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Browsers freeze and buffer after virus


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17 replies to this topic

#1 wmb1961

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Posted 30 November 2017 - 05:38 PM

My operating system is Windows 10 and I have a dell PC.

 

I tried to install a program that was infected and after I removed the infected program and ran both ADW Cleaner and Maleware bytes my briowsers (fire fox and Chrome) run so slooooooowwww.And strat buffering and lagging.

 

Can anyone help me?



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#2 Broni

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Posted 30 November 2017 - 09:28 PM

p22002970.gif Download Security Check from here or here and save it to your Desktop.

  • Double-click SecurityCheck.exe
  • Follow the onscreen instructions inside of the black box.
  • A Notepad document should open automatically called checkup.txt; please post the contents of that document.


NOTE 1. If one of your security applications (e.g., third-party firewall) requests permission to allow DIG.EXE access the Internet, allow it to do so.
NOTE 2. SecurityCheck may produce some false warning(s), so leave the results reading to me.
NOTE 3. If you receive UNSUPPORTED OPERATING SYSTEM! ABORTED! message restart computer and Security Check should run

p22002970.gif Please download Farbar Service Scanner (FSS) and run it on the computer with the issue.
  • Make sure the following options are checked:
    • Internet Services
    • Windows Firewall
    • System Restore
    • Security Center/Action Center
    • Windows Update
    • Windows Defender
    • Other Services
  • Press "Scan".
  • It will create a log (FSS.txt) in the same directory the tool is run.
  • Please copy and paste the log to your reply.


p22002970.gif Please download MiniToolBox and run it.

Checkmark following boxes:
  • Report IE Proxy Settings
  • Report FF Proxy Settings
  • List content of Hosts
  • List IP configuration
  • List Winsock Entries
  • List last 10 Event Viewer log
  • List Installed Programs
  • List Devices (do NOT change any settings here)
  • List Users, Partitions and Memory size
  • List Restore Points

Click Go and post the result.

p22002970.gif Please download Malwarebytes to your desktop.
  • Double-click mb3-setup-1878.1878-3.5.1.2522.exe and follow the prompts to install the program.
  • Then click Finish.
  • Once the program has fully updated, select Scan Now on the Dashboard. Or select the Threat Scan from the Scan menu.
  • If another update of the definitions is available, it will be implemented before the rest of the scanning procedure.
  • When the scan is complete, make sure that all Threats are selected, and click Remove Selected.
  • Restart your computer when prompted to do so.
  • The Scan log is available throughout History ->Application logs. Please post it contents in your next reply.


p22002970.gifDownload 51a5f31352b88-icon_MBAR.pngMalwarebytes Anti-Rootkit (MBAR) to your desktop.
  • Warning! Malwarebytes Anti-Rootkit needs to be run from an account with administrator rights.
  • Double click on downloaded file. OK self extracting prompt.
  • MBAR will start. Click "Next" to continue.
  • Click in the following screen "Update" to obtain the latest malware definitions.
  • Once the update is complete select "Next" and click "Scan".
  • When the scan is finished and no malware has been found select "Exit".
  • If malware was detected, make sure to check all the items and click "Cleanup". Reboot your computer.
  • Open the MBAR folder located on your Desktop and paste the content of the following files in your next reply:
  • "mbar-log-{date} (xx-xx-xx).txt"
  • "system-log.txt"


NOTE. If you see This version requires you to completely exit the Anti Malware application message right click on the Malwarebytes Anti-Malware icon in the system tray and click on Exit.

p22002970.gif Please download Rkill (courtesy of BleepingComputer.com) to your desktop.
There are 2 different versions. If one of them won't run then download and try to run the other one.
You only need to get one of these to run, not all of them. You may get warnings from your antivirus about this tool, ignore them or shutdown your antivirus.

rKill.exe: http://www.bleepingcomputer.com/download/rkill/dl/10/
iExplore.exe (renamed rKill.exe): http://www.bleepingcomputer.com/download/rkill/dl/11/

  • Double-click on the Rkill desktop icon to run the tool.
  • If using Windows Vista, 7 or 8 right-click on it and choose Run As Administrator.
  • A black DOS box will briefly flash and then disappear. This is normal and indicates the tool ran successfully.
  • If not, delete the file, then download and use the one provided in Link 2.
  • Do not reboot until instructed.
  • If the tool does not run from any of the links provided, please let me know.


If normal mode still doesn't work, run the tool from safe mode.

When the scan is done Notepad will open with rKill log.
Post it in your next reply.

NOTE. rKill.txt log will also be present on your desktop.

NOTE Do NOT wrap your logs in "quote" or "code" brackets.
Do NOT use spoilers.
Do NOT edit your reply to post additional logs. Create new reply. I'll not get any email notifications about edits so I won't know you posted something new.


My Website

p4433470.gif

My help doesn't cost a penny, but if you'd like to consider a donation, click p22001735.gif


 


#3 wmb1961

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Posted 04 December 2017 - 11:56 AM

