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spinning wheel on windows 10 startup


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#1 dzjoseph

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Posted 12 December 2017 - 07:46 AM

Hi getting the spinning wheel on windows 10 startup. Have tried shutting off computer a  times but does not help. your assistance and suggestions would be greatly appreciated. Thanks in advance.



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#2 dc3

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Posted 12 December 2017 - 12:27 PM

You need to provide us with more information.

 

Are you receiving an error message, if yes post the exact message in your topic.

 

What happens if you leave the computer in this startup condition?

 

What is the make and model of this computer.

 

What version of Windows 10 are you running currently?  To determine this do the following.

 

Press the Windows key OS4o0pO.png and the R key at the same time to open the Run box. Copy and paste or type in winver, then click/tap on OK.  This will show the version of Windows 10 you have running.


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#3 dzjoseph

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Posted 12 December 2017 - 09:59 PM

No error message received. Computer is HP notebook model 15 BAO79DX.

 

windows version 10.0.14393

 

spinning disk only but can get to safe mode if necessary

 

thanks for your help



#4 dzjoseph

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Posted 12 December 2017 - 10:41 PM

hi new informatioin  windows 10 version 1607(osbuild 14393.1914)

 

can get into safe mode and am backing stuff up.  Any help is greatly appreciated.

 

Still get spinning when trying to boot



#5 dc3

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Posted 13 December 2017 - 08:44 AM

If you can boot into Safe Mode boot into Safe Mode with Command Prompt.

 

When the Elevated Command Prompt opens copy and paste the three commands below one at a time, press Enter after each command.

Bootrec /fixmbr

Bootrec /fixboot

Bootrec /rebuildbcd


You should see the following.

Scanning all disks for Windows installations.

This may take a while, please do not stop the scan.

If this was successful you will receive the following message.

Successfully scanned Windows installations.
Total identified Windows installations: 0
The operation completed successfully.


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#6 dzjoseph

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Posted 13 December 2017 - 09:48 PM

Hi after going into safe mode with command prompt I get c:\windows\system32>

 

If I type in any of the the 3 Bootrec commands I get an error message - not recognized as an internal or external command,operable program or batch file.

 

Do I need a different prompt to start?

 

Thank you for your help in advance. It is appreciated.



#7 dc3

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Posted 14 December 2017 - 09:53 AM

My apologies, I gave you the wrong instructions for opening Safe Mode in Windows 10.

 

How are you entering Safe Mode?

 

Try this...

Press the Windows key OS4o0pO.png  and the R key to open the Run box.

Type cmd in the Run box and click/tap OK.  This will open Command Prompt.

Enter the three commands one at a time, then press Enter after each command.


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#8 dzjoseph

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Posted 14 December 2017 - 09:33 PM

Ok got to command prompt;all operations completed successfully.

 

Should I now shut off computer and restart; what is the next step??

 

Thanks in advance



#9 dzjoseph

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Posted 15 December 2017 - 11:04 PM

HI. What should I do after running the Bootrec commands successfully?



#10 dc3

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Posted 16 December 2017 - 09:45 AM

Restart the computer and let us know if this resolved this problem.


Family and loved ones will always be a priority in my daily life.  You never know when one will leave you.

 

 

 

 





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