This is driving me crazy and from what I can tell I am not alone having this problem. I am running Office 2010 Pro Plus on my Windows 7 pro 64bit desktop. There is one sender who I have marked as trusted and their emails keep getting sent to my spam folder. I have tried creating rules, with no success and then deleting all rules, same outcome. I also have marked as trusted their domain, nothing seems to work. Any help much appreciated.