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Heavy stuttering, lag and disrupted audio


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#1 rafals

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Posted 29 November 2017 - 05:48 PM

Hi, 

 

Apologies for a potential wall of text, but I want to describe my problem thoroughly. It started about 6 months ago, however it was a very occasional issue back then. It continued to occur more and more often, then randomly stopped happening altogether for almost a month around September and now occurs almost every day. Basically:

 

  • the problem doesn't occur every time - it's very random
  • it occurs most heavily while playing games (mainly playing Dota 2, but affects other games too)
  • the screen starts lagging, looking literally like a slideshow, making the game unplayable, the PC as a whole works a bit more slowly as well, e.g. slower switching tabs in Chrome etc.
  • the sound starts to stutter as well, also sometimes disrupts into a robot-like sound, making it completely inaudible and delayed - not only affecting my headphones, but sometimes also my microphone as well, which according to my friends sometimes makes me sound like a robot on Teamspeak (hasn't occured recently though)
  • most of the time these days I don't really play any games, which makes only the sound issues to occur
  • the longer the PC is on, the higher chance for it to start
  • after it affects the game, after shutting it down, the sound issues also remain when I play videos in Chrome or music from my PC.
  • if I remember correctly, back when it happened for the first time, I restarted the PC. During the boot, there was a beep-sound and a warning message (BIOS?) displayed about a high CPU temperature.
 

There are several other issues I've noticed in the past year, perhaps somehow affecting it(?), but are either not as frustrating or happened only once:

 

  • connected to the previous point: the CPU temperatures. This used to be a worrying issue with 60-65 degrees Celcius while only doing some browsing on Chrome and with 73-86 degrees while playing Dota 2. I will attach several screencaps from HWMonitor along with the BSOD analysis.
  • HOWEVER, after running the Tron script from Reddit, it seems the temperatures have improved greatly - now are around 40-45 degrees while browsing and 60-75 during gameplay.
  • One GPU fan seems to not be as smooth as the other - while one is easily whirled with a finger, the other stops right away. When the PC is running, the faulty fan does whirl, but ocasionally (~once a minute) stops for a very brief moment. I'm not sure how important it is, because my GPU temps seem to be fine, as you can see on the attached screencaps. Not sure if it still stops after cleaning it today with compressed air.

In order to diagnose the problem myself, I've tried to do everything to check if it could be a software issue. What I've already tried:

  • Thoroughly cleaning the PC both physically with compressed air 
  • Cleaning virtually by running numerous anti-malware and other programs, the Tron script as well, all of which I have found from some cleanup guides on Reddit.
  • Freeing lots of space on all partitions

Even though this thorough cleanup did help to some extent (the temps are lower), the problem with heavy stuttering and disrupted sound still remains. I have also purchased a CPU cooler with thermal paste in a heat of the moment, but due to the above facts I have a reason to believe it will not fix the issue either as the problem lies elsewhere. Because of all that, I have a feeling it's more likely a hardware problem, unfortunately one that I can not diagnose easily because I have no spare CPU or motherboard to temporarily swap. What I can add is that my RAM sticks and drive are relatively new, so they are most likely not the problem. No drive or memory errors from the test programs I've run either.

 

The Speccy and BSODInspector scans (for some reason couldn't run Sysnative) were both run while the PC was experiencing the problem with Chrome, TeamSpeak, Steam and Dota 2 on. If there is a need to do it while idle and when it is not currently happening, please let me know. Apologies for the Polish system language, but from what I've found on Google, it is impossible to change it on Windows 7 Home.

 

I would greatly appreciate it if you folks could give me your thoughts and ideas on the matter, as I am currently in a tight spot financially, simply buying a new PC is not an option.

 

Regards,

Rafals

 

http://speccy.piriform.com/results/hOyQePt7in0u7C3QbYuLnQX

 

Attached Files


Edited by rafals, 29 November 2017 - 05:49 PM.


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#2 bwv848

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Posted 02 December 2017 - 06:54 PM

Would like to see one more report please before continuing... :)

:step1: Microsoft Genuine Advantage Diagnostic Tool (MGADiag)

  • Download and save MGADiag from here.
  • Navigate to the directory where you saved the file.
  • Right-click on MGADiag.exe, select Run as administrator, and accept any User Account Control prompts.
  • Click Continue.
  • Click Copy.
  • Paste the copied information in your next reply.

Thank you.


If I do not reply in three days, please message me.
 
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#3 rafals

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Posted 03 December 2017 - 12:54 PM

Thanks for the reply.

Just letting you know I have not abandoned the thread. Will update when I come back from work.

#4 bwv848

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Posted 03 December 2017 - 07:53 PM

OK, take your time. :)


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#5 rafals

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Posted 03 December 2017 - 09:03 PM

Thank you for your help! Right now it's even stuttering on idle, getting gradually worse. I can format it to be easier to read if you can me point me how to do it.

