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I have BSOD and i think is caused by ntkrnlmp.exe


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#1 dogmanjp

dogmanjp

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Posted 13 December 2017 - 05:53 PM

I have been having BSOD for around 3 months. My PC usually blue screen when i play GTA V, CoD BO3 or PUBG. I have tried using the testing tool mdsched.exe to check my RAM I've update all of drivers and scan my hard disk for bad or corrupted places and even i reinstall my windows but nothing change it still blue screens me. 

I have never overclock anything on my PC.

And sorry if I misspelled any word english is not my home language.

http://speccy.piriform.com/results/XcBGGvgie45klHNKyhozTFI

Attached Files


Edited by dogmanjp, 13 December 2017 - 05:54 PM.


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#2 usasma

usasma

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Posted 14 December 2017 - 09:56 AM

Unfortunately it appears that the system has pirated software.
Please get a legitimate copy installed and we'll be glad to help.

Here's suggestions on how to ensure that your version is legitimate:  http://windows.microsoft.com/en-us/windows/genuine

Please be aware that we may not be able to fix it (as the hacks that were done to activate it will cause the OS to behave differently than we expect it to). If that's the case, our efforts to help may just waste your time. Secondly, the forum rules prohibit assisting with pirated software - so the topic would be closed if that is the case.

As a courtesy, I will offer an analysis of your issues using the reports you provided.
I will not answer any questions about the analysis until the system is made legitimate.
If you do make it legitimate, please submit a new set of reports for us to check.

Just FYI, sometimes the owner won't know about this.  So here's 2 scenarios that might ring a bell:
- if they had a "friend" help with the computer - and the "friend" installed a pirated copy.
- or they used a copy that they had from another OEM computer.  The OEM license is tied to the hardware that it came from - so you can't just use it on another system (that means that it's pirated).

And here's the analysis:

 

Your UEFI/BIOS (version P1.60) dates from 2015.  Please check at the manufacturer's website to see if there are any UEFI/BIOS updates available for your system.  If you are able to install the update through Windows (without booting from an external drive), then go ahead and update it.  WARNING - if the computer might shut down during this procedure, please don't do it, as this may physically damage the computer and prevent it from booting.
FYI - W8 and W10 communicate more with the UEFI/BIOS than previous versions of Windows, so it's important to ensure that the UEFI/BIOS is kept up to date (and the outdated UEFI/BIOS' may be the cause of some compatibility issues).

Only 4 Windows Update hotfixes installed.  Most build 15063 (1703/Creators Update) systems have more than this.  Please visit Windows Update and get ALL available Windows Updates.
The actual number is not important.  Rather it's important that you checked manually, installed any available updates, and didn't experience any errors when checking or updating.
 

Out of 4 memory dumps there were 3 different BSOD  (aka STOP or BugCheck) error codes.  The differing error codes are usually symptomatic of a lower level problem within the system. They are usually caused by one of these things (the list is not in any sort of order):
- borked (broken) hardware (several different procedures used to isolate the problem device)
- BIOS issues (check for updates at the motherboard manufacturer's website)
- overclocking/overheating - You'll know if you're overclocking or not. If uncertain we can suggest things to check.
- dirt/dust/hair/fur/crud inside the case.  Blow out the case/vents with canned air (DO NOT use an air compressor or vacuum as they can cause damage to the system)
- missing Windows Updates
- compatibility issues (3rd party hardware/drivers), older systems, or even pirated systems
- overfull hard drives (drives with less than 15% free space)
- low-level driver problems
- or even malware (scanned for when we ask for hardware diagnostics from http://www.carrona.org/initdiag.html or http://www.carrona.org/hwdiag.html ).

