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BSOD, I/O error and operating system not found


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#1 mahava

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Posted 26 November 2017 - 12:06 PM

http://speccy.piriform.com/results/04ObgZxodOLNk1xj3aWamDe

edit: minidump info attached

Attached Files


Edited by mahava, 26 November 2017 - 01:34 PM.


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#2 usasma

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Posted 27 November 2017 - 12:32 PM

How did you generate the reports if you get "Operating System not found"?

 

Your UEFI/BIOS (version R0200Z9) dates from 2012.  Please check at the manufacturer's website to see if there are any UEFI/BIOS updates available for your system.  If you are able to install the update through Windows (without booting from an external drive), then go ahead and update it.  WARNING - if the computer might shut down during this procedure, please don't do it, as this may physically damage the computer and prevent it from booting.
FYI - W8 and W10 communicate more with the UEFI/BIOS than previous versions of Windows, so it's important to ensure that the UEFI/BIOS is kept up to date (and the outdated UEFI/BIOS' may be the cause of some compatibility issues).

Although you appear to have a reasonable number of Windows Update hotfixes for this version of your OS, please double check for any new Windows Updates.  It only takes one update to cause a problem, so it's essential that you have all of them.  The actual number is not important.  Rather it's important that you checked manually, installed any available updates, and didn't experience any errors when checking or updating.
 

HIT POST BY MISTAKE....MORE AFTER THIS......


Edited by usasma, 27 November 2017 - 12:32 PM.

My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#3 usasma

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Posted 27 November 2017 - 12:36 PM

Sorry about that :(

 

All 3 memory dumps blame "hardware_disk" - which means it's most likely that your hard drive is damaged.
First priority here is to backup your stuff if you can get to it (If not, don't use the hard drive until you get backup help here:  http://www.bleepingcomputer.com/forums/f/238/backup-imaging-and-disk-management-software/

Then you can try these free, bootable diagnostics:  http://www.carrona.org/initdiag.html

 

Please update these older drivers.  Links are provided in order to assist you with looking up the source of the drivers.  
If unable to find an update, please uninstall the program that is responsible for that driver.  

DO NOT manually delete/rename the driver as it may make the system unbootable!!!:

WmBEnum.sys                 Tue Apr 12 22:21:51 2005 (425C823F)
Logitech WingMan Virtual Bus Enumerator Driver http://www.logitech.com/index.cfm/support_downloads/downloads/
http://www.carrona.org/drivers/driver.php?id=WmBEnum.sys
 
WmXlCore.sys                Tue Apr 12 22:21:52 2005 (425C8240)
Logitech WingMan Translation Driver http://www.logitech.com/index.cfm/support_downloads/downloads/
http://www.carrona.org/drivers/driver.php?id=WmXlCore.sys
 
GEARAspiWDM.sys             Mon May 18 08:17:04 2009 (4A1151C0)
CD-ROM Class Filter Driver by Gear Software.[br]Also comes with iTunes http://www.gearsoftware.com
http://www.carrona.org/drivers/driver.php?id=GEARAspiWDM.sys
 
LVPr2M64.sys                Wed Oct  7 04:26:50 2009 (4ACC50CA)
Logitech QuickCam Express/Go driver http://www.logitech.com/index.cfm/support_downloads/downloads/&amp;cl=us,en
http://www.carrona.org/drivers/driver.php?id=LVPr2M64.sys
 
SFEP.sys                    Fri Nov 27 00:39:13 2009 (4B0F6601)
Sony Firmware Extension Parser driver - 2007 version has BSOD issues in Win7 http://esupport.sony.com/perl/select-system.pl
http://www.carrona.org/drivers/driver.php?id=SFEP.sys
 
GPU-Z.sys                   Wed Oct  6 12:14:37 2010 (4CACA06D)
GPU-Z driver (thanks to reventon) http://www.techpowerup.com/gpuz/
http://www.carrona.org/drivers/driver.php?id=GPU-Z.sys
 
btath_bus.sys               Wed Dec  8 01:38:36 2010 (4CFF27EC)
Atheros BlueTooth driver Official site: http://www.qualcomm.com/drivers [br] Unofficial site: http://www.atheros.cz [br] Also check at OEM
http://www.carrona.org/drivers/driver.php?id=btath_bus.sys
 
CHDRT64.sys                 Thu Jan 27 20:44:21 2011 (4D421F75)
Conexant High Definition SmartAudio OEM - none at http://www2.conexant.com/support/Pages/default.aspx
http://www.carrona.org/drivers/driver.php?id=CHDRT64.sys
 
