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Computer boots up to black screen with no mouse


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#1 mcrksman

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Posted 05 December 2017 - 12:18 AM

Hi all,

A couple of months ago I got my first pc built for me. A few weeks ago it started to auto restart but I didn't think much about it until...

I got 3 different BSODs yesterday. It started after I installed an update to killer control centre and had to restart. Every time it started up again it would hang within a few secs, and I wouldn't be able to do anything at all other than force shut down. This happened more than 3 times but for the others I turned it off before it went to the bsod. First one was the whea-uncorrectable_error. Then I did a system restore to before I installed the update to the driver. After that i got irql_not_less_or_equal. The 3rd one was system_service_exception.

Now it can't even boot properly, it just shows the aorus splash screen then goes blank although everything seems to be running. I can't even boot to safe mode.

I'd appreciate any advice on how to find out what's wrong and how to solve this because I'm a complete noob when it comes to pc issues

Pc specs:
Gigabyte z270x gaming k5
I7 7600k
8x2gb Gskillz Tridentz rgb 3000mhz
Palit gtx 1070 8gb

windows 10 home


Edited by mcrksman, 05 December 2017 - 05:22 AM.


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#2 usasma

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Posted 06 December 2017 - 07:11 AM

Start with these free, bootable hardware diagnostics:  http://www.carrona.org/initdiag.html.

If that doesn't find anything, have a look at this procedure:  http://www.carrona.org/strpdown.html


My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#3 mcrksman

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Posted 06 December 2017 - 05:58 PM

Start with these free, bootable hardware diagnostics:  http://www.carrona.org/initdiag.html.
If that doesn't find anything, have a look at this procedure:  http://www.carrona.org/strpdown.html

A few things have changed since I started this thread. My PC started not booting at all and not even showing the splash screen. The lights would come on for a sec then turn off, then it would try again and there would be a small beep Every time it tries to turn on.

I believe a single beep means that the issues lies with either the ram or the mobo, so I reseated the ram and my pc managed to get to the splash screen so I ran memtest86. The test showed no errors with the ram.

Is it safe to assume the problem is the mobo? Should I still run the other tests anyway just in case? Everything's under warranty so buy new parts isn't a problem I just need to find out which is the faulty part

Edited by mcrksman, 06 December 2017 - 06:01 PM.


#4 usasma

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Posted 07 December 2017 - 08:39 AM

As everything is under warranty, find out what they want you to do before sending it in.

Continue to run the tests - as this may help to isolate the problem.

Can you boot to Windows?  If you can, then do these free hardware diagnostics:  http://www.carrona.org/hwdiag.html

If you can't boot to Windows, or if all the tests pass, then try this procedure:  http://www.carrona.org/strpdown.html


My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.




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