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Random Restart and Crashes


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#1 Lily2

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Posted 10 December 2017 - 02:54 PM

So for the last month or two I have been having random restarts or crashes. When it restarts it just restarts randomly. When it crashes everything hangs up and freezes for a few seconds, then the computer restarts. I finally figured out how to get the dumpfile working, so I got those for the last two crashes. The first one is from when I playing a game and everything froze up and the screen turned white then restarted. The second I was just browsing the internet and it randomly restarted. They seem like they are likely caused by the same thing, even though the crashes happened differently. I tried checking all my drivers and stuff first thing, and all should be up to date.

 

I thought since it mentioned AuthenticAMD it might be an overheating problem with the GPU but I checked the temperature and it always seems fine. I also notice it says windows 8 kernel version and WIN8_DRIVER_FAULT, but this is a fairly new computer that has never ran windows 8, it uses window 10, so I don't know what that is about. Other than those things, I really don't know anything about dumpfiles, so I am lost. Any help would be really appreciated!

 

The first one is from the crash during a game, second is random restart while just surfing the web.

 

First one:

 

Crash Dump Analysis provided by OSR Open Systems Resources, Inc. (http://www.osr.com)
Online Crash Dump Analysis Service
See http://www.osronline.com for more information
Windows 8 Kernel Version 16299 MP (6 procs) Free x64
Product: WinNt, suite: TerminalServer SingleUserTS Personal
Machine Name:
Kernel base = 0xfffff801`24a89000 PsLoadedModuleList = 0xfffff801`24deb010
Debug session time: Sun Dec 10 03:43:18.664 2017 (UTC - 5:00)
System Uptime: 0 days 0:00:09.369
*******************************************************************************
* *
* Bugcheck Analysis *
* *
*******************************************************************************

WHEA_UNCORRECTABLE_ERROR (124)
A fatal hardware error has occurred. Parameter 1 identifies the type of error
source that reported the error. Parameter 2 holds the address of the
WHEA_ERROR_RECORD structure that describes the error conditon.
Arguments:
Arg1: 0000000000000000, Machine Check Exception
Arg2: ffffd20710f408f8, Address of the WHEA_ERROR_RECORD structure.
Arg3: 0000000000000000, High order 32-bits of the MCi_STATUS value.
Arg4: 0000000000000000, Low order 32-bits of the MCi_STATUS value.

Debugging Details:
------------------

TRIAGER: Could not open triage file : e:\dump_analysis\program\triage\modclass.ini, error 2

BUGCHECK_STR: 0x124_AuthenticAMD

DEFAULT_BUCKET_ID: WIN8_DRIVER_FAULT

PROCESS_NAME: System

CURRENT_IRQL: 0

STACK_TEXT:
ffffe384`e30fb5b0 fffff801`24eba635 : ffffd207`1191b040 ffffd207`10f408d0 ffffd207`0ec47a40 00000000`00000202 : nt!WheapCreateLiveTriageDump+0x7b
ffffe384`e30fbae0 fffff801`24d0a358 : ffffd207`10f408d0 00000000`00001000 fffff808`00000000 ffffd207`119b6440 : nt!WheapCreateTriageDumpFromPreviousSession+0x2d
ffffe384`e30fbb10 fffff801`24d0ae7b : fffff801`24ddbd80 fffff801`24ddbd80 ffffd207`0ec47a40 fffff808`6c4671e0 : nt!WheapProcessWorkQueueItem+0x48
ffffe384`e30fbb50 fffff801`24ac5e05 : ffffd207`0ec47a40 ffffd207`1191b040 fffff808`00000000 ffffd207`00001000 : nt!WheapWorkQueueWorkerRoutine+0x2b
ffffe384`e30fbb80 fffff801`24ab1f87 : ffff8380`1a3a6c40 00000000`00000080 ffffd207`0ec4b480 ffffd207`1191b040 : nt!ExpWorkerThread+0xf5
ffffe384`e30fbc10 fffff801`24bf2676 : ffff8380`1a39a180 ffffd207`1191b040 fffff801`24ab1f40 00000000`00000000 : nt!PspSystemThreadStartup+0x47
ffffe384`e30fbc60 00000000`00000000 : ffffe384`e30fc000 ffffe384`e30f6000 00000000`00000000 00000000`00000000 : nt!KiStartSystemThread+0x16


STACK_COMMAND: kb

FOLLOWUP_NAME: MachineOwner

MODULE_NAME: AuthenticAMD

IMAGE_NAME: AuthenticAMD

DEBUG_FLR_IMAGE_TIMESTAMP: 0

FAILURE_BUCKET_ID: X64_0x124_AuthenticAMD_PROCESSOR_BUS_PRV

BUCKET_ID: X64_0x124_AuthenticAMD_PROCESSOR_BUS_PRV

Followup: MachineOwner

 

 

 

Second one:

 

