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Games that crash sometimes crash the whole computer


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#1 daffy1234

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Posted 01 December 2017 - 12:47 AM

Speccy: http://speccy.piriform.com/results/XxoNDeYRyL8d6YfaybfMu48

This computer is home built.

 

This has been an ongoing issue, and it only resurfaces when I try to play specific games. Basically, when a game crashes ("[x] has stopped working"), there's a 50/50 chance it'll BSOD the whole system. I've had other applications crash, but it's always been a game that causes a BSOD. A few examples of games that have caused it are Just Cause 3, Astroneer, and Subnautica (less of an issue than the other two). These three games have in common the fact that they're known for being relatively unstable. I'm able to play most games just fine, including more computer intensive ones. I can also cleanly run graphics benchmark and stress tests, such as Heaven and Furmark. My computer is stable in every other case, except when games decide to crash.

 

I've already ran memory tests and HDD tests a few months ago trying to diagnose this same problem. I didn't find anything, and no new issues have shown up since then, so I doubt those are the causes.

 

This has been an issue since I built this computer, and I have no idea why. Any help is greatly appreciated.


Edited by daffy1234, 01 December 2017 - 03:03 AM.


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#2 bwv848

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Posted 01 December 2017 - 01:50 PM

We need more information about your system than what you've provided. Hence, please follow these BSOD posting instructions and attach the requested files by replying to this topic. You may skip the part of step three where it instructs you to create a new topic, since you already have a topic here. There's no need to create another topic. :wink:

Thank you.

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P.S. Even if your computer isn't blue screening, please still do the above.

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#3 daffy1234

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Posted 01 December 2017 - 03:40 PM

Ohh, I uploaded the file without clicking "Attach this file". Noob mistake :) Also, overnight I ran the seatools long generic HDD test. My hard drive passed.

Attached Files



#4 bwv848

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Posted 02 December 2017 - 05:58 PM

Would like to see one more report please before continuing... :)

:step1: Microsoft Genuine Advantage Diagnostic Tool (MGADiag)

  • Download and save MGADiag from here.
  • Navigate to the directory where you saved the file.
  • Right-click on MGADiag.exe, select Run as administrator, and accept any User Account Control prompts.
  • Click Continue.
  • Click Copy.
  • Paste the copied information in your next reply.

Thank you.


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#5 daffy1234

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Posted 02 December 2017 - 09:09 PM

Thank you for your help :)

Diagnostic Report (1.9.0019.0):
-----------------------------------------
WGA Data-->
Validation Status: Genuine
Validation Code: 0

Cached Validation Code: 0x0
Windows Product Key: *****-*****-RBTGW-KM7GR-V8PRC
Windows Product Key Hash: IIqJzp3CyOOa3mT2Fl/9rSBg374=
Windows Product ID: 00371-OEM-9046896-18296
Windows Product ID Type: 3
Windows License Type: OEM System Builder
Windows OS version: 6.1.7601.2.00010100.1.0.048
ID: {18BEAD8C-152E-49A7-B575-A44D6A8FE3A9}(1)
Is Admin: Yes
TestCab: 0x0
WGA Version: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Professional
Architecture: 0x00000009
Build lab: 7601.win7sp1_ldr.170427-1518
TTS Error: 
Validation Diagnostic: 
Resolution Status: N/A

WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002

WGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002

OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002

OGA Data-->
Office Status: 109 N/A
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed

File Scan Data-->

Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{18BEAD8C-152E-49A7-B575-A44D6A8FE3A9}</UGUID><Version>1.9.0019.0</Version><OS>6.1.7601.2.00010100.1.0.048</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-V8PRC</PKey><PID>00371-OEM-9046896-18296</PID><PIDType>3</PIDType><SID>S-1-5-21-2217601244-2234132899-2516283916</SID><SYSTEM><Manufacturer>To Be Filled By O.E.M.</Manufacturer><Model>To Be Filled By O.E.M.</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>P1.30</Version><SMBIOSVersion major="2" minor="7"/><Date>20160113000000.000000+000</Date></BIOS><HWID>0E153407018400F2</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>  

Spsys.log Content: 0x80070002

Licensing Data-->
Software licensing service version: 6.1.7601.17514

Name: Windows(R) 7, Professional edition
Description: Windows Operating System - Windows(R) 7, OEM_COA_NSLP channel
Activation ID: e120e868-3df2-464a-95a0-b52fa5ada4bf
Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
Extended PID: 00371-00180-468-918296-02-1033-7601.0000-1782016
Installation ID: 020004952915114493146056971911406105646353988304814781
Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
Partial Product Key: V8PRC
License Status: Licensed
Remaining Windows rearm count: 3
Trusted time: 12/2/2017 9:08:43 PM

Windows Activation Technologies-->
HrOffline: 0x00000000
HrOnline: 0x00000000
HealthStatus: PASS
Event Time Stamp: 9:18:2017 07:59
WAT Activex: Registered
WAT Admin Service: Registered

HWID Data-->
HWID Hash Current: PAAAAAEABAABAAEAAQADAAAABAABAAEAhFEmURpAVPlsfhpIEDNg2+Z4cVH2+7RZBum8KjxYMt4Q1W51

OEM Activation 1.0 Data-->
N/A

OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes, but no SLIC table
Windows marker version: N/A
OEMID and OEMTableID Consistent: N/A
BIOS Information: 
  ACPI Table Name	OEMID Value	OEMTableID Value
  APIC			ALASKA		A M I
  FACP			ALASKA		A M I
  HPET			ALASKA		A M I
  MCFG			ALASKA		A M I
  FPDT			ALASKA		A M I
  AAFT			ALASKA		OEMAAFT 
  UEFI			ALASKA		A M I
  SSDT			AMD   		POWERNOW





#6 daffy1234

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Posted 04 December 2017 - 04:01 PM

By the way, to clear up possible confusion, my operating system is technically an OEM version. As in, the envelope that I bought had "OEM" written on it. I'm not sure if this makes a difference, but I noticed a few fields in various bits of my computer (e.g. "manufacturer") saying "To be filled by OEM". To clarify, this computer was completely built by me.