 Results of screen317's Security Check version 0.99.93  
   x64 (UAC is enabled)  
 Internet Explorer 11  
``````````````Antivirus/Firewall Check:`````````````` 
 Windows Firewall Enabled!  
Windows Defender   
AVG Antivirus      
 Antivirus up to date!  (On Access scanning disabled!) 
`````````Anti-malware/Other Utilities Check:````````` 
 MVPS Hosts File  
 Java 8 Update 151  
 Java version 32-bit out of Date! 
 Adobe Flash Player 27.0.0.187  
 Google Chrome (62.0.3202.94) 
 Google Chrome (SetupMetrics...) 
````````Process Check: objlist.exe by Laurent````````  
 Windows Defender MSMpEng.exe 
 AVG Antivirus AVGUI.exe  
`````````````````System Health check````````````````` 
 Total Fragmentation on Drive C:  % 
````````````````````End of Log`````````````````````` 
 


#4 wmb1961

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Posted 04 December 2017 - 12:05 PM

Farbar Service Scanner Version: 27-01-2016
Ran by admin24 (administrator) on 04-12-2017 at 12:04:54
Running from "C:\Users\admin24\Downloads"
Microsoft Windows 10 Home  (X64)
Boot Mode: Normal
****************************************************************
 
Internet Services:
============
 
Connection Status:
==============
Localhost is accessible.
LAN connected.
Google IP is accessible.
Google.com is accessible.
Yahoo.com is accessible.
 
 
Windows Firewall:
=============
 
Firewall Disabled Policy: 
==================
 
 
System Restore:
============
 
System Restore Policy: 
========================
 
 
Security Center:
============
 
 
Windows Update:
============
wuauserv Service is not running. Checking service configuration:
The start type of wuauserv service is OK.
The ImagePath of wuauserv service is OK.
The ServiceDll of wuauserv service is OK.
 
 
Windows Autoupdate Disabled Policy: 
============================
 
 
Windows Defender:
==============
 
Other Services:
==============
 
 
File Check:
========
C:\Windows\System32\nsisvc.dll => File is digitally signed
C:\Windows\System32\drivers\nsiproxy.sys => File is digitally signed
C:\Windows\System32\drivers\afd.sys => File is digitally signed
C:\Windows\System32\drivers\tdx.sys => File is digitally signed
C:\Windows\System32\Drivers\tcpip.sys => File is digitally signed
C:\Windows\System32\dnsrslvr.dll => File is digitally signed
C:\Windows\System32\dnsapi.dll => File is digitally signed
C:\Windows\SysWOW64\dnsapi.dll => File is digitally signed
C:\Windows\System32\mpssvc.dll => File is digitally signed
C:\Windows\System32\bfe.dll => File is digitally signed
C:\Windows\System32\drivers\mpsdrv.sys => File is digitally signed
C:\Windows\System32\SDRSVC.dll => File is digitally signed
C:\Windows\System32\vssvc.exe => File is digitally signed
C:\Windows\System32\wscsvc.dll => File is digitally signed
C:\Windows\System32\wbem\WMIsvc.dll => File is digitally signed
C:\Windows\System32\wuaueng.dll => File is digitally signed
C:\Windows\System32\qmgr.dll => File is digitally signed
C:\Windows\System32\es.dll => File is digitally signed
C:\Windows\System32\cryptsvc.dll => File is digitally signed
C:\Program Files\Windows Defender\MpSvc.dll => File is digitally signed
C:\Windows\System32\ipnathlp.dll => File is digitally signed
C:\Windows\System32\iphlpsvc.dll => File is digitally signed
C:\Windows\System32\svchost.exe => File is digitally signed
C:\Windows\System32\rpcss.dll => File is digitally signed
 
 
**** End of log ****


#5 wmb1961

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Posted 04 December 2017 - 12:09 PM

MiniToolBox by Farbar  Version: 17-06-2016
Ran by admin24 (administrator) on 04-12-2017 at 12:08:20
Running from "C:\Users\admin24\Downloads"
Microsoft Windows 10 Home  (X64)
Model: Inspiron 3646 Manufacturer: Dell Inc.
Boot Mode: Normal
***************************************************************************
 
========================= IE Proxy Settings: ============================== 
 
Proxy is not enabled.
No Proxy Server is set.
 
========================= FF Proxy Settings: ============================== 
 
========================= Hosts content: =================================
0.0.0.1 mssplus.mcafee.com127.0.0.1 www.007guard.com
127.0.0.1 007guard.com
127.0.0.1 008i.com
127.0.0.1 www.008k.com
127.0.0.1 008k.com
127.0.0.1 www.00hq.com
127.0.0.1 00hq.com
127.0.0.1 010402.com
127.0.0.1 www.032439.com
127.0.0.1 032439.com
127.0.0.1 www.0scan.com
127.0.0.1 0scan.com
127.0.0.1 1000gratisproben.com
127.0.0.1 www.1000gratisproben.com
127.0.0.1 1001namen.com
127.0.0.1 www.1001namen.com
127.0.0.1 100888290cs.com
127.0.0.1 www.100888290cs.com
127.0.0.1 www.100sexlinks.com
127.0.0.1 100sexlinks.com
127.0.0.1 10sek.com
127.0.0.1 www.10sek.com
127.0.0.1 www.1-2005-search.com
127.0.0.1 1-2005-search.com
127.0.0.1 123fporn.info
127.0.0.1 www.123fporn.info
127.0.0.1 123haustiereundmehr.com
127.0.0.1 www.123haustiereundmehr.com
127.0.0.1 123moviedownload.com
127.0.0.1 www.123moviedownload.com
 
There are 15457 entries.
 
========================= IP Configuration: ================================
 
Dell Wireless 1705 802.11b|g|n (2.4GHZ) = Wi-Fi (Connected)
Realtek PCIe GBE Family Controller = Ethernet (Media disconnected)
Bluetooth Device (Personal Area Network) = Bluetooth Network Connection (Media disconnected)
 
 
# ----------------------------------
# IPv4 Configuration
# ----------------------------------
pushd interface ipv4
 
reset
set global icmpredirects=enabled taskoffload=disabled
set interface interface="Local Area Connection* 4" forwarding=enabled advertise=enabled nud=enabled ignoredefaultroutes=disabled
set interface interface="Ethernet" forwarding=enabled advertise=enabled nud=enabled ignoredefaultroutes=disabled
set interface interface="Wi-Fi" forwarding=enabled advertise=enabled nud=enabled ignoredefaultroutes=disabled
set interface interface="Local Area Connection* 3" forwarding=enabled advertise=enabled nud=enabled ignoredefaultroutes=disabled
set interface interface="Bluetooth Network Connection" forwarding=enabled advertise=enabled nud=enabled ignoredefaultroutes=disabled
set interface interface="Local Area Connection* 1" forwarding=enabled advertise=enabled nud=enabled ignoredefaultroutes=disabled
 
 
popd
# End of IPv4 configuration
 
 
 
Windows IP Configuration
 
   Host Name . . . . . . . . . . . . : admin2
   Primary Dns Suffix  . . . . . . . : 
   Node Type . . . . . . . . . . . . : Hybrid
   IP Routing Enabled. . . . . . . . : No
   WINS Proxy Enabled. . . . . . . . : No
 
Ethernet adapter Ethernet:
 
   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . : hsd1.nj.comcast.net
   Description . . . . . . . . . . . : Realtek PCIe GBE Family Controller
   Physical Address. . . . . . . . . : B0-83-FE-99-DC-27
   DHCP Enabled. . . . . . . . . . . : Yes
   Autoconfiguration Enabled . . . . : Yes
 
Wireless LAN adapter Local Area Connection* 3:
 
   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . : 
   Description . . . . . . . . . . . : Microsoft Wi-Fi Direct Virtual Adapter
   Physical Address. . . . . . . . . : 1E-BB-58-87-50-83
   DHCP Enabled. . . . . . . . . . . : Yes
   Autoconfiguration Enabled . . . . : Yes
 
Wireless LAN adapter Wi-Fi:
 
   Connection-specific DNS Suffix  . : 
   Description . . . . . . . . . . . : Dell Wireless 1705 802.11b/g/n (2.4GHZ)
   Physical Address. . . . . . . . . : 4C-BB-58-87-50-83
   DHCP Enabled. . . . . . . . . . . : Yes
   Autoconfiguration Enabled . . . . : Yes
   Link-local IPv6 Address . . . . . : fe80::d104:2f7f:672e:a7d5%5(Preferred) 
   IPv4 Address. . . . . . . . . . . : 192.168.1.6(Preferred) 
   Subnet Mask . . . . . . . . . . . : 255.255.255.0
   Lease Obtained. . . . . . . . . . : Monday, December 4, 2017 11:22:35 AM
   Lease Expires . . . . . . . . . . : Tuesday, December 5, 2017 11:22:33 AM
   Default Gateway . . . . . . . . . : 192.168.1.1
   DHCP Server . . . . . . . . . . . : 192.168.1.1
   DHCPv6 IAID . . . . . . . . . . . : 55360344
   DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-1C-A4-F5-C5-B0-83-FE-99-DC-27
   DNS Servers . . . . . . . . . . . : 8.8.8.8
                                       8.8.4.4
   NetBIOS over Tcpip. . . . . . . . : Enabled
 
Ethernet adapter Bluetooth Network Connection:
 
   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . : 
   Description . . . . . . . . . . . : Bluetooth Device (Personal Area Network)
   Physical Address. . . . . . . . . : 4C-BB-58-87-50-84
   DHCP Enabled. . . . . . . . . . . : Yes
   Autoconfiguration Enabled . . . . : Yes
 
Tunnel adapter isatap.{32EB1E66-D1F1-403D-A96D-90E933EB5FE0}:
 
   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . : 
   Description . . . . . . . . . . . : Microsoft ISATAP Adapter #5
   Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
   DHCP Enabled. . . . . . . . . . . : No
   Autoconfiguration Enabled . . . . : Yes
Server:  google-public-dns-a.google.com
Address:  8.8.8.8
 
Name:    google.com
Addresses:  2607:f8b0:4006:819::200e
  172.217.10.110
 
 
Pinging google.com [172.217.10.110] with 32 bytes of data:
Reply from 172.217.10.110: bytes=32 time=15ms TTL=54