SASKUTIL64.SYS              Tue Jul 12 17:00:01 2011 (4E1CB5D1)
SUPERAntiSpyware http://www.superantispyware.com/download.html
http://www.carrona.org/drivers/driver.php?id=SASKUTIL64.SYS
 
SASDIFSV64.SYS              Thu Jul 21 19:03:00 2011 (4E28B024)
SUPERAntiSpyware http://www.superantispyware.com/download.html
http://www.carrona.org/drivers/driver.php?id=SASDIFSV64.SYS
 
Apfiltr.sys                 Tue Sep 20 10:23:35 2011 (4E78A1E7)
Alps pointing device OEM - none at http://www.alps.com
http://www.carrona.org/drivers/driver.php?id=Apfiltr.sys
 
PxHlpa64.sys                Mon Oct 17 10:29:34 2011 (4E9C3BCE)
Sonic CD/DVD driver (used by many different CD/DVD programs) http://www.carrona.org/pxhelp20.html lists some of the programs that it's used in.
http://www.carrona.org/drivers/driver.php?id=PxHlpa64.sys
 
IntcDAud.sys                Tue Jun 19 10:40:51 2012 (4FE08F73)
Intel Graphics Media Accelerator HD Driver http://downloadcenter.intel.com/
http://www.carrona.org/drivers/driver.php?id=IntcDAud.sys
 
imdisk.sys                  Fri Nov  2 08:58:36 2012 (5093C37C)
ImDisk Virtual Disk Driver http://www.ltr-data.se/opencode.html/#ImDisk
http://www.carrona.org/drivers/driver.php?id=imdisk.sys
 
speedfan.sys                Sat Dec 29 15:59:35 2012 (50DF59B7)
SpeedFan http://www.almico.com/sfdownload.php
http://www.carrona.org/drivers/driver.php?id=speedfan.sys
 
TeeDriverW8x64.sys          Tue Jul  7 13:43:32 2015 (559C0FC4)
Intel Management Engine Interface (MEI) driver OEM or http://downloadcenter.intel.com[br][br]Installation instructions - http://www.sysnative.com/forums/windows-10-a/18573-windows-10-error-0x800f081f-source-file-not-found.html#post144391
http://www.carrona.org/drivers/driver.php?id=TeeDriverW8x64.sys

 


Analysis:
The following is for information purposes only.
The following information contains the relevant information from the blue screen analysis:
**************************Sat Nov 25 16:14:48.849 2017 (UTC - 5:00)**************************
Loading Dump File [C:\Users\john\SysnativeBSODApps\112517-39781-01.dmp]
Windows 10 Kernel Version 16299 MP (4 procs) Free x64
System Uptime:0 days 2:28:31.561
*** ERROR: Module load completed but symbols could not be loaded for volmgr.sys
*** ERROR: Module load completed but symbols could not be loaded for partmgr.sys
Probably caused by :hardware_disk
BugCheck 154, {ffffe20581459000, ffffac093cdc2ac0, 2, 0}
BugCheck Info: UNEXPECTED_STORE_EXCEPTION (154)
Arguments:
Arg1: ffffe20581459000, Pointer to the store context or data manager
Arg2: ffffac093cdc2ac0, Exception information
Arg3: 0000000000000002, Reserved
Arg4: 0000000000000000, Reserved
PROCESS_NAME:  MemCompression
BUGCHECK_STR:  0x154_c0000006_c00000c0
DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
FAILURE_BUCKET_ID: 0x154_c0000006_c00000c0_IMAGE_hardware_disk
CPUID:        "Intel® Core™ i5-2430M CPU @ 2.40GHz"
MaxSpeed:     2400
CurrentSpeed: 2395
  BIOS Version                  R0200Z9
  BIOS Release Date             04/19/2012
  Manufacturer                  Sony Corporation
  Product Name                  VPCEH290S
  Baseboard Product             VAIO
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Sat Nov 25 13:39:29.560 2017 (UTC - 5:00)**************************
Loading Dump File [C:\Users\john\SysnativeBSODApps\112517-39703-01.dmp]
Windows 10 Kernel Version 16299 MP (4 procs) Free x64
System Uptime:0 days 1:22:13.273
Probably caused by :hardware_disk
BugCheck 154, {ffffd989ba412000, fffff5040f768080, 2, 0}
BugCheck Info: UNEXPECTED_STORE_EXCEPTION (154)
Arguments:
Arg1: ffffd989ba412000, Pointer to the store context or data manager
Arg2: fffff5040f768080, Exception information
Arg3: 0000000000000002, Reserved
Arg4: 0000000000000000, Reserved
PROCESS_NAME:  MemCompression
BUGCHECK_STR:  0x154_c0000006_c000000e
DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
FAILURE_BUCKET_ID: 0x154_c0000006_c000000e_IMAGE_hardware_disk
CPUID:        "Intel® Core™ i5-2430M CPU @ 2.40GHz"
MaxSpeed:     2400
CurrentSpeed: 2395
  BIOS Version                  R0200Z9
  BIOS Release Date             04/19/2012
  Manufacturer                  Sony Corporation
  Product Name                  VPCEH290S
  Baseboard Product             VAIO
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Sat Nov 25 12:16:53.928 2017 (UTC - 5:00)**************************
Loading Dump File [C:\Users\john\SysnativeBSODApps\112517-38703-01.dmp]
Windows 10 Kernel Version 16299 MP (4 procs) Free x64
System Uptime:0 days 2:33:18.641
Probably caused by :hardware_disk
BugCheck 154, {ffffc109d1a04000, ffffea00c1642080, 2, 0}
BugCheck Info: UNEXPECTED_STORE_EXCEPTION (154)
Arguments:
Arg1: ffffc109d1a04000, Pointer to the store context or data manager
Arg2: ffffea00c1642080, Exception information
Arg3: 0000000000000002, Reserved
Arg4: 0000000000000000, Reserved
PROCESS_NAME:  MemCompression
BUGCHECK_STR:  0x154_c0000006_c0000185
DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
FAILURE_BUCKET_ID: 0x154_c0000006_c0000185_IMAGE_hardware_disk
CPUID:        "Intel® Core™ i5-2430M CPU @ 2.40GHz"
MaxSpeed:     2400
CurrentSpeed: 2395
  BIOS Version                  R0200Z9
  BIOS Release Date             04/19/2012
  Manufacturer                  Sony Corporation
  Product Name                  VPCEH290S
  Baseboard Product             VAIO
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``


