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Computer is connected to the internet, but web browsers do not work.


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9 replies to this topic

#1 sarahliz82

sarahliz82

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Posted 08 December 2017 - 06:20 PM

Hello,

I have a Dell Inspiron 1525 running Windows XP service pack 3.

My computer, as of late, is struggling with the internet. I can boot the machine up and open either Chrome or Firefox and it will launch a browser that may or may not work for a few minutes. Even if it does, it will eventually stop responding and I will have to close the browser. At this point trying to launch either program does nothing although the machine shows it is running the processes. Even if I end the processes I cannot relaunch until I restart the machine. It also cannot connect see the internet if I launch in safety mode with networking.

The only other remarkable symptom is that probably 70% of the time the computer shows it is running at 100%. The culprit seems to be svchost.exe. It is the only svchost file running. I have debugged, debugged, debugged using rkill and multiple programs. Rkill shows some missing files, I dont know if thats is normal or not. After doing some research I tried winsockxpfix and that did not help my issue.

Ill attach a photo of the rkill log, since I am posting this from my phone.

Thanks in advance,

Sarah
Attached File  image.jpg   150.6KB   0 downloadsAttached File  image.jpg   150.6KB   0 downloads

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#2 hamluis

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Posted 08 December 2017 - 06:55 PM

Please download MiniToolBox  , save it to your desktop and run it.
 
Checkmark the following checkboxes:
  List last 10 Event Viewer log
  List Installed Programs
  List Users, Partitions and Memory size.
 
Click Go and paste the content into your next post.
 
Also...please Publish a Snapshot using Speccy taking care to post the link of the snapshot in your next post.

   Go to Piriform's website, and download the free version on the left.  Click Download from Piriform.com (the FileHippo link requires an extra click). Or if you want to use a portable version of Speccy (which doesn't require installation), click the builds page link and download the portable version. You will now be asked where you want to save the file. The best place to put it is the Desktop, as it will be easy to find later.

    After the file finishes downloading, you are ready to run Speccy. If you downloaded the installer, simply double-click on it and follow the prompts until installation is complete. If you downloaded the portable version, you will need to unzip it before use. Right-click the ZIP file and click Extract all. Click Next. Open up the extracted folder and double-click on Speccy.
 
     Once inside Speccy, it will look similar to this (with your computer's specifications, of course):
 
post-33068-0-86653600-1480692866_thumb.j

     Now, at the top, click File > Publish Snapshot.

     Click Yes > then Copy to Clipboard

Now, once you are back in the forum topic you are posting in, click the ADD REPLY or REPLY TO THIS TOPIC button. Right-click in the empty space of the Reply box and click Paste. Then, click Add Reply below the Reply box.

Louis



#3 sarahliz82

sarahliz82
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Posted 09 December 2017 - 01:33 PM

Hi Louis,

 

Sorry for the delay.  I have been fighting the computer tooth and nail since yesterday evening to download/run these items.  Last reboot it started saying the CPU usage was at 100%, with 99% being the service host.  I finally told that process to quit.  That helped some.  Then I disabled real time protection with Malwarebytes and that gave it enough oomph.

 

Here is the snapshot:

 

http://speccy.piriform.com/results/jc3ukumHDETPEINEH0rTWho

 

Here is the MiniToolBox report:

MiniToolBox by Farbar  Version: 14-04-2015
Ran by Sarah Beth (administrator) on 09-12-2017 at 12:26:52
Running from "C:\Documents and Settings\Sarah Beth\Desktop\Computer Repair Tools"
Microsoft Windows XP Home Edition Service Pack 3 (X86)
Model: Inspiron 1525 Manufacturer: Dell Inc.

Boot Mode: Normal
***************************************************************************

========================= Event log errors: ===============================

Application errors:
==================
Error: (12/09/2017 11:57:03 AM) (Source: Application Hang) (User: )
Description: Hanging application MiniToolBox.exe, version 14.4.2015.0, hang module hungapp, version 0.0.0.0, hang address 0x00000000.

Error: (12/08/2017 11:28:15 PM) (Source: Application Hang) (User: )
Description: Hanging application firefox.exe, version 52.5.0.6520, hang module hungapp, version 0.0.0.0, hang address 0x00000000.

