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Freezing, Errors, and BSOD - Oh My!


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#1 Yotingo

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Posted 02 December 2017 - 10:56 PM

Hi Bleepers,

 

I used to pride myself on being able to solve any problem and being somewhat tech savvy. After creating more problems than I initially had, humbly, I concede and ask for help. 

 

Main concerns:

 

- Freezing [-] Everything suddenly stops, 5 seconds later the mouse disappears. Can only recover from a hard reset. Happens randomly, 90% of the time after waking from sleep. 100% of the time when installing certain firmware (intel mouse, H100 cooler, and motherboard's WiFi)

- Blue Screen of Death [-] Happens after recovering from a hard reset and randomly during normal operation.

 

What I tried:

 

- Updated BIOS

- Updated Chipset

- Updated GPU

- Disabled Hard Drive Sleep in power management

- Fresh Windows install

- Hardware Component tests

 

Long Story

 

10 months ago

With no warning, one day I couldn't boot into windows. Windows recovery every time.

After doing a fresh install of windows, the PC would freeze 100% of the time after loading windows. The freeze would happen less than 2 minutes after load.

I put the C drive into another computer and everything worked perfectly, so I figured it must not be a Windows error.

I bread-boarded everything except the Power Supply and Motherboard. No change. 

I re-installed Windows yet again and this time it was only freezing 80% of the time, unless I tried to install firmware (100% of the time).

Ran Memory check, Disk Check, CPU check, and intensive gaming. No issues. 

During this time, the computer would never freeze during gaming, only during idle times or firmware installs.

 

9-1 month ago

Freezes happened only once a month no BSOD.

The freezes became less frequent so I stopped suspecting hardware failure and was content.

 

This month

Everything has progressively become worse.

Freezing 90% of the time after wake from sleep.

Freezing 100% of the time when installing most firmware.

Freezing randomly every 1-2 hours.

BSOD randomly.

BSOD 80% of the time after hard reset.

 

 

Any help would be greatly appreciated! This has me completely stumped. 

 

Speccy Results - http://speccy.piriform.com/results/1K1wmyPqdrZIcG5fpPuKyBn

Attached - Sysnative File Collection

Attached Files



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#2 usasma

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Posted 05 December 2017 - 05:30 PM

Memory dumps don't show anything in particular.

 

Please start with these free hardware diagnostics:  http://www.carrona.org/hwdiag.html

Please finish all of the tests and let us know the results.

Feel free to skip any tests that you've already run (but let me know).


My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#3 Yotingo

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Posted 07 December 2017 - 06:16 PM

Edit:
 
I spoke too soon.
The freezing has stopped. I'm now able to wake from sleep and install firmware.
However, I'm still getting sporadic BSODs. Most recent had Stop Code: apc_index_mismatch
 
 
Original:
 
Thanks for the reply!
I ran some tests and now I'm more confused...
 
I put my OS drive into another desktop and none of the problems were present. 
I tried putting the OS drive from the other desktop into the one I'm fixing but it didn't recognize the operating system.
So I returned the OS drive back to the original desktop (the one I'm fixing) and unplugged all other drives. No problems.
I installed the Logitech Mouse & Keyboard drivers that were causing freezing 100% of the time previously. Smooth install, no issues.
After plugging all drives back into the system I rebooted and none of the errors have re-appeared. 
 
I attached an image of an error that used to appear every time Windows loaded. 
It originally showed up when I updated my Asus motherboard drivers using the MEupdate tool. This error no longer appears.
 
I'm not sure what's going on and I'm afraid that this is only temporary (again).
 
 
Any ideas?
(If not, I'll just be happy and hope everything is magically fixed.)
 
 
Here's the tests I did:
 
Memory - memdiag no errors were found.
Drive - SMART test on SSD OS drive passed (also tried OS drive in another computer, no errors there)
Malwarebytes, Avira, and Ccleaner didn't find anything
GPU - Didn't run stress test on video card because crashes never happen during gaming. In fact that's when the system seems most stable. (temps are good while gaming)
CPU - Prime95 no errors, good temps, all looks okay

Edited by Yotingo, 07 December 2017 - 06:42 PM.


#4 usasma

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Posted 08 December 2017 - 08:00 AM

You decide what to do with you system.
I have offered my opinion that this is a hardware issue.

I suggest that you complete ALL of these free hardware diagnostics (to include the video tests):  http://www.carrona.org/hwdiag.html

Then, if ALL of them pass, try this stripdown procedure:  http://www.carrona.org/strpdown.html

FYI:

- graphics issues can happen even if you're not gaming.

- SMART data is predictive, not diagnostic.  I see many failing hard drives with passing SMART values.  Also, SSD's do not have hardware diagnostics - so the only "true" test of an SSD is to try another drive in it's place (although I would suspect that the drive working in another computer without errors was a good sign.

- motherboards don't have any decent diagnostics.  At the very end of all the tests, you have to decide what the problem is most likely - and replace that part(s) to see if it's fixed.
I suggest buying parts from a seller who will let you return them if they're not needed (for your money back).