Crash Dump Analysis provided by OSR Open Systems Resources, Inc. (http://www.osr.com)
Online Crash Dump Analysis Service
See http://www.osronline.com for more information
Windows 8 Kernel Version 16299 MP (6 procs) Free x64
Product: WinNt, suite: TerminalServer SingleUserTS Personal
Machine Name:
Kernel base = 0xfffff800`71886000 PsLoadedModuleList = 0xfffff800`71be8010
Debug session time: Sun Dec 10 14:13:46.103 2017 (UTC - 5:00)
System Uptime: 0 days 0:00:07.806
*******************************************************************************
* *
* Bugcheck Analysis *
* *
*******************************************************************************

WHEA_UNCORRECTABLE_ERROR (124)
A fatal hardware error has occurred. Parameter 1 identifies the type of error
source that reported the error. Parameter 2 holds the address of the
WHEA_ERROR_RECORD structure that describes the error conditon.
Arguments:
Arg1: 0000000000000000, Machine Check Exception
Arg2: ffff8401b62dc8f8, Address of the WHEA_ERROR_RECORD structure.
Arg3: 0000000000000000, High order 32-bits of the MCi_STATUS value.
Arg4: 0000000000000000, Low order 32-bits of the MCi_STATUS value.

Debugging Details:
------------------

TRIAGER: Could not open triage file : e:\dump_analysis\program\triage\modclass.ini, error 2

BUGCHECK_STR: 0x124_AuthenticAMD

CUSTOMER_CRASH_COUNT: 1

DEFAULT_BUCKET_ID: WIN8_DRIVER_FAULT

PROCESS_NAME: System

CURRENT_IRQL: 0

STACK_TEXT:
ffffa704`afcfb5b0 fffff800`71cb7635 : ffff8401`b72b4700 ffff8401`b62dc8d0 ffff8401`b40d8400 00000000`00000000 : nt!WheapCreateLiveTriageDump+0x7b
ffffa704`afcfbae0 fffff800`71b07358 : ffff8401`b62dc8d0 00000000`00001000 fffff808`00000000 00000000`00000000 : nt!WheapCreateTriageDumpFromPreviousSession+0x2d
ffffa704`afcfbb10 fffff800`71b07e7b : fffff800`71bd8d80 fffff800`71bd8d80 ffff8401`b40d8400 fffff808`e05171e0 : nt!WheapProcessWorkQueueItem+0x48
ffffa704`afcfbb50 fffff800`718c2e05 : ffff8401`b40d8400 ffff8401`b72b4700 fffff800`00000000 ffff8401`00001000 : nt!WheapWorkQueueWorkerRoutine+0x2b
ffffa704`afcfbb80 fffff800`718aef87 : fffff800`71c9a380 00000000`00000080 ffff8401`b404b480 ffff8401`b72b4700 : nt!ExpWorkerThread+0xf5
ffffa704`afcfbc10 fffff800`719ef676 : fffff800`7010f180 ffff8401`b72b4700 fffff800`718aef40 00000000`00000000 : nt!PspSystemThreadStartup+0x47
ffffa704`afcfbc60 00000000`00000000 : ffffa704`afcfc000 ffffa704`afcf6000 00000000`00000000 00000000`00000000 : nt!KiStartSystemThread+0x16


STACK_COMMAND: kb

FOLLOWUP_NAME: MachineOwner

MODULE_NAME: AuthenticAMD

IMAGE_NAME: AuthenticAMD

DEBUG_FLR_IMAGE_TIMESTAMP: 0

FAILURE_BUCKET_ID: X64_0x124_AuthenticAMD_PROCESSOR_BUS_PRV

BUCKET_ID: X64_0x124_AuthenticAMD_PROCESSOR_BUS_PRV

Followup: MachineOwner



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#2 usasma

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Posted 11 December 2017 - 06:49 AM

The STOP 0x124 error (that's what you're having) is the processor sending error reports to Windows.
Most often this is a hardware problem - and does not necessarily involve the CPU.

More info on this error here:  http://www.carrona.org/bsodindx.html#0x00000124

 

Please start with these free hardware diagnostics:  http://www.carrona.org/hwdiag.html

Please finish ALL of the tests and let us know the results.

 

Please run this report collecting tool so that we can provide a complete analysis: (from the pinned topic at the top of the forum)   http://www.bleepingcomputer.com/forums/t/576314/blue-screen-of-death-bsod-posting-instructions-windows-10-81-8-7-vista/
NOTE:  On problem systems it can take up to 20 minutes for the log files to complete.  Please be patient and let it run.

If you still have problems with it running, there's an alternate tool here (direct download link):  https://github.com/blueelvis/BSOD-Inspector/releases/download/1.0.5/BSODInspector-1.0.5.exe

NOTE:
Please zip up the (.ZIP) files - do not use .RAR, .7z or other compression utilities. 
.ZIP is the type file that can be uploaded to the forums.

 


My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#3 Lily2

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Posted 11 December 2017 - 03:54 PM

I couldn't get the memory one to work, however I did run window's memory diagnostics tool and it didn't find any problems with the ram. Hard drive checked out just fine. I was actually running stress tests for the cpu and gpu last night, and everything was coming up fine and anti virus/malware scans where the first things I tried.

