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Help! Rkill detected a PUP/GEN


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5 replies to this topic

#1 whistlingswordsman

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Posted 04 December 2017 - 05:27 AM

Hi, I ran Rkill this morning and it listed the following:

 

Rkill 2.9.1 by Lawrence Abrams (Grinler)
Copyright 2008-2017 BleepingComputer.com
More Information about Rkill can be found at this link:
 
Program started at: 12/04/2017 04:45:06 AM in x64 mode.
Windows Version: Windows 7 Ultimate Service Pack 1
 
Checking for Windows services to stop:
 
 * NDISRD Stopped. [PUP/GEN]
 
1 service stopped!
 
Checking for processes to terminate:
 
 * No malware processes found to kill.
 
Checking Registry for malware related settings:
 
 * No issues found in the Registry.
 
Resetting .EXE, .COM, & .BAT associations in the Windows Registry.
 
Performing miscellaneous checks:
 
 * No issues found.
 
Searching for Missing Digital Signatures: 
 
 * No issues found.
 
Checking HOSTS File: 
 
 * HOSTS file entries found: 
 
  127.0.0.1       localhost
 
Program finished at: 12/04/2017 04:45:13 AM
Execution time: 0 hours(s), 0 minute(s), and 7 seconds(s)
 
 
This kills my internet connection everytime and i need to reboot to restore connectivity. I have tried MBAM, Adwcleaner and JRT but these showed no infection. Its driving me crazy. Appreciate any help.

Edited by hamluis, 04 December 2017 - 05:51 AM.
Moved from MRL to Am I Infected - Hamluis.


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#2 boopme

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Posted 04 December 2017 - 12:35 PM

This malware installs as a service so yes when stopped it affects the operation of where it is.. Lets see if ESET can get it.
  • It is recommended to turn off your antivirus program. Click on the E5rfZI9.png button to see which antivirus is currently enabled:
c4VVzVO.png
  • Turn off your antivirus program. See here how to do this.
  • Check the option beside: Enable detection of potentially unwanted applications.
  • Now click on Advanced Settings and make sure that the option Clean threats automatically is NOT checked, and select the following:
Enable detection of potentially unsafe applications
Enable detection of suspicious applications
Scan archives
Enable Anti-Stealth Technology
  • Click on the Change button and select only Operating memory, Autostart locations and drive C:\ to be scanned.
yKulboi.jpg
  • Push the dtoGjAL.png button.
  • ESET will then download updates for itself, install itself, and begin scanning your computer. Please be patient as this can take some time.
8L8IBHJ.png
  • When the scan completes a list of found threats will open automatically (if any malicious files are found).
imxEgHt.png
  • Push thecRhRYZ8.png button and save the file to your desktop using a unique name, such as ESETScan.txt. Include the contents of this report in your next reply.
  • Push the 9IjfdXq.png button.
  • Check the box beside RHzfZB1.png to uninstall the application when closed.
  • Push Vc3btaC.png and the close the application clicking the X in upper right corner.
OR

https://www.eset.com/us/home/online-scanner/
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#3 whistlingswordsman

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Posted 04 December 2017 - 09:02 PM

Hi boopme, thanks for replying. I followed the above steps. ESET reported no threats found.



#4 boopme

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Posted 04 December 2017 - 09:41 PM

Hi, we should get a deeper look. Do steps 6 and 7. Please follow this Preparation Guide and post in a new topic.
Let me know if all went well..
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#5 whistlingswordsman

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Posted 05 December 2017 - 05:00 AM

HI! New topic and logs created here:

 

https://www.bleepingcomputer.com/forums/t/664552/help-rkill-detected-a-pupgen/



#6 boopme

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Posted 05 December 2017 - 09:13 AM

Now that your log is properly posted, you should NOT make further changes to your computer (install/uninstall programs, use special fix tools, delete files, edit the registry, etc) unless advised by a Malware Removal Team member, nor should you continue to ask for help elsewhere. Doing so can result in system changes which may not show it the log you already posted. Further, any modifications you make on your own may cause confusion for the helper assisting you and could complicate the malware removal process which would extend the time it takes to clean your computer.
From this point on the Malware Removal Team should be the only members that you take advice from, until they have verified your log as clean.
Please be patient. It may take a while to get a response because the Malware Removal Team members are very busy working logs posted before yours. They are volunteers who will help you out as soon as possible. Once you have made your post and are waiting, please DO NOT make another reply until it has been responded to by a member of the Malware Removal Team. Generally the staff checks the forum for postings that have 0 replies as this makes it easier for them to identify those who have not been helped. If you post another response there will be 1 reply. A team member, looking for a new log to work may assume another MRL Team member is already assisting you and not open the thread to respond.
The current wait time is 1 - 3 days and ALL logs are answered.
If HelpBot replies to your topic, PLEASE follow Step One so it will report your topic to the team members.
To avoid confusion, I am closing this topic.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook




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