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PC reboots automatically during gaming


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#1 infinity124

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Posted 10 December 2017 - 11:58 AM

Hi all,

My computer reboots automatically while I am playing games. I cannot notice any patterns when this happens since on times it happens frequently and on other times not so frequent. Sometimes even when I am in the menu and not using the PC

 

I cannot find the source and have been trying for quite some time now but to no avail. I tried updating drivers but did not help.

Would really appreciate if somebody could guide me on finding the problem and maybe solution to this as it is beyond me. 
 

 

PC Specs:

CPU: Intel i7-4970K

GPU: GTX 970

RAM: 16 GB

PSU: Corsair CX750

 

Dxdiag attached

 

 

Thank you very much


Edited by infinity124, 10 December 2017 - 12:00 PM.


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#2 usasma

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Posted 10 December 2017 - 06:04 PM

Let's try looking at these 2 sets of reports:

Report Set #1)  Please run this report collecting tool (even though you may not be experiencing BSOD's) so that we can provide a complete analysis: (from the pinned topic at the top of the forum)   http://www.bleepingcomputer.com/forums/t/576314/blue-screen-of-death-bsod-posting-instructions-windows-10-81-8-7-vista/

If you have problems with it running it, there's an alternate tool here (direct download link):  https://github.com/blueelvis/BSOD-Inspector/releases/download/1.0.5/BSODInspector-1.0.5.exe

NOTE:
Please zip up the (.ZIP) files - do not use .RAR or other compression utilities. 
.ZIP is the type file that can be uploaded to the forums.

Report Set #2)  Please do the following:
- open Event Viewer (run eventvwr.msc from the "Run" dialog)
- expand the Custom Views category (left click on the > next to the words "Custom Views")
- right click on the "Administrative Events" heading
- select "Save all Events in Custom View as..."
- save the file as Admin.evtx
- zip up the file (right click on it, select "Send to", select "Compressed (zipped) folder")
- upload it with your next post (if it's too big, then upload it to a free file-hosting service and post a link here).

FYI - If we're looking for Event ID 41 errors (unexplained shutdowns), there's more info on that here:  http://support.microsoft.com/kb/2028504
The Event ID 41 error is simply Windows saying that it doesn't know why it shutdown.

While waiting for a reply, please monitor your temps with one of these free utilies: 
SpeedFan:  http://www.almico.com/sfdownload.php
HWMonitor:  https://www.cpuid.com/softwares/hwmonitor.html
HWInfo:  https://www.hwinfo.com/download.php


 
My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#3 infinity124

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Posted 11 December 2017 - 10:55 AM

Thanks for the reply.

 

Report 1 and 2 are attached. Until you have more feedback I will be monitoring temps as instructed by your good self.

 

 

 

 

Attached Files



#4 usasma

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Posted 12 December 2017 - 07:54 AM

Repeated ACPI errors in the Admin logfile ore suggestive of a BIOS/UEFI problem.
Try updating to the latest version to see if that helps.

 

Your UEFI/BIOS (version 1104) dates from 2014.  Please check at the manufacturer's website to see if there are any UEFI/BIOS updates available for your system.  If you are able to install the update through Windows (without booting from an external drive), then go ahead and update it.  WARNING - if the computer might shut down during this procedure, please don't do it, as this may physically damage the computer and prevent it from booting.
FYI - W8 and W10 communicate more with the UEFI/BIOS than previous versions of Windows, so it's important to ensure that the UEFI/BIOS is kept up to date (and the outdated UEFI/BIOS' may be the cause of some compatibility issues).

This is a Windows Insider build.  As such, it's similar to beta software and may have bugs in it that aren't fixed yet.
Please be sure to keep checking Windows Updates regularly to ensure that you get all the latest bug fixes.

 

The Admin logfile and the WER section of MSINFO32 show lot's of issues with the DipAwayMode.exe program.  This program is associated with the Asus AISuite.  I would suggest uninstalling it and see if that helps.

 

Daemon Tools (and Alcohol % software) are known to cause BSOD's on some Windows systems (mostly due to the sptd.sys driver, although I have seen both dtsoftbus01.sys and dtscsibus.sys blamed on several occasions).

