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Sudden drop in system performance - Windows 7


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8 replies to this topic

#1 sjensen1

sjensen1

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Posted 12 December 2017 - 09:13 AM

I have recently begun to experience system delay on opening programs and folders, sometimes it takes so long I think the operation has stalled, but it does eventually open. It is also affecting my gaming experience, after loading and entering a game "world", it begins to freeze for about 30 seconds before resuming, and it happens every 2-3 minutes. I have done several things to troubleshoot, and researching online hasn't been productive, so as a last resort I am asking for some help from the community. So far the steps I have taken are these: 

  • Installed Norton Security and ran a full system scan (nothing found at all after going more than 2 years without any AV software, so I'm rather suspect of it because what system can be that clean after 2+ years?).
  • Used Trend Micro's free online virus scan for a 2nd opinion (again nothing found).
  • Scanned with HijackThis (nothing found that seemed to scream this is the problem, however I did notice some files left behind from uninstalled software such as Kaspersky).
  • Made sure Windows was up to date.
  • Checked the amount of defragmentation on both of my hard drives, Windows reported 0% fragmented (neither are SSD).
  • Ran CHKDSK on both hard drives, no errors found.
  • Checked Windows startup programs for resource hogs (nothing found that I could identify as user installed or optional).
  • Checked virtual memory for how much space was given to paging (min 25600 max 51200).

Other useful information:

  • Windows 7 Home Premium
  • 16GB RAM
  • 6 Core AMD Processor
  • 1.51 TB free of of 2 TB on drive C; 750 GB free of 2 TB on drive E.

Please let me know what information you would like for me to attach, thank you.


Edited by hamluis, 12 December 2017 - 12:54 PM.
Moved from Win 7 to Am I Infected - Hamluis.


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#2 hamluis

hamluis

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Posted 12 December 2017 - 10:41 AM

Please...read and follow the directions provided.

 

Please download MiniToolBox  , save it to your desktop and run it.
 
Checkmark the following checkboxes:
  List last 10 Event Viewer log
  List Installed Programs
  List Users, Partitions and Memory size.
 
Click Go and paste the content into your next post.
 
Also...please Publish a Snapshot using Speccy taking care to post the link of the snapshot in your next post.

   Go to Piriform's website, and download the free version on the left.  Click Download from Piriform.com (the FileHippo link requires an extra click). Or if you want to use a portable version of Speccy (which doesn't require installation), click the builds page link and download the portable version. You will now be asked where you want to save the file. The best place to put it is the Desktop, as it will be easy to find later.

    After the file finishes downloading, you are ready to run Speccy. If you downloaded the installer, simply double-click on it and follow the prompts until installation is complete. If you downloaded the portable version, you will need to unzip it before use. Right-click the ZIP file and click Extract all. Click Next. Open up the extracted folder and double-click on Speccy.
 
     Once inside Speccy, it will look similar to this (with your computer's specifications, of course):
 
post-33068-0-86653600-1480692866_thumb.j

     Now, at the top, click File > Publish Snapshot.

     Click Yes > then Copy to Clipboard

Now, once you are back in the forum topic you are posting in, click the ADD REPLY or REPLY TO THIS TOPIC button. Right-click in the empty space of the Reply box and click Paste. Then, click Add Reply below the Reply box.

Louis



#3 sjensen1

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Posted 12 December 2017 - 11:24 AM

Thank you Louis, here's the information you asked for:

 

Speccy:  http://speccy.piriform.com/results/0TrrfWKYsKnv0pbxqV4BHqK

 

MiniToolBox by Farbar  Version: 17-06-2016
Ran by Susan (administrator) on 12-12-2017 at 09:57:51
Running from "C:\Users\Susan\Documents\System Maintenance Tools\MiniToolBox"
Microsoft Windows 7 Home Premium  Service Pack 1 (X64)
Model: To be filled by O.E.M. Manufacturer: Gigabyte Technology Co., Ltd.
Boot Mode: Normal
***************************************************************************

========================= Event log errors: ===============================

Application errors:
==================
Error: (12/09/2017 09:44:49 PM) (Source: Application Hang) (User: )
Description: The program firefox.exe version 47.0.1.6018 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Action Center control panel.

Process ID: 185c

Start Time: 01d3714b074397f1

Termination Time: 0

Application Path: C:\Program Files (x86)\Mozilla Firefox\firefox.exe

Report Id:

Error: (12/07/2017 07:44:45 PM) (Source: VSS) (User: )
Description: Volume Shadow Copy Service error: Unexpected error querying for the IVssWriterCallback interface.  hr = 0x80070005, Access is denied.
.
This is often caused by incorrect security settings in either the writer or requestor process.


Operation:
   Gathering Writer Data

Context:
   Writer Class Id: {e8132975-6f93-4464-a53e-1050253ae220}
   Writer Name: System Writer
   Writer Instance ID: {91319411-6cc7-49b3-9056-6e2e3e52ed72}

Error: (12/07/2017 07:28:53 PM) (Source: SideBySide) (User: )
Description: Activation context generation failed for "UccApi,processorArchitecture="AMD64",type="win32",version="15.0.0.0"1".Error in manifest or policy file "UccApi,processorArchitecture="AMD64",type="win32",version="15.0.0.0"2" on line UccApi,processorArchitecture="AMD64",type="win32",version="15.0.0.0"3.
Component identity found in manifest does not match the identity of the component requested.
Reference is UccApi,processorArchitecture="AMD64",type="win32",version="15.0.0.0".
Definition is UccApi,processorArchitecture="x86",type="win32",version="15.0.0.0".
Please use sxstrace.exe for detailed diagnosis.

