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Apps sometimes don't start when I start my laptop


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#1 ElectricYouth

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Posted 04 December 2017 - 07:05 AM

About once every 5 times, when I start my laptop, most of the icons/programs don't show up in the system tray and I can't open any programs, documents,

webbrowsers etc.., nor can I reboot the laptop, the only thing I can do is hold the power button to force a reboot.

 

First I posted this thread to find help:

https://www.bleepingcomputer.com/forums/t/654856/csrbtproxydll-is-missing/

 

Then I posted this one:

https://www.bleepingcomputer.com/forums/t/663327/apps-sometimes-dont-start-when-i-start-my-laptop/

 

We ran a lot of tests, but the problem could not be solved. They sent me to ask you guys.

 

Please let me know if I need to provide more information. There's also some information in those threads.

 

Could you please help me?



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#2 dc3

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Posted 05 December 2017 - 10:43 AM

Please run a Refresh.

 

How to do a Windows 8.1 Refresh.

A Refresh basically will reinstall the operating system, this will not affect your personal files if you use the option to save them in the instructions.  The downside is that this will uninstall all of your third party programs you installed.  Windows 8.1 will place a list of removed apps on your desktop after refreshing your PC, I would suggest that you copy this list for a reference when you go to reinstall these programs.

Press the Windows key OS4o0pO.png  and the I key to open Settings.

In Settings click/tap on Recovery, click/tap on Refresh your PC without affecting your files, then Get Started.

You will see a page titled Refresh you PC, click/tap on Next.  On the next page click/tap on Refresh.

The computer may turn off and back on during this process, you don't need to do anything.  The scan will display a percentage of its completion.


Family and loved ones will always be a priority in my daily life.  You never know when one will leave you.

 

 

 

 


#3 ElectricYouth

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Posted 27 December 2017 - 11:27 AM

When I click on "Refresh your PC without affecting your files", it says "there was a problem refreshing your PC".



#4 dc3

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Posted 28 December 2017 - 09:45 AM

What is the make and model of this computer?

 

Do you know what version of Windows 10 are you running?  Ex: Authors fall update 1709.

 

Do you have the installation media for this version of Windows 10?


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#5 ElectricYouth

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Posted 28 December 2017 - 12:05 PM

What is the make and model of this computer?

 

Do you know what version of Windows 10 are you running?  Ex: Authors fall update 1709.

 

Do you have the installation media for this version of Windows 10?

I have Windows 8.1. Where can I find the rest of the information?



#6 dc3

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Posted 28 December 2017 - 12:27 PM

Please try the following to force Windows 8.1 to open the Recovery options.

1. Press the power button to start the computer.  When Windows begins to boot press and hold the power button until the computer turns off.  This usually will take two or three restarts to do this.  Continue to do this until you see Recovery, select the See advanced repair options.  

2. You will see the option Troubleshoot, select this option.

3. The next option you want is Reset this PC.

This option will reinstall the operating system with the option to keep your personal files.  The downside of this is that this will uninstall all of your third party applications.  There will be an option to view the applications which will be uninstalled, I would suggest copying this list for a future reference.


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#7 ElectricYouth

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Posted 29 December 2017 - 09:14 PM

Surprisingly, the problem for which I started this (and the previous threads), hasn't occured in weeks. So unless if there is a malware risk, I would rather not take any measures for now. Does it sound like a malware problem?



#8 dc3

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Posted 30 December 2017 - 09:03 AM

Are your applications now opening?


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#9 ElectricYouth

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Posted 25 March 2018 - 03:01 AM

No, the problem re-occured shortly afterwards. I tried fixing it on other websites but to no avail.

I have pretty much backed-up all my files so formatting/resetting my PC won't be a hassle. Do you think there's a good chance that will fix the problem?



#10 dc3

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Posted 25 March 2018 - 11:20 AM

I would suggest running a Refresh.

 

A Refresh basically will reinstall the operating system, this will not affect your personal files if you use the option to save them.  The downside is that this will uninstall all of your third party programs you installed.  Windows 8.1 will place a list of removed apps on your desktop after refreshing your PC, I would suggest that you copy this list for a reference when you go to reinstall these programs.

Press the Windows key OS4o0pO.png  and the I key to open Settings.

In Settings click/tap on Recovery, click/tap on Refresh your PC without affecting your files, then Get Started.

You will see a page titled Refresh you PC, click/tap on Next.  On the next page click/tap on Refresh.

The computer may turn off and back on during this process, you don't need to do anything.  The scan will display a percentage of its completion.


Family and loved ones will always be a priority in my daily life.  You never know when one will leave you.

 

 

 

 





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