Please un-install the program, then use the following free tool to ensure that the troublesome sptd.sys driver is removed from your system (pick the 32 or 64 bit system depending on your system's configuration):  New link (15 Aug 2012):  http://www.duplexsecure.com/downloads (pick the appropriate version for your system and select "Un-install" when you run it).
Alternate link:  http://www.disc-tools.com/download/sptd
Manual procedure here:  http://daemonpro-help.com/en/problems_and_solutions/registry_and_sptd_problems.html
NOTE:  The uninstaller may not find the SPTD.sys driver.  Don't worry about it, just let us know in your post.
NOTE2:  The latest version has an SPTD2.sys driver - the uninstaller is on the same page as the SPTD.sys driver - just download the version for W10!

 

FYI - it has been my experience (with the Insider program) that you are best off starting with a clean install of W10 and updating the Insider builds as you visit Windows Update.

I've got a Samsung NP780 that was having many, many W10 problems after updating from W8 to the W10 Insider builds.  I clean installed W10 (and checked Device Manager) and have rarely had any problems with the Insider builds

 

Good luck!
 


My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#5 infinity124

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Posted 15 December 2017 - 05:19 AM

Thank you very much for your suggestions. Over the past couple of days I have tried everything independently to check which would solve the problem.

 

First I updated the bios with the newer version # 3003 dated 28-Oct-15 but the problem persisted.

 

Secondly I updated AISuite but nothing changed so I uninstalled it, problem still persisted.

 

Removed Daemontools and removed STPD but still nothing changed.

 

I did a windows reset and chose to rollback to the previous official and published build keeping the personal files but removing all apps. I cannot understand why and how but the Insider build remained the same version so I did the rollback again but still finished with the same build version.

 

I fresh installed everything (did not install AIsuite and Daemon tools though) and problem seems to have gone now - hopefully will remain this way.

 

Is it possible to re-submit both reports specified in your original post just to ensure that there is nothing wrong and to check whether there are any errors popping out that I should know about please? 

 

Thanks once again.



#6 usasma

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Posted 15 December 2017 - 07:40 AM

Feel free to resubmit the reports.

 

A Windows system usually has lots of errors - most of which aren't problematic.

Sorting through them is an exercise in trying to match the time and type of an error with the problem that you're having.
I'll give it my best shot and we'll see what happens.

FYI - after doing a clean install, if the problems don't come back - then it was likely a software problem.

If they do come back, then it's likely a hardware problem.

Good luck!


My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#7 infinity124

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Posted 17 December 2017 - 10:41 AM

So basically was playing Starcraft 2 today and problems seem to have come back again after 3 days without probs. What do you suggest I try now please?

 

Recap: system just reboots erratically.

 

Thank you for your help.


Edited by infinity124, 17 December 2017 - 10:46 AM.


#8 usasma

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Posted 18 December 2017 - 05:30 PM

If you did a clean install and the problems remain - this is most likely a hardware problem.

Here's how I suggest you do a clean install:

 


 

A clean install is:
- Windows is installed to a freshly partitioned hard drive with legitimate installation media (W10:  https://www.microsoft.com/en-us/software-download/windows10 ).
- The installation media is only a copy of Windows, not the OEM recovery disks that you can make on some systems.
- Windows is fully updated after it's installed.  That's ALL updates - none excepted.
- NO 3rd party software is installed.
- There are no errors in Device Manager (if you find any, post back for suggestions).

