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Dell PC shutting down


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#1 Richard_Hankins

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Posted 08 December 2017 - 12:30 PM

My PC is  Dell 17" laptop type XPS17, L702X, which is now some 6 years old.  A brief spec is an Intel Core i7-2670QM processor, with 16GB RAM, OS and programs running on a 256GB SSD, and data on a 500GB HDD.  It has an Nvidia GeForce GT555M graphics card, and a 3D HD screen.   OS is  Windows 7 x64 Pro - which is pretty well up to date (though I haven't checked recently for reasons that will become obvious).

 

Until two months ago it was a brilliant machine - if a bit heavy to cart about. It taken to shutting down, without any apparent provocation.   I was going to say "at random", but its now done it so often that I can see there is some pattern to it.    It begins with the occasional shut down and restart - as though it were going into sleep mode - but pulling itself back out of sleep, as it restarts where I left off, with all files open as they were at the point of shut-down.

 

Then the shutdowns become more frequent, and turn into total power offs - and require a manual press of the power button to start it again.   These become more and more frequent, so that the actual on-time becomes impractically short - once its down to a few minutes the machine becomes unusable for most purposes.    That continues to speed up until pressing the power button to bring it back to life results in the merest flicker of life from the power lamp - before it shuts down.   The power lamp probably comes on at most for about 200 milliseconds.

 

The first time I got to this point, I assumed it was a hardware failure - probably in the power system on the motherboard.  I sent the machine off to have the motherboard reflowed - i.e. all the solder joints remade on the off-chance it was a broken connection somewhere.  It came back working again.   (I guess it might be significant that someone sells this service on Ebay specifically for this Dell machine which exhibits this shutting down behaviour!)

 

That good working state lasted for about two weeks before the cycle began again.    I got down to the 200mS brief flash of the power LED, and then I tried removing all the obviously removable boards - the RAM (four modules), the SSD and the HDD.    I tried to boot it into the hardware diagnostics.   After about 4 attempts it suddenly started up.  It ran through all the diagnostics with no fault found.

 

I then replaced each item removed - booting up after each item to see if the fault returned.  It did not return.  I had the machine back to full complement and it was happily booting into Windows without a problem.   Again the machine worked for about 2 weeks, when the cycle began for a third time.

 

This time I got down to the 200mS long power LED flash state, and just abandoned it.   Left it on the side without starting it up.   It sat unused for over about 10 days.   I have now just powered it up - and its again working perfectly again.

 

I have run lots of diagnostic tests - e.g. the ones on the Dell support website.  They all return "no fault found".   Searching the event log produces nothing that I can recognise as significant - but then I am not totally sure what I am looking for.   I am still not sure whether I have a hardware fault - or a software fault - or some combination of both.

 

Anyone give me some pointers as to what tests I can run to detect what is going on?

 

thanks

 

 

Richard



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#2 Richard_Hankins

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Posted 08 December 2017 - 12:39 PM

I guess I should add to the above that overheating does not appear to be the problem.   All fluff etc has been thoroughly cleaned out internally.    And I run CoreTemp, which reports CPU temps all in the 40 - 50 degC range most of the time (like now).

 

Richard



#3 hamluis

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Posted 08 December 2017 - 03:55 PM

Please download MiniToolBox  , save it to your desktop and run it.
 
Checkmark the following checkboxes:
  List last 10 Event Viewer log
  List Installed Programs
  List Users, Partitions and Memory size.
 
Click Go and paste the content into your next post.
 
Also...please Publish a Snapshot using Speccy taking care to post the link of the snapshot in your next post.

   Go to Piriform's website, and download the free version on the left.  Click Download from Piriform.com (the FileHippo link requires an extra click). Or if you want to use a portable version of Speccy (which doesn't require installation), click the builds page link and download the portable version. You will now be asked where you want to save the file. The best place to put it is the Desktop, as it will be easy to find later.

    After the file finishes downloading, you are ready to run Speccy. If you downloaded the installer, simply double-click on it and follow the prompts until installation is complete. If you downloaded the portable version, you will need to unzip it before use. Right-click the ZIP file and click Extract all. Click Next. Open up the extracted folder and double-click on Speccy.
 
     Once inside Speccy, it will look similar to this (with your computer's specifications, of course):
 
post-33068-0-86653600-1480692866_thumb.j

     Now, at the top, click File > Publish Snapshot.