Error: (12/06/2017 00:04:57 AM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: m->NextScheduledSPRetry 64578

Error: (12/06/2017 00:04:57 AM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: m->NextScheduledEvent 64578

Error: (12/06/2017 00:04:57 AM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: Continuously busy for more than a second

Error: (12/06/2017 00:04:55 AM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: m->NextScheduledSPRetry 62547

Error: (12/06/2017 00:04:55 AM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: m->NextScheduledEvent 62547

Error: (12/06/2017 00:04:55 AM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: Continuously busy for more than a second

Error: (12/06/2017 00:04:53 AM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: m->NextScheduledSPRetry 60594

Error: (12/06/2017 00:04:53 AM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: m->NextScheduledEvent 60594


System errors:
=============
Error: (12/09/2017 00:16:13 PM) (Source: Dhcp) (User: )
Description: The IP address lease 0.0.0.0 for the Network Card with network address 001644C3FDB1 has been
denied by the DHCP server 192.168.1.254 (The DHCP Server sent a DHCPNACK message).

Error: (12/09/2017 00:15:19 PM) (Source: Service Control Manager) (User: )
Description: The Scutum50 NDIS Protocol Driver service failed to start due to the following error: %%2

Error: (12/09/2017 00:10:12 PM) (Source: Service Control Manager) (User: )
Description: The Scutum50 NDIS Protocol Driver service failed to start due to the following error: %%2

Error: (12/08/2017 11:36:07 PM) (Source: Service Control Manager) (User: )
Description: The Scutum50 NDIS Protocol Driver service failed to start due to the following error: %%2

Error: (12/08/2017 11:05:26 PM) (Source: Dhcp) (User: )
Description: The IP address lease 0.0.0.0 for the Network Card with network address 001644C3FDB1 has been
denied by the DHCP server 192.168.1.254 (The DHCP Server sent a DHCPNACK message).

Error: (12/08/2017 11:04:03 PM) (Source: Service Control Manager) (User: )
Description: The Scutum50 NDIS Protocol Driver service failed to start due to the following error: %%2

Error: (12/08/2017 04:56:38 PM) (Source: Service Control Manager) (User: )
Description: The Scutum50 NDIS Protocol Driver service failed to start due to the following error: %%2

Error: (12/08/2017 01:50:41 PM) (Source: Service Control Manager) (User: )
Description: The This service enables products that use the Nalpeiron Licensing System. service terminated unexpectedly.  It has done this 1 time(s).

Error: (12/08/2017 01:50:35 PM) (Source: Service Control Manager) (User: )
Description: The Dell Wireless WLAN Tray Service service terminated unexpectedly.  It has done this 1 time(s).

Error: (12/08/2017 01:44:06 PM) (Source: Dhcp) (User: )
Description: The IP address lease 0.0.0.0 for the Network Card with network address 001644C3FDB1 has been denied by the DHCP server 192.168.1.254 (The DHCP Server sent a DHCPNACK message).


Microsoft Office Sessions:
=========================
Error: (12/09/2017 11:57:03 AM) (Source: Application Hang)(User: )
Description: MiniToolBox.exe14.4.2015.0hungapp0.0.0.000000000

Error: (12/08/2017 11:28:15 PM) (Source: Application Hang)(User: )
Description: firefox.exe52.5.0.6520hungapp0.0.0.000000000

Error: (12/06/2017 00:04:57 AM) (Source: Bonjour Service)(User: )
Description: Task Scheduling Error: m->NextScheduledSPRetry 64578

Error: (12/06/2017 00:04:57 AM) (Source: Bonjour Service)(User: )
Description: Task Scheduling Error: m->NextScheduledEvent 64578

Error: (12/06/2017 00:04:57 AM) (Source: Bonjour Service)(User: )
Description: Task Scheduling Error: Continuously busy for more than a second

Error: (12/06/2017 00:04:55 AM) (Source: Bonjour Service)(User: )
Description: Task Scheduling Error: m->NextScheduledSPRetry 62547

Error: (12/06/2017 00:04:55 AM) (Source: Bonjour Service)(User: )
Description: Task Scheduling Error: m->NextScheduledEvent 62547

Error: (12/06/2017 00:04:55 AM) (Source: Bonjour Service)(User: )
Description: Task Scheduling Error: Continuously busy for more than a second

Error: (12/06/2017 00:04:53 AM) (Source: Bonjour Service)(User: )
Description: Task Scheduling Error: m->NextScheduledSPRetry 60594

