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KB3000850


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#1 kritikia

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Posted 11 December 2017 - 04:21 PM

Hello

 

I had some problems lately with my laptop.

I did a sfc/scannow and it got me the following :

 

"Cannot repair member file [l:36{18}]"Amd64\CNBJ2530.DPB" of prncacla.inf, Version = 6.3.9600.17415, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type = [l:24{12}]"driverUpdate", TypeName neutral, PublicKey neutral in the store, hash mismatch

This component was referenced by [l:166{83}]"Package_2709_for_KB3000850~31bf3856ad364e35~amd64~~6.3.1.8.3000850-6825_neutral_GDR"

 

I attached the whole file so you can see it.

 

I cannnot find this update in the windows update history and also the last updates I had was since October 2017. 

I have Windows 8.1,   64bit 

 

If anyone can help! 

 

Thank you



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#2 softwaremaniac

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Posted 11 December 2017 - 04:27 PM

Hello and welcome!

 

 

Download SFCFix.exe and save this to your Desktop.

Save any open documents and close all open windows.

Double click on SFCFix.exe to open it.

Follow all on screen instructions and upon completion, a file should be created on your Desktop: SFCFix.txt.



SFC Scan
 

  • Click on the Start button and in the search box, type Command Prompt
  • When you see Command Prompt on the list, right-click on it and select Run as administrator
  • When command prompt opens, copy and paste the following commands into it, press enter after each

    sfc /scannow

    Wait for this to finish before you continue

    copy %windir%\logs\cbs\cbs.log %userprofile%\Desktop\cbs.txt
     
  • This will create a file, cbs.txt on your Desktop. Please attach this to your next post.

 



#3 kritikia

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Posted 12 December 2017 - 04:33 AM

Hello again and thank you for your reply.

 

In the attached files you will see the results.

 

I hope that I did what you've asked.

 

Thanks again

Attached Files



#4 softwaremaniac

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Posted 12 December 2017 - 05:57 AM

Does SFC report errors now?



#5 kritikia

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Posted 12 December 2017 - 07:42 AM

I did the scan and it concludes that there are no integrity violations. 

 

I also changed the update downloading from automatic to notify me first. But how do I know which updates are ok to  download? 

 

Also if its possible can you tell me anything about the blue screen that pops up (about 5-6 times the last 10 months) with the notification "system thread"

Does it has to do with the windows updates or it is something entirely different?

 

Thank you again for your help. 



#6 softwaremaniac

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Posted 12 December 2017 - 07:59 AM

Download all the important/critical updates to keep your system secure. 

 

BSODs can be very difficult to diagnose: have you run Memtest86 to test your RAM? 



#7 kritikia

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Posted 12 December 2017 - 08:13 AM

No I haven;t. You see I don;t have a lot of knowledge about computers, I just search and ask questions about all these

but never act on something I don;t know. 

So you think I can do this on my own or I need some expert to run this for me? And if not can I download the Memtest86 and run it?



#8 softwaremaniac

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Posted 12 December 2017 - 08:18 AM

Let's see what Memtest says :)

Try following these instructions and let me know if you have any trouble: http://www.carrona.org/memdiag.html






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