     Click Yes > then Copy to Clipboard

Now, once you are back in the forum topic you are posting in, click the ADD REPLY or REPLY TO THIS TOPIC button. Right-click in the empty space of the Reply box and click Paste. Then, click Add Reply below the Reply box.

Louis



#4 Richard_Hankins

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Posted 08 December 2017 - 04:02 PM

Louis,

 

thank for such a quick response.  Here's the output of Minitoolbox:

 

MiniToolBox by Farbar  Version: 17-06-2016
Ran by Richard (administrator) on 08-12-2017 at 20:57:51
Running from "E:\Downloads"
Microsoft Windows 7 Professional  Service Pack 1 (X64)
Model: Dell System XPS L702X Manufacturer: Dell Inc.
Boot Mode: Normal
***************************************************************************
 
========================= Event log errors: ===============================
 
Application errors:
==================
Error: (12/08/2017 08:47:13 PM) (Source: VSS) (User: )
Description: Volume Shadow Copy Service error: Error calling a routine on the Shadow Copy Provider {b5946137-7b9f-4925-af80-51abd60b20d5}. Routine returned E_INVALIDARG. Routine details GetSnapshot({00000000-0000 -0000- 0000 -000000000000},000000000037A640).
Operation:
   Get Shadow Copy Properties
Context:
   Execution Context: Coordinator
 
Error: (12/08/2017 08:47:07 PM) (Source: VSS) (User: )
Description: Volume Shadow Copy Service error: Error calling a routine on the Shadow Copy Provider {b5946137-7b9f-4925-af80-51abd60b20d5}. Routine returned E_INVALIDARG. Routine details GetSnapshot({00000000-0000-0000- 0000-000000000000},000000000037A640).
Operation:
   Get Shadow Copy Properties
Context:
   Execution Context: Coordinator
 
Error: (12/08/2017 08:47:00 PM) (Source: VSS) (User: )
Description: Volume Shadow Copy Service error: Error calling a routine on the Shadow Copy Provider {b5946137-7b9f-4925-af80-51abd60b20d5}. Routine returned E_INVALIDARG.Routine details GetSnapshot({00000000-0000-0000 -0000-000000000000},000000000037A640).
Operation:
   Get Shadow Copy Properties
Context:
   Execution Context: Coordinator
 
Error: (12/08/2017 08:46:55 PM) (Source: VSS) (User: )
Description: Volume Shadow Copy Service error: Error calling a routine on the Shadow Copy Provider {b5946137-7b9f-4925-af80-51abd60b20d5}. Routine returned E_INVALIDARG. Routine details GetSnapshot({00000000-0000-0000 -0000-000000000000},000000000037A640).
Operation:
   Get Shadow Copy Properties
Context:
   Execution Context: Coordinator
 
Error: (12/08/2017 08:30:18 PM) (Source: VSS) (User: )
Description: Volume Shadow Copy Service error: Error calling a routine on the Shadow Copy Provider {b5946137-7b9f-4925-af80-51abd60b20d5}. Routine returned E_INVALIDARG. Routine details GetSnapshot({00000000-0000-0000- 0000-000000000000},00000000001474A0).
Operation:
   Get Shadow Copy Properties
Context:
   Execution Context: Coordinator
 
Error: (12/08/2017 08:30:12 PM) (Source: VSS) (User: )
Description: Volume Shadow Copy Service error: Error calling a routine on the Shadow Copy Provider {b5946137-7b9f-4925-af80-51abd60b20d5}. Routine returned E_INVALIDARG. Routine details GetSnapshot({00000000-0000-0000- 0000-000000000000},00000000001474A0).
Operation:
   Get Shadow Copy Properties
Context:
   Execution Context: Coordinator
 
Error: (12/08/2017 08:30:06 PM) (Source: VSS) (User: )
Description: Volume Shadow Copy Service error: Error calling a routine on the Shadow Copy Provider {b5946137-7b9f-4925-af80-51abd60b20d5}. Routine returned E_INVALIDARG.Routine details GetSnapshot({00000000-0000-0000-0000 -000000000000},00000000001474A0).
Operation:
   Get Shadow Copy Properties
Context:
   Execution Context: Coordinator
 