Error: (12/07/2017 03:14:18 PM) (Source: Application Hang) (User: )
Description: The program uotrace.exe version 1.0.1.0 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Action Center control panel.

Process ID: fc0

Start Time: 01d36f9f145a6e97

Termination Time: 7

Application Path: C:\Users\Susan\Desktop\uotrace.exe

Report Id: 9470b72d-db93-11e7-aaf8-fcaa14e272f9

Error: (11/29/2017 12:14:57 PM) (Source: Application Hang) (User: )
Description: The program 7DaysToDie.exe version 5.3.6.19923 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Action Center control panel.

Process ID: 1680

Start Time: 01d3693dd7e39a56

Termination Time: 10

Application Path: E:\7_Days_to_Die_Launcher_and_Mods\Ravenhearst\21_Day_Horde_Edition\7DaysToDie.exe

Report Id: 30736830-d531-11e7-b4b1-fcaa14e272f9

Error: (11/25/2017 05:56:45 AM) (Source: Application Error) (User: )
Description: Faulting application name: Origin.exe, version: 10.5.6.6235, time stamp: 0x59fbca6a
Faulting module name: ucrtbase.DLL, version: 10.0.10586.1171, time stamp: 0x59ae5046
Exception code: 0x40000015
Fault offset: 0x000846fa
Faulting process id: 0x1614
Faulting application start time: 0xOrigin.exe0
Faulting application path: Origin.exe1
Faulting module path: Origin.exe2
Report Id: Origin.exe3

Error: (11/25/2017 01:22:19 AM) (Source: Application Error) (User: )
Description: Faulting application name: Procmon64.exe, version: 3.40.0.0, time stamp: 0x59b5a666
Faulting module name: Procmon64.exe, version: 3.40.0.0, time stamp: 0x59b5a666
Exception code: 0xc0000005
Fault offset: 0x0000000000012474
Faulting process id: 0x21a0
Faulting application start time: 0xProcmon64.exe0
Faulting application path: Procmon64.exe1
Faulting module path: Procmon64.exe2
Report Id: Procmon64.exe3

Error: (11/20/2017 09:41:11 PM) (Source: Application Error) (User: )
Description: Faulting application name: TS4_x64.exe, version: 1.36.104.1020, time stamp: 0x59eff650
Faulting module name: Simulation_x64.dll, version: 1.200.0.311, time stamp: 0x59eff5ca
Exception code: 0xc0000005
Fault offset: 0x00000000004568ba
Faulting process id: 0x1fcc
Faulting application start time: 0xTS4_x64.exe0
Faulting application path: TS4_x64.exe1
Faulting module path: TS4_x64.exe2
Report Id: TS4_x64.exe3

Error: (11/16/2017 05:40:01 PM) (Source: Application Hang) (User: )
Description: The program eso64.exe version 1.0.0.1 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Action Center control panel.

Process ID: 136c

Start Time: 01d35f340eafa088

Termination Time: 0

Application Path: E:\Elder Scrolls Online\The Elder Scrolls Online\game\client\eso64.exe

Report Id: 74fcc3f9-cb27-11e7-8b73-fcaa14e272f9

Error: (11/16/2017 05:34:43 PM) (Source: Application Error) (User: )
Description: Faulting application name: Steam.exe, version: 0.0.0.0, time stamp: 0x59f7dbfb
Faulting module name: unknown, version: 0.0.0.0, time stamp: 0x00000000
Exception code: 0xc0000005
Fault offset: 0x7355e4e4
Faulting process id: 0x197c
Faulting application start time: 0xSteam.exe0
Faulting application path: Steam.exe1
Faulting module path: Steam.exe2
Report Id: Steam.exe3


System errors:
=============
Error: (12/07/2017 07:52:53 PM) (Source: Service Control Manager) (User: )
Description: The NPEService service failed to start due to the following error:
%%2 = The system cannot find the file specified.


Error: (12/07/2017 07:17:06 PM) (Source: Service Control Manager) (User: )
Description: The NPEService service failed to start due to the following error:
%%2 = The system cannot find the file specified.


Error: (12/05/2017 01:36:49 PM) (Source: Service Control Manager) (User: )
Description: The NPEService service failed to start due to the following error:
%%5 = Access is denied.


Error: (12/05/2017 01:27:37 PM) (Source: Service Control Manager) (User: )
Description: The NPEService service failed to start due to the following error:
%%5 = Access is denied.


Error: (12/04/2017 04:44:52 PM) (Source: Service Control Manager) (User: )
Description: The Origin Client Service service terminated unexpectedly.  It has done this 1 time(s).

Error: (12/01/2017 10:58:49 AM) (Source: Service Control Manager) (User: )
Description: The Steam Client Service service failed to start due to the following error:
%%1053 = The service did not respond to the start or control request in a timely fashion.


Error: (12/01/2017 10:58:49 AM) (Source: Service Control Manager) (User: )
Description: A timeout was reached (30000 milliseconds) while waiting for the Steam Client Service service to connect.

Error: (12/01/2017 10:27:26 AM) (Source: Service Control Manager) (User: )
Description: The Origin Web Helper Service service failed to start due to the following error:
%%1053 = The service did not respond to the start or control request in a timely fashion.


Error: (12/01/2017 10:27:26 AM) (Source: Service Control Manager) (User: )
Description: A timeout was reached (30000 milliseconds) while waiting for the Origin Web Helper Service service to connect.

Error: (12/01/2017 10:26:55 AM) (Source: Service Control Manager) (User: )
Description: The NPEService service failed to start due to the following error:
%%5 = Access is denied.



