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BSOD After Sleep / Hibernate


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#1 WBTecher

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Posted 11 December 2017 - 09:16 PM

I purchased a new laptop and I've been getting BSOD specifically after sleep / hibernate.

 

 

System Manufacturer: Clevo

Model: PA71HS-G

OS: Windows 10 (Full Retail Version)

Computer Age: Brand New

OS Installation: Recent

Laptop Computer

Intel Core i7-7700HQ

Nvidia Geforce GTX 1070

 

 

I've attached SysnativeFileCollectionApp for the most recent BSOD

I've also included other BSOD minidumps in the December 5th and December 11th zip files.

And finallly, I've added a memtest86 log that took place on December 6th.

 

Attached Files



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#2 bwv848

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Posted 11 December 2017 - 09:54 PM

Hello,

 

Looks like a STOP 0x0000012B: FAULTY_HARDWARE_CORRUPTED_PAGE bugcheck, indicating possibly bad RAM. Running into symbol issues (pretty typical with Windows 10), but please run MemTest86 for EIGHT passes. DO NOT open up your computer to reseat the RAM sticks as it will void your warranty.

 

FYI, multiple BSODs on new OEM systems shouldn't be tolerated and are usually hardware-related, hence I recommend users to return them at once (after some basic troubleshooting of course).


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#3 WBTecher

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Posted 13 December 2017 - 10:23 AM

Same thing happened after I powered off the laptop for a long time. As soon as Windows boots, a BSOD occurs, and it restarts back to normal.

Attached Files



#4 bwv848

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Posted 13 December 2017 - 11:08 AM

Just to ensure — you didn't see any indicated errors on screen? The dump from today is 0x1A, again running into symbol errors, but I have an odd suspicion of graphics.
 
I just realized that there were other dumps in your first post. They are all differing bugchecks, usually indicative of unknown hardware failure, more so with such a new system. I suggest you return the system, but if you do not wish to, please run the following hardware tests:

You may also wish to update your BIOS to rule out some low-level compatibility issues, but I still highly suggest you return the system when you still can.


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