I am helping a friend that has a HP Pavilion Vista Machine. It was not working but I was able to backup pictures, music, etc.
I then did a restore to Factory Condition and all is working well except the DVD/CD drive. It shows in Device Manager and shows that it should be working. When a disc is inserted it you can see the drive light working but it will not open either a CD or a DVD.
I have a Windows 7 copy that I want to put on the machine but with the DVD not working I can't install. I would sure appreciate any ideas. The machine has a dual core processor and 6 gigs of RAM so I am sure it would handle Windows 7. Please give me some ideas so I can get Windows 7 installed.
The Device Manager shows no errors on any of the devices.
Thanks in advance for any and all assistance.