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Browser Malware - google search pops when typing


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4 replies to this topic

#1 hesca

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Posted 28 November 2017 - 12:45 PM

Hello!

 

My computer is infected by some weird malware that prevents me from using a browser, which is vital for my job. 

 

This thing pops a new Google Chrome window, apparently in response to keyboard input. Random keys, not always the same. The new window doesnt show any Ads, just the basic Google Search startup textbox. 

 

I´ve tried, to no avail:

 

  1. Resetting Google Chrome
  2. Singing out of my google user
  3. Reinstalling Chrome 
  4. Spybot: Running a full system scan
  5. Malware bytes Threat Scan
  6. Uninstalling Chrome and using FireFox. The issue persists, less intensely, but it still causes firefox to "reset back" to the google search with an empty box
  7. Round 2 spybot + malware bytes scans

In fear of having to format the hard drive, I´ve made a backup copy of my files to an external harddrive. 

 

It seems this malware is somehow hijacked the google search feature... please help! I really like Chrome and use google docs for my job, so I really dont want to have to start using another browser.

 

Thanks guys!

 



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#2 hesca

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Posted 28 November 2017 - 02:35 PM

Sorry, Im new to this forum, and I didn´t quite know what to do. 

 

I followed the browser redirect removal guide and the problem persists, so I will go ahead and follow the info at the end of the post, which can be found in this link.

 

This post should help other users to resort to the removal guides before creating a new post. 

 

Sorry again. 

Moderator, feel free to remove this post. I couldnt find how. 

 

Thanks!


Edited by hesca, 28 November 2017 - 02:36 PM.


#3 quietman7

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Posted 28 November 2017 - 04:28 PM

Not a problem hesca

When you post a FRST log in the Virus, Trojan, Spyware, and Malware Removal Logs forum, please reply back in this thread with a link to the new topic. Then we can close this one.

BTW... :welcome: to Bleeping Computer.
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#4 hesca

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Posted 28 November 2017 - 06:12 PM

Thank you Mr @Bleepin´Janitor. 

 

Here´s the link to the FRST post

 

https://www.bleepingcomputer.com/forums/t/664007/infected-browser-redirects-to-search-bar-no-ads/?p=4389187

 

Thanks for your quick reply!



#5 quietman7

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Posted 28 November 2017 - 06:26 PM

Now that your new topic is posted, you should NOT make further changes to your computer (install/uninstall programs, use special fix tools, delete files, edit the registry, etc) unless advised by a Malware Response Team member...nor should you continue to ask for help elsewhere. Doing so can result in system changes which may not show in the information or any log(s) you already posted. Further, any modifications you make on your own may cause confusion for the member assisting you and could complicate the malware removal process or make things worst which would extend the time it takes to clean your computer.

From this point on the Malware Response Team should be the only members that you take advice from, until they have verified your system is clean.

Please be patient. It may take several days to get a response because the Malware Response Team members are very busy working logs posted before yours. They are volunteers but your topic will be reviewed and answered as soon as possible. Once you have posted your log and are waiting, please DO NOT "bump" your post or make another reply until it has been responded to by a member of the Malware Response Team. Generally the staff checks the forum for postings that have 0 replies as this makes it easier for them to identify those who have not been helped. If you post another response there will be 1 reply. A team member, looking for a new log to work may assume another Malware Response Team member is already assisting you and not open the thread to respond.

I advise checking your new topic once a day for responses as the e-mail notification system is unreliable.

If HelpBot replies to your topic, please follow Step One and CLICK the link so it will report your topic to the team members.

To avoid confusion, I am closing this topic.

Good luck.
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