Error: (12/06/2017 00:04:53 AM) (Source: Bonjour Service)(User: )
Description: Task Scheduling Error: m->NextScheduledEvent 60594

=========================== Installed Programs ============================
Adobe AIR (HKLM\...\Adobe AIR) (Version: 22.0.0.153 - Adobe Systems Incorporated)
Adobe AIR (Version: 22.0.0.153 - Adobe Systems Incorporated) Hidden
Adobe Community Help (HKLM\...\chc.4875E02D9FB21EE389F73B8D1702B320485DF8CE.1) (Version: 3.5.23 - Adobe Systems Incorporated.)
Adobe Community Help (Version: 3.5.23 - Adobe Systems Incorporated.) Hidden
Adobe Digital Editions 3.0 (HKLM\...\Adobe Digital Editions 3.0) (Version: 3.0.1 - Adobe Systems Incorporated)
Adobe Flash Player 20 ActiveX (HKLM\...\Adobe Flash Player ActiveX) (Version: 20.0.0.286 - Adobe Systems Incorporated)
Adobe Flash Player 20 NPAPI (HKLM\...\Adobe Flash Player NPAPI) (Version: 20.0.0.286 - Adobe Systems Incorporated)
Adobe Flash Player 21 PPAPI (HKLM\...\Adobe Flash Player PPAPI) (Version: 21.0.0.130 - Adobe Systems Incorporated)
Adobe Photoshop Elements 9 (HKLM\...\Adobe Photoshop Elements 9) (Version: 9.0.3.0 - Adobe Systems Incorporated)
Adobe Photoshop Elements 9 (Version: 9.0.3.0 - Adobe Systems Incorporated) Hidden
Adobe Photoshop.com Inspiration Browser (HKLM\...\PhotoshopdotcomInspirationBrowser.4C35C4D325D350FE0114230CBADCA2DDD0AC8D25.1) (Version: 3.07 - Adobe Systems Incorporated)
Adobe Photoshop.com Inspiration Browser (Version: 3.07 - Adobe Systems Incorporated) Hidden
Adobe Reader XI (11.0.10) (HKLM\...\{AC76BA86-7AD7-1033-7B44-AB0000000001}) (Version: 11.0.10 - Adobe Systems Incorporated)
Adobe Shockwave Player 12.2 (HKLM\...\Adobe Shockwave Player) (Version: 12.2.4.194 - Adobe Systems, Inc.)
AOL Uninstaller (Choose which Products to Remove) (HKLM\...\AOL Uninstaller) (Version:  - AOL Inc.)
Apple Application Support (32-bit) (HKLM\...\{AFA1153A-F547-409B-B837-3A0D6C5A3FEC}) (Version: 3.1.3 - Apple Inc.)
Apple Mobile Device Support (HKLM\...\{A75CA58D-DB9C-4D14-9428-E0C7B0F623DC}) (Version: 9.0.0.26 - Apple Inc.)
Apple Software Update (HKLM\...\{FFD1F7F1-1AC9-4BC4-A908-0686D635ABAF}) (Version: 2.1.4.131 - Apple Inc.)
Bonjour (HKLM\...\{79155F2B-9895-49D7-8612-D92580E0DE5B}) (Version: 3.0.0.10 - Apple Inc.)
calibre (HKLM\...\{DD649DA2-BBD9-4247-85DD-E04F7C1E8552}) (Version: 1.48.0 - Kovid Goyal)
