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Can't check updates (Error 80248015)


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#1 OldPhil

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Posted 03 December 2017 - 06:14 PM

Info and temp fix here:

https://www.bleepingcomputer.com/news/microsoft/windows-7-update-giving-a-80248015-error-heres-why-and-how-to-fix-it-/

------------

Applet says service not running restart computer!

Attached Files


Edited by Grinler, 04 December 2017 - 04:25 PM.
TO include link to article and fix

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#2 SleepyDude

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Posted 03 December 2017 - 06:34 PM

Hi,

 

Try the Windows Update Troubleshooter

https://support.microsoft.com/en-us/help/4027322/windows-update-troubleshooter


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#3 OldPhil

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Posted 03 December 2017 - 07:05 PM

Gave it a shot!

 

Also ran sfc /scannow  N/G
 
Result:

Attached Files


Edited by OldPhil, 03 December 2017 - 07:27 PM.

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#4 Havachat

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Posted 03 December 2017 - 10:20 PM

Is the "Windows  Update"  - Service actually running ?

If So you could set as Manual and Start Service , and try the Update again from  the Control Panel / Applet.

 

Or use the Windows Update Reset Tool.

Some Methods Here:

https://www.sevenforums.com/tutorials/91738-windows-update-reset.html



#5 OldPhil

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Posted 04 December 2017 - 07:57 AM

This all started last night on my tower!  This morning I fired up my laptop which I am now typing on.  The same exact thing happens on it! 

I have been "manually" checking for updates for quite awhile, I do the usual, hit control panel, System and Security then check for updates.  Both important and optional show which when checked loads normal updates and optional MSE updates. 

 

MSE will still up date but only manually on both machines, I am willing to bet this was caused by an MS update and is not a system issue.  I believe this will be showing up on other machines.    


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#6 wdrbbq

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Posted 04 December 2017 - 08:49 AM

Same problem. I have an HP laptop with Windows 7 Home Premium. When I go to Windows Update the message says it can't check for updates because the service has been turned off. It says to restart but after several restarts: same problem. It also says that it checked and installed updates at 2:43 am yesterday, 12/3/17.

Any ideas would be helpful.  

Thanks in advance. 



#7 wdrbbq

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Posted 04 December 2017 - 08:52 AM

Additionally, I noticed that you mentioned that you've updated manually. I can't even do that. Initially it said to check for updates. When I did that, it started with the message about not being able to check because the service has been turned off. 



#8 OldPhil

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Posted 04 December 2017 - 10:15 AM

I think this is the tip of the ice berg!  If it only happened on my tower and not also on my laptop I would be looking in a different direction.  Now you and I am very sure many others will turn up.  My last updates were two days prior to the problem showing up, lets hope MS comes up with s fix soon.

 

Phil


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#9 SleepyDude

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Posted 04 December 2017 - 10:23 AM

Hi,

 

Same problem. I have an HP laptop with Windows 7 Home Premium. When I go to Windows Update the message says it can't check for updates because the service has been turned off. It says to restart but after several restarts: same problem. It also says that it checked and installed updates at 2:43 am yesterday, 12/3/17.

Any ideas would be helpful.  

Thanks in advance. 

 

Can you post a list of the last updates installed?


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#10 wdrbbq

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Posted 04 December 2017 - 10:30 AM

I agree. I have Windows set to download updates automatically but notify me so I can decide when and if to install. Sometimes there's an optional Micro Essentials update available for which I won't be notified so I've gotten in the habit of checking manually every morning. What was different this morning is that instead of clicking on Windows Update and having it tell me that either there are no updates available or an optional update is available, it showed the screen that includes the button to click on and check for updates. That's when the error messages started. I guess we'll just have to wait for Windows to recognize and fix the problem. Thanks. 



#11 wdrbbq

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Posted 04 December 2017 - 10:41 AM

Earlier today I could have because, when the Check for Updates screen first came up it showed that last updates were installed yesterday as I stated above. When I clicked on the Check for Updates button, the prior update info no longer appeared. I should have checked exactly what updates were installed but didn't. Now when I go to Windows Update I just get a blank white screen and the infinite hourglass. I had to get into the task manager and shut down Windows Update so I could type this response. So the bottom line is that when I first noticed the problem I could have and should have but didn't and now I can't unless you could tell me another way to find out what updates were installed last. Sorry but thanks anyway. 



#12 OldPhil

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Posted 04 December 2017 - 10:52 AM

Just did the same thing, only show a security update for MS office 2007.


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#13 SleepyDude

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Posted 04 December 2017 - 10:56 AM

Earlier today I could have because, when the Check for Updates screen first came up it showed that last updates were installed yesterday as I stated above. When I clicked on the Check for Updates button, the prior update info no longer appeared... tell me another way to find out what updates were installed last. Sorry but thanks anyway. 

 

When you are on the Windows Update Screen there is one option on the left side "View update History" this will show the list of installed updates and the date.


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#14 wdrbbq

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Posted 04 December 2017 - 10:58 AM

I think a lot of devices are affected. I only found out because I routinely manually check for updates every morning. Had I not done that, I would still be unaware of the problem. There were no notifications prior to that. It would be interesting to have people check updates manually and report their findings. I think we'll just have to wait for Windows to solve the problem. Misery loves company. I felt better as soon as found I was not alone. Thanks. 



#15 wdrbbq

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Posted 04 December 2017 - 11:03 AM

No, all I had was a completely white blank screen with absolutely nothing on it. I know the screen to which you are referring very well. I just can't get there. I could get the info prior to clicking on Check for Updates but since clicking on that It shows the hourglass and locks up my laptop until I either force a restart or access Task Manager and stop Windows Update. 






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