Reply from 172.217.10.110: bytes=32 time=17ms TTL=54
 
Ping statistics for 172.217.10.110:
    Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
    Minimum = 15ms, Maximum = 17ms, Average = 16ms
Server:  google-public-dns-a.google.com
Address:  8.8.8.8
 
Name:    yahoo.com
Addresses:  2001:4998:44:204::100d
  2001:4998:58:2201::73
  2001:4998:c:e33::53
  98.138.252.38
  206.190.39.42
  98.139.180.180
 
 
Pinging yahoo.com [98.139.180.180] with 32 bytes of data:
Reply from 98.139.180.180: bytes=32 time=49ms TTL=52
Reply from 98.139.180.180: bytes=32 time=48ms TTL=52
 
Ping statistics for 98.139.180.180:
    Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
    Minimum = 48ms, Maximum = 49ms, Average = 48ms
 
Pinging 127.0.0.1 with 32 bytes of data:
Reply from 127.0.0.1: bytes=32 time<1ms TTL=128
Reply from 127.0.0.1: bytes=32 time<1ms TTL=128
 
Ping statistics for 127.0.0.1:
    Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
    Minimum = 0ms, Maximum = 0ms, Average = 0ms
===========================================================================
Interface List
 16...b0 83 fe 99 dc 27 ......Realtek PCIe GBE Family Controller
  6...1e bb 58 87 50 83 ......Microsoft Wi-Fi Direct Virtual Adapter
  5...4c bb 58 87 50 83 ......Dell Wireless 1705 802.11b/g/n (2.4GHZ)
 12...4c bb 58 87 50 84 ......Bluetooth Device (Personal Area Network)
  1...........................Software Loopback Interface 1
 17...00 00 00 00 00 00 00 e0 Microsoft ISATAP Adapter #5
===========================================================================
 
IPv4 Route Table
===========================================================================
Active Routes:
Network Destination        Netmask          Gateway       Interface  Metric
          0.0.0.0          0.0.0.0      192.168.1.1      192.168.1.6     55
        127.0.0.0        255.0.0.0         On-link         127.0.0.1    331
        127.0.0.1  255.255.255.255         On-link         127.0.0.1    331
  127.255.255.255  255.255.255.255         On-link         127.0.0.1    331
      192.168.1.0    255.255.255.0         On-link       192.168.1.6    311
      192.168.1.6  255.255.255.255         On-link       192.168.1.6    311
    192.168.1.255  255.255.255.255         On-link       192.168.1.6    311
        224.0.0.0        240.0.0.0         On-link         127.0.0.1    331
        224.0.0.0        240.0.0.0         On-link       192.168.1.6    311
  255.255.255.255  255.255.255.255         On-link         127.0.0.1    331
  255.255.255.255  255.255.255.255         On-link       192.168.1.6    311
===========================================================================
Persistent Routes:
  None
 
IPv6 Route Table
===========================================================================
Active Routes:
 If Metric Network Destination      Gateway
  1    331 ::1/128                  On-link
  5    311 fe80::/64                On-link
  5    311 fe80::d104:2f7f:672e:a7d5/128
                                    On-link
  1    331 ff00::/8                 On-link
  5    311 ff00::/8                 On-link
===========================================================================
Persistent Routes:
  None
========================= Winsock entries =====================================
 
Catalog5 01 C:\WINDOWS\SysWOW64\napinsp.dll [55808] (Microsoft Corporation)
Catalog5 02 C:\WINDOWS\SysWOW64\pnrpnsp.dll [70656] (Microsoft Corporation)
Catalog5 03 C:\WINDOWS\SysWOW64\pnrpnsp.dll [70656] (Microsoft Corporation)
Catalog5 04 C:\WINDOWS\SysWOW64\NLAapi.dll [65024] (Microsoft Corporation)
Catalog5 05 C:\WINDOWS\SysWOW64\mswsock.dll [306016] (Microsoft Corporation)
Catalog5 06 C:\WINDOWS\SysWOW64\winrnr.dll [24064] (Microsoft Corporation)
Catalog5 07 C:\WINDOWS\SysWOW64\wshbth.dll [51712] (Microsoft Corporation)
Catalog5 08 C:\Program Files (x86)\Bonjour\mdnsNSP.dll [121704] (Apple Inc.)
Catalog9 01 C:\WINDOWS\SysWOW64\mswsock.dll [306016] (Microsoft Corporation)
Catalog9 02 C:\WINDOWS\SysWOW64\mswsock.dll [306016] (Microsoft Corporation)
Catalog9 03 C:\WINDOWS\SysWOW64\mswsock.dll [306016] (Microsoft Corporation)
Catalog9 04 C:\WINDOWS\SysWOW64\mswsock.dll [306016] (Microsoft Corporation)
Catalog9 05 C:\WINDOWS\SysWOW64\mswsock.dll [306016] (Microsoft Corporation)
Catalog9 06 C:\WINDOWS\SysWOW64\mswsock.dll [306016] (Microsoft Corporation)
Catalog9 07 C:\WINDOWS\SysWOW64\mswsock.dll [306016] (Microsoft Corporation)
Catalog9 08 C:\WINDOWS\SysWOW64\mswsock.dll [306016] (Microsoft Corporation)
Catalog9 09 C:\WINDOWS\SysWOW64\mswsock.dll [306016] (Microsoft Corporation)
Catalog9 10 C:\WINDOWS\SysWOW64\mswsock.dll [306016] (Microsoft Corporation)
Catalog9 11 C:\WINDOWS\SysWOW64\mswsock.dll [306016] (Microsoft Corporation)
Catalog9 12 C:\WINDOWS\SysWOW64\mswsock.dll [306016] (Microsoft Corporation)
Catalog9 13 C:\WINDOWS\SysWOW64\mswsock.dll [306016] (Microsoft Corporation)
x64-Catalog5 01 C:\Windows\System32\napinsp.dll [67584] (Microsoft Corporation)
x64-Catalog5 02 C:\Windows\System32\pnrpnsp.dll [86016] (Microsoft Corporation)
x64-Catalog5 03 C:\Windows\System32\pnrpnsp.dll [86016] (Microsoft Corporation)
x64-Catalog5 04 C:\Windows\System32\NLAapi.dll [80896] (Microsoft Corporation)
x64-Catalog5 05 C:\Windows\System32\mswsock.dll [357216] (Microsoft Corporation)
x64-Catalog5 06 C:\Windows\System32\winrnr.dll [31744] (Microsoft Corporation)
x64-Catalog5 07 C:\Windows\System32\wshbth.dll [62976] (Microsoft Corporation)
x64-Catalog5 08 C:\Program Files\Bonjour\mdnsNSP.dll [132968] (Apple Inc.)
x64-Catalog9 01 C:\Windows\System32\mswsock.dll [357216] (Microsoft Corporation)
x64-Catalog9 02 C:\Windows\System32\mswsock.dll [357216] (Microsoft Corporation)
x64-Catalog9 03 C:\Windows\System32\mswsock.dll [357216] (Microsoft Corporation)
x64-Catalog9 04 C:\Windows\System32\mswsock.dll [357216] (Microsoft Corporation)
x64-Catalog9 05 C:\Windows\System32\mswsock.dll [357216] (Microsoft Corporation)
x64-Catalog9 06 C:\Windows\System32\mswsock.dll [357216] (Microsoft Corporation)
x64-Catalog9 07 C:\Windows\System32\mswsock.dll [357216] (Microsoft Corporation)
x64-Catalog9 08 C:\Windows\System32\mswsock.dll [357216] (Microsoft Corporation)
x64-Catalog9 09 C:\Windows\System32\mswsock.dll [357216] (Microsoft Corporation)
x64-Catalog9 10 C:\Windows\System32\mswsock.dll [357216] (Microsoft Corporation)
x64-Catalog9 11 C:\Windows\System32\mswsock.dll [357216] (Microsoft Corporation)
x64-Catalog9 12 C:\Windows\System32\mswsock.dll [357216] (Microsoft Corporation)
x64-Catalog9 13 C:\Windows\System32\mswsock.dll [357216] (Microsoft Corporation)
 
========================= Event log errors: ===============================
 
Application errors:
==================
Error: (12/04/2017 11:45:57 AM) (Source: Application Error) (User: )
Description: Faulting application name: DDVDataCollector.exe, version: 5.2.3.62, time stamp: 0x597a184e
Faulting module name: DDVDataCollector.exe, version: 5.2.3.62, time stamp: 0x597a184e
Exception code: 0xc0000409
Fault offset: 0x00000000001c860b
Faulting process id: 0x26e8
Faulting application start time: 0xDDVDataCollector.exe0
Faulting application path: DDVDataCollector.exe1
Faulting module path: DDVDataCollector.exe2
Report Id: DDVDataCollector.exe3
Faulting package full name: DDVDataCollector.exe4
Faulting package-relative application ID: DDVDataCollector.exe5
 
Error: (12/04/2017 11:28:45 AM) (Source: SideBySide) (User: )
Description: Activation context generation failed for "C:\WINDOWS\WinSxS\manifests\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.14393.953_none_42151e83c686086b.manifest1".Error in manifest or policy file "C:\WINDOWS\WinSxS\manifests\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.14393.953_none_42151e83c686086b.manifest2" on line C:\WINDOWS\WinSxS\manifests\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.14393.953_none_42151e83c686086b.manifest3.
A component version required by the application conflicts with another component version already active.
Conflicting components are:.
Component 1: C:\WINDOWS\WinSxS\manifests\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.14393.953_none_42151e83c686086b.manifest.
Component 2: C:\WINDOWS\WinSxS\manifests\x86_microsoft.windows.common-controls_6595b64144ccf1df_6.0.14393.953_none_89c2555adb023171.manifest.
 
Error: (12/04/2017 11:24:41 AM) (Source: SideBySide) (User: )
Description: Activation context generation failed for "C:\WINDOWS\WinSxS\manifests\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.14393.953_none_42151e83c686086b.manifest1".Error in manifest or policy file "C:\WINDOWS\WinSxS\manifests\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.14393.953_none_42151e83c686086b.manifest2" on line C:\WINDOWS\WinSxS\manifests\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.14393.953_none_42151e83c686086b.manifest3.
A component version required by the application conflicts with another component version already active.
Conflicting components are:.