Error: (12/08/2017 08:29:19 PM) (Source: VSS) (User: )
Description: Volume Shadow Copy Service error: Error calling a routine on the Shadow Copy Provider {b5946137-7b9f-4925-af80-51abd60b20d5}. Routine returned E_INVALIDARG.Routine details GetSnapshot({00000000-0000-0000-0000- 000000000000},00000000001474A0).
Operation:
   Get Shadow Copy Properties
Context:
   Execution Context: Coordinator
 
Error: (12/08/2017 08:14:07 PM) (Source: VSS) (User: )
Description: Volume Shadow Copy Service error: Error calling a routine on the Shadow Copy Provider {b5946137-7b9f-4925-af80-51abd60b20d5}. Routine returned E_INVALIDARG. Routine details GetSnapshot({00000000-0000-0000-0000- 000000000000},0000000000401920).
Operation:
   Get Shadow Copy Properties
Context:
   Execution Context: Coordinator
 
Error: (12/08/2017 08:13:55 PM) (Source: VSS) (User: )
Description: Volume Shadow Copy Service error: Error calling a routine on the Shadow Copy Provider {b5946137-7b9f-4925-af80-51abd60b20d5}. Routine returned E_INVALIDARG. Routine details GetSnapshot({00000000-0000-0000-0000- 000000000000},0000000000401920).
Operation:
   Get Shadow Copy Properties
Context:
   Execution Context: Coordinator
 
 
System errors:
=============
Error: (12/08/2017 06:33:29 PM) (Source: Service Control Manager) (User: )
Description: The Peer Networking Grouping service depends on the Peer Name Resolution Protocol service which failed to start because of the following error: %%-2140993535
 
Error: (12/08/2017 06:33:29 PM) (Source: Service Control Manager) (User: )
Description: The Peer Name Resolution Protocol service terminated with the following error: %%-2140993535
 
Error: (12/08/2017 06:33:29 PM) (Source: Service Control Manager) (User: )
Description: The Peer Networking Grouping service depends on the Peer Name Resolution Protocol service which failed to start because of the following error: %%-2140993535
 
Error: (12/08/2017 06:33:29 PM) (Source: Service Control Manager) (User: )
Description: The Peer Name Resolution Protocol service terminated with the following error: %%-2140993535
 
Error: (12/08/2017 06:33:29 PM) (Source: PNRPSvc) (User: )
Description: 0x80630801
 
Error: (12/08/2017 06:33:29 PM) (Source: PNRPSvc) (User: )
Description: 0x80630801
 
Error: (12/08/2017 04:51:57 PM) (Source: BROWSER) (User: )
Description: The browser service has failed to retrieve the backup list too many times on transport \Device\NetBT_Tcpip_{99F7CF00-712B-4A9F-B160-242A1CB235E4}. The backup browser is stopping.
 
Error: (12/08/2017 04:49:22 PM) (Source: Service Control Manager) (User: )
Description: The Peer Networking Grouping service depends on the Peer Name Resolution Protocol service which failed to start because of the following error: %-2140993535
 
Error: (12/08/2017 04:49:22 PM) (Source: Service Control Manager) (User: )
Description: The Peer Name Resolution Protocol service terminated with the following error: %%-2140993535
 
Error: (12/08/2017 04:49:22 PM) (Source: Service Control Manager) (User: )
Description: The Peer Networking Grouping service depends on the Peer Name Resolution Protocol service which failed to start because of the following error: %%-2140993535
 