Please get a head start on the hardware diagnostics - they are located here:  http://www.carrona.org/hwdiag.html
Please finish ALL of them
If ALL of them pass, then try this procedure to isolate the problem device(s):  http://www.carrona.org/strpdown.html

 

Analysis:
The following is for information purposes only.
The following information contains the relevant information from the blue screen analysis:
**************************Wed Dec 13 14:04:43.794 2017 (UTC - 5:00)**************************
Loading Dump File [C:\Users\john\SysnativeBSODApps\121317-41718-01.dmp]
Windows 10 Kernel Version 15063 MP (4 procs) Free x64
Built by: 15063.0.amd64fre.rs2_release.170317-1834
System Uptime:0 days 0:47:55.409
*** WARNING: Unable to verify timestamp for win32k.sys
*** ERROR: Module load completed but symbols could not be loaded for win32k.sys
Probably caused by :memory_corruption
BugCheck 1A, {3f, 3d446, 6e72417d, 72840d92}
BugCheck Info: MEMORY_MANAGEMENT (1a)
Arguments:
Arg1: 000000000000003f, The subtype of the bugcheck.
Arg2: 000000000003d446
Arg3: 000000006e72417d
Arg4: 0000000072840d92
BUGCHECK_STR:  0x1a_3f
PROCESS_NAME:  MemCompression
FAILURE_BUCKET_ID: MEMORY_CORRUPTION_LARGE
CPUID:        "Intel® Core™ i3-4170 CPU @ 3.70GHz"
MaxSpeed:     3700
CurrentSpeed: 3699
  BIOS Version                  P1.60
  BIOS Release Date             07/23/2015
  Manufacturer                  To Be Filled By O.E.M.
  Baseboard Manufacturer        ASRock
  Product Name                  To Be Filled By O.E.M.
  Baseboard Product             H81M-DGS R2.0
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Tue Dec 12 14:05:00.648 2017 (UTC - 5:00)**************************
Loading Dump File [C:\Users\john\SysnativeBSODApps\121217-34875-01.dmp]
Windows 10 Kernel Version 15063 MP (4 procs) Free x64
Built by: 15063.0.amd64fre.rs2_release.170317-1834
System Uptime:1 days 1:52:10.260
*** WARNING: Unable to verify timestamp for win32k.sys
*** ERROR: Module load completed but symbols could not be loaded for win32k.sys
Probably caused by :hardware_disk
BugCheck 154, {ffffc805d6ab8000, ffffb401d2418060, 2, 0}
BugCheck Info: UNEXPECTED_STORE_EXCEPTION (154)
Arguments:
Arg1: ffffc805d6ab8000, Pointer to the store context or data manager
Arg2: ffffb401d2418060, Exception information
Arg3: 0000000000000002, Reserved
Arg4: 0000000000000000, Reserved
PROCESS_NAME:  MemCompression
BUGCHECK_STR:  0x154_c0000006_c000000e
DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
FAILURE_BUCKET_ID: 0x154_c0000006_c000000e_IMAGE_hardware_disk
CPUID:        "Intel® Core™ i3-4170 CPU @ 3.70GHz"
MaxSpeed:     3700
CurrentSpeed: 3699
  BIOS Version                  P1.60
  BIOS Release Date             07/23/2015
  Manufacturer                  To Be Filled By O.E.M.
  Baseboard Manufacturer        ASRock
  Product Name                  To Be Filled By O.E.M.
  Baseboard Product             H81M-DGS R2.0
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Mon Dec 11 12:12:26.053 2017 (UTC - 5:00)**************************