This will wipe everything off of the computer, so it's advisable to backup your stuff first.
Also, it will wipe out all the special software that the OEM added to the system, so if you rely on any of that - let us know what it is so we can figure out a way to save/download it (the easiest way is to create/obtain the OEM;s recovery media)

If unable to find recovery media that has the software (or if you suspect that this is a hardware problem), you can make an image of your system that'll preserve everything in the state that it was in when you made the image.  You can also do this if you don't want to try another hard drive - yet you want to be able to return to the current system state.
One drawback to this is that you're making an image of a malfunctioning system - so, if there are errors in the system software, you'll have a nice copy of them :(
Another drawback is that the image of the system will be very large - so you'll most likely need a large external drive to store it on.
But, this will allow you to save everything on the hard drive (although you'll need an image viewer to get things out of the image).
The point here is that, if it's a hardware problem, then you can restore the system to the point it was when you made the image - after you repair the hardware problem.
You can obtain more info on imaging in the Backup/Imaging/DiskMgmt forums located here:  http://www.bleepingcomputer.com/forums/f/238/backup-imaging-and-disk-management-software/

The point of doing this (the clean install) is to:
- rule out Windows as a problem (if the problem continues, it's not a Windows problem as you completely replaced Windows
- rule out 3rd party software (if the problem continues, it's not a 3rd party software problem as you didn't install any 3rd party software)
- so, if the problem continues, it must be a hardware problem.

OTOH, if the problem stops, then it was either a Windows or 3rd party software problem.  If the problem doesn't come back, then you've fixed it.  Then all that remains is setting the computer back up the way that you'd like it and importing your data from the backup you made.

The exception here is if this is an Insider build.  Insider builds aren't considered stable builds - so you'd have to do this with a stable build (such as 16299 - the Fall Creators Update)

 

Once that's done - then the next step is these free hardware diagnostics:  http://www.carrona.org/hwdiag.html

If ALL of the tests pass, then you'll have to try this procedure to try and isolate the problem device:  http://www.carrona.org/strpdown.html


My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#9 infinity124

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Posted 28 December 2017 - 07:13 PM

Thanks for your reply as always.
 
During the past few days I have tried your suggestions but unfortunately the problem still persists. I have narrowed it down however to the following; either a power supply problem, graphical issue (ram/gpu) or heating problem. It can be either of these or none at all as there is no pattern.
 
Few things I have noticed are:
 
- While playing games, the pc reboots either when having lowest or highest graphics so there is no conclusive pattern as my pc definitely supports the lowest graphics. Sometimes it even reboots in game menus which aren't graphically demanding.
 
- I have tried some of the software that monitor and test pc hardware such as furmark, prime95, speedfan and CPUID HW Monitor. Sometimes the pc reboots when running prime95 or furmark alone (but very rare). The majority of times it reboots when I am running both of them together (both the CPU and GPU would be running at 100% during these times). However, there are instances when it does not reboot even when these are running together, therefore there is no conclusive pattern again. Is there a way to test the PSU with a software just in case? as I do not have another 1 available and no tools to test it manually.
 
- Temperatures seem to be running normal when running furmark or prime95; GPU hovering around 66 degrees Celsius (40 if GP fan is set to full) and CPU circa 55 degrees celcius.
 
- Dont think that this has to do with this but noticed that date and time are always resetting upon rebooting (so CMOS battery is probably failing and needs to be replaced.
 
Is there a way to improve the tests that I am doing in order to single out the problem or maybe there is other software that I can use to create a report on these tests so that you can see? I am not that computer savvy and this is driving me crazyy  :mellow:
 
EDIT: Could it also be a setting somewhere were my pc automatically reboots upon reaching certain temperatures, psu supply or something? Can I check this out?
 
EDIT2: I manually set GPU fan and CPU fan to full and pc did not reboot so i guess there is enough power supply (?)
 
 
Thanks once again

Edited by infinity124, 29 December 2017 - 08:53 AM.


#10 usasma

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Posted 31 December 2017 - 10:16 AM

You have changed fan settings and it doesn't reboot?  That seems to tell me that you've found the problem.

I am not a hardware expert - and I suggest that you post over in the Internal Hardware forums for more expert suggestions:    http://www.bleepingcomputer.com/forums/f/7/internal-hardware/ 


My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#11 infinity124

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Posted 01 January 2018 - 04:25 AM

Unfortunately problem still persists, what I meant is when I set GPU & CPU fans to maximum while not using any software mentioned or any games pc does not reboot. If I start up a game or furmark&prime95 it reboots. 

 

I will post in the forum you suggested and thank you very much for your help.


Edited by infinity124, 01 January 2018 - 04:35 AM.





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