Cisco Clean Access Agent (HKLM\...\{04010300-6D72-4D54-8686-91D884A27B5C}) (Version: 4.1.3.2 - Cisco Systems, Inc)
Color Efex Pro 4 (HKLM\...\Color Efex Pro 4) (Version: 4.0.0.0 - Nik Software, Inc.)
Color LaserJet 2600n (HKLM\...\HP-Color LaserJet 2600n) (Version:  - )
Compatibility Pack for the 2007 Office system (HKLM\...\{90120000-0020-0409-0000-0000000FF1CE}) (Version: 12.0.6612.1000 - Microsoft Corporation)
Conexant HDA D330 MDC V.92 Modem (HKLM\...\CNXT_MODEM_HDAUDIO_VEN_14F1&DEV_2C06&SUBSYS_14F1000F) (Version:  - )
Dell System Restore (HKLM\...\{74F7662C-B1DB-489E-A8AC-07A06B24978B}) (Version: 2.00.0000 - Dell Inc.)
Dell Touchpad (HKLM\...\{9F72EF8B-AEC9-4CA5-B483-143980AFD6FD}) (Version: 7.1.103.4 - Alps Electric)
Dell Wireless WLAN Card (HKLM\...\Broadcom 802.11b Network Adapter) (Version: 4.170.25.12 - Dell Inc.)
Dfine 2.0 (HKLM\...\Dfine 2.0 Stand-Alone) (Version: 2.1.0.7 - Nik Software, Inc.)
Documentation & Support Launcher (HKLM\...\{B0DF58A2-40DF-4465-AA56-38623EC9938C}) (Version: 1.00.0000 - Dell Inc.)
Doxillion Document Converter (HKLM\...\Doxillion) (Version: 2.17 - NCH Software)
Elements 9 Organizer (Version: 9.0 - Adobe Systems Incorporated) Hidden
Elements STI Installer (Version: 1.0 - Adobe Systems Incorporated) Hidden
ESET Online Scanner v3 (HKLM\...\ESET Online Scanner) (Version:  - )
Evernote v. 6.2.4 (HKLM\...\{1F000A98-5FF1-11E6-8BF2-0050569584E9}) (Version: 6.2.4.3244 - Evernote Corp.)
Games, Music, & Photos Launcher (Version: 1.00.0000 - Dell Inc.) Hidden
Google Chrome (HKLM\...\Google Chrome) (Version: 49.0.2623.112 - Google Inc.)
Google Drive (HKLM\...\{AC117AF9-316B-4E1D-959E-F0EB85B0DC5F}) (Version: 2.34.7100.0000 - Google, Inc.)
Google Update Helper (Version: 1.3.25.11 - Google Inc.) Hidden
Google Update Helper (Version: 1.3.33.5 - Google Inc.) Hidden
HDR Efex Pro (HKLM\...\HDR Efex Pro) (Version: 1.2.0.0 - Nik Software, Inc.)
High Definition Audio Driver Package - KB835221 (HKLM\...\KB835221WXP) (Version: 20040219.000000 - Microsoft Corporation)
Intel® Graphics Media Accelerator Driver (HKLM\...\HDMI) (Version:  - )
iTunes (HKLM\...\{868B9974-4F23-494D-B6BC-4FAB92B2755D}) (Version: 12.1.3.6 - Apple Inc.)
Java 8 Update 60 (HKLM\...\{26A24AE4-039D-4CA4-87B4-2F83218060F0}) (Version: 8.0.600.27 - Oracle Corporation)