Loading Dump File [C:\Users\john\SysnativeBSODApps\121117-34296-01.dmp]
Windows 10 Kernel Version 15063 MP (4 procs) Free x64
Built by: 15063.0.amd64fre.rs2_release.170317-1834
System Uptime:0 days 0:11:19.663
*** ERROR: Module load completed but symbols could not be loaded for ahcache.sys
*** WARNING: Unable to verify timestamp for win32k.sys
*** ERROR: Module load completed but symbols could not be loaded for win32k.sys
Probably caused by :memory_corruption
BugCheck 7A, {ffffaf05f0dcc758, ffffffffc000000e, 1c1457860, fffff80f10c0fe34}
BugCheck Info: KERNEL_DATA_INPAGE_ERROR (7a)
Arguments:
Arg1: ffffaf05f0dcc758, lock type that was held (value 1,2,3, or PTE address)
Arg2: ffffffffc000000e, error status (normally i/o status code)
Arg3: 00000001c1457860, current process (virtual address for lock type 3, or PTE)
Arg4: fffff80f10c0fe34, virtual address that could not be in-paged (or PTE contents if arg1 is a PTE address)
DISK_HARDWARE_ERROR: There was error with disk hardware
BUGCHECK_STR:  0x7a_c000000e
PROCESS_NAME:  services.exe
FAILURE_BUCKET_ID: MEMORY_CORRUPTION_ONE_BIT_LARGE
CPUID:        "Intel® Core™ i3-4170 CPU @ 3.70GHz"
MaxSpeed:     3700
CurrentSpeed: 3699
  BIOS Version                  P1.60
  BIOS Release Date             07/23/2015
  Manufacturer                  To Be Filled By O.E.M.
  Baseboard Manufacturer        ASRock
  Product Name                  To Be Filled By O.E.M.
  Baseboard Product             H81M-DGS R2.0
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Mon Dec 11 12:00:37.192 2017 (UTC - 5:00)**************************
Loading Dump File [C:\Users\john\SysnativeBSODApps\121117-35234-01.dmp]
Windows 10 Kernel Version 15063 MP (4 procs) Free x64
Built by: 15063.0.amd64fre.rs2_release.170317-1834
System Uptime:1 days 19:35:34.528
*** ERROR: Module load completed but symbols could not be loaded for volmgr.sys
*** ERROR: Module load completed but symbols could not be loaded for partmgr.sys
*** WARNING: Unable to verify timestamp for win32k.sys
*** ERROR: Module load completed but symbols could not be loaded for win32k.sys
Probably caused by :hardware_disk
BugCheck 154, {ffffd409f2959000, ffff8580383a0b10, 2, 0}
BugCheck Info: UNEXPECTED_STORE_EXCEPTION (154)
Arguments:
Arg1: ffffd409f2959000, Pointer to the store context or data manager
Arg2: ffff8580383a0b10, Exception information
Arg3: 0000000000000002, Reserved
Arg4: 0000000000000000, Reserved
PROCESS_NAME:  MemCompression
BUGCHECK_STR:  0x154_c0000006_c00000c0
DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
FAILURE_BUCKET_ID: 0x154_c0000006_c00000c0_IMAGE_hardware_disk
CPUID:        "Intel® Core™ i3-4170 CPU @ 3.70GHz"
MaxSpeed:     3700
CurrentSpeed: 3699
  BIOS Version                  P1.60
  BIOS Release Date             07/23/2015
  Manufacturer                  To Be Filled By O.E.M.
  Baseboard Manufacturer        ASRock
  Product Name                  To Be Filled By O.E.M.
  Baseboard Product             H81M-DGS R2.0
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``


