17 PM

It tells me that it is necessary to restart the PC to complete the process but reboot and nothing happens.

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#4 britechguy

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Posted 15 December 2017 - 02:51 PM

How are you rebooting the system?

 

If you are using Shut Down and restarting, and have not turned Fast Startup off, you're not really restarting the system you're just bringing it back from a form of hibernation.

 

If you used Restart and the update did not apply itself I don't know what to tell you.  I have never had an instance where the update process completed, told me a Restart was needed, and it didn't complete if I used the "Restart Now" button in the Windows Update dialog, used Restart from Power Options, or allowed the machine to Restart itself during inactive hours.

 

If you did use Restart, and it's rolling back the update when it gets to the end of applying it, that would suggest to me that there is some sort of corruption in your current Windows 10 installation.  If that's the case you might want to try:

 

Using SFC (System File Checker) and DISM (Deployment Imaging Servicing and Management) to Repair Windows 8 & 10

 

before trying to apply the latest cumulative update for Windows 10 again.


Edited by britechguy, 15 December 2017 - 02:59 PM.

Brian AKA Bri the Tech Guy (website in my user profile) - Windows 10 Home, 64-Bit, Version 1803, Build 17134 

 

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#5 softwaremaniac

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Posted 15 December 2017 - 03:00 PM

Hello :)

Please try rebooting once again. If that doesn't help, I'll guide you through diagnostics.



#6 ika

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Posted 15 December 2017 - 03:05 PM

With quick start off. Thank you very much for the answer. Best regards.

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#7 softwaremaniac

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Posted 15 December 2017 - 03:07 PM

OK, navigate to C:\Windows\Logs\CBS and attach CBS.log. If too big, zip up and attach.



#8 ika

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Posted 15 December 2017 - 03:11 PM

Thanks a lot!

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  • Attached File  CBS.zip   318.89KB   2 downloads


#9 softwaremaniac

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Posted 15 December 2017 - 03:15 PM

Please do the following:

 

SFC Scan
 

  • Click on the Start button and in the search box, type Command Prompt
  • When you see Command Prompt on the list, right-click on it and select Run as administrator
  • When command prompt opens, copy and paste the following commands into it, press enter after each

    sfc /scannow

    Wait for this to finish before you continue

    copy %windir%\logs\cbs\cbs.log "%userprofile%\Desktop\cbs.txt"
     
  • This will create a file, cbs.txt on your Desktop. Please attach this to your next post.

 



#10 ika

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Posted 15 December 2017 - 03:24 PM

thanks.

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#11 softwaremaniac

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Posted 15 December 2017 - 03:27 PM

That's clean. Nice.

 

DISM /RestoreHealth Scan
Warning:this fix is specific to the user in this thread. No one else should follow these instructions as it may cause more harm than good. If you are after assistance, please start a thread of your own.

 

  1. Right-click on the Start button and select Command Prompt (Admin)
  2. When command prompt opens, Copy (Ctrl+C) and Paste (Right-click > Paste) the following command into it, then press Enter
    Dism /Online /Cleanup-Image /RestoreHealth
  3. Once it finishes, copy and paste the following into the command-prompt window and press Enter. If prompted to overwrite the existing file go ahead.
    copy %windir%\logs\cbs\cbs.log "%userprofile%\Desktop\cbs.txt"
  4. Once this has completed please go to your Desktop and you will find CBS.txt => Please zip/upload to this thread.
  5. If too big, please upload somewhere and post the link.


#12 ika

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Posted 15 December 2017 - 03:31 PM

cbs log.

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  • Attached File  cbs.zip   897.86KB   1 downloads


#13 softwaremaniac

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Posted 15 December 2017 - 03:32 PM

Is it still asking for a restart?



#14 ika

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Posted 15 December 2017 - 03:34 PM

Yes, I think he downloaded it again.



#15 softwaremaniac

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Posted 15 December 2017 - 03:37 PM

1. Click your start button and type cmd in the search box.
2. Right-click on cmd that comes up in the search results and select Run as administrator. Answer Yes to the UAC prompt if it appears.
3. Copy/Paste the following into the command-prompt window and hit enter.
reg query HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\WindowsUpdate /s >1.txt && notepad 1.txt

4. Notepad will open showing the WU info. Can you copy and paste this into your next reply?






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