Microsoft Office Sessions:
=========================
 
=========================== Installed Programs ============================
7-Zip 16.04 (x64) (HKLM\...\7-Zip) (Version: 16.04 - Igor Pavlov)
ABBYY FineReader 12 Professional (HKLM-x32\...\{F12000FE-0001-0000-0000-074957833700}) (Version: 12.0.501 - ABBYY Production LLC)
AccelerometerP11 (HKLM-x32\...\{87434D51-51DB-4109-B68F-A829ECDCF380}) (Version: 2.00.11.22 - STMicroelectronics)
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Adobe AIR (HKLM-x32\...\Adobe AIR) (Version: 1.5.3.9130 - Adobe Systems Inc.)
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Adobe Photoshop Elements 9 (HKLM-x32\...\Adobe Photoshop Elements 9) (Version: 9.0.3.0 - Adobe Systems Incorporated)
Advanced PDF Password Recovery (HKLM-x32\...\{A85CC7BA-760F-4B65-8E2F-640BE314F2F8}) (Version: 5.06.113.2041 - Elcomsoft Co. Ltd.)
Advanced Renamer (HKLM-x32\...\Advanced Renamer_is1) (Version: 3.77 - Hulubulu Software)
AirDroid 3.4.0.1 (HKLM-x32\...\AirDroid) (Version: 3.4.0.1 - Sand Studio)
Amazon Kindle (HKCU\...\Amazon Kindle) (Version: 1.21.0.48017 - Amazon)
Applian Director 3 (HKLM-x32\...\Applian Director3.01) (Version: 3.01 - Applian Technologies Inc.)
Applian Director 3 (HKLM-x32\...\Applian Director3.02) (Version: 3.02 - Applian Technologies Inc.)
Applian Network Monitor (3.0.8.1) (HKLM-x32\...\Applian Network Monitor) (Version: 3.0.8.1 - Applian Technologies)
Ashampoo Burning Studio 16 (HKLM-x32\...\{91B33C97-A730-69CE-7A4F-4ADF378BB993}_is1) (Version: 16.0.7 - Ashampoo GmbH & Co. KG)
Audacity 2.1.2 (HKLM-x32\...\Audacity®_is1) (Version: 2.1.2 - Audacity Team)
AudibleManager (HKLM-x32\...\AudibleManager) (Version: 2009805873.48.56.2690282 - Audible, Inc.)
Backup and Sync from Google (HKLM-x32\...\{604582EB-8259-4ED6-9B1B-6F2494D4B640}) (Version: 3.37.7411.4599 - Google, Inc.)
Belarc Advisor 8.5c (HKLM-x32\...\Belarc Advisor) (Version: 8.5.3.0 - Belarc Inc.)
Brother MFL-Pro Suite MFC-J6920DW (HKLM-x32\...\{6A367B4D-2E1C-4843-9FF0-A1DF1DEAB1E6}) (Version: 1.0.0.0 - Brother Industries, Ltd.)
CCleaner (HKLM\...\CCleaner) (Version: 5.33 - Piriform)
Core Temp 1.11 (HKLM\...\{086D343F-8E78-4AFC-81AC-D6D414AFD8AC}_is1) (Version: 1.11 - ALCPU)
CPUID CPU-Z 1.81.1 (HKLM\...\CPUID CPU-Z_is1) (Version: 1.81.1 - )
CPUID HWMonitor 1.33 (HKLM\...\CPUID HWMonitor_is1) (Version: 1.33 - )
CrashPlan (HKLM\...\{82DD9B45-C8B7-4786-A733-4D76CA572AA6}) (Version: 4.8.3.15 - Code 42 Software)
CrystalDiskInfo 7.0.5 (HKLM-x32\...\CrystalDiskInfo_is1) (Version: 7.0.5 - Crystal Dew World)
Dell SupportAssist (HKLM\...\PC-Doctor for Windows) (Version: 2.0.6875.668 - Dell)
Dell System Detect (HKCU\...\d24084d039586cae) (Version: 8.11.0.3 - Dell)
Dropbox (HKLM-x32\...\Dropbox) (Version: 40.4.46 - Dropbox, Inc.)
Dropbox Update Helper (HKLM-x32\...\{099218A5-A723-43DC-8DB5-6173656A1E94}) (Version: 1.3.59.1 - Dropbox, Inc.) Hidden