3rd Party Drivers:
The following is for information purposes only.
My recommendations were given above. The drivers that follow belong to software or devices that were not developed by Microsoft.  You can find links to the driver information and where to update the drivers in the section after the code box:

**************************Sat Nov 25 16:14:48.849 2017 (UTC - 5:00)**************************
MpKsld001eed4.sys           Mon Feb 27 20:54:41 1989 (2409FBE1)
MpKsl79184a9d.sys           Mon Feb 27 20:54:41 1989 (2409FBE1)
MpKsl8ec4467b.sys           Mon Feb 27 20:54:41 1989 (2409FBE1)
WmBEnum.sys                 Tue Apr 12 22:21:51 2005 (425C823F)
WmXlCore.sys                Tue Apr 12 22:21:52 2005 (425C8240)
GEARAspiWDM.sys             Mon May 18 08:17:04 2009 (4A1151C0)
LVPr2M64.sys                Wed Oct  7 04:26:50 2009 (4ACC50CA)
SFEP.sys                    Fri Nov 27 00:39:13 2009 (4B0F6601)
GPU-Z.sys                   Wed Oct  6 12:14:37 2010 (4CACA06D)
btath_bus.sys               Wed Dec  8 01:38:36 2010 (4CFF27EC)
CHDRT64.sys                 Thu Jan 27 20:44:21 2011 (4D421F75)
SASKUTIL64.SYS              Tue Jul 12 17:00:01 2011 (4E1CB5D1)
SASDIFSV64.SYS              Thu Jul 21 19:03:00 2011 (4E28B024)
Apfiltr.sys                 Tue Sep 20 10:23:35 2011 (4E78A1E7)
intelppm.sys                Thu Sep 22 06:43:11 2011 (4E7B113F)
PxHlpa64.sys                Mon Oct 17 10:29:34 2011 (4E9C3BCE)
IntcDAud.sys                Tue Jun 19 10:40:51 2012 (4FE08F73)
imdisk.sys                  Fri Nov  2 08:58:36 2012 (5093C37C)
speedfan.sys                Sat Dec 29 15:59:35 2012 (50DF59B7)
TeeDriverW8x64.sys          Tue Jul  7 13:43:32 2015 (559C0FC4)
RtsPStor.sys                Thu Aug  6 23:31:10 2015 (55C4267E)
athwnx.sys                  Tue Mar  1 03:39:03 2016 (56D55527)
tap0901.sys                 Thu Apr 21 05:10:05 2016 (571898ED)
btfilter.sys                Wed May 18 02:19:52 2016 (573C0988)
igdkmd64.sys                Thu May 19 13:45:17 2016 (573DFBAD)
rt640x64.sys                Wed Oct  5 09:32:55 2016 (57F50107)


