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my audio device's drivers are working fine, but I cant enable them.


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35 replies to this topic

#1 dahen56

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Posted 15 December 2017 - 10:27 AM

I have an HP probook 4530s , for reference.

my audio device's drivers are working just fine (even uninstalled and reinstalled them both from windows and from the official site), when I go to sound settings my playback devises are enabled (more like stuck on enabled and I cant disable them at all for re-enabling), and I've been getting this since yesterday

 

5U2DgrP.png

 

my driver and sound settings:

 

7WlaKQh.jpg

 

HDv063D.jpg

 

I've looked up everywhere and none of the solutions have worked. Any help is much appreciated



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#2 JohnC_21

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Posted 15 December 2017 - 10:59 AM

Is the Windows Audio Service started. Right click Computer > Manage > Services and Applications > Services.

 

Should show started and Automatic.

 

Did you run the Audio Troubleshooter? Right click the speaker icon > Troubleshoot Sound Problems.

 

Do you have a System Restore Point dated before the problem?


Edited by JohnC_21, 15 December 2017 - 10:59 AM.


#3 dahen56

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Posted 15 December 2017 - 11:02 AM

 

Is the Windows Audio Service started. Right click Computer > Manage > Services and Applications > Services.

 

Should show started and Automatic.

 

Did you run the Audio Troubleshooter? Right click the speaker icon > Troubleshoot Sound Problems.

 

Do you have a System Restore Point dated before the problem?

 

ive tried the two above solutions but I haven't checked to see if I have a windows restore point (I doubt I do tbh). are there any other solutions?



#4 JohnC_21

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Posted 15 December 2017 - 11:20 AM

Type dxdiag in the search box. Running dxdiag may give you a clue as to the problem.

 

Running sfc /scannow at an elevated command prompt looks for missing or corrupt system files.



#5 dahen56

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Posted 15 December 2017 - 11:26 AM

Type dxdiag in the search box. Running dxdiag may give you a clue as to the problem.

 

Running sfc /scannow at an elevated command prompt looks for missing or corrupt system files.

dxdiag has issues detecting additional sound info,but says there are no problems. gonna try the other solution now



#6 JohnC_21

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Posted 15 December 2017 - 11:45 AM

If sfc /scannow finishes without any problems found do you get sound in Safe Mode?



#7 dahen56

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Posted 15 December 2017 - 11:49 AM

If sfc /scannow finishes without any problems found do you get sound in Safe Mode?

I'll try that when it finishes, it's still verifying the check



#8 dahen56

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Posted 15 December 2017 - 12:13 PM

If sfc /scannow finishes without any problems found do you get sound in Safe Mode?

the scan found problems and said it fixed them, do i restart now?



#9 JohnC_21

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Posted 15 December 2017 - 12:25 PM

Go ahead and reboot. If still no sound see if you get sound in Safe Mode. If you get sound in safe mode then there is a program or service that is interfering with your sound. Do a Clean boot and enable startup and services a few at a time until the sound problem occurs. This will give you an idea of what is causing the problem.

 

https://www.winhelp.us/clean-boot-windows.html

 

If you still get no sound in Safe Mode then the next thing would be doing a System Restore.

 

A powercycle may help but I doubt it. Shutdown. Pull the power adapter and battery if easily accessible. Hold the power button down for 30 seconds. Attach the power and battery. 



#10 dahen56

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Posted 15 December 2017 - 12:40 PM

Go ahead and reboot. If still no sound see if you get sound in Safe Mode. If you get sound in safe mode then there is a program or service that is interfering with your sound. Do a Clean boot and enable startup and services a few at a time until the sound problem occurs. This will give you an idea of what is causing the problem.

 

https://www.winhelp.us/clean-boot-windows.html

 

If you still get no sound in Safe Mode then the next thing would be doing a System Restore.

 

A powercycle may help but I doubt it. Shutdown. Pull the power adapter and battery if easily accessible. Hold the power button down for 30 seconds. Attach the power and battery. 

the sfc scan failed , I'll try too see if I can get sound in safe mode. also a system restore isnt an option since I dont have a restore point



#11 JohnC_21

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Posted 15 December 2017 - 12:51 PM

There is a way to do a partial restore. Windows backs up the registry hives in C:\Windows\System32\config\Regback.  If the dates on the files in the Regback folder is before the problem replacing the files in the config folder with the ones in the Regback folder may work. This needs to be done offline using a Windows 7 System Repair Disk, Windows 7 install disk, or a live linux boot disk.