Component 1: C:\WINDOWS\WinSxS\manifests\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.14393.953_none_42151e83c686086b.manifest.
Component 2: C:\WINDOWS\WinSxS\manifests\x86_microsoft.windows.common-controls_6595b64144ccf1df_6.0.14393.953_none_89c2555adb023171.manifest.
 
Error: (12/03/2017 03:23:15 AM) (Source: SideBySide) (User: )
Description: Activation context generation failed for "C:\WINDOWS\WinSxS\manifests\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.14393.953_none_42151e83c686086b.manifest1".Error in manifest or policy file "C:\WINDOWS\WinSxS\manifests\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.14393.953_none_42151e83c686086b.manifest2" on line C:\WINDOWS\WinSxS\manifests\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.14393.953_none_42151e83c686086b.manifest3.
A component version required by the application conflicts with another component version already active.
Conflicting components are:.
Component 1: C:\WINDOWS\WinSxS\manifests\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.14393.953_none_42151e83c686086b.manifest.
Component 2: C:\WINDOWS\WinSxS\manifests\x86_microsoft.windows.common-controls_6595b64144ccf1df_6.0.14393.953_none_89c2555adb023171.manifest.
 
Error: (12/02/2017 11:56:52 PM) (Source: Microsoft-Windows-CAPI2) (User: )
Description: Cryptographic Services failed while processing the OnIdentity() call in the System Writer Object.
 
 
Details:
AddLegacyDriverFiles: Unable to back up image of binary Microsoft Link-Layer Discovery Protocol.
 
System Error:
Access is denied.
.
 
Error: (12/02/2017 09:56:16 PM) (Source: Application Error) (User: )
Description: Faulting application name: DDVDataCollector.exe, version: 5.2.3.62, time stamp: 0x597a184e
Faulting module name: DDVDataCollector.exe, version: 5.2.3.62, time stamp: 0x597a184e
Exception code: 0xc0000409
Fault offset: 0x00000000001c860b
Faulting process id: 0x1198
Faulting application start time: 0xDDVDataCollector.exe0
Faulting application path: DDVDataCollector.exe1
Faulting module path: DDVDataCollector.exe2
Report Id: DDVDataCollector.exe3
Faulting package full name: DDVDataCollector.exe4
Faulting package-relative application ID: DDVDataCollector.exe5
 
Error: (12/02/2017 09:48:24 PM) (Source: Microsoft-Windows-CAPI2) (User: )
Description: Cryptographic Services failed while processing the OnIdentity() call in the System Writer Object.
 
 
Details:
AddLegacyDriverFiles: Unable to back up image of binary Microsoft Link-Layer Discovery Protocol.
 
System Error:
Access is denied.
.
 
Error: (12/02/2017 03:50:37 PM) (Source: Microsoft-Windows-Immersive-Shell) (User: admin2)
Description: Activation of app Microsoft.Windows.Cortana_cw5n1h2txyewy!CortanaUI failed with error: -2144927142 See the Microsoft-Windows-TWinUI/Operational log for additional information.
 
Error: (12/02/2017 03:32:35 PM) (Source: Microsoft-Windows-Immersive-Shell) (User: admin2)
Description: Activation of app microsoft.windowscommunicationsapps_8wekyb3d8bbwe!ppleae38af2e007f4358a809ac99a64a67c1 failed with error: -2144927142 See the Microsoft-Windows-TWinUI/Operational log for additional information.
 
Error: (12/02/2017 03:32:28 PM) (Source: Microsoft-Windows-Immersive-Shell) (User: admin2)
Description: Activation of app Microsoft.Windows.Cortana_cw5n1h2txyewy!CortanaUI failed with error: -2144927142 See the Microsoft-Windows-TWinUI/Operational log for additional information.
 
 
System errors:
=============
Error: (12/04/2017 11:51:28 AM) (Source: disk) (User: )
Description: The driver detected a controller error on \Device\Harddisk0\DR0.
 
Error: (12/04/2017 11:51:28 AM) (Source: disk) (User: )
Description: The driver detected a controller error on \Device\Harddisk0\DR0.
 
Error: (12/04/2017 11:51:28 AM) (Source: disk) (User: )
Description: The driver detected a controller error on \Device\Harddisk0\DR0.
 
Error: (12/04/2017 11:51:28 AM) (Source: disk) (User: )
Description: The driver detected a controller error on \Device\Harddisk0\DR0.
 
Error: (12/04/2017 11:51:28 AM) (Source: disk) (User: )
Description: The driver detected a controller error on \Device\Harddisk0\DR0.
 
Error: (12/04/2017 11:51:28 AM) (Source: disk) (User: )
Description: The driver detected a controller error on \Device\Harddisk0\DR0.
 
Error: (12/04/2017 11:51:28 AM) (Source: disk) (User: )
Description: The driver detected a controller error on \Device\Harddisk0\DR0.
 
Error: (12/04/2017 11:51:28 AM) (Source: disk) (User: )
Description: The driver detected a controller error on \Device\Harddisk0\DR0.
 
Error: (12/04/2017 11:51:28 AM) (Source: disk) (User: )
Description: The driver detected a controller error on \Device\Harddisk0\DR0.
 
Error: (12/04/2017 11:51:28 AM) (Source: disk) (User: )
Description: The driver detected a controller error on \Device\Harddisk0\DR0.
 
 
Microsoft Office Sessions:
=========================
Error: (12/04/2017 11:45:57 AM) (Source: Application Error)(User: )
Description: DDVDataCollector.exe5.2.3.62597a184eDDVDataCollector.exe5.2.3.62597a184ec000040900000000001c860b26e801d36d1d7354ba3dC:\Program Files\Dell\DellDataVault\DDVDataCollector.exeC:\Program Files\Dell\DellDataVault\DDVDataCollector.exeb8bdc9ff-07b5-4b99-bd0b-ad0b89a83557
 
Error: (12/04/2017 11:28:45 AM) (Source: SideBySide)(User: )
Description: C:\WINDOWS\WinSxS\manifests\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.14393.953_none_42151e83c686086b.manifestC:\WINDOWS\WinSxS\manifests\x86_microsoft.windows.common-controls_6595b64144ccf1df_6.0.14393.953_none_89c2555adb023171.manifestC:\Program Files (x86)\Audacity\audacity.exe
 
Error: (12/04/2017 11:24:41 AM) (Source: SideBySide)(User: )
Description: C:\WINDOWS\WinSxS\manifests\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.14393.953_none_42151e83c686086b.manifestC:\WINDOWS\WinSxS\manifests\x86_microsoft.windows.common-controls_6595b64144ccf1df_6.0.14393.953_none_89c2555adb023171.manifestC:\Program Files (x86)\Audacity\audacity.exe
 
Error: (12/03/2017 03:23:15 AM) (Source: SideBySide)(User: )
Description: C:\WINDOWS\WinSxS\manifests\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.14393.953_none_42151e83c686086b.manifestC:\WINDOWS\WinSxS\manifests\x86_microsoft.windows.common-controls_6595b64144ccf1df_6.0.14393.953_none_89c2555adb023171.manifestC:\Program Files (x86)\Audacity\audacity.exe
 
Error: (12/02/2017 11:56:52 PM) (Source: Microsoft-Windows-CAPI2)(User: )
Description: 
Details:
AddLegacyDriverFiles: Unable to back up image of binary Microsoft Link-Layer Discovery Protocol.
 
System Error:
Access is denied.
 
Error: (12/02/2017 09:56:16 PM) (Source: Application Error)(User: )
Description: DDVDataCollector.exe5.2.3.62597a184eDDVDataCollector.exe5.2.3.62597a184ec000040900000000001c860b119801d36be1013b31b9C:\Program Files\Dell\DellDataVault\DDVDataCollector.exeC:\Program Files\Dell\DellDataVault\DDVDataCollector.exe7c34ba8b-c37c-4e65-a91c-3876b2d39229
 
Error: (12/02/2017 09:48:24 PM) (Source: Microsoft-Windows-CAPI2)(User: )
Description: 
Details:
AddLegacyDriverFiles: Unable to back up image of binary Microsoft Link-Layer Discovery Protocol.
 
System Error:
Access is denied.
 
Error: (12/02/2017 03:50:37 PM) (Source: Microsoft-Windows-Immersive-Shell)(User: admin2)
Description: Microsoft.Windows.Cortana_cw5n1h2txyewy!CortanaUI-2144927142
 
Error: (12/02/2017 03:32:35 PM) (Source: Microsoft-Windows-Immersive-Shell)(User: admin2)
Description: microsoft.windowscommunicationsapps_8wekyb3d8bbwe!ppleae38af2e007f4358a809ac99a64a67c1-2144927142
 
Error: (12/02/2017 03:32:28 PM) (Source: Microsoft-Windows-Immersive-Shell)(User: admin2)
Description: Microsoft.Windows.Cortana_cw5n1h2txyewy!CortanaUI-2144927142
 
 
CodeIntegrity Errors:
===================================
  Date: 2017-08-21 12:57:13.944
  Description: Code Integrity determined that a process (\Device\HarddiskVolume5\Program Files\Windows Defender\MsMpEng.exe) attempted to load \Device\HarddiskVolume5\Program Files\Bonjour\mdnsNSP.dll that did not meet the Custom 3 / Antimalware signing level requirements.
 
  Date: 2017-08-21 12:57:13.938
  Description: Code Integrity determined that a process (\Device\HarddiskVolume5\Program Files\Windows Defender\MsMpEng.exe) attempted to load \Device\HarddiskVolume5\Program Files\Bonjour\mdnsNSP.dll that did not meet the Custom 3 / Antimalware signing level requirements.
 
  Date: 2017-08-15 14:54:48.585
  Description: Code Integrity determined that a process (\Device\HarddiskVolume5\Program Files\Windows Defender\MsMpEng.exe) attempted to load \Device\HarddiskVolume5\Program Files\Bonjour\mdnsNSP.dll that did not meet the Custom 3 / Antimalware signing level requirements.
 
  Date: 2017-08-15 14:54:48.581
  Description: Code Integrity determined that a process (\Device\HarddiskVolume5\Program Files\Windows Defender\MsMpEng.exe) attempted to load \Device\HarddiskVolume5\Program Files\Bonjour\mdnsNSP.dll that did not meet the Custom 3 / Antimalware signing level requirements.
 
 
=========================== Installed Programs ============================
 
Adobe Acrobat DC (HKLM-x32\...\{AC76BA86-1033-FFFF-7760-0C0F074E4100}) (Version: 18.009.20050 - Adobe Systems Incorporated)
