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Random BSoD: Bad_pool_caller


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#1 revzephyr

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Posted 04 December 2017 - 04:59 AM

I just brought this new laptop for around 3 months, and I have only installed very few programs that were not initially available.

 

BSoD have randomly appeared around 10 times now. It felt that most of the time was when I am playing some media file through chrome. But I am not sure.

Can someone please give me some advice.

 

Thank you very much in advance!!

 

http://speccy.piriform.com/results/CNrnQAUUK6CO8ACpL61xHd3

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#2 usasma

usasma

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Posted 05 December 2017 - 05:56 PM

Your UEFI/BIOS (version 1.1.4) dates from 2017.  Please check at the manufacturer's website to see if there are any UEFI/BIOS updates available for your system.  This is just in case there has been a more recent update.
FYI - W8 and W10 communicate more with the UEFI/BIOS than previous versions of Windows, so it's important to ensure that the UEFI/BIOS is kept up to date (and that outdated UEFI/BIOS' may be the cause of some compatibility issues).

Although you appear to have a reasonable number of Windows Update hotfixes for this version of your OS, please double check for any new Windows Updates.  It only takes one update to cause a problem, so it's essential that you have all of them.  The actual number is not important.  Rather it's important that you checked manually, installed any available updates, and didn't experience any errors when checking or updating.

The 2 memory dumps are suggestive of networking issues.

I would suggest running Driver Verifier to see if it'll point to a particular driver.

Please run it following these instructions:  http://www.carrona.org/verifier.html

 

Analysis:
The following is for information purposes only.
The following information contains the relevant information from the blue screen analysis:
**************************Mon Dec  4 04:25:07.712 2017 (UTC - 5:00)**************************
Loading Dump File [C:\Users\john\SysnativeBSODApps\120417-7843-01.dmp]
Windows 10 Kernel Version 16299 MP (4 procs) Free x64
Built by: 16299.15.amd64fre.rs3_release.170928-1534
System Uptime:0 days 0:01:03.504
*** ERROR: Module load completed but symbols could not be loaded for tcpip.sys
*** ERROR: Module load completed but symbols could not be loaded for wfplwfs.sys
*** ERROR: Module load completed but symbols could not be loaded for pacer.sys
*** ERROR: Module load completed but symbols could not be loaded for nwifi.sys
*** WARNING: Unable to verify timestamp for wdiwifi.sys
*** ERROR: Module load completed but symbols could not be loaded for wdiwifi.sys
*** WARNING: Unable to verify timestamp for win32k.sys
*** ERROR: Module load completed but symbols could not be loaded for win32k.sys
Probably caused by :memory_corruption
BugCheck C2, {4, 0, 0, ffffbb8a3b6699b8}
BugCheck Info: BAD_POOL_CALLER (c2)
Arguments:
Arg1: 0000000000000004, Pool header has been corrupted
Arg2: 0000000000000000, Pointer to pool header
Arg3: 0000000000000000, First part of pool header contents
Arg4: ffffbb8a3b6699b8, 0
BUGCHECK_STR:  0xc2_4
PROCESS_NAME:  System
FAILURE_BUCKET_ID: MEMORY_CORRUPTION_LARGE
CPUID:        "Intel® Core™ i7-7500U CPU @ 2.70GHz"
MaxSpeed:     2700
CurrentSpeed: 2904
 
Processor may be overclocked!
Expected Frequency:   2700
Actual Frequency:     2904
Overclock Ratio:      1.07556
 
  BIOS Version                  1.1.4
  BIOS Release Date             06/02/2017
  Manufacturer                  Dell Inc.
  Product Name                  Inspiron 7460
  Baseboard Product             0TGXC1
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Mon Dec  4 04:22:51.075 2017 (UTC - 5:00)**************************
Loading Dump File [C:\Users\john\SysnativeBSODApps\120417-7312-01.dmp]
Windows 10 Kernel Version 16299 MP (4 procs) Free x64
Built by: 16299.15.amd64fre.rs3_release.170928-1534
System Uptime:0 days 23:30:13.868
*** ERROR: Module load completed but symbols could not be loaded for tcpip.sys
*** ERROR: Module load completed but symbols could not be loaded for pacer.sys
*** ERROR: Module load completed but symbols could not be loaded for nwifi.sys
*** ERROR: Module load completed but symbols could not be loaded for wfplwfs.sys
*** WARNING: Unable to verify timestamp for wdiwifi.sys
*** ERROR: Module load completed but symbols could not be loaded for wdiwifi.sys
Probably caused by :NETIO.SYS ( NETIO!KfdReleaseFilterContext+b712 )
BugCheck C2, {4, 0, 0, ffffdf82fd0fe7d8}
BugCheck Info: BAD_POOL_CALLER (c2)
Arguments:
Arg1: 0000000000000004, Pool header has been corrupted
Arg2: 0000000000000000, Pointer to pool header
Arg3: 0000000000000000, First part of pool header contents
Arg4: ffffdf82fd0fe7d8, 0
BUGCHECK_STR:  0xc2_4
PROCESS_NAME:  System
FAILURE_BUCKET_ID: OLD_IMAGE_NETIO.SYS
CPUID:        "Intel® Core™ i7-7500U CPU @ 2.70GHz"
MaxSpeed:     2700
CurrentSpeed: 2904
 
Processor may be overclocked!
Expected Frequency:   2700
Actual Frequency:     2904
Overclock Ratio:      1.07556
 