Java Auto Updater (Version: 2.8.60.27 - Oracle Corporation) Hidden
Malwarebytes version 3.3.1.2183 (HKLM\...\{35065F43-4BB2-439A-BFF7-0F1014F2E0CD}_is1) (Version: 3.3.1.2183 - Malwarebytes)
MediaDirect (HKLM\...\{9C6978E8-B6D0-4AB7-A7A0-D81A74FBF745}) (Version: 3.5 - Dell)
Microsoft .NET Framework 1.1 (HKLM\...\Microsoft .NET Framework 1.1  (1033)) (Version:  - )
Microsoft .NET Framework 1.1 (Version: 1.1.4322 - Microsoft) Hidden
Microsoft .NET Framework 1.1 Security Update (KB2833941) (HKLM\...\M2833941) (Version:  - )
Microsoft .NET Framework 2.0 Service Pack 2 (HKLM\...\{C09FB3CD-3D0C-3F2D-899A-6A1D67F2073F}) (Version: 2.2.30729 - Microsoft Corporation)
Microsoft .NET Framework 3.0 Service Pack 2 (HKLM\...\{A3051CD0-2F64-3813-A88D-B8DCCDE8F8C7}) (Version: 3.2.30729 - Microsoft Corporation)
Microsoft .NET Framework 3.5 SP1 (HKLM\...\Microsoft .NET Framework 3.5 SP1) (Version:  - Microsoft Corporation)
Microsoft .NET Framework 3.5 SP1 (Version: 3.5.30729 - Microsoft Corporation) Hidden
Microsoft .NET Framework 4 Client Profile (HKLM\...\Microsoft .NET Framework 4 Client Profile) (Version: 4.0.30319 - Microsoft Corporation)
Microsoft .NET Framework 4 Client Profile (Version: 4.0.30319 - Microsoft Corporation) Hidden
Microsoft Compression Client Pack 1.0 for Windows XP (HKLM\...\MSCompPackV1) (Version: 1 - Microsoft Corporation)
Microsoft Internationalized Domain Names Mitigation APIs (Version:  - Microsoft Corporation) Hidden
Microsoft Kernel-Mode Driver Framework Feature Pack 1.5 (Version:  - Microsoft Corporation) Hidden
Microsoft Kernel-Mode Driver Framework Feature Pack 1.9 (Version:  - Microsoft Corporation) Hidden
Microsoft National Language Support Downlevel APIs (Version:  - Microsoft Corporation) Hidden
Microsoft Office PowerPoint Viewer 2007 (English) (HKLM\...\{95120000-00AF-0409-0000-0000000FF1CE}) (Version: 12.0.6612.1000 - Microsoft Corporation)
Microsoft Office XP Media Content (HKLM\...\{90300409-6000-11D3-8CFE-0050048383C9}) (Version: 10.0.2619.0 - Microsoft Corporation)
Microsoft Office XP Professional (HKLM\...\{91110409-6000-11D3-8CFE-0050048383C9}) (Version: 10.0.6626.0 - Microsoft Corporation)
Microsoft Plus! Digital Media Edition Installer (HKLM\...\{6E45BA47-383C-4C1E-8ED0-0D4845C293D7}) (Version: 1.1.0.3514 - Microsoft Corporation)
Microsoft Plus! Photo Story 2 LE (HKLM\...\{0EB5D9B7-8E6C-4A9E-B74F-16B7EE89A67B}) (Version: 1.1.0.3463 - Microsoft Corporation)