Adobe Acrobat Reader DC (HKLM-x32\...\{AC76BA86-7AD7-1033-7B44-AC0F074E4100}) (Version: 18.009.20050 - Adobe Systems Incorporated)
Adobe Creative Cloud (HKLM-x32\...\Adobe Creative Cloud) (Version: 4.3.0.256 - Adobe Systems Incorporated)
Adobe Flash Player 27 NPAPI (HKLM-x32\...\Adobe Flash Player NPAPI) (Version: 27.0.0.187 - Adobe Systems Incorporated)
Audacity 2.2.0 (HKLM-x32\...\Audacity_is1) (Version: 2.2.0 - Audacity Team)
AVG (HKLM\...\{E61E6143-4937-43FC-8C12-06B8A987484D}) (Version: 1.211.3 - AVG Technologies) Hidden
AVG AntiVirus FREE (HKLM-x32\...\AVG Antivirus) (Version: 17.7.3032 - AVG Technologies)
Bonjour (HKLM\...\{6E3610B2-430D-4EB0-81E3-2B57E8B9DE8D}) (Version: 3.0.0.10 - Apple Inc.)
Bulk Rename Utility 3.0.0.1 (64-bit) (HKLM\...\Bulk Rename Utility Installation_is1) (Version:  - TGRMN Software)
CCleaner (HKLM\...\CCleaner) (Version: 5.37 - Piriform)
CDisplayEx 1.8 (HKLM-x32\...\CDisplayEx_is1) (Version:  - Henri Gourvest.)
CheckWriter (HKLM-x32\...\{B9C062DC-0673-4DDB-84A6-D6B48E6FC054}) (Version: 6.0 - YourFavorite.com)
CyberLink Media Suite Essentials (HKLM-x32\...\InstallShield_{8F14AA37-5193-4A14-BD5B-BDF9B361AEF7}) (Version: 10.0 - CyberLink Corp.)
Dell Backup and Recovery (HKLM-x32\...\{0ED7EE95-6A97-47AA-AD73-152C08A15B04}) (Version: 1.7.5.60 - Dell Inc.)
Dell Digital Delivery (HKLM-x32\...\{693A23FB-F28B-4F7A-A720-4C1263F97F43}) (Version: 3.1.1002.0 - Dell Products, LP)
Dell Foundation Services (HKLM\...\{BDB50421-E961-42F3-B803-6DAC6F173834}) (Version: 3.4.16100.0 - Dell Inc.)
Dell Product Registration (HKLM-x32\...\{24F2AD94-CC1B-4294-B184-D4D31A3186A7}) (Version: 2.42.0012 - Aviata Inc.)
Dell SupportAssistAgent (HKLM\...\{18EF001B-B005-46CB-917B-112BA69ED85E}) (Version: 2.0.3.10 - Dell)
Dell Update (HKLM-x32\...\{F91263FA-BE4D-439D-9C0A-2E7204E0E9E3}) (Version: 1.9.20.0 - Dell Inc.)
Dell WLAN and Bluetooth Client Installation (HKLM-x32\...\{28006915-2739-4EBE-B5E8-49B25D32EB33}) (Version: 10.0 - Dell Inc.)
FB Groups Poster version 1.0 (HKLM-x32\...\{D72FE355-6036-48DA-B9EB-1C101C2D9A75}_is1) (Version: 1.0 - Your Online Business Hub)
FileZilla Client 3.27.1 (HKLM-x32\...\FileZilla Client) (Version: 3.27.1 - Tim Kosse)
FMW 1 (HKLM\...\{36133E9F-B129-4206-9FB4-13F707787542}) (Version: 1.226.3 - AVG Technologies) Hidden
Google Chrome (HKLM-x32\...\Google Chrome) (Version: 62.0.3202.94 - Google Inc.)
Google Update Helper (HKLM-x32\...\{60EC980A-BDA2-4CB6-A427-B07A5498B4CA}) (Version: 1.3.33.7 - Google Inc.) Hidden
GoToMeeting 8.10.0.7495 (HKCU\...\GoToMeeting) (Version: 8.10.0.7495 - LogMeIn, Inc.)
HP Dropbox Plugin (HKLM-x32\...\{23617173-F935-4C17-A323-EB1207F3ED49}) (Version: 36.0.31.53050 - Hewlett-Packard Co.)
HP ENVY 5540 series Basic Device Software (HKLM\...\{44CE34C3-7B6A-44CA-BD7F-73E053BBAEC8}) (Version: 36.0.72.54013 - Hewlett-Packard Co.)
HP ENVY 5540 series Help (HKLM-x32\...\{3B1BE080-D477-4B94-AAE4-8B0BEC5D0CE3}) (Version: 35.0.0 - Hewlett Packard)
HP ePrint SW (HKLM-x32\...\{5b1a1d22-bd59-44e0-a954-e2f18ec43a23}) (Version: 5.2.20454 - HP Inc.)
HP Google Drive Plugin (HKLM-x32\...\{AFF80405-E56A-48E7-98FC-8E46E261949F}) (Version: 36.0.31.53050 - Hewlett-Packard Co.)
HP LaserJet Professional M1130-M1210 MFP Series (HKLM\...\HP LaserJet Professional M1130-M1210 MFP Series) (Version:  - )
HP LaserJet Professional M1210 MFP Series Fax Installer (HKLM\...\{E65099C4-9110-4C31-BD03-5C17EFB5FE92}) (Version: 1.1.0 - HP)
HP LaserJet Professional M1210 MFP Series Fax Installer (HKLM\...\{E94AE378-725A-41FF-BA24-397469D27FC8}) (Version: 1.3.0 - HP)
HP LaserJet Professional M1210 MFP Series Toolbox (HKLM\...\{F958F851-8DBE-420C-9D37-5ECBB6C61148}) (Version: 1.0.17 - Hewlett-Packard)
HP LaserJet Professional P1100-P1560-P1600 Series (HKLM\...\HP LaserJet Professional P1100-P1560-P1600 Series) (Version:  - )
HP LaserJet Toolbox (HKLM\...\{2E8A793D-E275-46A2-BAB3-35FB95ACED57}) (Version: 3.0.0 - Hewlett-Packard)
HP Photo Creations (HKLM-x32\...\HP Photo Creations) (Version: 1.0.0.9572 - HP)
HP Support Assistant (HKLM-x32\...\{78E2C850-ADA6-420D-BA35-2F4A9BE733CC}) (Version: 8.5.37.19 - HP)
HP Support Solutions Framework (HKLM-x32\...\{CE7447C2-EF12-4EF3-BE51-BFC3B049C0F6}) (Version: 12.8.37.11 - HP)
HP Touchpoint Analytics Client (HKLM\...\{E5FB98E0-0784-44F0-8CEC-95CD4690C43F}) (Version: 4.0.2.1435 - HP Inc.)
HP Update (HKLM-x32\...\{912D30CF-F39E-4B31-AD9A-123C6B794EE2}) (Version: 5.005.002.002 - Hewlett-Packard)
hppLaserJetService (HKLM-x32\...\{D371F551-0DB9-4CEC-844B-4C90CE91EA0B}) (Version: 001.003.000145 - Hewlett-Packard) Hidden
hppM1130M1210SeriesLaserJetService (HKLM-x32\...\{0E448256-D515-4C3E-A5BE-0A7B76CED5D4}) (Version: 001.003.00073 - Hewlett-Packard) Hidden
hppusgM1130M1210Series (HKLM-x32\...\{DA6CC3A5-1F5B-4068-8BFF-C597BB6B8158}) (Version: 1.0.0.2 - Hewlett-Packard) Hidden
HPSSupply (HKLM-x32\...\{7902E313-FF0F-4493-ACB1-A8147B78DCD0}) (Version: 2.1.1.0000 - Hewlett Packard Development Company L.P.)
Intel® Processor Graphics (HKLM-x32\...\{F0E3AD40-2BBD-4360-9C76-B9AC9A5886EA}) (Version: 10.18.10.3408 - Intel Corporation)
Ipswitch WS_FTP 12 (HKLM-x32\...\{AD88355B-A4E0-4DA1-BAC3-EA4FEA930691}) (Version: 12.3 - Ipswitch)
Java 8 Update 151 (HKLM-x32\...\{26A24AE4-039D-4CA4-87B4-2F32180151F0}) (Version: 8.0.1510.12 - Oracle Corporation)
LAME v3.99.3 (for Windows) (HKLM-x32\...\LAME_is1) (Version:  - )
MarketResearch (HKLM-x32\...\{175F0111-2968-4935-8F70-33108C6A4DE3}) (Version: 130.0.374.000 - Hewlett-Packard) Hidden
Microsoft Office 365 - en-us (HKLM\...\O365HomePremRetail - en-us) (Version: 16.0.8625.2139 - Microsoft Corporation)
Microsoft OneDrive (HKCU\...\OneDriveSetup.exe) (Version: 17.3.7076.1026 - Microsoft Corporation)
Microsoft Visual C++ 2005 Redistributable (HKLM-x32\...\{710f4c1c-cc18-4c49-8cbf-51240c89a1a2}) (Version: 8.0.61001 - Microsoft Corporation)
Microsoft Visual C++ 2005 Redistributable (HKLM-x32\...\{7299052b-02a4-4627-81f2-1818da5d550d}) (Version: 8.0.56336 - Microsoft Corporation)
Microsoft Visual C++ 2005 Redistributable (HKLM-x32\...\{837b34e3-7c30-493c-8f6a-2b0f04e2912c}) (Version: 8.0.59193 - Microsoft Corporation)
Microsoft Visual C++ 2005 Redistributable (x64) (HKLM\...\{071c9b48-7c32-4621-a0ac-3f809523288f}) (Version: 8.0.56336 - Microsoft Corporation)
Microsoft Visual C++ 2005 Redistributable (x64) (HKLM\...\{6E8E85E8-CE4B-4FF5-91F7-04999C9FAE6A}) (Version: 8.0.50727.42 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.21022 (HKLM\...\{350AA351-21FA-3270-8B7A-835434E766AD}) (Version: 9.0.21022 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.17 (HKLM\...\{8220EEFE-38CD-377E-8595-13398D740ACE}) (Version: 9.0.30729 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.21022 (HKLM-x32\...\{FF66E9F6-83E7-3A3E-AF14-8DE9A809A6A4}) (Version: 9.0.21022 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17 (HKLM-x32\...\{9A25302D-30C0-39D9-BD6F-21E6EC160475}) (Version: 9.0.30729 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148 (HKLM-x32\...\{1F1C2DFC-2D24-3E06-BCB8-725134ADF989}) (Version: 9.0.30729.4148 - Microsoft Corporation)
Microsoft Visual C++ 2010  x64 Redistributable - 10.0.40219 (HKLM\...\{1D8E6291-B0D5-35EC-8441-6616F567A0F7}) (Version: 10.0.40219 - Microsoft Corporation)
Microsoft Visual C++ 2010  x86 Redistributable - 10.0.40219 (HKLM-x32\...\{F0C3E5D1-1ADE-321E-8167-68EF0DE699A5}) (Version: 10.0.40219 - Microsoft Corporation)
Microsoft Visual C++ 2012 Redistributable (x64) - 11.0.61030 (HKLM-x32\...\{ca67548a-5ebe-413a-b50c-4b9ceb6d66c6}) (Version: 11.0.61030.0 - Microsoft Corporation)
Microsoft Visual C++ 2012 Redistributable (x86) - 11.0.61030 (HKLM-x32\...\{33d1fd90-4274-48a1-9bc1-97e33d9c2d6f}) (Version: 11.0.61030.0 - Microsoft Corporation)
Microsoft Visual C++ 2013 Redistributable (x64) - 12.0.30501 (HKLM-x32\...\{050d4fc8-5d48-4b8f-8972-47c82c46020f}) (Version: 12.0.30501.0 - Microsoft Corporation)
Microsoft Visual C++ 2013 Redistributable (x86) - 12.0.30501 (HKLM-x32\...\{f65db027-aff3-4070-886a-0d87064aabb1}) (Version: 12.0.30501.0 - Microsoft Corporation)
Microsoft Visual C++ 2015 Redistributable (x64) - 14.0.23918 (HKLM-x32\...\{dab68466-3a7d-41a8-a5cf-415e3ff8ef71}) (Version: 14.0.23918.0 - Microsoft Corporation)
Microsoft Visual C++ 2015 Redistributable (x86) - 14.0.24215 (HKLM-x32\...\{e2803110-78b3-4664-a479-3611a381656a}) (Version: 14.0.24215.1 - Microsoft Corporation)
Movie Studio 13.0 (64-bit) (HKLM\...\{EF1924A1-2C01-11E5-87EE-F04DA23A5C58}) (Version: 13.0.192 - Sony)
Mozilla Firefox 57.0.1 (x64 en-US) (HKLM\...\Mozilla Firefox 57.0.1 (x64 en-US)) (Version: 57.0.1 - Mozilla)
Mozilla Maintenance Service (HKLM-x32\...\MozillaMaintenanceService) (Version: 57.0.1.6541 - Mozilla)
Office 16 Click-to-Run Extensibility Component (HKLM-x32\...\{90160000-008C-0000-0000-0000000FF1CE}) (Version: 16.0.8625.2139 - Microsoft Corporation) Hidden
Office 16 Click-to-Run Extensibility Component 64-bit Registration (HKLM\...\{90160000-00DD-0000-1000-0000000FF1CE}) (Version: 16.0.8625.2139 - Microsoft Corporation) Hidden
