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Microsoft Virus scam, ADW Cleaner not working

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#1 seahunter00


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Posted 29 November 2017 - 10:53 AM



I have gotten 2 Microsoft Virus scam alerts in the past few months.  I downloaded a couple of programs to turn .mp4 to .mp3 or to capture audio from Youtube.   I run Webroot, and MalwareBytes and neither showed any issues currently or in the past.  I downloaded AdwCleaner and it could not complete a scan.  I am on Windows 7 so I ran it as an Admin and it still would not scan.  The error was that "a problem caused it to stop working".  Firefox has started to operate very slowly, and other browsers sometimes do not want to even connect to the internet.  I verified that I didn't see any unknown extensions or add ons for each browser, IE, FF and Chrome.  Any assistance is greatly appreciated.    

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#2 buddy215


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Posted 30 November 2017 - 09:56 AM

Please follow the instructions in the Malware Removal and Log Section Preparation Guide starting at Step 6.

  • If you cannot complete a step, then skip it and continue with the next.
  • In Step 6 there are instructions for downloading and running FRST which will create two logs.

When you have done that, post your logs in the Virus, Trojan, Spyware, and Malware Removal Logs forum, NOT here, for assistance by the Malware Response Team.

Start a new topic, give it a relevant title and post your log(s) along with a brief description of your problem, a summary of any anti-malware tools you have used and a summary of any steps that you have performed on your own. If you cannot produce any of the required logs...start the new topic anyway. Explain that you followed the Prep. Guide, were unable to create the logs, and describe what happened when you tried to create them. A member of the Malware Removal Team will walk you through, step by step, on how to clean your computer.

After doing this, please reply back in this thread with a link to the new topic so we can close this one.


DO NOT bump your new topic. Wait for a response from one of the Team Members.

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