Hello, i've been struggling since yesterday with this problem.
My windows won't restart, it stays with black screen and computer keeps running the same. I have to manually turn it off and back on again so he can be functional.
Ive already tried reinstalling windows 10 (without losing my data inside of the computer) but it also didnt work.
I don't know what im missing. I really needed your guys help.
Oh and also, sometimes when i start my computer he shuts down while starting up.
But its rare and it doesnt happen after the pc is fully turned on.
Im running a windows 10 64 bits.
Any additional information please ask me, i dont know what to do... (although my guess is drivers or some program).