Microsoft Office Sessions:
=========================
Error: (12/09/2017 09:44:49 PM) (Source: Application Hang)(User: )
Description: firefox.exe47.0.1.6018185c01d3714b074397f10C:\Program Files (x86)\Mozilla Firefox\firefox.exe

Error: (12/07/2017 07:44:45 PM) (Source: VSS)(User: )
Description: 0x80070005, Access is denied.


Operation:
   Gathering Writer Data

Context:
   Writer Class Id: {e8132975-6f93-4464-a53e-1050253ae220}
   Writer Name: System Writer
   Writer Instance ID: {91319411-6cc7-49b3-9056-6e2e3e52ed72}

Error: (12/07/2017 07:28:53 PM) (Source: SideBySide)(User: )
Description: UccApi,processorArchitecture="AMD64",type="win32",version="15.0.0.0"UccApi,processorArchitecture="x86",type="win32",version="15.0.0.0"C:\Program Files\Microsoft Office 15\root\office15\lync.exe.ManifestC:\Program Files\Microsoft Office 15\root\office15\UccApi.DLL1

Error: (12/07/2017 03:14:18 PM) (Source: Application Hang)(User: )
Description: uotrace.exe1.0.1.0fc001d36f9f145a6e977C:\Users\Susan\Desktop\uotrace.exe9470b72d-db93-11e7-aaf8-fcaa14e272f9

Error: (11/29/2017 12:14:57 PM) (Source: Application Hang)(User: )
Description: 7DaysToDie.exe5.3.6.19923168001d3693dd7e39a5610E:\7_Days_to_Die_Launcher_and_Mods\Ravenhearst\21_Day_Horde_Edition\7DaysToDie.exe30736830-d531-11e7-b4b1-fcaa14e272f9

Error: (11/25/2017 05:56:45 AM) (Source: Application Error)(User: )
Description: Origin.exe10.5.6.623559fbca6aucrtbase.DLL10.0.10586.117159ae504640000015000846fa161401d3645e922004e6C:\Program Files (x86)\Origin\Origin.exeC:\Windows\system32\ucrtbase.DLLb4e33fe8-d1d7-11e7-b329-fcaa14e272f9

Error: (11/25/2017 01:22:19 AM) (Source: Application Error)(User: )
Description: Procmon64.exe3.40.0.059b5a666Procmon64.exe3.40.0.059b5a666c0000005000000000001247421a001d365a80d1dcb80C:\Users\Susan\AppData\Local\Temp\Procmon64.exeC:\Users\Susan\AppData\Local\Temp\Procmon64.exe5e605381-d1b1-11e7-b329-fcaa14e272f9

Error: (11/20/2017 09:41:11 PM) (Source: Application Error)(User: )
Description: TS4_x64.exe1.36.104.102059eff650Simulation_x64.dll1.200.0.31159eff5cac000000500000000004568ba1fcc01d362795fc42714C:\Program Files (x86)\Origin Games\The Sims 4\Game\Bin\TS4_x64.exeC:\Program Files (x86)\Origin Games\The Sims 4\Game\Bin\Simulation_x64.dlld0e2e33f-ce6d-11e7-b329-fcaa14e272f9

Error: (11/16/2017 05:40:01 PM) (Source: Application Hang)(User: )
Description: eso64.exe1.0.0.1136c01d35f340eafa0880E:\Elder Scrolls Online\The Elder Scrolls Online\game\client\eso64.exe74fcc3f9-cb27-11e7-8b73-fcaa14e272f9

Error: (11/16/2017 05:34:43 PM) (Source: Application Error)(User: )
Description: Steam.exe0.0.0.059f7dbfbunknown0.0.0.000000000c00000057355e4e4197c01d35d6cce95fc84E:\Steam Game Library\Steam\Steam.exeunknownb8656487-cb26-11e7-b34b-fcaa14e272f9