EaseUS Partition Master 12.0 (HKLM-x32\...\EaseUS Partition Master_is1) (Version:  - EaseUS)
Elements 9 Organizer (HKLM-x32\...\{433EACD8-4747-4A6A-826A-FFA9F39B0D40}) (Version: 9.0 - Adobe Systems Incorporated) Hidden
Elements STI Installer (HKLM-x32\...\{E2AE009D-37E5-4724-A6B8-0ED6A6BA4F68}) (Version: 1.0 - Adobe Systems Incorporated) Hidden
Everything 1.4.1.877 (x64) (HKLM\...\Everything) (Version: 1.4.1.877 (x64) - David Carpenter)
Extended Asian Language font pack for Adobe Acrobat Reader DC (HKLM-x32\...\{AC76BA86-7AD7-2530-0000-AC0F074E4100}) (Version: 15.007.20033 - Adobe Systems Incorporated)
FFmpeg (Windows) for Audacity version 2.2.2 (HKLM-x32\...\{9C7E31E3-017F-434C-AC40-24431A354A1E}_is1) (Version: 2.2.2 - )
Google Chrome (HKLM-x32\...\Google Chrome) (Version: 62.0.3202.94 - Google Inc.)
Google Update Helper (HKLM-x32\...\{60EC980A-BDA2-4CB6-A427-B07A5498B4CA}) (Version: 1.3.33.7 - Google Inc.) Hidden
Image Composite Editor (HKLM\...\{92AB5708-1AAA-4B1B-A8D5-45CF3AD77519}) (Version: 2.0.3 - Microsoft Corporation)
inAudible (HKLM-x32\...\{3C93E9AA-3715-492A-9B57-240777F41926}) (Version: 1.175.0 - The GUN)
inSSIDer 4 (HKLM-x32\...\{106E5A6F-A4C0-47B7-BA51-61DA07A90F9C}) (Version: 4.2.1.109 - MetaGeek, LLC)
inSSIDer Home (HKLM-x32\...\{9E54E4AE-B67A-4925-8E92-0E1F9817FD73}) (Version: 3.1.2.1 - MetaGeek, LLC)
Intel® Management Engine Components (HKLM-x32\...\{65153EA5-8B6E-43B6-857B-C6E4FC25798A}) (Version: 7.0.0.1144 - Intel Corporation)
Intel® PROSet/Wireless for Bluetooth® + High Speed (HKLM\...\{BEE86606-EFB5-4353-9F34-29E0C59CDCFA}) (Version: 15.2.0.0284 - Intel Corporation)
Intel® PROSet/Wireless WiFi Software (HKLM\...\{181BBF43-CA17-4E1A-A78D-81E67A57B8A4}) (Version: 15.02.0000.1258 - Intel Corporation)
IPTInstaller (HKLM-x32\...\{08208143-777D-4A06-BB54-71BF0AD1BB70}) (Version: 4.0.9 - HTC)
JMicron Flash Media Controller Driver (HKLM-x32\...\{26604C7E-A313-4D12-867F-7C6E7820BE4C}) (Version: 1.0.64.1 - JMicron Technology Corp.)
LAME v3.99.3 (for Windows) (HKLM-x32\...\LAME_is1) (Version:  - )
LibreOffice 5.2 Help Pack (English (United States)) (HKLM-x32\...\{941EAD84-1F5B-4DE8-B702-720934C1D46D}) (Version: 5.2.4.2 - The Document Foundation)
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NVIDIA 3D Vision Driver 388.31 (HKLM\...\{B2FE1952-0186-46C3-BAEC-A80AA35AC5B8}_Display.3DVision) (Version: 388.31 - NVIDIA Corporation)
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Renesas Electronics USB 3.0 Host Controller Driver (HKLM-x32\...\{5442DAB8-7177-49E1-8B22-09A049EA5996}) (Version: 2.1.27.0 - Renesas Electronics Corporation) Hidden
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Replay Converter 5 (5.0.1.54) (HKLM-x32\...\Replay Converter 5) (Version: 5.0.1.54 - Applian Technologies)
Replay Media Catcher 6 (6.0.1.54) (HKLM-x32\...\Replay Media Catcher 6) (Version: 6.0.1.54 - Applian Technologies)