 

My computer said it is up to date on everything, though I went to the homepage for my motherboard manufacture and gpu and downloaded their updating software, and they did have some newer updates for the bios and drivers, so I installed those in case that might be the issue.

 

I also ran that scan you wanted, and the zip file is attached.

Attached Files



#4 Lily2

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Posted 11 December 2017 - 10:24 PM

My computer just froze. This time the computer didn't restart, it just stayed frozen until I eventually had to turn off the computer.



#5 usasma

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Posted 12 December 2017 - 08:04 AM

Your UEFI/BIOS (version F6) dates from 2014.  Please check at the manufacturer's website to see if there are any UEFI/BIOS updates available for your system.  If you are able to install the update through Windows (without booting from an external drive), then go ahead and update it.  WARNING - if the computer might shut down during this procedure, please don't do it, as this may physically damage the computer and prevent it from booting.
FYI - W8 and W10 communicate more with the UEFI/BIOS than previous versions of Windows, so it's important to ensure that the UEFI/BIOS is kept up to date (and the outdated UEFI/BIOS' may be the cause of some compatibility issues).

Although you appear to have a reasonable number of Windows Update hotfixes for this version of your OS, please double check for any new Windows Updates.  It only takes one update to cause a problem, so it's essential that you have all of them.  The actual number is not important.  Rather it's important that you checked manually, installed any available updates, and didn't experience any errors when checking or updating.

There are at least 4 STOP 0x124 errors shown in the WER section of the MSINFO32 report.
As such, I suspect that there is a hardware problem.  I generally suggest one of 2 things for this:

1)  If ALL of the hardware diagnostics have passed, try this procedure to isolate the problem device(s):  http://www.carrona.org/strpdown.html

2)  or, perform a clean install of Windows to further rule out hardware problems:

 

A clean install is:
- Windows is installed to a freshly partitioned hard drive with legitimate installation media (W10:  https://www.microsoft.com/en-us/software-download/windows10 ).
- The installation media is only a copy of Windows, not the OEM recovery disks that you can make on some systems.
- Windows is fully updated after it's installed.  That's ALL updates - none excepted.
- NO 3rd party software is installed.
- There are no errors in Device Manager (if you find any, post back for suggestions).

This will wipe everything off of the computer, so it's advisable to backup your stuff first.
Also, it will wipe out all the special software that the OEM added to the system, so if you rely on any of that - let us know what it is so we can figure out a way to save/download it (the easiest way is to create/obtain the OEM;s recovery media)

If unable to find recovery media that has the software (or if you suspect that this is a hardware problem), you can make an image of your system that'll preserve everything in the state that it was in when you made the image.  You can also do this if you don't want to try another hard drive - yet you want to be able to return to the current system state.
One drawback to this is that you're making an image of a malfunctioning system - so, if there are errors in the system software, you'll have a nice copy of them :(
Another drawback is that the image of the system will be very large - so you'll most likely need a large external drive to store it on.
But, this will allow you to save everything on the hard drive (although you'll need an image viewer to get things out of the image).
The point here is that, if it's a hardware problem, then you can restore the system to the point it was when you made the image - after you repair the hardware problem.
You can obtain more info on imaging in the Backup/Imaging/DiskMgmt forums located here:  http://www.bleepingcomputer.com/forums/f/238/backup-imaging-and-disk-management-software/

The point of doing this (the clean install) is to:
- rule out Windows as a problem (if the problem continues, it's not a Windows problem as you completely replaced Windows
- rule out 3rd party software (if the problem continues, it's not a 3rd party software problem as you didn't install any 3rd party software)
- so, if the problem continues, it must be a hardware problem.

OTOH, if the problem stops, then it was either a Windows or 3rd party software problem.  If the problem doesn't come back, then you've fixed it.  Then all that remains is setting the computer back up the way that you'd like it and importing your data from the backup you made.

 


My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#6 Lily2

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Posted 12 December 2017 - 03:21 PM

It seems like the 2014 version of the UEFI/BIOS is the most up to date version they have. Windows did have a few files to update, so I updated them though.

 

I hope that is it. If not, next time my computer crashes I guess I am doing a full clean install of windows.

 

The PC is still under warranty, so if I got any problems after a full reinstall it might just be time to send it back and tell them to deal with it. If there is a broken part, apparently my computer can work perfectly fine with it the vast majority of time. So that would mean each hardware I test individually by replacing, I have to test for like 2-3 days to make sure. Because if I run it for a day and there is no crash it might not be due to the part but a random coincidence that the computer had no issue on that day. In other words a huge pain in the butt. So if it comes to that, I think I will send it back. Even if I have to argue with them over it, it is probably easier.



#7 usasma

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Posted 13 December 2017 - 01:39 PM

Most places will have you do a clean install (or an install with their recovery media) before taking it back.
Then they'll test it in their shop to see.  Make sure that you specify that it's a 2-3 day process - as most will usually look for it for just a day or two.

I work in a PC shop, so I see that problem often enough that I like to be warned about it in advance.

 

Try the clean install before you send it back.  That way you'll rule out all the software causes.


My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#8 Lily2

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Posted 13 December 2017 - 02:00 PM

I will do that, thank you for the help. 






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