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DLL error


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12 replies to this topic

#1 siminu2

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Posted 13 December 2017 - 01:02 PM

Computer has DLL error appearing at startup.  Not sure where to look to fix it.   The only clue it gives is C/program.  Can someone help me correct this issue.  I have attached copy of error.  I run Windows 10 on thinkpad.



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#2 yankeelady2015

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Posted 17 December 2017 - 01:06 AM

Hello,

 

I suggest you to perform a Startup Repair by following the steps provided below and check if it helps.

  1. In the lock screen, Press the Shift key and click on power icon. 
  2. Click on Restart anyway.
  3. After the system goes to the recovery environment, click on Troubleshoot>Advanced Options>Startup repair.

Hope this helps?



#3 jenae

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Posted 17 December 2017 - 01:32 AM

Hi, the repair from yankeelady will do no harm, we do not have the attachment you mentioned.

 

Coming from c:\program, either files or x86, indicates it is a startup program (non MS).

 

Press the win + x keys together, the windows power menu will open, select Powershell (admin) from the options. An elevated powershell prompt will open. Copy ALL the text in the cmd below and then right click anywhere in the powershell window, the cmd will append to the prompt. Press enter.

 

Get-CimInstance Win32_StartupCommand | Select-Object Name, command, Location, User | Format-List | out-file c:\file.txt

start notepad C:\file.txt

 

A notepad will open with your startup programs listed, please copy paste the contents here.



#4 siminu2

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Posted 23 December 2017 - 09:59 AM

I thank you for your replies.  I have pasted the contents of the Powershell Admin below: 

 

Name     : OneDriveSetup
command  : C:\Windows\SysWOW64\OneDriveSetup.exe /thfirstsetup
Location : HKU\S-1-5-19\SOFTWARE\Microsoft\Windows\CurrentVersion\Run
User     : NT AUTHORITY\LOCAL SERVICE
 
Name     : OneDriveSetup
command  : C:\Windows\SysWOW64\OneDriveSetup.exe /thfirstsetup
Location : HKU\S-1-5-20\SOFTWARE\Microsoft\Windows\CurrentVersion\Run
User     : NT AUTHORITY\NETWORK SERVICE
 
Name     : DishAnywherePlayerShortcut
command  : DishAnywherePlayerShortcut.lnk
Location : Startup
User     : SandrasComputer\Sandra's Computer
 
Name     : Facebook Gameroom
command  : Facebook Gameroom.lnk
Location : Startup
User     : SandrasComputer\Sandra's Computer
 
Name     : OpenOffice.org 3.4.1
command  : OpenOffice.org 3.4.1.lnk
Location : Startup
User     : SandrasComputer\Sandra's Computer
 
Name     : OneDrive
command  : "C:\Users\Sandra's Computer\AppData\Local\Microsoft\OneDrive\OneDrive.exe" /background
Location : HKU\S-1-5-21-4075475402-3261406771-3725359178-1001\SOFTWARE\Microsoft\Windows\CurrentVersion\Run
User     : SandrasComputer\Sandra's Computer
 
Name     : RoboForm
command  : "C:\Program Files (x86)\Siber Systems\AI RoboForm\RoboTaskBarIcon.exe"
Location : HKU\S-1-5-21-4075475402-3261406771-3725359178-1001\SOFTWARE\Microsoft\Windows\CurrentVersion\Run
User     : SandrasComputer\Sandra's Computer
 
Name     : MoneyAgent
command  : "C:\Program Files (x86)\Microsoft Money\System\Money Express.exe"
Location : HKU\S-1-5-21-4075475402-3261406771-3725359178-1001\SOFTWARE\Microsoft\Windows\CurrentVersion\Run
User     : SandrasComputer\Sandra's Computer
 
Name     : Microsoft Works Calendar Reminders
command  : C:\PROGRA~2\COMMON~1\MICROS~1\WORKSS~1\wkcalrem.exe 
Location : Common Startup
User     : Public
 
Name     : SecurityHealth


#5 jenae

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Posted 24 December 2017 - 06:51 PM

Hi, open task manager and select the startup tab, disable both "Robo Form" and "Money agent". Restart to see if you still receive the message. BTW you do not need any programs to start, you can safely disable all and windows will still boot normally. Typically only those you need running at start are left enabled, this should include defender.



#6 siminu2

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Posted 25 December 2017 - 03:24 PM

I opened the task manager and disabled almost everything and still I get the error message.  



#7 jenae

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Posted 25 December 2017 - 06:20 PM

Hi, in your first post you said you attached a copy of the error, unfortunately the attachment never came through, could we see the error please.



#8 siminu2

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Posted 28 December 2017 - 01:48 PM

I have attached a copy of the Error using Word.  Hope that is ok.

 

Thank you for your help.

 

Sandy



#9 jenae

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Posted 28 December 2017 - 04:41 PM

Hi Sandy, looks like it failed again, you can use the "More reply Options" at the bottom right of the reply box to attach the file (use the upload file option) OR if not too difficult try to write it out for us.



#10 siminu2

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Posted 29 December 2017 - 12:54 PM

The error says            There was a problem starting C:\Program             

                                    The specifid module could not be found.

 

It shows up after the desktop loads.



#11 jenae

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Posted 29 December 2017 - 08:45 PM

Hi, well windows doesn't have a c:\program it does have a (64 bit) c:\program files, and c:\program files(x86).

 

If that is the full message then you could remove it using a MS util from Mark Russinovich called Autoruns

 

Download from here, and read the instructions, you should not have too much trouble finding it, there is a check box you can uncheck, or right click on it and select delete. When you download it, before running the program right click on it, and select properties, uncheck the box that shows "blocked" at the bottom.

 

 

https://docs.microsoft.com/en-us/sysinternals/downloads/autoruns



#12 siminu2

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Posted 01 January 2018 - 09:13 AM

I have downloaded the program you suggested.  It came in a zip file.  When I opened the file I was unable to find the box that shows "blocked" at the bottom when I selected properties.  I am sure I must have done something incorrectly.  Please give me a bit more information.  

 

Thank you in advance,

 

Sandy



#13 jenae

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Posted 01 January 2018 - 07:17 PM

Hi, well if the program runs for you then do not worry about the "unblock", typically these downloads require to be unblocked.






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