spinning wheel on windows 10 startup

Hi getting the spinning wheel on windows 10 startup. Have tried shutting off computer a  times but does not help. your assistance and suggestions would be greatly appreciated. Thanks in advance.

You need to provide us with more information.

Are you receiving an error message, if yes post the exact message in your topic.

What happens if you leave the computer in this startup condition?

What is the make and model of this computer.

What version of Windows 10 are you running currently?  To determine this do the following.

Press the Windows key and the R key at the same time to open the Run box. Copy and paste or type in winver, then click/tap on OK.  This will show the version of Windows 10 you have running.

No error message received. Computer is HP notebook model 15 BAO79DX.

windows version 10.0.14393

spinning disk only but can get to safe mode if necessary

thanks for your help

hi new informatioin  windows 10 version 1607(osbuild 14393.1914)

can get into safe mode and am backing stuff up.  Any help is greatly appreciated.

Still get spinning when trying to boot

If you can boot into Safe Mode boot into Safe Mode with Command Prompt.

When the Elevated Command Prompt opens copy and paste the three commands below one at a time, press Enter after each command.

Bootrec /fixmbr

Bootrec /fixboot

Bootrec /rebuildbcd

You should see the following.

Scanning all disks for Windows installations.

This may take a while, please do not stop the scan.

If this was successful you will receive the following message.

Successfully scanned Windows installations.
Total identified Windows installations: 0
The operation completed successfully.

Hi after going into safe mode with command prompt I get c:\windows\system32>

If I type in any of the the 3 Bootrec commands I get an error message - not recognized as an internal or external command,operable program or batch file.

Do I need a different prompt to start?

Thank you for your help in advance. It is appreciated.

My apologies, I gave you the wrong instructions for opening Safe Mode in Windows 10.

How are you entering Safe Mode?

Try this...

Press the Windows key   and the R key to open the Run box.

Type cmd in the Run box and click/tap OK.  This will open Command Prompt.

Enter the three commands one at a time, then press Enter after each command.

Ok got to command prompt;all operations completed successfully.

Should I now shut off computer and restart; what is the next step??

Thanks in advance

HI. What should I do after running the Bootrec commands successfully?

Restart the computer and let us know if this resolved this problem.