Microsoft Silverlight (HKLM\...\{89F4137D-6C26-4A84-BDB8-2E5A4BB71E00}) (Version: 5.1.40416.0 - Microsoft Corporation)
Microsoft User-Mode Driver Framework Feature Pack 1.0 (HKLM\...\Wudf01000) (Version:  - Microsoft Corporation)
Microsoft VC9 runtime libraries (Version: 1.0.0 - AOL Inc.) Hidden
Microsoft Visual C++ 2005 Redistributable (HKLM\...\{710f4c1c-cc18-4c49-8cbf-51240c89a1a2}) (Version: 8.0.61001 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17 (HKLM\...\{9A25302D-30C0-39D9-BD6F-21E6EC160475}) (Version: 9.0.30729 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161 (HKLM\...\{9BE518E6-ECC6-35A9-88E4-87755C07200F}) (Version: 9.0.30729.6161 - Microsoft Corporation)
Microsoft Works (HKLM\...\{15BC8CD0-A65B-47D0-A2DD-90A824590FA8}) (Version: 9.7.0621 - Microsoft Corporation)
Microsoft_VC80_CRT_x86 (Version: 8.0.50727.4053 - Adobe) Hidden
Microsoft_VC80_MFC_x86 (Version: 8.0.50727.4053 - Adobe) Hidden
Microsoft_VC80_MFCLOC_x86 (Version: 8.0.50727.4053 - Adobe) Hidden
Microsoft_VC90_CRT_x86 (Version: 1.00.0000 - Adobe) Hidden
Modem Diagnostic Tool (HKLM\...\{F63A3748-B93D-4360-9AD4-B064481A5C7B}) (Version: 1.0.20.0 - Dell)
Mozilla Firefox 52.5.2 ESR (x86 en-US) (HKLM\...\Mozilla Firefox 52.5.2 ESR (x86 en-US)) (Version: 52.5.2 - Mozilla)
Mozilla Maintenance Service (HKLM\...\MozillaMaintenanceService) (Version: 52.5.2.6549 - Mozilla)
MSXML 6 Service Pack 2 (KB954459) (HKLM\...\{1A528690-6A2D-4BC5-B143-8C4AE8D19D96}) (Version: 6.20.1099.0 - Microsoft Corporation)
Musicmatch for Windows Media Player (HKLM\...\{E93E5EF6-D361-481E-849D-F16EF5C78EBC}) (Version: 0.00.000 - )
My Dell (HKLM\...\PC-Doctor for Windows) (Version: 3.5.6426.22 - PC-Doctor, Inc.)
NetWaiting (HKLM\...\{3F92ABBB-6BBF-11D5-B229-002078017FBF}) (Version: 2.5.44 - BVRP Software, Inc)
OutlookAddinSetup (HKLM\...\{9BDEF074-020E-458D-ADC5-8FF68E0C9B56}) (Version: 1.0.0 - CyberLink)
OverDrive for Windows (HKLM\...\{FF27E73D-C30A-4F32-B2D7-22069F01DDB9}) (Version: 3.6.0 - OverDrive, Inc.)
Panda Cloud Cleaner (HKLM\...\{92B2B132-C7F0-43DC-921A-4493C04F78A4}_is1) (Version: 1.1.10 - Panda Security)
Panda Devices Agent (Version: 1.03.07 - Panda Security) Hidden
Panda Devices Agent (Version: 1.06.00 - Panda Security) Hidden
Panda Free Antivirus (HKLM\...\Panda Universal Agent Endpoint) (Version: 16.01.02.0000 - Panda Security)
Panda Free Antivirus (Version: 8.21.00 - Panda Security) Hidden