Office 16 Click-to-Run Licensing Component (HKLM\...\{90160000-008F-0000-1000-0000000FF1CE}) (Version: 16.0.8625.2139 - Microsoft Corporation) Hidden
Office 16 Click-to-Run Localization Component (HKLM-x32\...\{90160000-008C-0409-0000-0000000FF1CE}) (Version: 16.0.8326.2107 - Microsoft Corporation) Hidden
Paint Shop Pro 7 (HKLM-x32\...\{D6DE02C7-1F47-11D4-9515-00105AE4B89A}) (Version: 7.0.2.0000 - Jasc Software Inc)
Product Improvement Study for HP ENVY 5540 series (HKLM\...\{4F9AAF2D-42E6-4BD0-A295-842BC068CC4B}) (Version: 36.0.72.54013 - Hewlett-Packard Co.)
Qualcomm Atheros Bluetooth Suite (64) (HKLM\...\{A84A4FB1-D703-48DB-89E0-68B6499D2801}) (Version: 8.0.1.308 - Qualcomm Atheros Communications)
Realtek Card Reader (HKLM-x32\...\{5BC2B5AB-80DE-4E83-B8CF-426902051D0A}) (Version: 6.3.9600.30174 - Realtek Semiconductor Corp.)
Realtek High Definition Audio Driver (HKLM-x32\...\{F132AF7F-7BCA-4EDE-8A7C-958108FE7DBC}) (Version: 6.0.1.7544 - Realtek Semiconductor Corp.)
Scan To (HKLM\...\{E8A34AC8-0137-4515-A94B-0A0946DDC251}) (Version: 2.0.1 - HP)
Skype Click to Call (HKLM-x32\...\{873F8E7C-10E6-449F-BD7E-5FBA7C8E1C9B}) (Version: 8.5.0.9167 - Microsoft Corporation)
Update for Windows 10 for x64-based Systems (KB4023057) (HKLM\...\{61702639-6539-473A-8FE5-618E194C0069}) (Version: 2.7.0.0 - Microsoft Corporation)
Windows 10 Update and Privacy Settings (HKLM\...\{4DFCD818-036A-4229-A67D-CF17DC461D92}) (Version: 1.0.14.0 - Microsoft Corporation)
WinRAR 4.20 (64-bit) (HKLM\...\WinRAR archiver) (Version: 4.20.0 - win.rar GmbH)
 
========================= Devices: ================================
 
 
========================= Memory info: ===================================
 
Percentage of memory in use: 77%
Total physical RAM: 3987.11 MB
Available physical RAM: 878.29 MB
Total Virtual: 7443.11 MB
Available Virtual: 2722.59 MB
 
========================= Partitions: =====================================
 
1 Drive c: (OS) (Fixed) (Total:456.29 GB) (Free:375.91 GB) NTFS
4 Drive g: (easystore) (Fixed) (Total:7452.03 GB) (Free:1566.02 GB) NTFS
5 Drive h: (Elements) (Fixed) (Total:1862.98 GB) (Free:788.46 GB) NTFS
 
========================= Users: ========================================
 
User accounts for \\ADMIN2
 
admin24                  Administrator            DefaultAccount           
Guest                    
 
========================= Restore Points ==================================
 
03-12-2017 04:56:38 Scheduled Checkpoint
 
**** End of log ****


#6 wmb1961

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Posted 04 December 2017 - 12:31 PM

Malwarebytes
www.malwarebytes.com
 
-Log Details-
Scan Date: 12/4/17
Scan Time: 12:11 PM
Log File: 3922e2ac-d916-11e7-9c3c-b083fe99dc27.json
Administrator: Yes
 
-Software Information-
Version: 3.3.1.2183
Components Version: 1.0.236
Update Package Version: 1.0.3407
License: Free
 
-System Information-
OS: Windows 10 (Build 14393.1770)
CPU: x64
File System: NTFS
User: admin2\admin24
 
-Scan Summary-
Scan Type: Threat Scan
Result: Completed
Objects Scanned: 295660
Threats Detected: 11
Threats Quarantined: 11
Time Elapsed: 9 min, 57 sec
 
-Scan Options-
Memory: Enabled
Startup: Enabled
Filesystem: Enabled
Archives: Enabled
Rootkits: Disabled
Heuristics: Enabled
PUP: Detect
PUM: Detect
 
-Scan Details-
Process: 0
(No malicious items detected)
 
Module: 0
(No malicious items detected)
 
Registry Key: 2
Trojan.Agent, HKLM\SYSTEM\CURRENTCONTROLSET\SERVICES\WINDOWS MANAGEMENT CYCLE, Quarantined, [18], [464616],1.0.3407
Adware.Wajam, HKLM\SYSTEM\CURRENTCONTROLSET\SERVICES\NLASVC\PARAMETERS\INTERNET\MANUALPROXIES, Quarantined, [439], [-1],0.0.0
 
Registry Value: 5
Trojan.Agent, HKLM\SYSTEM\CURRENTCONTROLSET\SERVICES\WINDOWS MANAGEMENT CYCLE|IMAGEPATH, Quarantined, [18], [464616],1.0.3407
Adware.Wajam, HKU\S-1-5-18\SOFTWARE\MICROSOFT\WINDOWS\CURRENTVERSION\INTERNET SETTINGS|PROXYENABLE, Quarantined, [439], [-1],0.0.0
Adware.Wajam, HKU\S-1-5-21-3609396728-1424491989-2649479348-1001\SOFTWARE\MICROSOFT\WINDOWS\CURRENTVERSION\INTERNET SETTINGS|PROXYENABLE, Quarantined, [439], [-1],0.0.0
Adware.Wajam, HKU\S-1-5-21-3609396728-1424491989-2649479348-1001\SOFTWARE\MICROSOFT\WINDOWS\CURRENTVERSION\INTERNET SETTINGS|PROXYOVERRIDE, Quarantined, [439], [-1],0.0.0
Adware.Wajam, HKU\.DEFAULT\SOFTWARE\MICROSOFT\WINDOWS\CURRENTVERSION\INTERNET SETTINGS|PROXYENABLE, Quarantined, [439], [-1],0.0.0
 
Registry Data: 0
(No malicious items detected)
 
Data Stream: 0
(No malicious items detected)
 
Folder: 1
Trojan.Yelloader.Generic, C:\USERS\ADMIN24\APPDATA\LOCAL\umahic, Quarantined, [8354], [457421],1.0.3407
 
File: 3
Trojan.Yelloader.Generic, C:\USERS\ADMIN24\APPDATA\LOCAL\umahic\apexpsvc.exe, Quarantined, [8354], [457421],1.0.3407
Generic.Malware/Suspicious, C:\WINDOWS\7E99A3D948F1CEA72F4A212CF7399FD7.EXE, Quarantined, [0], [392686],1.0.3407
Adware.Wajam, C:\WINDOWS\SYSTEM32\DRIVERS\8067A63B000071421F4EF5BD43808346.SYS, Quarantined, [439], [463357],1.0.3407
 
Physical Sector: 0
(No malicious items detected)
 
 
(end)


#7 wmb1961

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Posted 04 December 2017 - 12:50 PM

Maleware bytes antirootkit beta caused my computer to bluescreen with the message "Your PC ran into a problem and needs to restart."

 

Tried it twice. Same result.

 

Moving on to RKill



#8 wmb1961

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Posted 04 December 2017 - 12:56 PM

Rkill 2.9.1 by Lawrence Abrams (Grinler)
Copyright 2008-2017 BleepingComputer.com
More Information about Rkill can be found at this link:
 
Program started at: 12/04/2017 12:51:19 PM in x64 mode.
Windows Version: Windows 10 Home 
 
Checking for Windows services to stop:
 
 * No malware services found to stop.
 
Checking for processes to terminate:
 
 * No malware processes found to kill.
 
Checking Registry for malware related settings:
 
 * No issues found in the Registry.
 
Resetting .EXE, .COM, & .BAT associations in the Windows Registry.
 
Performing miscellaneous checks:
 
 * No issues found.
 
Searching for Missing Digital Signatures: 
 
 * No issues found.
 
Checking HOSTS File: 
 
 * Cannot edit the HOSTS file.
 * Permissions Fixed. Administrators can now edit the HOSTS file.
 
 * HOSTS file entries found: 
 
  0.0.0.1 mssplus.mcafee.com
  127.0.0.1 www.007guard.com
  127.0.0.1 007guard.com
  127.0.0.1 008i.com
  127.0.0.1 www.008k.com
  127.0.0.1 008k.com
  127.0.0.1 www.00hq.com
  127.0.0.1 00hq.com
  127.0.0.1 010402.com
  127.0.0.1 www.032439.com
  127.0.0.1 032439.com
  127.0.0.1 www.0scan.com
  127.0.0.1 0scan.com
  127.0.0.1 1000gratisproben.com
  127.0.0.1 www.1000gratisproben.com
  127.0.0.1 1001namen.com
  127.0.0.1 www.1001namen.com
  127.0.0.1 100888290cs.com
  127.0.0.1 www.100888290cs.com
  127.0.0.1 www.100sexlinks.com
 
  20 out of 15489 HOSTS entries shown.
  Please review HOSTS file for further entries.
 
Program finished at: 12/04/2017 12:55:45 PM
Execution time: 0 hours(s), 4 minute(s), and 25 seconds(s)


#9 Broni

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Posted 04 December 2017 - 07:01 PM

p22002970.gif Download Temp File Cleaner (TFC)
Alternate download: http://www.itxassociates.com/OT-Tools/TFC.exe
Double click on TFC.exe to run the program.
Click on Start button to begin cleaning process.
TFC will close all running programs, and it may ask you to restart computer.

p22002970.gif Please download AdwCleaner by Xplode and save to your Desktop.

  • Double click on AdwCleaner.exe to run the tool.
    Vista/Windows 7/8 users right-click and select Run As Administrator
  • The tool will start to update the database if one is required.
  • Click on the Scan button.
  • AdwCleaner will begin...be patient as the scan may take some time to complete.
  • After the scan has finished, click on the Logfile button.
  • A window will open which lists the logs of your scans.
  • Click on the Scan tab.
  • Double-click the most recent scan which will be at the top of the list....the log will appear.
  • Review the results...see note below
  • After reviewing the log, click on the Clean button.
  • Press OK when asked to close all programs and follow the onscreen prompts.
  • Press OK again to allow AdwCleaner to restart the computer and complete the removal process.
  • After rebooting, a logfile report (AdwCleaner[CX].txt) will open automatically (where the largest value of X represents the most recent report).
  • To open a Cleaning log, launch AdwareClearer, click on the Logfile button, click on the Cleaning tab and double-click the log at the top of the list.
  • Copy and paste the contents of AdwCleaner[CX].txt in your next reply.
  • A copy of all logfiles are saved to C:\AdwCleaner.


-- Note: The contents of the AdwCleaner log file may be confusing. Unless you see a program name or entry that you recognize and know should not be removed, don't worry about it. If you see an entry you want to keep, return to AdwCleaner before cleaning...all detected items will be listed (and checked) in each tab. Click on and uncheck any items you want to keep.