#7 bwv848

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Posted 04 December 2017 - 04:08 PM

Hi,

 

No problem. I understand what you're trying to say. FYI — Microsoft over the years has been flip-flopping whether if enthusiasts/gamers can use OEM licenses for home-built machines, but as far as I can tell, your OS isn't pirated. :)

 

I remember you had several threads over the past year. Can you refresh my memory what exactly we have done? I vaguely remember hardware diagnostics, and that's about it.

 

regards,

bwv848


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#8 daffy1234

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Posted 04 December 2017 - 05:28 PM

If memory serves, I've had 3 distinct BSOD problems in the past, 2 of which are solved (bad memory and bad fan, respectively), but this last one has evaded capture as of yet. CHKDSK and long generic seatools test both came back clean. Memtest86 ran for a few hours, completed 1 pass, and had no errors. You said to do 8 passes. I was going to let it run overnight, but this was around the time a few personal life things started to take over, so that topic got dropped. Sorry about that. I'll run it overnight (for real this time!) tonight.

 

Any other diagnostics you can think of to give more information?



#9 daffy1234

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Posted 05 December 2017 - 03:22 PM

So, I left memtest86+ running overnight, and it managed to complete 2 and a half passes. Not the 8 you asked for, but it had 0 errors anyway. I can't really afford to leave my computer out of service for multiple days. Maybe it'll go faster if I use multi-threading mode. I left it in failsafe (single threaded) mode, but I underestimated how long it would take.



#10 bwv848

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Posted 11 December 2017 - 10:30 PM

 

Any other diagnostics you can think of to give more information?

Yes of course. I usually ask users to run MemTest86 + SeaTools as preliminary diagnostics, and then ask them to run ALL these diagnostics on this page: www.carrona.org/hwdiag.html

 

So, I left memtest86+ running overnight, and it managed to complete 2 and a half passes. Not the 8 you asked for, but it had 0 errors anyway. I can't really afford to leave my computer out of service for multiple days. Maybe it'll go faster if I use multi-threading mode. I left it in failsafe (single threaded) mode, but I underestimated how long it would take.

That's okay, we'll leave it like that for now.


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#11 daffy1234

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Posted 12 December 2017 - 04:08 AM

Prime95: threw errors. Unrelated?
Spoiler


Video Memory Stress Test: Inconclusive (better results tomorrow)
Spoiler


Furmark: no problems
Spoiler


I will run more of the tests (including redoing VMT) tomorrow. Do you have any tests you want me to run first? Otherwise I will just go top-down in that page.

Edited by daffy1234, 12 December 2017 - 04:10 AM.


#12 daffy1234

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Posted 12 December 2017 - 09:29 PM

Ran VMT again. I got "TEST FAIL", but "errors found: 0". Odd.

 

Full text:

Spoiler
 
This was testing 1800mb of my ~1970mb video card memory. Not sure how to test all of it, as this was as much as I could push it without it giving up due to some of the memory already being in use.


#13 daffy1234

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Posted 12 December 2017 - 10:04 PM

Another interesting result. MemtestG80 threw errors. My first test threw 1497 errors. I ran it again, logging the output, and it threw 2419 errors. I've attached the log.

 

I also ran memtestCL and it did not throw errors.

 

I couldn't get Artifact Locator to work. It never completed a pass before crashing.

 

And that's about it for hardware diagnostics, unless I've missed one. The virus scan I did a few weeks back came back clean.

Attached Files



#14 bwv848

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Posted 15 December 2017 - 10:28 PM

Hi,

 

To be honest, having errors in video stress tests (IMO) is pretty meaningless. The errors are not necessarily indicative of a hardware problem, but rather could point to a compatibility issue with the drivers/BIOS. Let's ignore it for now since the other tests passed.

 

The only thing I can think of is this hardware stripdown. Other than that, have you considered whether if there's a bug in your games?


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#15 daffy1234

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Posted 16 December 2017 - 04:30 PM

 

 

To be honest, having errors in video stress tests (IMO) is pretty meaningless. The errors are not necessarily indicative of a hardware problem, but rather could point to a compatibility issue with the drivers/BIOS.

I suspected but I wasn't sure. Glad to get an expert opinion on that. :)

 

 

 

have you considered whether if there's a bug in your games?

Oh there almost certainly is. I'm not concerned that the games themselves are crashing, I can deal with that, what I'm concerned about is that it brings down the whole operating system with it. If I understand right, it should be effectively impossible for a non-admin program to bring down the whole system.

 

 

The only thing I can think of is this hardware stripdown.

That's a good idea. My only concern is trying to reproduce the error without a graphics card. The games in question will either run unreliably, or not run at all, using the built-in video card. Also reproducing it takes a couple hours each time, and it's tricky to do reliably. The games play fine for a good couple hours, until everything comes crashing down.






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