Hello and Welcome!
Apologies for the delay in getting to you. Your topic was showing as having a response which usually means it's been dealt with.
To start off, let's have a look and see what's going on using a simple tool first.
I should let you know that I'm just a normal member like you, not a Trained Malware Removal Expert. I have been working with computers since about 1976.
I'd like you to follow the instructions below please and post back the contents of any log in your Reply.......
Download a copy of a program called RKill (Courtesy of Grinler at Bleeping Computer) which is available at the links below:
(This program attempts to stop any running malware processes so other tools may function efficiently, plus a few other things.)
Save it to your Desktop so you can easily locate it.
(If one won't run, download the other. Malware sometimes recognises RKill.exe and tries to interfere with it.)
RKill.exe <<== Try this first.
RKill as iExplore.exe <<== Try this one if option one doesn't work.
- Right Click RKill and Select "Run As Administrator."
- Soon after a Black Box will appear while RKill Runs. (This is normal. RKill may appear to hang. It's just working.)
- When the RKill has finished it will Open a Report in Notepad.
- RKill will also save a copy of its log to your Desktop called "RKill.log"
- After RKill has run successfully Don't Restart your computer until the other tool(s) have run.
- Please Copy and Paste the contents of the Report into your Next Reply.
- If the RKill will not run in Normal Windows Mode, Restart in Safe Mode and Repeat the above Steps.
Please Ignore any warnings from about RKill containing Viruses or Trojans etc. If necessary, shut down or temporarily disable your Antivirus while RKill runs. Don't forget to Re-enable your Anti-Virus once RKill completes, unless I ask otherwise.
If RKill still won't run, please Post back here and advise me.(After trying both versions and Safe Mode.) Please note any Error messages or other useful information and Include it in your Reply.
Download and run the ESET Free Online Virus Scanner from: HERE
(Please note that the Instructions may vary from time to time with version changes etc.)
- Turn off your antivirus program. See here how to do this.
- Now click on Advanced Settings and make sure that the option Clean threats automatically is NOT checked, and select the following:
- Enable detection of potentially unsafe applications
- Enable detection of suspicious applications
- Scan archives
- Enable Anti-Stealth Technology
- Click on the Change button and select only Operating Memory, Autostart Locations and drive(s) C:\D:\ etc., to be scanned
- Click Start to begin the Scan.
- The ESET Online Scanner will start downloading signatures and scan. Please be patient, as this scan can take quite a while.
- When the scan completes, a list of found threats will open automatically (if any malicious files are found).
- Push the SAVE to TEXT FILE button and save the file to your desktop using a unique name, such as ESETScan+Date.txt. Include the contents of this report in your next reply.
- Push the CLEAN button.
- Click Back, then Finish to exit ESET Online Scanner.
Let me know if you encounter any problems.
I'm in Australia, so the chances are there will be time zone differences.
I'll get back to you as quickly as I can.
If you don't hear back from me after 24 hours, please Personal Message me.
If you don't hear back after 48 hours, please Personal Message another Helper or Moderator.
Please remember we are Volunteers, so, please try to be a little patient.
We have other tasks and jobs that sometimes delay us here.
Edited by Unworn_Kilt, 13 December 2017 - 01:41 AM.