I have a friend that has just updated from Windows 7 to Windows 10. She has had her Win 7 machine for several years and I think Best Buy helped her to set up her email account and password using gmail.
She is 84 and does not remember her password. Trying to regain her password has been a real problem. If anyone has an idea on how I can regain her password, I am sure she would appreciate you for ever.
This is what I've done:
A. Put in email address and stated that the password was forgotten
B. Asked for a phone to text to. She used a house phone as her phone
number making it impossible to receive a text.
C There was an option to receive a phone call but even though it looks
likes it is ringing the house phone in fact it isn't. I've been told that even if
it is a phone call it would only ring to a cell phone and not to a house phone
D. I answered a secret question and was directed to put in a contact email. I did
but did not receive a passcode to put into the computer to reset the password.
She still has the old Windows 7 machine up and running and I am sure I can export
to a CSV file her contacts.. I am wondering it this is the best avenue to go. I don't plan
on saving her emails. If I do set up a gmail account, I would have to set up a totally
different gmail user name and password. Once complete I should be able to send out
a new email to her entire address list asking them to update the email address they have
If I am thinking right this should be the only viable option I can come up with.
PLEASE let me know if I've missed an idea.
The lady is 84 and doesn't want to change anything but I'm afraid she will have to.