=========================== Installed Programs ============================

3DVIA player 5.0.0.20 (HKLM-x32\...\{F06365EC-061E-48C3-B761-E1816658D618}) (Version: 5.0.20 - 3DVIA)
7 Days to Die (HKLM-x32\...\Steam App 251570) (Version:  - The Fun Pimps)
7 Days to Die Dedicated Server (HKLM\...\Steam App 294420) (Version:  - )
7 Days To Die Server Manager V2 (HKLM-x32\...\{1B920B49-E20D-403F-B3B5-96FCA605DA61}_is1) (Version: 1.0.6.7 - FrontRunnerTek)
7D2D Launcher (HKCU\...\0fa300cea2469b2c) (Version: 1.0.4.5 - SphereII Software)
7D2DRAT (HKLM-x32\...\{5B5C1B88-4282-4B26-A66C-B5677A0D6A0E}) (Version: 0.1.110 - NomadSoft)
Adobe Flash Player 23 ActiveX (HKLM-x32\...\Adobe Flash Player ActiveX) (Version: 23.0.0.162 - Adobe Systems Incorporated)
Adobe Flash Player 25 NPAPI (HKLM-x32\...\Adobe Flash Player NPAPI) (Version: 25.0.0.148 - Adobe Systems Incorporated)
Adobe Reader XI (11.0.23) (HKLM-x32\...\{AC76BA86-7AD7-1033-7B44-AB0000000001}) (Version: 11.0.23 - Adobe Systems Incorporated)
Adobe Shockwave Player 12.2 (HKLM-x32\...\Adobe Shockwave Player) (Version: 12.2.4.194 - Adobe Systems, Inc.)
Aimersoft Helper Compact 2.5.2 (HKLM-x32\...\{405147F7-FCC5-499B-A27E-EA6BD4A80435}_is1) (Version: 2.5.2 - Aimersoft)
Alan Wake (HKLM\...\Steam App 108710) (Version:  - Remedy Entertainment)
Alan Wake's American Nightmare (HKLM\...\Steam App 202750) (Version:  - Remedy Entertainment)
AMD Catalyst Install Manager (HKLM\...\{7E5DC2C5-115A-322B-976C-219237FAED66}) (Version: 8.0.916.0 - Advanced Micro Devices, Inc.)
Auslogics DiskDefrag (HKLM-x32\...\{DF6A13C0-77DF-41FE-BD05-6D5201EB0CE7}_is1) (Version: 5.2.0.0 - Auslogics Labs Pty Ltd)
Auslogics Registry Defrag (HKLM-x32\...\{D627784F-B3EE-44E8-96B1-9509B991EA34}_is1) (Version: 8.2.0.0 - Auslogics Labs Pty Ltd)
Battle.net (HKLM-x32\...\Battle.net) (Version:  - Blizzard Entertainment)
Belarc Advisor 8.5c (HKLM-x32\...\Belarc Advisor) (Version: 8.5.3.0 - Belarc Inc.)
Bethesda.net Launcher (HKLM-x32\...\{3448917E-E4FE-4E30-9502-9FD52EABB6F5}_is1) (Version: 1.14.1 - Bethesda Softworks)
Brother HL-2170W (HKLM-x32\...\{44733985-CEA4-4C47-8273-36F6F827D058}) (Version: 1.00 - Brother)
CDDRV_Installer (HKLM\...\{0C826C5B-B131-423A-A229-C71B3CACCD6A}) (Version: 4.60 - Logitech) Hidden
CleanMem (HKLM-x32\...\CleanMem) (Version: v2.5.0 - PcWinTech.com)
Corsair Gaming Headset Software (HKLM-x32\...\{88ADDCAA-6591-4D41-A7F1-2F38B7B049BB}) (Version: 2.0.37 - Corsair)
Cry of Fear (HKLM-x32\...\Steam App 223710) (Version:  - Team Psykskallar)
DARK SOULS™ II (HKLM-x32\...\Steam App 236430) (Version:  - FromSoftware, Inc)
DefianceRuntimes (HKLM-x32\...\{79B1FF35-9EA8-48ED-98D6-19ABE004BE89}) (Version: 1.0.2 - Trion Worlds, Inc.)
Diablo II (HKLM-x32\...\Diablo II) (Version:  - Blizzard Entertainment)
Diablo III (HKLM-x32\...\Diablo III) (Version:  - Blizzard Entertainment)
Discord (HKCU\...\Discord) (Version: 0.0.299 - Discord Inc.)
Disney Infinity 3.0: Play Without Limits (HKLM-x32\...\Steam App 361640) (Version:  - Avalanche)
Dual-Core Optimizer (HKLM-x32\...\{9FD6F1A8-5550-46AF-8509-271DF0E768B5}) (Version: 1.1.4.0169 - AMD)
Empyrion - Galactic Survival (HKLM\...\Steam App 383120) (Version:  - Eleon Game Studios)
EVE Online (HKCU\...\{6495c2e1-8877-4f81-83c4-7f8fa28448b0}) (Version: 1.0.0 - CCP)
Fallout: New Vegas (HKLM-x32\...\Steam App 22380) (Version:  - Obsidian Entertainment)
FINAL FANTASY VII (HKLM-x32\...\Steam App 39140) (Version:  - Square Enix)
FINAL FANTASY XIII (HKLM-x32\...\Steam App 292120) (Version:  - SQUARE ENIX)
GameVox 0.21.2.81 (HKLM-x32\...\{383C7B93-314C-45DC-AB87-C73A92A06938}) (Version: 0.21.2.81 - GameVox LLC) Hidden
GameVox 0.21.2.81 (HKLM-x32\...\{48c38031-d415-42c0-b2ca-104671a665e2}) (Version: 0.21.2.81 - GameVox LLC)
GIMP 2.8.22 (HKLM\...\GIMP-2_is1) (Version: 2.8.22 - The GIMP Team)
Google Chrome (HKLM-x32\...\Google Chrome) (Version: 62.0.3202.94 - Google Inc.)
Google Update Helper (HKLM-x32\...\{60EC980A-BDA2-4CB6-A427-B07A5498B4CA}) (Version: 1.3.33.7 - Google Inc.) Hidden
Google Update Helper (HKLM-x32\...\{A92DAB39-4E2C-4304-9AB6-BC44E68B55E2}) (Version: 1.3.25.11 - Google Inc.) Hidden