Replay Media Catcher 7 (7.0.0.17) (HKLM-x32\...\Replay Media Catcher 7) (Version: 7.0.0.17 - Applian Technologies)
Replay Media Splitter 3.0.1703.9 (HKLM-x32\...\Replay_Media_Splitter_1.2) (Version: 3.0.1703.9 - Applian Technologies Inc.)
Replay Music 7 (7.0.1.54) (HKLM-x32\...\Replay Music 7) (Version: 7.0.1.54 - Applian Technologies)
Replay Music 8 (8.0.0.14) (HKLM-x32\...\Replay Music 8) (Version: 8.0.0.14 - Applian Technologies)
Replay Radio 11 (11.0.0.14) (HKLM-x32\...\Replay Radio 11) (Version: 11.0.0.14 - Applian Technologies)
Replay Radio 9 (9.0.1.46) (HKLM-x32\...\Replay Radio 9) (Version: 9.0.1.46 - Applian Technologies)
Replay Telecorder 2 (HKLM-x32\...\Replay Telecorder 2) (Version: 2.4 - Applian Technologies Inc.)
Replay Url Finder (9.0.1.59) (HKLM-x32\...\Replay Url Finder) (Version: 9.0.1.59 - Applian Technologies)
Replay Video Capture 8 (HKLM-x32\...\Replay Video Capture 8) (Version: 8.8.4 - Applian Technologies Inc.)
Samsung SideSync (HKLM-x32\...\Samsung SideSync) (Version: 4.7.5.114 - Samsung Electronics Co., Ltd.)
Samsung USB Driver for Mobile Phones (HKLM\...\{D0795B21-0CDA-4a92-AB9E-6E92D8111E44}) (Version: 1.5.63.0 - Samsung Electronics Co., Ltd.)
SeaTools for Windows 1.4.0.6 (HKLM-x32\...\SeaTools for Windows) (Version: 1.4.0.6 - Seagate Technology)
Skype™ 7.3 (HKLM-x32\...\{24991BA0-F0EE-44AD-9CC8-5EC50AECF6B7}) (Version: 7.3.101 - Skype Technologies S.A.)
Spotify (HKCU\...\Spotify) (Version: 1.0.68.407.g6864aaaf - Spotify AB)
Synaptics Pointing Device Driver (HKLM\...\SynTPDeinstKey) (Version: 15.3.22.0 - Synaptics Incorporated)
Sync (HKLM-x32\...\{96855E80-23DA-11E2-BDFB-09006188709B}) (Version: 1.1.15.1171 - Sync)
TinyCAD 2.90.00 (HKLM-x32\...\TinyCAD) (Version: 2.90.00 - TinyCAD)
TomTom MyDrive Connect 4.1.5.3181 (HKLM-x32\...\MyDriveConnect) (Version: 4.1.5.3181 - TomTom)
Unlocker 1.9.2 (HKLM\...\Unlocker) (Version: 1.9.2 - Cedrick Collomb)
Update for 2007 Microsoft Office System (KB967642) (HKLM-x32\...\{90120000-0011-0000-0000-0000000FF1CE}_PROPLUS_{C444285D-5E4F-48A4-91DD-47AAAA68E92D}) (Version:  - Microsoft)
Video Padlock (HKLM-x32\...\Video Padlock1.20) (Version: 1.20 - Applian Technologies Inc.)
Visual Studio C++ 10.0 Runtime (HKLM-x32\...\{4412F224-3849-4461-A3E9-DEEF8D252790}) (Version: 10.0.0 - TomTom International B.V.)
VLC media player (HKLM-x32\...\VLC media player) (Version: 2.2.6 - VideoLAN)
VueScan x64 (HKLM\...\VueScan x64) (Version:  - )
Vulkan Run Time Libraries 1.0.39.1 (HKLM\...\VulkanRT1.0.39.1) (Version: 1.0.39.1 - LunarG, Inc.)
Vulkan Run Time Libraries 1.0.61.0 (HKLM\...\VulkanRT1.0.61.0) (Version: 1.0.61.0 - LunarG, Inc.) Hidden
Webroot SecureAnywhere (HKLM-x32\...\WRUNINST) (Version: 9.0.18.44 - Webroot)
WinPcap 4.1.3 (HKLM-x32\...\WinPcapInst) (Version: 4.1.0.2980 - Riverbed Technology, Inc.)
Yodot Doc Repair (HKLM-x32\...\{61984FF3-F44E-4C88-A97B-6E5F4FC537F0}_is1) (Version: 1.0.0.26 - Yodot Software)
 
