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javaw.exe crashes everytime I try to open Crucial Storage Executive


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#1 The Man from Oahu

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Posted 03 December 2017 - 01:58 PM

Hi guys,
 
I have Crucial Storage Executive installed on my PC. It's used to monitor and manage the Crucial SSD installed.
It's not a program that I use everyday so I can't say exactly when the problem started, I noticed recently that I can't open this program anymore, I get an error message like this:
 
Problem Signature:
  Problem Event Name:	APPCRASH
  Application Name:	javaw.exe
  Application Version:	8.0.1210.13
  Application Timestamp:	584f5d7e
  Fault Module Name:	ntdll.dll
  Fault Module Version:	6.1.7601.23915
  Fault Module Timestamp:	59b94ee4
  Exception Code:	c0000005
  Exception Offset:	000000000004dc9d
  OS Version:	6.1.7601.2.1.0.256.48
  Locale ID:	1040
  Additional Information 1:	4824
  Additional Information 2:	4824a0262a966705e0cae8e7cd6b4ba6
  Additional Information 3:	6b48
  Additional Information 4:	6b48fee6254a033f048f466d8a59aa2d
I am using W7 Pro 64 bit.

I have already tried the following actions with no success:
- uninstall and reinstall Java
- install Java 64 bit, I always get an error code 1603 (no one knows what it means), no matter what I do.
- uninstall and reinstall Crucial Storage Executive

Any advice appreciated.
Thank yoy.

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#2 Harry121

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Posted 03 December 2017 - 02:11 PM

Are you using ESET AV by any chance? if not what AV and security software you running?



#3 The Man from Oahu

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Posted 03 December 2017 - 02:45 PM

No, I am not using ESET.

 

I have the following programs running:

- Avast Antivirus

- Comodo Firewall (I disabled the AV)

- Malwarebytes Anti-Exploit

- CryptoPrevent

 

Please note that all of them were installed and running even when Storage Executive worked fine.



#4 hamluis

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Posted 03 December 2017 - 03:11 PM

Worth A Read.

 

Louis



#5 Harry121

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Posted 03 December 2017 - 03:22 PM

There are a number of guides on microsoft forums but most end with reinstalling windows or a good amount of steps but a lot are saing DEP can get in way of java 64 but never had that happen but i do know that - Malwarebytes Anti-Exploit has specific settings for java so maybe you should disable it and install java and see how that goes. 

 

The link Lou just posted is deffo worth a read and are a few posts similar on there.

 

Good luck and will try find people who had same problem and got it sorted.



#6 The Man from Oahu

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Posted 03 December 2017 - 04:09 PM

@Harry121

As I said, I have changed nothing from when the program worked.

And I have never had Java 64 installed on my computer before, I just tried to install it because this Storage Executive program opens in a browser-like window and I noticed that during one of the latest updates Firefox changed from 32 to 64 bit on its own decision (I googled a little and it seems FF developers decided that users HAVE TO run the 64 bit version even if they had the 32 bit version installed).

Thanks anyway, let me know if you find something.

 

@hamluis

I am pretty sure it's not a malware problem and I already tried the uninstall-reinstall-reboot path with no success.



#7 The Man from Oahu

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Posted 09 December 2017 - 12:34 PM

Ok, it seems I solved the problem.

Just in case somebody needs it, I uninstalled both Java and Storage Executive, disabled Avast, installed Java 32, Java 64 and Storage Executive, re-enabled Avast.

Now Storage Executive works.






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