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Posted 27 November 2017 - 11:52 PM
Posted 29 November 2017 - 03:44 AM
G'day and Welcome,
Please note: I am a Standard Member like you. I am NOT a Trained Malware Removal Expert. If you are worried by anything I suggest please speak to a Staff Member or Moderator. That said, I will do my best to assist you. I have been working on and with computers since the 1970s.
My apologies for the delay in getting to your Topic. Things get very busy around here!
There are a couple of options you have here:
Go to the Virus, Trojan, Spyware, and Malware Removal Logs Section and Follow the Instructions there. Be prepared to wait a quite a while as I know they are Extremely busy at present.
I'm happy to assist you as best I can.
Please bear in mind that the tools I'm permitted to use are not as extensive as those of the Experts. This is for your protection!
If you would like me to assist you, please follow the steps I will outline below. (You may wish to print them out for reference purposes.)
Please remember if you choose this option, if anything is unclear or you have any doubts or concerns, please message me before proceeding. Some of the terminology will likely be foreign to you. Take your time and don't stress. There should be very little that can cause problems if the instructions are followed. If you need help, please ask me. There is no such thing as a "silly question" when troubleshooting!!
For OPTION 2, please continue.........
To Start Off....
Please Download the Security Check Tool (by screen317) from: HERE & save it to your Desktop.
Please Note the Following:
If you receive an Unsupported Operating System Error, please Restart Windows and Security Check should Run Fine. Should a problem persist, please post back here and include any Error Messages or Other Information.
Security Check may require you to permit "Dig.exe" to access the internet. Please allow access through your Firewall/AV if necessary.
It is not uncommon for Security Check to generate "false positives" from some Anti-Virus/Anti-Malware Programs. Please Ignore These If They Occur.
Please download a copy of a Tool called RKill(Courtesy of Grinler at Bleeping Computer) which is available at the links below:
(This program attempts to stop any running malware processes so other tools may function efficiently.)
Save it to your Desktop so you can easily locate it.
(If one won't run, download the other. Malware sometimes recognises RKill.exe and tries to interfere with it.)
Please Ignore any warnings from about RKill containing Viruses or Trojans etc. If necessary, shut down or temporarily disable your Antivirus while RKill runs. Don't forget to Re-enable your Anti-Virus once RKill completes, unless I ask otherwise.
If RKill still won't run, please Post back here and advise me.(After trying both versions and Safe Mode.) Please note any Error messages or other useful information and Include it in your Reply.
Download AdwCleaner from Xplode.
From here: AdwCleaner.exe
Save to your Desktop so you can easily locate it.
Double click on AdwCleaner.exe to run it.
The Logs can be a tad confusing at first. They all contain a number such as [S0] which is Log One. They are also accompanied by a date to the left side column. The lower the number in the square brackets, the earlier the Log. For example, I have Logs; AdwCleaner[S0].txt (Earliest) to AdwCleaner[S27].txt (Most Recent.) Double Click a Log to Open it.
RERUN THE STEPS FOR RKILL ONLY PLEASE.
Download a copy of EMSISoft Emergency Toolkit from here: EMSISOFT EMERGENCY KIT and Save it to your Desktop.
Once the Download is complete Right Click Setup.exe on Your Desktop to Start the Tool.
Follow the Instructions Here: EMSISOFT EMERGENCY KIT
If you encounter any issues with any of these steps please advise me PRIOR TO PROCEEDING!
Please Note: If you do not hear back from me within 48 hours of posting a response, please send me a P.M.
Edited by Unworn_Kilt, 29 November 2017 - 03:46 AM.
I am only a Standard Member, NOT a Trained Malware Removal Expert. If you have ANY concerns regarding any advice I may give, please contact a Member of Staff before making changes.
** Walk Softly and Carry a Big Stick **
Posted 29 November 2017 - 10:50 AM
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