p22002970.gif Download Sophos Free Virus Removal Tool and save it to your desktop.
  • Double click the icon and select Run
  • Click Next
  • Select I accept the terms in this license agreement, then click Next twice
  • Click Install
  • Click Finish to launch the program
  • Once the virus database has been updated click Start Scanning
  • If any threats are found click Details, then View log file... (bottom left hand corner)
  • Copy and paste the results in your reply
  • Close the Notepad document, close the Threat Details screen, then click Start cleanup
  • Click Exit to close the program


My Website

p4433470.gif

My help doesn't cost a penny, but if you'd like to consider a donation, click p22001735.gif


 


#10 wmb1961

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Posted 06 December 2017 - 11:40 AM

# AdwCleaner 7.0.5.0 - Logfile created on Wed Dec 06 16:39:35 2017
# Updated on 2017/29/11 by Malwarebytes 
# Database: 12-06-2017.1
# Running on Windows 10 Home (X64)
# Mode: scan
 
***** [ Services ] *****
 
No malicious services found.
 
***** [ Folders ] *****
 
No malicious folders found.
 
***** [ Files ] *****
 
No malicious files found.
 
***** [ DLL ] *****
 
No malicious DLLs found.
 
***** [ WMI ] *****
 
No malicious WMI found.
 
***** [ Shortcuts ] *****
 
No malicious shortcuts found.
 
***** [ Tasks ] *****
 
No malicious tasks found.
 
***** [ Registry ] *****
 
No malicious registry entries found.
 
***** [ Firefox (and derivatives) ] *****
 
No malicious Firefox entries.
 
***** [ Chromium (and derivatives) ] *****
 
No malicious Chromium entries.
 
*************************
 
C:/AdwCleaner/AdwCleaner[C0].txt - [3860 B] - [2017/11/8 17:52:47]
C:/AdwCleaner/AdwCleaner[C1].txt - [1474 B] - [2017/11/8 18:25:34]
C:/AdwCleaner/AdwCleaner[C2].txt - [1472 B] - [2017/11/20 20:37:41]
C:/AdwCleaner/AdwCleaner[S0].txt - [4218 B] - [2017/11/8 17:52:0]
C:/AdwCleaner/AdwCleaner[S1].txt - [1333 B] - [2017/11/8 18:21:28]
C:/AdwCleaner/AdwCleaner[S2].txt - [1216 B] - [2017/11/9 22:43:24]
C:/AdwCleaner/AdwCleaner[S3].txt - [1284 B] - [2017/11/20 20:36:35]
C:/AdwCleaner/AdwCleaner[S4].txt - [1422 B] - [2017/11/29 19:26:57]
 
 
########## EOF - C:\AdwCleaner\AdwCleaner[S5].txt ##########


#11 wmb1961

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Posted 06 December 2017 - 11:48 AM

ADW didn't find anything but I rebooted anyway and here is the final log it generated

 

# AdwCleaner 7.0.5.0 - Logfile created on Wed Dec 06 16:42:27 2017
# Updated on 2017/29/11 by Malwarebytes 
# Running on Windows 10 Home (X64)
# Mode: clean
 
***** [ Services ] *****
 
No malicious services deleted.
 
***** [ Folders ] *****
 
No malicious folders deleted.
 
***** [ Files ] *****
 
No malicious files deleted.
 
***** [ DLL ] *****
 
No malicious DLLs cleaned.
 
***** [ WMI ] *****
 
No malicious WMI cleaned.
 
***** [ Shortcuts ] *****
 
No malicious shortcuts cleaned.
 
***** [ Tasks ] *****
 
No malicious tasks deleted.
 
***** [ Registry ] *****
 
No malicious registry entries deleted.
 
***** [ Firefox (and derivatives) ] *****
 
No malicious Firefox entries deleted.
 
***** [ Chromium (and derivatives) ] *****
 
No malicious Chromium entries deleted.
 
*************************
 
::Tracing keys deleted
::Winsock settings cleared
::Additional Actions: 0
 
 
 
*************************
 
C:/AdwCleaner/AdwCleaner[C0].txt - [3860 B] - [2017/11/8 17:52:47]
C:/AdwCleaner/AdwCleaner[C1].txt - [1474 B] - [2017/11/8 18:25:34]
C:/AdwCleaner/AdwCleaner[C2].txt - [1472 B] - [2017/11/20 20:37:41]
C:/AdwCleaner/AdwCleaner[S0].txt - [4218 B] - [2017/11/8 17:52:0]
C:/AdwCleaner/AdwCleaner[S1].txt - [1333 B] - [2017/11/8 18:21:28]
C:/AdwCleaner/AdwCleaner[S2].txt - [1216 B] - [2017/11/9 22:43:24]
C:/AdwCleaner/AdwCleaner[S3].txt - [1284 B] - [2017/11/20 20:36:35]
C:/AdwCleaner/AdwCleaner[S4].txt - [1422 B] - [2017/11/29 19:26:57]
C:/AdwCleaner/AdwCleaner[S5].txt - [1491 B] - [2017/12/6 16:39:35]
 
 
########## EOF - C:\AdwCleaner\AdwCleaner[C3].txt ##########


#12 wmb1961

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Posted 06 December 2017 - 05:34 PM

2017-12-06 16:53:19.107 Sophos Virus Removal Tool version 2.6.1
2017-12-06 16:53:19.107 Copyright © 2009-2017 Sophos Limited. All rights reserved.
 
2017-12-06 16:53:19.107 This tool will scan your computer for viruses and other threats. If it finds any, it will give you the option to remove them.
 
2017-12-06 16:53:19.107 Windows version 6.2 SP 0.0  build 9200 SM=0x300 PT=0x1 WOW64
2017-12-06 16:53:19.108 Checking for updates...
2017-12-06 16:53:19.457 Update progress: proxy server not available
2017-12-06 16:53:29.474 Downloading updates...
2017-12-06 16:53:29.478 Update progress: [I96736] sdds.svrt_10: adding primary package C1A903B2-E63E-483b-982D-04BB9C457C60 RECOMMENDED baseVersion=1
2017-12-06 16:53:29.491 Update progress: [I95020] sdds.svrt_10: looking for packages included from product C1A903B2-E63E-483b-982D-04BB9C457C60 RECOMMENDED path=
2017-12-06 16:53:29.491 Update progress: [I22529] sdds.svrt_10: looking for supplements included from product C1A903B2-E63E-483b-982D-04BB9C457C60 RECOMMENDED path=
2017-12-06 16:53:29.491 Update progress: [I49502] sdds.savi0910.xml: found supplement SAVIW32 LATEST path= baseVersion= [included from product C1A903B2-E63E-483b-982D-04BB9C457C60 RECOMMENDED path=]
2017-12-06 16:53:29.491 Update progress: [I95020] sdds.savi0910.xml: looking for packages included from product SAVIW32 LATEST path=
2017-12-06 16:53:29.491 Update progress: [I22529] sdds.savi0910.xml: looking for supplements included from product SAVIW32 LATEST path=
2017-12-06 16:53:29.492 Update progress: [I49502] sdds.data0910.xml: found supplement IDE545 LATEST path= baseVersion= [included from product SAVIW32 LATEST path=]
2017-12-06 16:53:29.492 Update progress: [I95020] sdds.data0910.xml: looking for packages included from product IDE545 LATEST path=
2017-12-06 16:53:29.492 Update progress: [I22529] sdds.data0910.xml: looking for supplements included from product IDE545 LATEST path=
2017-12-06 16:53:29.492 Update progress: [I49502] sdds.data0910.xml: found supplement IDE546 LATEST path= baseVersion= [included from product IDE545 LATEST path=]
2017-12-06 16:53:29.492 Update progress: [I95020] sdds.data0910.xml: looking for packages included from product IDE546 LATEST path=
2017-12-06 16:53:29.492 Update progress: [I22529] sdds.data0910.xml: looking for supplements included from product IDE546 LATEST path=
2017-12-06 16:53:29.492 Update progress: [I49502] sdds.data0910.xml: found supplement IDE547 LATEST path= baseVersion= [included from product IDE546 LATEST path=]
2017-12-06 16:53:29.492 Update progress: [I95020] sdds.data0910.xml: looking for packages included from product IDE547 LATEST path=
2017-12-06 16:53:29.492 Update progress: [I22529] sdds.data0910.xml: looking for supplements included from product IDE547 LATEST path=
2017-12-06 16:53:29.492 Update progress: [I49502] sdds.data0910.xml: found supplement IDE548 LATEST path= baseVersion= [included from product IDE547 LATEST path=]
2017-12-06 16:53:29.492 Update progress: [I95020] sdds.data0910.xml: looking for packages included from product IDE548 LATEST path=
2017-12-06 16:53:29.492 Update progress: [I22529] sdds.data0910.xml: looking for supplements included from product IDE548 LATEST path=
2017-12-06 16:53:29.492 Update progress: [I49502] sdds.data0910.xml: found supplement IDE549 LATEST path= baseVersion= [included from product IDE548 LATEST path=]
2017-12-06 16:53:29.492 Update progress: [I95020] sdds.data0910.xml: looking for packages included from product IDE549 LATEST path=
2017-12-06 16:53:29.492 Update progress: [I22529] sdds.data0910.xml: looking for supplements included from product IDE549 LATEST path=
2017-12-06 16:53:29.492 Update progress: [I19463] Syncing product C1A903B2-E63E-483b-982D-04BB9C457C60 RECOMMENDED path=
2017-12-06 16:53:29.757 Update progress: [I19463] Syncing product SAVIW32 LATEST path=
2017-12-06 16:53:29.757 Update progress: [I19463] Product download size 174235198 bytes
2017-12-06 16:53:57.231 Update progress: [I19463] Syncing product IDE545 LATEST path=
2017-12-06 16:53:57.231 Update progress: [I19463] Product download size 2585002 bytes
2017-12-06 16:54:02.456 Update progress: [I19463] Syncing product IDE546 LATEST path=
2017-12-06 16:54:02.456 Update progress: [I19463] Product download size 3165416 bytes
2017-12-06 16:54:07.531 Update progress: [I19463] Syncing product IDE547 LATEST path=
2017-12-06 16:54:07.531 Update progress: [I19463] Product download size 4521286 bytes
2017-12-06 16:54:10.435 Update progress: [I19463] Syncing product IDE548 LATEST path=
2017-12-06 16:54:10.435 Update progress: [I19463] Product download size 139064 bytes
2017-12-06 16:54:10.889 Update progress: [I19463] Syncing product IDE549 LATEST path=
2017-12-06 16:54:11.072 Installing updates...
2017-12-06 16:54:16.554 Option all = no
2017-12-06 16:54:18.360 Option recurse = yes
2017-12-06 16:54:18.360 Option archive = no