3rd Party Drivers:
The following is for information purposes only.
My recommendations were given above. The drivers that follow belong to software or devices that were not developed by Microsoft.  You can find links to the driver information and where to update the drivers in the section after the code box:

**************************Wed Dec 13 14:04:43.794 2017 (UTC - 5:00)**************************
HWiNFO64A.SYS               Tue Mar 31 05:51:32 2015 (551A6E24)
lgcoretemp.sys              Tue Jun  9 12:52:10 2015 (557719BA)
iaStorA.sys                 Tue Mar  8 09:00:24 2016 (56DEDAF8)
LGVirHid.sys                Mon Jun 13 14:47:03 2016 (575EFFA7)
LGJoyXlCore.sys             Mon Jun 13 14:47:06 2016 (575EFFAA)
LGBusEnum.sys               Mon Jun 13 14:47:08 2016 (575EFFAC)
TeeDriverW8x64.sys          Tue Apr  4 03:02:36 2017 (58E3450C)
em000k_64.dll               Wed Jun 21 03:44:58 2017 (594A23FA)
nvhda64v.sys                Thu Sep 14 05:55:42 2017 (59BA521E)
nvvad64v.sys                Tue Sep 19 04:38:04 2017 (59C0D76C)
rt640x64.sys                Tue Oct  3 04:31:47 2017 (59D34AF3)
eamonm.sys                  Fri Nov  3 10:41:21 2017 (59FC8011)
edevmon.sys                 Fri Nov  3 10:41:50 2017 (59FC802E)
ehdrv.sys                   Fri Nov  3 10:49:24 2017 (59FC81F4)
epfwwfp.sys                 Fri Nov  3 10:53:40 2017 (59FC82F4)
em006_64.dll                Wed Nov  8 09:49:22 2017 (5A031972)
em018k_64.dll               Mon Nov 27 09:33:33 2017 (5A1C223D)
nvlddmkm.sys                Tue Dec  5 14:28:19 2017 (5A26F353)
intelppm.sys                ***** Invalid 2007 Invalid 2007 Invalid
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Tue Dec 12 14:05:00.648 2017 (UTC - 5:00)**************************
MpKslc91af3b5.sys           Mon Feb 27 20:54:41 1989 (2409FBE1)
MpKsl4fcea58d.sys           Mon Feb 27 20:54:41 1989 (2409FBE1)
MpKsl8180879f.sys           Mon Feb 27 20:54:41 1989 (2409FBE1)
TeeDriverW8x64.sys          Wed Aug 31 18:45:52 2016 (57C75E20)
rt640x64.sys                Wed Oct  5 09:32:55 2016 (57F50107)
nvlddmkm.sys                Fri Oct 27 11:49:39 2017 (59F35593)
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Mon Dec 11 12:00:37.192 2017 (UTC - 5:00)**************************
MpKsle9173103.sys           Mon Feb 27 20:54:41 1989 (2409FBE1)


http://www.carrona.org/drivers/driver.php?id=HWiNFO64A.SYS
http://www.carrona.org/drivers/driver.php?id=lgcoretemp.sys
http://www.carrona.org/drivers/driver.php?id=iaStorA.sys
http://www.carrona.org/drivers/driver.php?id=LGVirHid.sys
http://www.carrona.org/drivers/driver.php?id=LGJoyXlCore.sys
http://www.carrona.org/drivers/driver.php?id=LGBusEnum.sys
http://www.carrona.org/drivers/driver.php?id=TeeDriverW8x64.sys
em000k_64.dll - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
http://www.carrona.org/drivers/driver.php?id=nvhda64v.sys
http://www.carrona.org/drivers/driver.php?id=nvvad64v.sys
http://www.carrona.org/drivers/driver.php?id=rt640x64.sys
http://www.carrona.org/drivers/driver.php?id=eamonm.sys
http://www.carrona.org/drivers/driver.php?id=edevmon.sys
http://www.carrona.org/drivers/driver.php?id=ehdrv.sys
http://www.carrona.org/drivers/driver.php?id=epfwwfp.sys
em006_64.dll - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
em018k_64.dll - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
http://www.carrona.org/drivers/driver.php?id=nvlddmkm.sys
http://www.carrona.org/drivers/driver.php?id=intelppm.sys
MpKslc91af3b5.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
MpKsl4fcea58d.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
MpKsl8180879f.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
http://www.carrona.org/drivers/driver.php?id=TeeDriverW8x64.sys
http://www.carrona.org/drivers/driver.php?id=rt640x64.sys
http://www.carrona.org/drivers/driver.php?id=nvlddmkm.sys
MpKsle9173103.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
 

XXXXX


Edited by usasma, 14 December 2017 - 09:58 AM.

My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.




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