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Windows 7 Pro 64-bit - USER PASSWORD Reset - with Admin Access


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#1 gans9999

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Posted 11 December 2017 - 10:06 AM

Hi all,

I hope someone might have an idea on how to proceed here. Im working in a company where the IT department is run by the 3 Stooges and hence the overall "service" is more like a free theater show when interested in wasting time.

Having said that, I have my work laptop at home with full Admin Access and my own user profile. The laptop is a HP 640 G2 which was set up via fingerscan for me to log on (into the user profile). Since this laptop (which i also dislike alot for various reasons) stopped accepting the fingerscan (and subsequently fingerscan turned out to be fully broken hardware wise) Im not able to log into my User Profile. The password that has been set up for it was done once as out of requirement when we got them but never used and hence forgotten.

The IT department has no clue or idea how to fix this remotely but I have the full access of the computer with admin rights, im able to go manually into my user profile folder and so on, so my question is, how can I reset the password? 

In theory, I should be able by going into Control Panel and User Accounts but my user profile is not on the same domain as the admin access and the userprofile is not listed within the user accounts.

Admin is based on the computer domain name (like lpw1234-/admin) and my user profile is on the "office" domain, which by default required just my username with no previous domain name (like office/user).

Could someone tell me how I can reset the user password for that profile?

Thanks alot,
Alfonso



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#2 hamluis

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Posted 11 December 2017 - 10:39 AM

Sounds to me like the entire situation is the responsibilty of the entity IT dept.  It possesses the means, at the very least, of just providing you with a system...or changing profile passwords for you.  Since this is the property of a business entity...with an IT department...it's up to them to resolve it.

 

My two cents...

 

Louis






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