2017-12-06 16:54:18.360 Option service = yes
2017-12-06 16:54:18.361 Option confirm = yes
2017-12-06 16:54:18.361 Option sxl = yes
2017-12-06 16:54:18.361 Option max-data-age = 35
2017-12-06 16:54:18.361 Option vdl-logging = yes
2017-12-06 16:54:18.361 Customer ID: 094260ca9b3af99f9d4a3909fc47a743
2017-12-06 16:54:18.362 Machine ID: 2c428e2af2f24d31a7f4ab79f0a5fa80
2017-12-06 16:54:18.362 Component SVRTcli.exe version 2.6.1
2017-12-06 16:54:18.362 Component control.dll version 2.6.1
2017-12-06 16:54:18.362 Component SVRTservice.exe version 2.6.1
2017-12-06 16:54:18.363 Component engine\osdp.dll version 1.44.1.2286
2017-12-06 16:54:18.363 Component engine\veex.dll version 3.68.6.2286
2017-12-06 16:54:18.363 Component engine\savi.dll version 9.0.7.2286
2017-12-06 16:54:18.363 Component rkdisk.dll version 1.5.31.1
2017-12-06 16:54:18.363 Version info: Product version 2.6.1
2017-12-06 16:54:18.364 Version info: Detection engine 3.68.6
2017-12-06 16:54:18.364 Version info: Detection data 5.44
2017-12-06 16:54:18.364 Version info: Build date 9/19/2017
2017-12-06 16:54:18.364 Version info: Data files added 472
2017-12-06 16:54:18.364 Version info: Last successful update (not yet updated)
2017-12-06 16:54:18.365 Error level 1
2017-12-06 16:54:37.299 Update successful
2017-12-06 16:54:58.686 Option all = no
2017-12-06 16:54:58.687 Option recurse = yes
2017-12-06 16:54:58.687 Option archive = no
2017-12-06 16:54:58.687 Option service = yes
2017-12-06 16:54:58.687 Option confirm = yes
2017-12-06 16:54:58.687 Option sxl = yes
2017-12-06 16:54:58.689 Option max-data-age = 35
2017-12-06 16:54:58.689 Option vdl-logging = yes
2017-12-06 16:54:58.698 Customer ID: 094260ca9b3af99f9d4a3909fc47a743
2017-12-06 16:54:58.698 Machine ID: 2c428e2af2f24d31a7f4ab79f0a5fa80
2017-12-06 16:54:58.699 Component SVRTcli.exe version 2.6.1
2017-12-06 16:54:58.700 Component control.dll version 2.6.1
2017-12-06 16:54:58.700 Component SVRTservice.exe version 2.6.1
2017-12-06 16:54:58.700 Component engine\osdp.dll version 1.44.1.2286
2017-12-06 16:54:58.701 Component engine\veex.dll version 3.68.6.2286
2017-12-06 16:54:58.701 Component engine\savi.dll version 9.0.7.2286
2017-12-06 16:54:58.702 Component rkdisk.dll version 1.5.31.1
2017-12-06 16:54:58.702 Version info: Product version 2.6.1
2017-12-06 16:54:58.703 Version info: Detection engine 3.68.6
2017-12-06 16:54:58.703 Version info: Detection data 5.44
2017-12-06 16:54:58.704 Version info: Build date 9/19/2017
2017-12-06 16:54:58.704 Version info: Data files added 504
2017-12-06 16:54:58.704 Version info: Last successful update 12/6/2017 11:54:37 AM
 
2017-12-06 18:16:43.338 >>> Virus 'Mal/Generic-S' found in file C:\AdwCleaner\Quarantine\exuieaoEiI\AdService.dll
2017-12-06 18:16:51.670 Could not open C:\hiberfil.sys
2017-12-06 18:19:07.131 Could not open C:\pagefile.sys
2017-12-06 18:55:38.068 Could not open C:\swapfile.sys
2017-12-06 18:55:38.492 Could not open C:\System Volume Information\{3808876b-c176-4e48-b7ae-04046e6cc752}
2017-12-06 18:55:38.494 Could not open C:\System Volume Information\{b20faa12-daa4-11e7-82a1-4cbb58875084}{3808876b-c176-4e48-b7ae-04046e6cc752}
2017-12-06 18:59:33.926 Could not open C:\Users\admin24\AppData\Local\Google\Chrome\User Data\Default\Current Session
2017-12-06 18:59:33.932 Could not open C:\Users\admin24\AppData\Local\Google\Chrome\User Data\Default\Current Tabs
2017-12-06 19:26:17.829 Could not open C:\Windows\System32\config\BBI
2017-12-06 19:26:18.544 Could not open C:\Windows\System32\config\HARDWARE
2017-12-06 19:26:18.560 Could not open C:\Windows\System32\config\RegBack\DEFAULT
2017-12-06 19:26:18.573 Could not open C:\Windows\System32\config\RegBack\SAM
2017-12-06 19:26:18.576 Could not open C:\Windows\System32\config\RegBack\SECURITY
2017-12-06 19:26:18.590 Could not open C:\Windows\System32\config\RegBack\SOFTWARE
2017-12-06 19:26:18.610 Could not open C:\Windows\System32\config\RegBack\SYSTEM
2017-12-06 19:34:30.392 Could not check C:\Windows\System32\nviamxesvc.exe (virus scan failed)
2017-12-06 20:13:53.932 Could not open LOGICAL:0004:00000000
2017-12-06 20:13:53.947 Could not open E:\
2017-12-06 20:13:53.948 Could not open LOGICAL:0005:00000000
2017-12-06 20:13:53.970 Could not open F:\
2017-12-06 21:10:38.493 The following items will be cleaned up:
2017-12-06 21:10:38.493 Mal/Generic-S


#13 Broni

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Posted 06 December 2017 - 08:33 PM

Your computer is clean p3879546.jpg

1. This step will remove all cleaning tools we used, it'll reset restore points (so you won't get reinfected by accidentally using some older restore point) and it'll make some other minor adjustments...
This is a very crucial step so make sure you don't skip it.
Download 51a5ce45263de-delfix.pngDelFix by Xplode to your desktop. Delfix will delete all the used tools and logfiles.

Double-click Delfix.exe to start the tool.
Make sure the following items are checked:

  • Activate UAC (optional; some users prefer to keep it off)
  • Remove disinfection tools
  • Create registry backup
  • Purge System Restore
  • Reset system settings

Now click "Run" and wait patiently.
Once finished a logfile will be created. You don't have to attach it to your next reply.

2. Make sure Windows Updates are current.

3. If any trojans, rootkits or bootkits were listed among your infection(s), make sure, you change all of your on-line important passwords (bank account(s), secured web sites, etc.) immediately!

4. Check if your browser plugins are up to date.
Firefox - https://www.mozilla.org/en-US/plugincheck/
other browsers: https://browsercheck.qualys.com/ (click on "Scan without installing plugin" and then on "Scan now")

5. Run Malwarebytes "Quick scan" once in a while to assure safety of your computer.

6. Run Temporary File Cleaner (TFC), AdwCleaner and Junkware Removal Tool (JRT) weekly (you need to redownload these tools since they were removed by DelFix).

7. Download and install Secunia Personal Software Inspector (PSI): http://secunia.com/vulnerability_scanning/personal/. The Secunia PSI is a FREE security tool designed to detect vulnerable and out-dated programs and plug-ins which expose your PC to attacks. Run it weekly.

8. (optional) If you want to keep all your programs up to date, download and install FileHippo Update Checker.
The Update Checker will scan your computer for installed software, check the versions and then send this information to FileHippo.com to see if there are any newer releases.

9. When installing\updating ANY program, make sure you always select "Custom " installation, so you can UN-check any possible "drive-by-install" (foistware), like toolbars etc., which may try to install along with the legitimate program. Do NOT click "Next" button without looking at any given page.

10. Read:
How did I get infected?, With steps so it does not happen again!: http://www.bleepingcomputer.com/forums/topic2520.html
Simple and easy ways to keep your computer safe and secure on the Internet: http://www.bleepingcomputer.com/tutorials/keep-your-computer-safe-online/
About those Toolbars and Add-ons - Potentially Unwanted Programs (PUPs) which change your browser settings: http://www.bleepingcomputer.com/forums/t/407147/answers-to-common-security-questions-best-practices/#entry3187642

11. Please, let me know, how your computer is doing.


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#14 wmb1961

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Posted 07 December 2017 - 04:17 PM

Re ram malewarebytes and it found a rootkit virus

 

Malwarebytes
www.malwarebytes.com
 
-Log Details-
Scan Date: 12/7/17
Scan Time: 3:59 PM
Log File: 8899b40a-db91-11e7-90bb-b083fe99dc27.json
Administrator: Yes
 
-Software Information-
Version: 3.3.1.2183
Components Version: 1.0.236
Update Package Version: 1.0.3438
License: Free
 
-System Information-
OS: Windows 10 (Build 14393.1770)
CPU: x64
File System: NTFS
User: admin2\admin24
 
-Scan Summary-
Scan Type: Threat Scan
Result: Completed
Objects Scanned: 297123
Threats Detected: 2
Threats Quarantined: 2
Time Elapsed: 7 min, 37 sec
 
-Scan Options-
Memory: Enabled
Startup: Enabled
Filesystem: Enabled
Archives: Enabled
Rootkits: Disabled
Heuristics: Enabled
PUP: Detect
PUM: Detect
 
-Scan Details-
Process: 0
(No malicious items detected)
 
Module: 0
(No malicious items detected)
 
Registry Key: 1
Rootkit.Agent, HKLM\SYSTEM\CURRENTCONTROLSET\SERVICES\UDISKMGR, Delete-on-Reboot, [1225], [466343],1.0.3438
 
Registry Value: 1
Rootkit.Agent, HKLM\SYSTEM\CURRENTCONTROLSET\SERVICES\UDISKMGR|IMAGEPATH, Delete-on-Reboot, [1225], [466343],1.0.3438
 
Registry Data: 0
(No malicious items detected)
 
Data Stream: 0
(No malicious items detected)
 
Folder: 0
(No malicious items detected)
 
File: 0
(No malicious items detected)
 
Physical Sector: 0
(No malicious items detected)
 
 
(end)


#15 Broni

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Posted 07 December 2017 - 08:10 PM

Re-run it one more time.


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