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File Explorer Hangs After Transition from Work Network to Private Network

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#1 RFclipse


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Posted 05 December 2017 - 10:06 PM

I have a specific problem with my WIN10 laptop where File Explorer hangs and gives me the continuous "working on it" message only after I change my wifi network from the office wifi (where I have several network drives mapped) to a private wifi network. This only started happening recently,  but it's now 100% repeatable any time I go off my work network. The private network does not matter (I've repeated the issue on several). I've created a dump file from the task manager for File Explorer while the issue was happening, but I can't interpret much from it myself. When the issue happens, all program icons within the File Explorer turn to a generic white icon, and I'm basically unable to do anything associated with the File Explorer.  


A computer restart usually solves the issue until I log back onto my office wifi, then the problem begins again when I transition to a private wifi network.


Any thoughts or suggestions?


HP EliteBook 820 G3

Windows 10 Enterprise

Version 1607



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#2 bwv848


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Posted 06 December 2017 - 03:55 PM

Let's try disabling some shell extensions...
:step1: ShellExView by NirSoft (thanks to usasma!!!)
• Download and save ShellExView from here.
• Right-click on the downloaded ZIP file, click Extract all, taking note of where the files will be extracted, and then hit Extract.
• Open up the extracted folder, right-click on shexview.exe and select Run as administrator. Please accept any User Account Control prompts.
• Look at the menu above, click Options and check (click) Hide All Microsoft Extensions.
• Please disable all NON-Microsoft extensions. :exclame: DO NOT DISABLE ANY MICROSOFT EXTENSIONS!!!
• Restart your computer and check the results. If the issue is gone, start enabling a few until you can find the culprit.

If I do not reply in three days, please message me.
BC BSOD Posting Instructions | Carrona BSOD Index | Driver Reference Table (DRT)

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