========================= Memory info: ===================================
Percentage of memory in use: 39%
Total physical RAM: 16344.17 MB
Available physical RAM: 9820.75 MB
Total Virtual: 32686.52 MB
Available Virtual: 25608.68 MB
 
========================= Partitions: =====================================
1 Drive c: () (Fixed) (Total:232.79 GB) (Free:75.04 GB) NTFS
3 Drive e: (Data) (Fixed) (Total:465.76 GB) (Free:72.92 GB) NTFS
4 Drive f: () (Removable) (Total:7.39 GB) (Free:5.9 GB) FAT32
 
========================= Users: ========================================
User accounts for \\RICHARD-PC
 
Administrator            Guest                    Richard                  
 
 
**** End of log ****
 
 
 
thanks
 
Richard

Edited by hamluis, 08 December 2017 - 04:25 PM.


#5 MadmanRB

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Posted 08 December 2017 - 04:05 PM

Could be a battery issue.

Sometimes the best thing to do is to see if you can getb the battery replaced.

Even if the laptop is plugged in a bad power connector does have an effect so I would check that too.

Also make sure the machine is getting air and is free of dust.


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#6 hamluis

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Posted 08 December 2017 - 04:43 PM

Looking at the Shadow Copy errors and the install of CrashPlan...I would uninstall CP and see if problems persist.

 

Misc Info.

 

I would also run the chkdsk /r command on the Seagate drive.

 

Louis



#7 Richard_Hankins

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Posted 09 December 2017 - 02:03 AM

Could be a battery issue.

Sometimes the best thing to do is to see if you can getb the battery replaced.

Even if the laptop is plugged in a bad power connector does have an effect so I would check that too.

Also make sure the machine is getting air and is free of dust.

Indeed - it could have been any or all of those.   Trouble is its got a brand new battery.     It also has a brand new power connector.     And the dust has been cleaned out extremely thoroughly - to the point where I actually stripped the fan down and wiped the fan blades clean.   The heatsink has also been cleaned out fin by fin.    Its close to being in "as new" condition as regards those things.     I suspected all those things early on and dealt with each of them one by one - and its made no difference whatsoever.

 

Richard



#8 Richard_Hankins

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Posted 09 December 2017 - 02:28 AM

Louis,
 
thanks for some ideas.  I have uninstalled CrashPlan for the moment.  I note however that the article you gave the link to only talks about CP itself crashing - it didn't take out the entire machine!
 
I am running chkdsk as you suggest and will update this thread when I have a result.
 
I am still strongly suspecting a hardware fault though - if only because when at its most severe the PC powers up for no more than a few hundred milliseconds.   In that time, Windows gets nowhere near starting.   That's plain from the Event Viewer - which only shows the expected EventId = 41 result when Windows has got as far as running before an unexpected power down.  So presumably when the fault appears in that guise it must be some interaction of hardware and the BIOS?
 
I am expert enough with hardware to happily look for hardware faults say in the power supply section of the motherboard.  Trouble is that I have no schematic - and as far as I can tell from a net search its not available.  Without a schematic I wouldn't near where to start looking.  And software tools for this level of diagnostics appear to be non-existent.   The eventviewer itself appears to be near useless for this sort of fault (a common complaint with EventId=41!).   
 
Right now I am using the machine itself to post here.   I successfully manage to power it up about half an hour before posting here - and I have not switched it off since (so its been running just over 1 day).   There's been no sign of the fault so far this time - but I have not tried to provoke it (e.g. by physically moving the machine and thus perhaps breaking some intermittent connection somewhere) - but that is exactly the pattern of this fault.   The machine works perfectly - until it doesn't - which could happen in 5 seconds time or 2 weeks time.
 
Richard
 
here's the output of the chkdsk /r routine:
 

C:\Windows\system32>chkdsk E: /r
The type of the file system is NTFS.
 
Chkdsk cannot run because the volume is in use by another
process.  Chkdsk may run if this volume is dismounted first.
ALL OPENED HANDLES TO THIS VOLUME WOULD THEN BE INVALID.
Would you like to force a dismount on this volume? (Y/N) y
Volume dismounted.  All opened handles to this volume are now invalid.
Volume label is Data.
 
CHKDSK is verifying files (stage 1 of 5)...
  257280 file records processed.
File verification completed.
  208 large file records processed.
  0 bad file records processed.
  0 EA records processed.
  0 reparse records processed.
CHKDSK is verifying indexes (stage 2 of 5)...
  301944 index entries processed.
Index verification completed.
  0 unindexed files scanned.
  0 unindexed files recovered.
CHKDSK is verifying security descriptors (stage 3 of 5)...
  257280 file SDs/SIDs processed.
Security descriptor verification completed.
  22333 data files processed.
CHKDSK is verifying Usn Journal...
  37581912 USN bytes processed.
Usn Journal verification completed.
CHKDSK is verifying file data (stage 4 of 5)...
  257264 files processed.
File data verification completed.
CHKDSK is verifying free space (stage 5 of 5)...
  19119671 free clusters processed.
Free space verification is complete.
Adding 10 bad clusters to the Bad Clusters File.
Correcting errors in the Volume Bitmap.
Windows has made corrections to the file system.
 