PrimoPDF -- brought to you by Nitro PDF Software (HKLM\...\PrimoPDF) (Version: 5 - Nitro PDF Software)
QuickSet (HKLM\...\{C5074CC4-0E26-4716-A307-960272A90040}) (Version: 8.3.16 - Dell Computer Corporation)
QuickTime 7 (HKLM\...\{3D2CBC2C-65D4-4463-87AB-BB2C859C1F3E}) (Version: 7.76.80.95 - Apple Inc.)
RealDownloader (Version: 1.3.3 - RealNetworks, Inc.) Hidden
Roxio Creator Audio (Version: 3.7.0 - Roxio) Hidden
Roxio Creator Copy (Version: 3.7.0 - Roxio) Hidden
Roxio Creator Data (Version: 3.7.0 - Roxio) Hidden
Roxio Creator DE (HKLM\...\{09760D42-E223-42AD-8C3E-55B47D0DDAC3}) (Version: 10.1 - )
Roxio Creator DE (Version: 3.7.0 - Roxio) Hidden
Roxio Creator Tools (Version: 3.7.0 - Roxio) Hidden
Roxio Express Labeler 3 (Version: 3.2.1 - Roxio) Hidden
Roxio Update Manager (Version: 6.0.0 - Roxio) Hidden
Sharpener Pro 3.0 (HKLM\...\Sharpener Pro 3.0 Stand-Alone) (Version: 3.0.0.5 - Nik Software, Inc.)
Silver Efex Pro 2 (HKLM\...\Silver Efex Pro 2) (Version: 2.0.0.2 - Nik Software, Inc.)
Simple Sticky Notes 4.0 (HKLM\...\Simple Sticky Notes_is1) (Version:  - Simnet Ltd.)
Smart Defrag 5 (HKLM\...\Smart Defrag_is1) (Version: 5.7.1 - IObit)
Sophos Virus Removal Tool (HKLM\...\{B829E117-D072-41EA-9606-9826A38D34C1}) (Version: 2.5.4 - Sophos Limited)
Speccy (HKLM\...\Speccy) (Version: 1.31 - Piriform)
SUPERAntiSpyware (HKLM\...\{CDDCBBF1-2703-46BC-938B-BCC81A1EEAAA}) (Version: 6.0.1222 - SUPERAntiSpyware.com)
swMSM (Version: 12.0.0.1 - Adobe Systems, Inc) Hidden
Update for Microsoft .NET Framework 3.5 SP1 (KB963707) (HKLM\...\{CE2CDD62-0124-36CA-84D3-9F4DCF5C5BD9}.KB963707) (Version: 1 - Microsoft Corporation)
Update for Microsoft .NET Framework 4 Client Profile (KB2836939v3) (HKLM\...\{3C3901C5-3455-3E0A-A214-0B093A5070A6}.KB2836939v3) (Version: 3 - Microsoft Corporation)
Update for Windows Internet Explorer 8 (KB2598845) (HKLM\...\KB2598845-IE8) (Version: 1 - Microsoft Corporation)
Update for Windows XP (KB2141007) (HKLM\...\KB2141007) (Version: 1 - Microsoft Corporation)
Update for Windows XP (KB2345886) (HKLM\...\KB2345886) (Version: 1 - Microsoft Corporation)
Update for Windows XP (KB2467659) (HKLM\...\KB2467659) (Version: 1 - Microsoft Corporation)
Update for Windows XP (KB2661254-v2) (HKLM\...\KB2661254-v2) (Version: 2 - Microsoft Corporation)
Update for Windows XP (KB2736233) (HKLM\...\KB2736233) (Version: 1 - Microsoft Corporation)
Update for Windows XP (KB2749655) (HKLM\...\KB2749655) (Version: 1 - Microsoft Corporation)
Update for Windows XP (KB2863058) (HKLM\...\KB2863058) (Version: 1 - Microsoft Corporation)
Update for Windows XP (KB2904266) (HKLM\...\KB2904266) (Version: 1 - Microsoft Corporation)
Update for Windows XP (KB2934207) (HKLM\...\KB2934207) (Version: 1 - Microsoft Corporation)
Update for Windows XP (KB951072-v2) (HKLM\...\KB951072-v2) (Version: 2 - Microsoft Corporation)
Update for Windows XP (KB951978) (Version: 1 - Microsoft Corporation) Hidden
Update for Windows XP (KB955759) (HKLM\...\KB955759) (Version: 1 - Microsoft Corporation)
Update for Windows XP (KB955839) (HKLM\...\KB955839) (Version: 1 - Microsoft Corporation)
Update for Windows XP (KB967715) (HKLM\...\KB967715) (Version: 1 - Microsoft Corporation)
Update for Windows XP (KB968389) (HKLM\...\KB968389) (Version: 1 - Microsoft Corporation)
Update for Windows XP (KB971029) (HKLM\...\KB971029) (Version: 1 - Microsoft Corporation)
Update for Windows XP (KB971737) (HKLM\...\KB971737) (Version: 1 - Microsoft Corporation)
Update for Windows XP (KB973687) (HKLM\...\KB973687) (Version: 1 - Microsoft Corporation)
Update for Windows XP (KB973815) (HKLM\...\KB973815) (Version: 1 - Microsoft Corporation)
Viveza 2 (HKLM\...\Viveza 2) (Version: 2.0.0.4 - Nik Software, Inc.)
VLC media player (HKLM\...\VLC media player) (Version: 2.2.4 - VideoLAN)
WebFldrs XP (Version: 9.50.7523 - Microsoft Corporation) Hidden
WinDirStat 1.1.2 (HKCU\...\WinDirStat) (Version:  - )
Windows Genuine Advantage Validation Tool (KB892130) (HKLM\...\KB892130) (Version:  - Microsoft Corporation)
Windows Genuine Advantage Validation Tool (KB892130) (HKLM\...\WGA) (Version: 1.7.0069.2 - Microsoft Corporation)
Windows Installer 3.1 (KB893803) (HKLM\...\KB893803v2) (Version:  - Microsoft Corporation)
Windows Internet Explorer 7 (Version: 20070813.185237 - Microsoft Corporation) Hidden
Windows Internet Explorer 8 (HKLM\...\ie8) (Version: 20090308.140743 - Microsoft Corporation)
Windows Media Format 11 runtime (HKLM\...\Windows Media Format Runtime) (Version:  - )
Windows Media Format 11 runtime (Version:  - Microsoft Corporation) Hidden
Windows Media Player 10 (Version: 9.00.3636 - Microsoft Corporation) Hidden
Windows Media Player 11 (HKLM\...\Windows Media Player) (Version:  - )
Windows Media Player 11 (Version:  - Microsoft Corporation) Hidden
Windows XP Service Pack 3 (HKLM\...\Windows XP Service Pack) (Version: 20080414.031525 - Microsoft Corporation)