 

Diagnostic Report (1.9.0019.0):
-----------------------------------------
WGA Data-->
Validation Status: Genuine
Validation Code: 0
 
Cached Validation Code: 0x0
Windows Product Key: *****-*****-RM9RT-DDP74-R7W6W
Windows Product Key Hash: 1yR6W88PJFb7e4p5UO30ycUvTi4=
Windows Product ID: 00359-OEM-8703442-02068
Windows Product ID Type: 3
Windows License Type: OEM System Builder
Windows OS version: 6.1.7601.2.00010300.1.0.003
ID: {7F0C6522-088E-4EE3-8B8F-7AA8C18F8EEF}(1)
Is Admin: Yes
TestCab: 0x0
WGA Version: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Home Premium
Architecture: 0x00000009
Build lab: 7601.win7sp1_ldr.160408-2045
TTS Error: 
Validation Diagnostic: 
Resolution Status: N/A
 
WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
 
WGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002
 
OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002
 
OGA Data-->
Office Status: 109 N/A
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3
 
Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed
 
File Scan Data-->
File Mismatch: C:\Windows\system32\wat\watadminsvc.exe[hr = 0x80070002]
File Mismatch: C:\Windows\system32\wat\npwatweb.dll[hr = 0x80070002]
File Mismatch: C:\Windows\system32\wat\watux.exe[hr = 0x80070002]
File Mismatch: C:\Windows\system32\wat\watweb.dll[hr = 0x80070002]
File Mismatch: C:\Windows\system32\en-us\user32.dll.mui[hr = 0x80070002]
 
Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{7F0C6522-088E-4EE3-8B8F-7AA8C18F8EEF}</UGUID><Version>1.9.0019.0</Version><OS>6.1.7601.2.00010300.1.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-R7W6W</PKey><PID>00359-OEM-8703442-02068</PID><PIDType>3</PIDType><SID>S-1-5-21-2666585371-173830009-3643190302</SID><SYSTEM><Manufacturer>System manufacturer</Manufacturer><Model>System Product Name</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>1003</Version><SMBIOSVersion major="2" minor="6"/><Date>20110211000000.000000+000</Date></BIOS><HWID>CAF43C07018400FE</HWID><UserLCID>0415</UserLCID><SystemLCID>0415</SystemLCID><TimeZone>Środkowoeuropejski czas stand.(GMT+01:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>  
 
Spsys.log Content: 0x80070002
 
Licensing Data-->
Wersja usługi licencjonowania oprogramowania: 6.1.7601.17514
 
Nazwa: Windows® 7, HomePremium edition
Opis: Windows Operating System - Windows® 7, OEM_COA_NSLP channel
Identyfikator aktywacji: 586bc076-c93d-429a-afe5-a69fbc644e88
Identyfikator aplikacji: 55c92734-d682-4d71-983e-d6ec3f16059f
Rozszerzony identyfikator PID: 00359-00174-034-402068-02-1045-7601.0000-2252016
Identyfikator instalacji: 021946707562587044617606631871690292955992558670292526
Adres URL certyfikatu procesora: http://go.microsoft.com/fwlink/?LinkID=88338
Adres URL certyfikatu komputera: http://go.microsoft.com/fwlink/?LinkID=88339
Adres URL licencji użytkowania: http://go.microsoft.com/fwlink/?LinkID=88341
Adres URL certyfikatu klucza produktu: http://go.microsoft.com/fwlink/?LinkID=88340
Częściowy klucz produktu: R7W6W
Stan licencji: licencjonowano
Licznik pozostałych operacji przywrócenia pierwotnego stanu licencjonowania systemu Windows: 3
Godzina zaufana: 2017-12-04 02:57:32
 
Windows Activation Technologies-->
HrOffline: N/A
HrOnline: N/A
HealthStatus: N/A
Event Time Stamp: N/A
WAT Activex: Not Registered - 0x80040154
WAT Admin Service: Not Registered - 0x80040154
 
HWID Data-->
HWID Hash Current: NgAAAAEABgABAAEAAQABAAAAAQABAAEACrbiQu7YYsNo1vqgfOn6SxpdejeCaxqAPpOgPy5z
 
OEM Activation 1.0 Data-->
N/A
 
OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes, but no SLIC table
Windows marker version: N/A
OEMID and OEMTableID Consistent: N/A
BIOS Information: 
  ACPI Table Name OEMID Value OEMTableID Value
  APIC ALASKA A M I
  FACP ALASKA A M I
  HPET ALASKA A M I
  MCFG ALASKA A M I
  SSDT AMICPU PROC

Edited by rafals, 03 December 2017 - 09:06 PM.


#6 rafals

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Posted 28 December 2017 - 09:15 AM

Case closed. Replaced my hard drive with an old one back from 2015 - so it was either hardware-related to that, or some issues that arised on the system installed on it. Fixed all the problems.



#7 bwv848

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Posted 28 December 2017 - 11:04 AM

Thanks for the update — I'm glad the issue is resolved. I apologize for not getting back to you after the MGADiag report; in future if I am helping you and you receive no response after 48 hours please send me a message. Sometimes I miss things.


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#8 rafals

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Posted 28 December 2017 - 06:34 PM

That's okay, I just assumed tere were many peoples havimg their own different issues. Just wanted to let others know what solved this general problem in my case - maybe others will benefit from this if it happens to them. Thank you for your willingness to help regardless!

#9 bwv848

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Posted 29 December 2017 - 11:02 AM

You're welcome!


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