Good luck to you.


Edited by usasma, 08 December 2017 - 08:01 AM.

My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#5 Yotingo

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Posted 08 December 2017 - 06:12 PM

I don't disagree with your opinion, I just didn't realize that I was still missing some important diagnostics. 

 

The freezing on wake-up error has returned as well as BSOD on start-up with Stop Code: kernel_security_check_failure

 

I ran these additional tests:

  • FurMark - No errors, normal temps
  • SimTK memtest - No errors
  • Intel Processor Diagnostic Tool - No errors

When I got to the SiSoftware Sandra Lite test, I received these errors: (attached photo)

 

Does either the BSOD or the Sandra errors mean anything? The systems freezes on wake have returned.

 

 

Thanks again for your help! I am grateful for the continued support.

 

 



#6 usasma

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Posted 10 December 2017 - 04:55 PM

No Sandra photos attached.
What were the results?  What failed?


My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#7 Yotingo

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Posted 10 December 2017 - 06:48 PM

Sorry about that, let me try again:

 

Attached Files



#8 usasma

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Posted 11 December 2017 - 07:25 AM

I'm having difficulty reading the Sandra screenshot (I have some eye problems) - but it looks liek the errors are pointing to your video card.

Have you run the video tests that I suggested?  if so, did they pass?

 

If you clean install the graphics drivers and the problem isn't fixed - then the next step is to try another video card.

If you do not have another video card to test with, I'd suggest that you purchase one from a shop that'll let you return it if it's not needed (for your money back).

 

Here's how to do a clean install of graphics drivers:

 

Please uninstall your video drivers and all the nVidia/AMD/Intel VIDEO (not chipset) software from your system
- If uninstalling the AMD video drivers, you may also want to run the AMD Clean Uninstall utility (free from here:  http://support.amd.com/en-us/kb-articles/Pages/AMD-Clean-Uninstall-Utility.aspx )
Then use this free tool to remove any traces of the drivers:  http://www.guru3d.com/files-details/display-driver-uninstaller-download.html

Then reboot and check Windows Update (allow it to install video drivers):  https://support.microsoft.com/en-us/help/15054/windows-7-automatically-get-recommended-drivers-updates-hardware

Test to see if this helps and post back with the results.

Then, if that works and you need the nVidia drivers - feel free to download and install the latest, W10 compatible video drivers from http://www.nvidia.com/Download/index.aspx
Then, if that works and you need the AMD drivers - feel free to download and install the latest, W10 compatible video drivers from http://support.amd.com/en-us/download
Then, if that works and you need the Intel drivers - feel free to download and install the latest, W10 compatible video drivers from http://downloadcenter.intel.com (you can also usually download these drivers from the manufacturer's website)
 


My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#9 Yotingo

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Posted 06 January 2018 - 07:19 PM

Thanks for all your help!

 

The issue seems to be resolved. I haven't had a single freeze in weeks.

Following your instructions and properly uninstalling all video drives seemed to clear everything up.

I had no idea that the video drivers could cause boot errors before windows even loaded.

 

Thanks again! 

I really appreciate your time.



#10 usasma

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Posted 07 January 2018 - 10:16 AM

I'm glad that you got it sorted out - and thanks for letting us know!


My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#11 Yotingo

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Posted 30 January 2018 - 03:47 PM

Hello again,

 

If you're willing to help me out a bit more, it turns out my troubles aren't over...

 

 

After doing a clean install of the Graphics Drivers the problem disappeared for a few weeks -when I said everything was fixed.

Then it started crashing again, just like before.

 

-I swapped in a known good Graphics Card and did another clean install of the drivers.

 

Still Crashing

 

-Next I ran memTest again and found a bad stick of ram (not sure why it wasn't caught the last time). I removed the bad stick.

 

Still Crashing - but it boots consistently now

 

-I thought my OS might be corrupt from the bad memory so I did another clean install.

 

Still Crashing

 

 

What is the next step?

 

 

 

The crashes start with everything freezing -> then the mouse disappears -> then the screen does this:

(I'm not allowed to link images directly)

 

https://h30434.www3.hp.com/t5/image/serverpage/image-id/140839i249E054F82929BBB?v=1.0



#12 usasma

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Posted 01 February 2018 - 01:59 PM

While the system presents with video problems - that's only the start of the troubleshooting.
That's because there is more that can cause this problem other than video.

Two thoughts are:

- motherboard issues

- voltage surges

But they are just guesses on my part.

 

With a clean install, there's no 3rd party software installed - so it can't be to blame.

And the Windows stuff is freshly installed - so the only possibilities are hardware issues (which includes compatibility issues).

It appears to be a fairly new system, so I'd guess that compatibility wasn't as likely to be a problem as hardware is.

 

So I suggest running ALL of the hardware diagnostics again:  http://www.carrona.org/hwdiag.html
The Prime95 is important as it's a double check on the MemTest.  The video tests are still important and should be retried.

Then, if they all pass, you'll have to move on to the stripdown procedure:  http://www.carrona.org/strpdown.html

 

Good luck!


My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.




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