  BIOS Version                  1.1.4
  BIOS Release Date             06/02/2017
  Manufacturer                  Dell Inc.
  Product Name                  Inspiron 7460
  Baseboard Product             0TGXC1
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``


3rd Party Drivers:
The following is for information purposes only.
My recommendations were given above. The drivers that follow belong to software or devices that were not developed by Microsoft.  You can find links to the driver information and where to update the drivers in the section after the code box:

**************************Mon Dec  4 04:25:07.712 2017 (UTC - 5:00)**************************
intelppm.sys                Thu Sep 22 06:43:11 2011 (4E7B113F)
RtsUer.sys                  Thu Aug  4 21:08:09 2016 (57A3E6F9)
ibtusb.sys                  Fri Sep  2 15:37:28 2016 (57C9D4F8)
rt640x64.sys                Fri Sep 23 03:00:30 2016 (57E4D30E)
iaStorA.sys                 Fri Oct 21 05:50:48 2016 (5809E4F8)
DellRbtn.sys                Wed Oct 26 05:38:43 2016 (581079A3)
TeeDriverW8x64.sys          Wed Nov 16 14:50:53 2016 (582CB89D)
dptf_acpi.sys               Fri Nov 18 18:16:45 2016 (582F8BDD)
dptf_cpu.sys                Fri Nov 18 18:16:47 2016 (582F8BDF)
esif_lf.sys                 Fri Nov 18 18:17:00 2016 (582F8BEC)
DDDriver64Dcsa.sys          Wed Jan 11 10:28:26 2017 (58764F1A)
edevmon.sys                 Wed Jan 25 07:36:58 2017 (58889BEA)
ehdrv.sys                   Wed Jan 25 07:38:59 2017 (58889C63)
epfw.sys                    Wed Jan 25 07:40:04 2017 (58889CA4)
epfwwfp.sys                 Wed Jan 25 07:40:04 2017 (58889CA4)
ekbdflt.sys                 Wed Jan 25 07:43:04 2017 (58889D58)
DellProf.sys                Mon Apr  3 14:48:04 2017 (58E298E4)
RTKVHD64.sys                Tue May  2 10:12:59 2017 (590893EB)
RfeCo10X64.sys              Wed May 17 00:13:40 2017 (591BCDF4)
Netwtw04.sys                Sun Jun  4 04:07:26 2017 (5933BFBE)
iaLPSS2i_I2C.sys            Wed Jun 14 00:00:59 2017 (5940B4FB)
iaLPSS2i_GPIO2.sys          Wed Jun 14 00:01:22 2017 (5940B512)
eamonm.sys                  Mon Jun 19 08:32:33 2017 (5947C461)
em000k_64.dll               Wed Jun 21 03:44:58 2017 (594A23FA)
nvlddmkm.sys                Thu Jun 29 10:24:51 2017 (59550DB3)
IntcDAud.sys                Mon Jul 17 09:23:18 2017 (596CBA46)
igdkmd64.sys                Thu Sep 14 15:24:28 2017 (59BAD76C)
nvvad64v.sys                Tue Sep 19 04:38:04 2017 (59C0D76C)
em008k_64.dll               Fri Oct 27 03:09:54 2017 (59F2DBC2)
em006_64.dll                Wed Nov  8 09:49:22 2017 (5A031972)
em018k_64.dll               Mon Nov 27 09:33:33 2017 (5A1C223D)
em042_64.dll                Thu Nov 30 04:55:31 2017 (5A1FD593)


http://www.carrona.org/drivers/driver.php?id=intelppm.sys
http://www.carrona.org/drivers/driver.php?id=RtsUer.sys
http://www.carrona.org/drivers/driver.php?id=ibtusb.sys
http://www.carrona.org/drivers/driver.php?id=rt640x64.sys
http://www.carrona.org/drivers/driver.php?id=iaStorA.sys
http://www.carrona.org/drivers/driver.php?id=DellRbtn.sys
http://www.carrona.org/drivers/driver.php?id=TeeDriverW8x64.sys
http://www.carrona.org/drivers/driver.php?id=dptf_acpi.sys
http://www.carrona.org/drivers/driver.php?id=dptf_cpu.sys
http://www.carrona.org/drivers/driver.php?id=esif_lf.sys
http://www.carrona.org/drivers/driver.php?id=DDDriver64Dcsa.sys
http://www.carrona.org/drivers/driver.php?id=edevmon.sys
http://www.carrona.org/drivers/driver.php?id=ehdrv.sys
http://www.carrona.org/drivers/driver.php?id=epfw.sys
http://www.carrona.org/drivers/driver.php?id=epfwwfp.sys
ekbdflt.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
http://www.carrona.org/drivers/driver.php?id=DellProf.sys
http://www.carrona.org/drivers/driver.php?id=RTKVHD64.sys
RfeCo10X64.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
Netwtw04.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
http://www.carrona.org/drivers/driver.php?id=iaLPSS2i_I2C.sys
iaLPSS2i_GPIO2.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
http://www.carrona.org/drivers/driver.php?id=eamonm.sys
em000k_64.dll - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
http://www.carrona.org/drivers/driver.php?id=nvlddmkm.sys
http://www.carrona.org/drivers/driver.php?id=IntcDAud.sys
http://www.carrona.org/drivers/driver.php?id=igdkmd64.sys
http://www.carrona.org/drivers/driver.php?id=nvvad64v.sys
em008k_64.dll - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
em006_64.dll - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
em018k_64.dll - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
em042_64.dll - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
 
My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.




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