Infestation: The New Z (HKLM\...\Steam App 555570) (Version:  - Fredaikis AB)
InfestationWorld (HKLM-x32\...\{07651D6B-514A-4CC1-B897-7C17709BBDB6}_is1) (Version: 1.0.1 - Electronics Extreme Co., Ltd.)
IPTInstaller (HKLM-x32\...\{08208143-777D-4A06-BB54-71BF0AD1BB70}) (Version: 4.0.9 - HTC)
Java 7 Update 79 (64-bit) (HKLM\...\{26A24AE4-039D-4CA4-87B4-2F06417079FF}) (Version: 7.0.790 - Oracle)
Java 8 Update 45 (64-bit) (HKLM\...\{26A24AE4-039D-4CA4-87B4-2F86418045F0}) (Version: 8.0.450 - Oracle Corporation)
Java 8 Update 45 (HKLM-x32\...\{26A24AE4-039D-4CA4-87B4-2F83218045F0}) (Version: 8.0.450 - Oracle Corporation)
Java SE Development Kit 7 Update 79 (64-bit) (HKLM\...\{64A3A4F4-B792-11D6-A78A-00B0D0170790}) (Version: 1.7.0.790 - Oracle)
JMicron JMB36X Driver (HKLM-x32\...\{3A1B5D40-41E9-43FA-8C7B-A8667F5586EF}) (Version: 1.17.62.0 - JMicron Technology Corp.)
KhalInstallWrapper (HKLM\...\{F3F18612-7B5D-4C05-86C9-AB50F6F71727}) (Version: 2.00.0000 - Logitech) Hidden
Life is Feudal: Your Own (HKLM-x32\...\Steam App 290080) (Version:  - Bitbox Ltd.)
Logitech SetPoint (HKLM-x32\...\{F29B21BD-CAA6-445F-8EF7-A7E2B9D8B14E}) (Version: 4.80 - Logitech)
LOOT version 0.10.3 (HKLM-x32\...\{BF634210-A0D4-443F-A657-0DCE38040374}_is1) (Version: 0.10.3 - LOOT Team)
Marvell Miniport Driver (HKLM-x32\...\Marvell Miniport Driver) (Version: 11.24.10.3 - Marvell)
Medal of Honor: Pacific Assault™ (HKLM-x32\...\{56CFA833-F44F-4199-8C58-7F8B38F2BC7B}) (Version: 1.2.1.281 - Electronic Arts)
Microsoft .NET Framework 4.7 (HKLM\...\{92FB6C44-E685-45AD-9B20-CADF4CABA132} - 1033) (Version: 4.7.02053 - Microsoft Corporation)
Microsoft Office Professional Plus 2013 - en-us (HKLM\...\ProPlusRetail - en-us) (Version: 15.0.4981.1001 - Microsoft Corporation)
Microsoft Visual C++ 2005 Redistributable (HKLM-x32\...\{7299052b-02a4-4627-81f2-1818da5d550d}) (Version: 8.0.56336 - Microsoft Corporation)
Microsoft Visual C++ 2005 Redistributable (x64) (HKLM\...\{071c9b48-7c32-4621-a0ac-3f809523288f}) (Version: 8.0.56336 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.17 (HKLM\...\{8220EEFE-38CD-377E-8595-13398D740ACE}) (Version: 9.0.30729 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.4148 (HKLM\...\{4B6C7001-C7D6-3710-913E-5BC23FCE91E6}) (Version: 9.0.30729.4148 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.6161 (HKLM\...\{5FCE6D76-F5DC-37AB-B2B8-22AB8CEDB1D4}) (Version: 9.0.30729.6161 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.21022 (HKLM-x32\...\{FF66E9F6-83E7-3A3E-AF14-8DE9A809A6A4}) (Version: 9.0.21022 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17 (HKLM-x32\...\{9A25302D-30C0-39D9-BD6F-21E6EC160475}) (Version: 9.0.30729 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161 (HKLM-x32\...\{9BE518E6-ECC6-35A9-88E4-87755C07200F}) (Version: 9.0.30729.6161 - Microsoft Corporation)
Microsoft Visual C++ 2010  x64 Redistributable - 10.0.40219 (HKLM\...\{1D8E6291-B0D5-35EC-8441-6616F567A0F7}) (Version: 10.0.40219 - Microsoft Corporation)
Microsoft Visual C++ 2010  x86 Redistributable - 10.0.40219 (HKLM-x32\...\{F0C3E5D1-1ADE-321E-8167-68EF0DE699A5}) (Version: 10.0.40219 - Microsoft Corporation)
Microsoft Visual C++ 2012 Redistributable (x64) - 11.0.61030 (HKLM-x32\...\{ca67548a-5ebe-413a-b50c-4b9ceb6d66c6}) (Version: 11.0.61030.0 - Microsoft Corporation)
Microsoft Visual C++ 2012 Redistributable (x86) - 11.0.61030 (HKLM-x32\...\{33d1fd90-4274-48a1-9bc1-97e33d9c2d6f}) (Version: 11.0.61030.0 - Microsoft Corporation)
Microsoft Visual C++ 2013 Redistributable (x64) - 12.0.30501 (HKLM-x32\...\{050d4fc8-5d48-4b8f-8972-47c82c46020f}) (Version: 12.0.30501.0 - Microsoft Corporation)
Microsoft Visual C++ 2013 Redistributable (x86) - 12.0.30501 (HKLM-x32\...\{f65db027-aff3-4070-886a-0d87064aabb1}) (Version: 12.0.30501.0 - Microsoft Corporation)
Microsoft Visual C++ 2015 Redistributable (x64) - 14.0.24215 (HKLM-x32\...\{d992c12e-cab2-426f-bde3-fb8c53950b0d}) (Version: 14.0.24215.1 - Microsoft Corporation)
Microsoft Visual C++ 2015 Redistributable (x86) - 14.0.24215 (HKLM-x32\...\{e2803110-78b3-4664-a479-3611a381656a}) (Version: 14.0.24215.1 - Microsoft Corporation)