 

Edit: Do you get sound when using ear or headphones?


Edited by JohnC_21, 15 December 2017 - 12:59 PM.


#12 dahen56

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Posted 15 December 2017 - 01:02 PM

There is a way to do a partial restore. Windows backs up the registry hives in C:\Windows\System32\config\Regback.  If the dates on the files in the Regback folder is before the problem replacing the files in the config folder with the ones in the Regback folder may work. This needs to be done offline using a Windows 7 System Repair Disk, Windows 7 install disk, or a live linux boot disk.

 

Edit: Do you get sound when using ear or headphones?

I just tried safe mode too, there is no audio there either. and I dont get audio with my headphones either. 

 

I dont have a windows install or repair disk , so  I cant rely on those two other options , unfortunately

 

edit: just did a clean boot too, didnt work either. I seriously dont get what the issue is , everything is enabled and says "no problems found"


Edited by dahen56, 15 December 2017 - 01:22 PM.


#13 JohnC_21

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Posted 15 December 2017 - 01:25 PM

Windows could detect the audio chipset but there may be a hardware issue between the chipset and the speakers and headphone jack. 

 

You can rule out a hardware problem by booting a live linux disk. This disk will also give you the ability to copy the registry hives should you get sound in linux.

I need to check something first though regarding playing MP3s and Mint Cinnamon 18.2.

 

Note: If you need a Windows 7 iso of your version, Home or Pro you can download it using this tool. If you have Windows 7 home and your version is OEM then select COEM from the list. When running the tool opt out of using resources.



#14 dahen56

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Posted 15 December 2017 - 01:25 PM

incase it'll help, I just got this error when trying to play a video on MPC-HC

 

x7lLYN4.jpg

 

LAV Splitter Source::Audio
LAV Audio Decoder::Output
Audio Switcher::Out
 
Media Type 0:
--------------------------
Audio: IEEE Float 44100Hz stereo 2822kbps
 
AM_MEDIA_TYPE: 
majortype: MEDIATYPE_Audio {73647561-0000-0010-8000-00AA00389B71}
subtype: MEDIASUBTYPE_IEEE_FLOAT {00000003-0000-0010-8000-00AA00389B71}
formattype: FORMAT_WaveFormatEx {05589F81-C356-11CE-BF01-00AA0055595A}
bFixedSizeSamples: 1
bTemporalCompression: 0
lSampleSize: 8
cbFormat: 18
 
WAVEFORMATEX:
wFormatTag: 0x0003
nChannels: 2
nSamplesPerSec: 44100
nAvgBytesPerSec: 352800
nBlockAlign: 8
wBitsPerSample: 32
cbSize: 0 (extra bytes)
 
pbFormat:
0000: 03 00 02 00 44 ac 00 00 20 62 05 00 08 00 20 00 ....D¬.. b.... .
0010: 00 00                                           ..
 
 
Media Type 1:
--------------------------
Audio: PCM 44100Hz stereo 1411kbps
 
AM_MEDIA_TYPE: 
majortype: MEDIATYPE_Audio {73647561-0000-0010-8000-00AA00389B71}
subtype: MEDIASUBTYPE_PCM {00000001-0000-0010-8000-00AA00389B71}
formattype: FORMAT_WaveFormatEx {05589F81-C356-11CE-BF01-00AA0055595A}
bFixedSizeSamples: 1
bTemporalCompression: 0
lSampleSize: 4
cbFormat: 18
 
WAVEFORMATEX:
wFormatTag: 0x0001
nChannels: 2
nSamplesPerSec: 44100
nAvgBytesPerSec: 176400
nBlockAlign: 4
wBitsPerSample: 16
cbSize: 0 (extra bytes)
 
pbFormat:
0000: 01 00 02 00 44 ac 00 00 10 b1 02 00 04 00 10 00 ....D¬...±......
0010: 00 00                                           ..


#15 JohnC_21

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Posted 15 December 2017 - 02:03 PM

It seems you do not have the necessary video codecs. I'm not sure about the audio though. I believe the audio codec should have been installed with the driver. In Device Manager you can see IDT HD Audio Codec. 

 

If you install VLC player does it allow you to play MP3s with sound?






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