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New SSD and Windows update


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#1 Michael_G

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Posted 13 December 2017 - 04:07 PM

I'm not sure if I'm posting this in the correct forum. I recently had an SSD installed in my desktop PC. I installed the latest Win 10 update on that drive, so I use it for Windows and software programs. The drive that used to be my C drive is now renamed as an E drive, and I use it to keep files such as video, photos, music, etc.

Since then, I've had 2 problems which I don't believe are related to each other, but I can't seem to determine what I need to do to fix either of them.

1st problem - when I right-click on a file, the context menu that comes up is not what it used to be. The send to option only shows the 2 DVD drives, not things like "send to desktop, create shortcut." How do I find out how to fix this.

 

2nd problem - the programs that I use to convert video file formats continually shows error in the conversion process, and ImgBurn shows errors when I attempt to burn the converted files. The conversion programs are VSO programs, which I've used for years and never had these issues.

 

Is there something related to Win 10 settings or corrupted files in Windows?



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#2 Michael_G

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Posted 26 December 2017 - 12:20 PM

Should I direct this question to a different forum?



#3 MadmanRB

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Posted 26 December 2017 - 12:48 PM

Yeah something is a bit off here.

Did you use disk cloning software?

Macrium reflect or something?


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#4 dc3

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Posted 27 December 2017 - 08:39 AM

You posted that you had a new SSD installed in this computer. 

 

Did the person who made the installation also install the Windows 10 operating system?

 

What version of Windows 10 is currently installed? 

 

To determine which version of Windows 10 you are running press the Windows key OS4o0pO.png and the R key at the same time to open the Run box. Copy and paste or type in winver, then click/tap on OK.  This will show the version of Windows 10 you have running.

 

Have you checked to make sure that the program you are using to convert video file formats is compatible with Windows 10?


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#5 Michael_G

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Posted 27 December 2017 - 12:30 PM

No, I didn't use disk cloning software.

 

Yes, the person who made the installation also installed a clean version of Windows 10 on the SSD.

The version that is installed is ver. 1709 build 16299.125

The program I use to convert is compatible with Windows 10. It is VSO ConvertX to DVD 7.



#6 MadmanRB

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Posted 27 December 2017 - 12:49 PM

Huh how strange, must be a gremlin of some kind.

I would attempt to reinstall your VSO ConvertX to DVD 7 program if possible


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#7 Michael_G

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Posted 27 December 2017 - 02:12 PM

I have reinstalled ConvertX program a couple of times and updated it when there was a new version.



#8 Michael_G

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Posted 30 December 2017 - 11:29 AM

Is there anything else I should be looking at or trying?



#9 dc3

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Posted 30 December 2017 - 11:47 AM

Did you purchase the ConvertXtoDVD program?

 

Please explain exactly what you are trying to do. 

 

If you are only trying to burn the contents of a DVD to another DVD disc there are several good programs which work quite well.  ImgBurn and VLC media player come to mind.  I've used both and had no problems.


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#10 Michael_G

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Posted 30 December 2017 - 01:40 PM

Yes, I purchased the program. I converted mkv or mp4 files to DVD. ImgBurn also shows errors when using the "verify" option. I haven't tried VLC to burn.

 

Also - what can I do about the context menus?






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