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Random crash, no BSOD


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#1 Eternalgravity

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Posted 07 December 2017 - 01:14 PM

So this computer randomly shuts down on me. Out of dozens of crashes, only three threw bsod. Everyone had a different driver as the cause. It would even randomly crash before it hit the windows logo starting up, even if I just left it alone idle.
I had my cousin do a quick look, he switched around the RAM. Did diagnostics on them, every thing seemed to be fine. He said he found errors starting in August involving a service pack (I had crashing there, but I managed to 'fix' that, forget how), then the Garmin (GPS) updater showed an error message the same time it started crashing again.
I had tried to take the Garmin off before sending it to him, but computer kept coming up with error, or did its random crash.

He had had it on for 4 days, playing several youtube videos, even watched movies on it, etc. No crashing, no over heating, had to play a dozen tabs of youtube at once to get it to crash.
I had yahoo mail and Facebook up and it crashed a bit ago. CPU 10% and Ram 47%


http://speccy.piriform.com/results/MK78yG2yRMCvtUq24svDvSN



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#2 bwv848

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Posted 09 December 2017 - 10:23 PM

We need more information about your system than what you've provided. Hence, please follow these BSOD posting instructions and attach the requested files by replying to this topic. You may skip the part of step three where it instructs you to create a new topic, since you already have a topic here. There's no need to create another topic. :wink:

Thank you.

Regards,
bwv848

P.S. Even if your computer isn't blue screening, please still do the above.


If I do not reply in three days, please message me.
 
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#3 Eternalgravity

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Posted 10 December 2017 - 02:13 PM

Ah sorry, in my rush I must have missed the attach button when I uploaded the zip file

Attached Files



#4 bwv848

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Posted 11 December 2017 - 10:02 PM

Hi,

 

Looks like your hard disk may be in a bit of trouble:

Event[145]:
  Log Name: System
  Source: Disk
  Date: 2017-12-07T09:39:08.306
  Event ID: 11
  Task: N/A
  Level: Error
  Opcode: N/A
  Keyword: Classic
  User: N/A
  User Name: N/A
  Computer: Kelly-PC
  Description:
The driver detected a controller error on \Device\Harddisk1\DR1.

Event[34664]:
  Log Name: System
  Source: Disk
  Date: 2017-05-29T01:42:00.332
  Event ID: 11
  Task: N/A
  Level: Error
  Opcode: N/A
  Keyword: Classic
  User: N/A
  User Name: N/A
  Computer: Kelly-PC
  Description:
The driver detected a controller error on \Device\Harddisk2\DR2.

Please run SeaTools for Windows LONG GENERIC test, testing all drives connected to the system. Info can be found here:

 

www.carrona.org/hddiag.html

 

If the tests pass, please run a CHKDSK:

 

:step1: Check Disk

WARNING: It is recommended that you backup ALL your files. If CHKDSK finds and repairs a corrupted sector, you may lose your data.

  • Click Start, enter cmd.exe in the Search box, right-click on cmd.exe, and then click Run as administrator.
  • Type the following command and hit ENTER:

chkdsk /R
  • You should see this message:

The type of the file system is NTFS.
Cannot lock current drive.

Chkdsk cannot run because the volume is in use by another
process.  Would you like to schedule this volume to be
checked the next time the system restarts? (Y/N)
  • Type Y and hit Enter on your keyboard.
  • Restart your computer and CHKDSK will run.

Once CHKDSK is complete, we need the log:
  • Click Start, enter powershell.exe in the Search box, right-click on powershell.exe, and then click Run as administrator.
  • Copy this command:

Get-WinEvent -FilterHashTable @{logname="Application"; id="1001"}| ?{$_.providername –match "wininit"} | fl timecreated, message | out-file $Env:UserProfile\Desktop\CHKDSKResults.txt
  • Right-click in Powershell to paste the command.
  • You will find CHKDSKResults.txt on your Desktop. Copy/paste that log in your next reply.

We are just trying to ensure that your hard disk is fine before moving on, so we don't waste your time... :wink:


If I do not reply in three days, please message me.
 
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#5 Eternalgravity

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Posted 19 December 2017 - 10:05 AM

Sorry for lack of reply, holiday chaos.
I got the Sea Tools downloaded, a popup came up saying there's an update on the firmware. I clicked the links that were provided but both were broken pages.
I'm assuming I'd want to update the firmware first, before running the test? And how would I do that? I'm out of practice.



#6 bwv848

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Posted 19 December 2017 - 11:24 AM

Yes, feel free to update the firmware.


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#7 Eternalgravity

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Posted 19 December 2017 - 12:01 PM

Well, I tried to update it as Seagate is saying there is one. But Device Manager says it's up to date. I even went to Toshiba drivers but none of the numbers (including the number Seagate gave) is coming up. Is it a good idea to update if it keeps randomly crashing? I just read it might permanently kill it if it stops mid update.

I had Seatools to 74% but it crashed. Not sure if because of Seatools or me looking up driver info. I had to run a quick errand so figured I'd let it run while I was out. Running it again now, after this is posted, leaving it alone to do its thing.



#8 bwv848

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Posted 19 December 2017 - 12:31 PM

WHOOPS, didn't read your post carefully. Don't bother with the firmware update. Most HDDs don't need firmware updates... don't know what SeaGate is doing.


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#9 Eternalgravity

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Posted 19 December 2017 - 02:01 PM

Oh good, I was a little confused myself.

Well it passed Seatools (I'm assuming there's nothing supposed to pop up and me post it here?)

I'll do the cmd.exe now. If I don't reply back, something went wrong.



#10 Eternalgravity

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Posted 19 December 2017 - 04:34 PM

For some reason it won't let me paste, so I attached the file.

Attached Files



#11 Eternalgravity

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Posted 24 December 2017 - 09:04 AM

First thing this morning, just getting on computer, instant BSOD. Here's the dump jic you can use it.

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#12 bwv848

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Posted 24 December 2017 - 03:56 PM

Can you run the SFCA again?


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#13 Eternalgravity

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Posted 03 January 2018 - 11:30 AM

Okay, I went to run it again. I don't remember it opening 10 windows to run it last time I ran it.
Regardless it crashed. BSOD
Restarted it, it crashed before it got to the windows screen.
Restarted, crashed right when windows screen was going to desktop, auto restarted. Crashed before words even popped up.
Finally loaded to desktop, with an alert saying something like can't click to run when click to run is being...(un/re?)installed. It crashed before I really got to read it.
Started in safemode, how I'm typing this now.

Any ideas before I try it again? Would the single BSOD help you?



#14 Eternalgravity

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Posted 10 January 2018 - 06:20 PM

I finally got it to go without crashing. File Attached.

Attached Files



#15 bwv848

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Posted 10 January 2018 - 11:07 PM

Can you start running these hardware diagnostics - www.carrona.org/hwdiag.html? I'm currently very busy, and will be for the next few weeks, so that's all I can suggest until I look over the reports in detail.

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