Microsoft WSE 3.0 Runtime (HKLM-x32\...\{E3E71D07-CD27-46CB-8448-16D4FB29AA13}) (Version: 3.0.5305.0 - Microsoft Corp.)
Minion (HKCU\...\{Minion}}_is1) (Version: 3.0 - Good Game Mods LLC)
Mozilla Firefox 47.0.1 (x86 en-US) (HKLM-x32\...\Mozilla Firefox 47.0.1 (x86 en-US)) (Version: 47.0.1 - Mozilla)
Mozilla Maintenance Service (HKLM-x32\...\MozillaMaintenanceService) (Version: 47.0.1 - Mozilla)
Mumble 1.2.19 (HKLM-x32\...\{F62A874F-2354-49B1-87BE-CAAD7C8FA084}) (Version: 1.2.19 - Thorvald Natvig)
NEC Electronics USB 3.0 Host Controller Driver (HKLM-x32\...\{D7BF9739-8A68-4335-BBEE-37752AD9E86B}) (Version: 1.0.19.0 - NEC Electronics Corporation) Hidden
NEC Electronics USB 3.0 Host Controller Driver (HKLM-x32\...\InstallShield_{D7BF9739-8A68-4335-BBEE-37752AD9E86B}) (Version: 1.0.19.0 - NEC Electronics Corporation)
Norton Security (HKLM-x32\...\NS) (Version: 22.11.2.7 - Symantec Corporation)
Notepad++ (64-bit x64) (HKLM\...\Notepad++) (Version: 7.2.2 - Notepad++ Team)
novaPDF 8 (HKLM\...\{A8626AD4-3A5A-4AC9-B630-2D4BDBBB1740}) (Version: 8.3.934 - Softland) Hidden
novaPDF 8 (HKLM-x32\...\{89a07955-98d1-4352-9aba-87a5205dd59f}) (Version: 8.3.934 - Softland)
novaPDF 8 add-in for Microsoft Office (x64) (HKLM\...\{0A1F1D6B-9780-4316-9902-437E9449FC7C}) (Version: 8.3.934 - Softland)
novaPDF 8 add-in for Microsoft Office (x86) (HKLM-x32\...\{6E283717-7B3F-4E26-9D0A-917933ACF199}) (Version: 8.3.934 - Softland)
novaPDF 8 Printer Driver (HKLM\...\{1CC99933-93FC-40BA-A3DD-286FB87CBF2F}) (Version: 8.3.934 - Softland)
novaPDF 8 SDK COM (x64) (HKLM\...\{A8A71610-DE04-4C9E-AE89-60BCA8E20453}) (Version: 8.3.934 - Softland)
novaPDF 8 SDK COM (x86) (HKLM-x32\...\{0FD5EC80-F729-442E-8745-F60315842D9B}) (Version: 8.3.934 - Softland)
Office 15 Click-to-Run Extensibility Component (HKLM-x32\...\{90150000-008C-0000-0000-0000000FF1CE}) (Version: 15.0.4981.1001 - Microsoft Corporation) Hidden
Office 15 Click-to-Run Licensing Component (HKLM\...\{90150000-008F-0000-1000-0000000FF1CE}) (Version: 15.0.4981.1001 - Microsoft Corporation) Hidden
Office 15 Click-to-Run Localization Component (HKLM-x32\...\{90150000-008C-0409-0000-0000000FF1CE}) (Version: 15.0.4981.1001 - Microsoft Corporation) Hidden
Origin (HKLM-x32\...\Origin) (Version: 10.5.8.11002 - Electronic Arts, Inc.)
Platform (HKLM-x32\...\{20D4A895-748C-4D88-871C-FDB1695B0169}) (Version: 1.34 - VIA Technologies, Inc.) Hidden
PlaysTV (HKLM-x32\...\PlaysTV) (Version: 1.9.2-r111395-release - Plays.tv, LLC)
Prism Video File Converter (HKLM-x32\...\Prism) (Version:  - NCH Software)
Quake Champions (HKLM-x32\...\Quake Champions) (Version:  - Bethesda Softworks)
Quake III Arena (HKLM-x32\...\Quake III Arena) (Version:  - )
Raptr (HKLM-x32\...\Raptr) (Version: 5.2.10-r123135-release - Raptr, Inc)
Revo Uninstaller Pro 3.2.0 (HKLM\...\{67579783-0FB7-4F7B-B881-E5BE47C9DBE0}_is1) (Version: 3.2.0 - VS Revo Group, Ltd.)
Savage Lands (HKLM\...\Steam App 307880) (Version:  - Signal Studios)
Sims 4 Studio (HKLM-x32\...\{870AA913-0774-4ED0-B144-BC2C0CBE4BA0}_is1) (Version: 3.1.0.4 - Sims 4 Studio)
Skype™ 7.40 (HKLM-x32\...\{3B7E914A-93D5-4A29-92BB-AF8C3F66C431}) (Version: 7.40.103 - Skype Technologies S.A.)
STAR WARS™ Battlefront™ (HKLM-x32\...\{E402D891-4E45-4ce9-B41F-DD35864EF170}) (Version: 1.0.7.64833 - Electronic Arts)
STAR WARS™ Battlefront™ Beta (HKLM-x32\...\{8A863B64-C9BE-4203-9ED7-92981CF690D3}) (Version: 1.0.4.9084 - Electronic Arts)
State of Decay: Year-One (HKLM-x32\...\Steam App 329430) (Version:  - Undead Labs)
Steam (HKLM-x32\...\Steam) (Version: 2.10.91.91 - Valve Corporation)
SteamWorld Dig (HKLM-x32\...\{F81E6BA3-5772-4435-B635-D71E90130052}) (Version: 1.10.0.0 - Image & Form)
SteelSeries Engine 3.3.6.1 (HKLM\...\SteelSeries Engine 3) (Version: 3.3.6.1 - SteelSeries ApS)
swMSM (HKLM-x32\...\{612C34C7-5E90-47D8-9B5C-0F717DD82726}) (Version: 12.0.0.1 - Adobe Systems, Inc) Hidden
Syberia II (HKLM-x32\...\{BF1534B0-BE09-457E-A4CF-0EFC803125F2}) (Version: 1.0.0.16 - Microids)
TeamSpeak 3 Client (HKLM\...\TeamSpeak 3 Client) (Version: 3.0.16 - TeamSpeak Systems GmbH)