========================= Memory info: ===================================
Percentage of memory in use: 60%
Total physical RAM: 2037.97 MB
Available physical RAM: 811.75 MB
Total Pagefile: 3930.3 MB
Available Pagefile: 2713.01 MB
Total Virtual: 2047.88 MB
Available Virtual: 1982.91 MB

========================= Partitions: =====================================
1 Drive c: () (Fixed) (Total:105.93 GB) (Free:57.96 GB) NTFS
2 Drive d: (Sleeping Beauty) (CDROM) (Total:4.38 GB) (Free:0 GB) UDF

========================= Users: ========================================
User accounts for \\

Administrator            Guest                    HelpAssistant            
Sarah Beth               SUPPORT_388945a0         


**** End of log ****
 

 

Sarah


Edited by hamluis, 09 December 2017 - 03:09 PM.


#4 JohnC_21

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Posted 09 December 2017 - 02:24 PM

The reason your svchost is using so much CPU is most likely of Windows Update. Reboot and immediately go to update settings and disable Automatic Update or right click Computer > Manage > Services and applications > Services. Double click the Automatic Update service and disable in the dropdown box.

 

Does this solve your problem?

 

When my XP computer was using near 100% CPU because of svchost I could not access the internet.

https://www.youtube.com/watch?v=jdRHVHJ6UaY

Edited by JohnC_21, 09 December 2017 - 02:28 PM.


#5 sarahliz82

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Posted 10 December 2017 - 11:13 AM

Hi John,

I rebooted the computer and went to:
start>my computer>control panel>system>automatic updates and changed from automatic to turn off automatic updates.

Then, I went to:
my computer>manage>services and applications>services and the pop up box says it was still running.

I rebooted and although the fans continue to run, the CPU usage has declined rapidly.

The internet browser issue continues though.

I went through your second right click method and under automatic updates in the pop up box is says startup type - automatic instead of running like before. There is a tab that says log on and says long on as local system account and gives me the option to disable that. But I have left it alone.

I opened Malware Bytes to see if disabling prevents malware infections would make a difference again and it did not. The fans started running, CPU usage at 100% (all from systems idle), and there are multiple processes from Firefox and Chrome running from each time I tried to open the program.

#6 JohnC_21

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Posted 10 December 2017 - 11:38 AM

Do a clean boot. Start enabling startup items and services a few at a time until you see the CPU spiking.

 

Process Explorer from SysInternals may help narrowing down the process that is causing the CPU usage.

 

https://docs.microsoft.com/en-us/sysinternals/downloads/process-explorer

 

https://www.howtogeek.com/school/sysinternals-pro/lesson2/

 

In services see if Automatic Updates has started. If yes stop the service first then disable. You will need to do this in an admin account.


Edited by JohnC_21, 10 December 2017 - 11:40 AM.


#7 sarahliz82

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Posted 12 December 2017 - 03:47 PM

Hi John, I am still working on this. I have done the clean boot and will attach images of what was running. I have not started adding things back yet. Interestingly, Malwarebytes opened at startup even though it is not on the list. I played with it for an hour or so as suggested in the clean boot post and the internet worked better (less lag) although there were still cpu spikes (see photo). Once the internet browser stopped responding, per usual, I was unable to use to get it to relaunch without restarting the computer although it showed it running under processes.

Attached Files



#8 JohnC_21

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Posted 12 December 2017 - 03:58 PM

I have read awhile ago that Malwarebytes does not get along well with XP, the paid version of Malwarebytes with real time scanning, not the free version. This may have changed. I would also uninstall SuperAntiSpyware if you are using Malwarebytes.

 

Temporarily you could uninstall Malwarebytes, if it's the paid version with real time scanning, and SuperAntispyware. See how the computer runs. You did disable the Automatic Update service, correct?



#9 alisp

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Posted 13 December 2017 - 08:07 PM

As far as I know, the incompatibility problem with Malwarebytes is with things like AVG (and maybe AVAST!) rather than XP - although running an out-of-date OS is obviously not helpful.  There is definitely a conflict between MWB and AVG, as I know to my cost :(



#10 sarahliz82

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Posted 15 December 2017 - 11:22 PM

So prior to the problem beginning I had Super Anti Spyware running (free version) and free Panda Security and Free Panda Cloud Cleaner (which always seems to find the same two or three things and removes them, but not really) which is why I downloaded Malwarebytes again. It says it is the premium version, but it is non-paid. So I feel like nothing seems to have changed when this started in terms of software downloads, etc. but I’m willing to try whatever you guys suggest doing first. Right now all three are there. I’m still in clean boot mode. CPU usage has improved a great deal, but still has random spikes. I haven’t re-enabled anything. Saw something in a recommended link about repairing missing files. I know rkill shows some missing files (above) but I don’t know if they matter. I do have an XP cd somewhere but a lot of stuff is in boxes and I can’t get to it. Chrome doesn’t seem to be working at all now. I know the machine needs to be replaced, but it makes me so mad that I can fix it.




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