 488383487 KB total disk space.
 411421420 KB in 234780 files.
    107904 KB in 22334 indexes.
        40 KB in bad sectors.
    375475 KB in use by the system.
     65536 KB occupied by the log file.
  76478648 KB available on disk.
 
      4096 bytes in each allocation unit.
 122095871 total allocation units on disk.
  19119662 allocation units available on disk.
 
C:\Windows\system32>
 
 
Well, some faults were found - and corrected.   However I come back to the point above - none of these faults can come into play in the first 200 millisecs after power on (correct me if I am wrong) - so it seems unlikely these will prove to be the root of the problem?
 
 
Richard


 


Edited by hamluis, 09 December 2017 - 01:26 PM.
Merged posts - Hamluis.


#9 Havachat

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Posted 09 December 2017 - 05:52 AM

Maybe something is loose somewhere as you state , if moved ? 

I would prove that ....and move it around.

 

100ms at boot ?  - You could try removing one stick of ram and boot , and swap em around also , could be an issue at boot time.

 

Maybe Command Prompt with administrator rights - sfc /scannow. The sfc /scannow command will scan all protected system files, and replace corrupted files with a cached copy.



#10 Richard_Hankins

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Posted 09 December 2017 - 07:47 AM

Havachat,

 

yes, I will certainly move it about as I would normally do.  Its a laptop and I need it to be portable.

 

I have already done the sfc check - that turned up nothing - sorry didn't mention that originally.

 

Yes it could still be a faulty RAM stick - but they have all been run through extensive hardware tests to see if anything turned up - it didn't.   I will try removing two of the sticks, and see if the fault returns.   With an average wait of anything up to 2 weeks for the fault to resurface this could be a very long repair cycle.

 

Richard    


Edited by hamluis, 10 December 2017 - 09:57 AM.


#11 hamluis

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Posted 09 December 2017 - 01:28 PM

Did you run the Dell Diagnostics package?  Since it's a Dell system, that's a logical place to start if one thinks there is a hardware problem.

 

Louis



#12 Richard_Hankins

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Posted 10 December 2017 - 08:56 AM

Louis,

 

I have certainly run some of the Dell tests in the past.   Like the memory stress one.   I am referring to the ones you get on the Dell UK support website, and there is 30 in all.   Strangely it says "full test (40 mins)", but if you actually start selecting individual components to test it rapidly goes over 40 minutes.  The HDD stress test alone takes 150 minutes - so I am not sure what is going on here.

 

Anyway, after seeing your comment yesterday I decided to do click on the "full test (40 mins)" test.    I left it running - and there is very little visibility of what is going on.   By 11pm it was still running.   When I came back this morning the machine had shut down by itself (no the power settings do not allow it to shut down by itself - its set to "NEVER").

 

I have - after multiple attempts - got it to restart.   First time it just did that power on for 200msecs thing and remained off.    But after multiple presses of the power button it eventually started.  It then hung up, with no keyboard or mouse working.   After another power down and restart - its managed to power up and get into Windows.    And I am now typing this response on it.

 

I am going to try running the Dell tests one at a time - starting with the System Stress test, which nominally takes 30 mins.   I will then continue with others and post updates.

 

 

Richard



#13 ranchhand_

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Posted 10 December 2017 - 09:34 AM

Two things pop into mind you might want to check, although on a lap it can be a pain.

Next time you open the lap up, carefully check the capacitors on the motherboard, and any that are on any peripheral circuit boards. If any are bulging on the top, or have electrolyte on them, that one is bad. Easy to miss, use a bright light.

Attached File  Bad-Caps3.jpg   57.01KB   0 downloads

Attached File  Bad-Caps4.jpg   105.83KB   0 downloads

Next, check your power switch; on a desktop computer, a power switch (or a reset switch) that is shorting will do all kinds of crazy things that will have you talking to yourself.


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#14 Richard_Hankins

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Posted 10 December 2017 - 12:37 PM

Well, following up my last post, the system stress passed no problem.   Then I ran the memory stress test.  Result: "Critical errors found".      I am hoping I've now found whatever it is.  Annoyingly, the test doesn't pinpoint it to a particular RAM module, so I will have to take them out one by one and run the test until I work out which one it is.

 

Richard



#15 hamluis

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Posted 10 December 2017 - 02:11 PM

Memtest86+ Guide-How To's - Overclockers Forums - http://www.overclockers.com/forums/showthread.php?t=409152

 

Louis






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