TeamViewer 12 (HKLM-x32\...\TeamViewer) (Version: 12.0.88438 - TeamViewer)
The Elder Scrolls V: Skyrim (HKLM-x32\...\Steam App 72850) (Version:  - Bethesda Game Studios)
The Elder Scrolls V: Skyrim Special Edition (HKLM\...\Steam App 489830) (Version:  - Bethesda Game Studios)
The Sims™ 3 (HKLM-x32\...\{C05D8CDB-417D-4335-A38C-A0659EDFD6B8}) (Version: 1.69.43.024017 - Electronic Arts Inc.)
The Sims™ 3 70s, 80s, & 90s Stuff (HKLM-x32\...\{E1868CAE-E3B9-4099-8C18-AA8944D336FD}) (Version: 17.0.77 - Electronic Arts)
The Sims™ 3 Ambitions (HKLM-x32\...\{910F4A29-1134-49E0-AD8B-56E4A3152BD1}) (Version: 4.0.87 - Electronic Arts)
The Sims™ 3 Diesel Stuff (HKLM-x32\...\{1C9B6173-6DC9-4EEE-9EFC-6BA115CFBE43}) (Version: 14.0.48 - Electronic Arts)
The Sims™ 3 Fast Lane Stuff (HKLM-x32\...\{ED436EA8-4145-4703-AE5D-4D09DD24AF5A}) (Version: 5.0.44 - Electronic Arts)
The Sims™ 3 Generations (HKLM-x32\...\{E6B88BD6-E4B2-4701-A648-B6DAC6E491CC}) (Version: 8.0.152 - Electronic Arts)
The Sims™ 3 High-End Loft Stuff (HKLM-x32\...\{71828142-5A24-4BD0-97E7-976DA08CE6CF}) (Version: 3.0.38 - Electronic Arts)
The Sims™ 3 Into the Future (HKLM-x32\...\{A0BBD6C7-B546-4048-B33A-F21F5C9F5B09}) (Version: 21.0.150 - Electronic Arts)
The Sims™ 3 Island Paradise (HKLM-x32\...\{DB21639E-FE55-432C-BCA2-0C5249E3F79E}) (Version: 19.0.101 - Electronic Arts)
The Sims™ 3 Late Night (HKLM-x32\...\{45057FCE-5784-48BE-8176-D9D00AF56C3C}) (Version: 6.0.81 - Electronic Arts)
The Sims™ 3 Master Suite Stuff (HKLM-x32\...\{08A25478-C5DD-4EA7-B168-3D687CA987FF}) (Version: 11.0.84 - Electronic Arts)
The Sims™ 3 Movie Stuff (HKLM-x32\...\{D0087539-3C57-44E0-BEE7-D779D546CBE1}) (Version: 20.0.53 - Electronic Arts)
The Sims™ 3 Outdoor Living Stuff (HKLM-x32\...\{117B6BF6-82C3-420C-B284-9247C8568E53}) (Version: 7.0.55 - Electronic Arts)
The Sims™ 3 Pets (HKLM-x32\...\{C12631C6-804D-4B32-B0DD-8A496462F106}) (Version: 10.0.96 - Electronic Arts)
The Sims™ 3 Seasons (HKLM-x32\...\{3DE92282-CB49-434F-81BF-94E5B380E889}) (Version: 16.0.136 - Electronic Arts)
The Sims™ 3 Showtime (HKLM-x32\...\{3BBFD444-5FAB-49F6-98B1-A1954E831399}) (Version: 12.0.273 - Electronic Arts)
The Sims™ 3 Supernatural (HKLM-x32\...\{B37DAFA5-717D-41F8-BDFB-3A4B68C0B3A1}) (Version: 15.0.135 - Electronic Arts)
The Sims™ 3 Town Life Stuff (HKLM-x32\...\{7B11296A-F894-449C-8DF6-6AAAA7D4D118}) (Version: 9.0.73 - Electronic Arts)
The Sims™ 3 University Life (HKLM-x32\...\{F26DE8EF-F2CF-40DC-8CDA-CC0D82D11B36}) (Version: 18.0.126 - Electronic Arts)
The Sims™ 3 World Adventures (HKLM-x32\...\{BA26FFA5-6D47-47DB-BE56-34C357B5F8CC}) (Version: 2.0.86 - Electronic Arts)
The Sims™ 4 (HKLM-x32\...\{48EBEBBF-B9F8-4520-A3CF-89A730721917}) (Version: 1.36.104.1020 - Electronic Arts Inc.)
The Witcher 2: Assassins of Kings Enhanced Edition (HKLM-x32\...\Steam App 20920) (Version:  - CD PROJEKT RED)
The Witcher 3: Wild Hunt (HKLM\...\Steam App 292030) (Version:  - CD PROJEKT RED)
The Witcher: Enhanced Edition (HKLM-x32\...\Steam App 20900) (Version:  - CD PROJEKT RED)
Thief (HKLM-x32\...\Steam App 239160) (Version:  - Eidos-Montréal)
Thief 2 (HKLM-x32\...\Steam App 211740) (Version:  - Looking Glass Studios)
Thief Gold (HKLM-x32\...\Steam App 211600) (Version:  - Looking Glass Studios)
Thief: Deadly Shadows (HKLM-x32\...\Steam App 6980) (Version:  - Ion Storm)
Trillian (HKLM-x32\...\Trillian) (Version:  - Cerulean Studios, LLC)
UFO Online: Invasion (HKLM\...\Steam App 442810) (Version:  - Bad Pixel)
Unified Remote (HKLM-x32\...\{415B4714-4F8C-49C6-B310-881EAF892CFB}_is1) (Version: 3.3.5 - Unified Intents AB)
Unity Web Player (HKCU\...\UnityWebPlayer) (Version: 4.6.1f1 - Unity Technologies ApS)
VIA Platform Device Manager (HKLM-x32\...\InstallShield_{20D4A895-748C-4D88-871C-FDB1695B0169}) (Version: 1.34 - VIA Technologies, Inc.)
VLC media player (HKLM-x32\...\VLC media player) (Version: 2.2.1 - VideoLAN)
WavePad Sound Editor (HKLM-x32\...\WavePad) (Version: 6.17 - NCH Software)
WinRAR 5.21 beta 2 (64-bit) (HKLM\...\WinRAR archiver) (Version: 5.21.2 - win.rar GmbH)
Wrye Bash (HKLM-x32\...\Wrye Bash) (Version: 307.2016.1230.2300 - Wrye & Wrye Bash Development Team)

========================= Memory info: ===================================

Percentage of memory in use: 16%
Total physical RAM: 16368.31 MB
Available physical RAM: 13658.13 MB
Total Virtual: 67566.49 MB
Available Virtual: 63223.87 MB

========================= Partitions: =====================================

1 Drive c: (Papa Bear) (Fixed) (Total:1862.92 GB) (Free:1549.85 GB) NTFS
3 Drive e: (Storage 2TB) (Fixed) (Total:1863.01 GB) (Free:750.47 GB) NTFS
4 Drive f: (Expansion Drive) (Fixed) (Total:465.76 GB) (Free:118.6 GB) NTFS

========================= Users: ========================================

User accounts for \\PAPABEAR

Administrator            Guest                    Susan                    


**** End of log ****



#4 ranchhand_

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Posted 12 December 2017 - 11:36 AM

I have found many times the when this suddenly starts, Adware/Spyware is loading and running in the background. Two utilities that I use constantly are ADWcleaner and JRT. Allow them to kill anything they find.

Farbar is also a great tool to use; it is like Hijack This on steroids. Scan the log created for unusual loaders that you don't recognize, and Google those you deem suspicious. You may be surprised at what you discover is loading on your system.

And...another great tool is Autoruns. It is the ultimate tool in analyzing what is loading on your system.


Help Requests: If there is no reply after 3 days I remove the thread from my answer list. For further help PM me.


#5 sjensen1

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Posted 12 December 2017 - 11:57 AM

Thank you ranchhand, I ran ADWcleaner, I was indeed surprised, but not because it found something. For some reason I just cannot fathom how I do not have any malware, I mean, I've gone several years without doing anything more than using Firefox in privacy mode and having it delete cache, cookies, and history upon exit. I download custom content and mods all the time for my games, and so there is a corner of my brain that says I must have The Big Evil Hidden Virus Of The Century because I've not had antivirus software for so long.

 

***** [ Services ] *****

No malicious services found.

 

***** [ DLL ] *****

No malicious DLLs found.

***** [ WMI ] *****

No malicious WMI found.

***** [ Shortcuts ] *****

No malicious shortcuts found.

***** [ Tasks ] *****

No malicious tasks found.



#6 KennyL999

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Posted 12 December 2017 - 03:52 PM

I haven't seen Microsoft Security Essentials being done. Seems to get the ones from gaming ROM sites. I have an old Acer I use for just that now these days. The Toshiba was a pain because it has about 18-19 million files on it (no joke!) and a full scan would take a couple days. Sounds like each file needs to be scanned and a full scan with MSE will do that.

 

Another option is to reinstall Windows. Not sure if this is a homebrew machine or from one of the manufacturers, did see something about Gigabyte (assuming that is for the motherboard and not the whole system). Their should be a hidden partition on the drive with the primary boot partition. This can be used to reinstall the system to how it was when it left the factory. You need to press a particular key when the system is first booting, and it will take you into a recovery/restore screen. You will lose all programs and files you have so you'd need to back those up to an external medium. You also need to be sure you can reinstall all of the programs you will want.

 

I try to avoid sites that give your browser extensions and when a browser window opens with them, I immediately close them and try to avoid those sites going forward. If you can take an image of the drive after intalling windows and getting it fully updated, it is quicker to use that for a restore in the future. Then each program I install gets copied to a folder called Software on the root and put in my regular backup. Then I have a drive to clone back to an original Windows install and another with the other files for programs and other files I have.  



#7 sjensen1

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Posted 14 December 2017 - 09:24 AM

Hello again, I'm just checking in to see if there's any opinion on the reports I provided for my issue. Thanks again!



#8 sjensen1

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Posted 14 December 2017 - 12:56 PM

Oh, I see that my topic was moved to "Am I Infected" and I am requesting it be moved back to Windows 7  issues because this is not virus related, my computer is not infected with anything, in fact, Louis asked for some information about my system specs, I provided it, and it was another forum member asking about using adware cleaners. This is not the issue, my computer is 100% clean, please move this topic back to Windows 7 issues.



#9 hamluis

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Posted 14 December 2017 - 03:29 PM

OP reposted in Win 7 forum, this topic is now closed.

 

Louis






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