MpKsld001eed4.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
MpKsl79184a9d.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
MpKsl8ec4467b.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
http://www.carrona.org/drivers/driver.php?id=WmBEnum.sys
http://www.carrona.org/drivers/driver.php?id=WmXlCore.sys
http://www.carrona.org/drivers/driver.php?id=GEARAspiWDM.sys
http://www.carrona.org/drivers/driver.php?id=LVPr2M64.sys
http://www.carrona.org/drivers/driver.php?id=SFEP.sys
http://www.carrona.org/drivers/driver.php?id=GPU-Z.sys
http://www.carrona.org/drivers/driver.php?id=btath_bus.sys
http://www.carrona.org/drivers/driver.php?id=CHDRT64.sys
http://www.carrona.org/drivers/driver.php?id=SASKUTIL64.SYS
http://www.carrona.org/drivers/driver.php?id=SASDIFSV64.SYS
http://www.carrona.org/drivers/driver.php?id=Apfiltr.sys
http://www.carrona.org/drivers/driver.php?id=intelppm.sys
http://www.carrona.org/drivers/driver.php?id=PxHlpa64.sys
http://www.carrona.org/drivers/driver.php?id=IntcDAud.sys
http://www.carrona.org/drivers/driver.php?id=imdisk.sys
http://www.carrona.org/drivers/driver.php?id=speedfan.sys
http://www.carrona.org/drivers/driver.php?id=TeeDriverW8x64.sys
http://www.carrona.org/drivers/driver.php?id=RtsPStor.sys
http://www.carrona.org/drivers/driver.php?id=athwnx.sys
http://www.carrona.org/drivers/driver.php?id=tap0901.sys
http://www.carrona.org/drivers/driver.php?id=btfilter.sys
http://www.carrona.org/drivers/driver.php?id=igdkmd64.sys
http://www.carrona.org/drivers/driver.php?id=rt640x64.sys
 
My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#4 mahava

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Posted 27 November 2017 - 04:53 PM

I powered off the laptop, powered it back on and it booted into Windows, which is how I'm able to generate the reports.

Thanks for this, USASMA. Give me a sec to fully read and reply....

#5 usasma

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Posted 28 November 2017 - 07:24 AM

Take your time.  I get notified by email when you reply.

I usually check in in the early AM (east coast of the US) - but occasionally get time to check in the afternoon/eventing.


My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#6 mahava

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Posted 28 November 2017 - 06:55 PM

What I've done so far:

1) Ran memtest86, 3 passes with zero errors

2) Tried to run seatools for windows but it's progress bar got stuck 1/3 the way through and I had to abort.

3) Tried to run seatools Dos but that program didn't find any controllers

4) I've run Vaio Care's hard drive full diagnostic and it completed without errors.

4) Uninstalled some of the drivers/programs you listed as old and that I don't need, however could not uninstall the ones where the device isn't even listed in device manager window. Is there a way to safely remove those drivers?

5) Tried to update old drivers with some success. Do you need specifics? The 'Sony Firmware extension parser' has no updates. I don't know if it'd be safe to uninstall it.

6) BIOS... I've tried to find a bios update with no success. My bios is listed as 'legacy' in my system info. And it also says that 'secure boot' is 'unsupported'. I guess that means it's not a UEFI? My current bios is one I installed from the Sony website and as they no longer make computers, they're not supporting bios updates anymore. I checked on 'H2o Insyde' site and found some bios flash programs...but I can't tell if any of them would be compatible with my machine. Using them will be highly risky!

7) Right now, I haven't had another BSOD since the ones in the dump. I did wake up to a frozen computer(keyboard, mouse frozen) that was making a buzzing sound from the speakers. I powered it off and back on, and it booted. The laptop didn't go to sleep as expected, just froze sometime during the night.

8) Hard drive... It's a bit over 5 years old which is the time they start to fail for me. The SMART info hasn't indicated any issues though. I defragment and chkdsk periodically. I'm looking into possibly replacing with an SSD.

9) I ran a few troubleshooters in windows, the device and drivers one says a restart is pending. But when I restart and run the troubleshooter again, it indicates that a restart is still pending.

I don't know what else to say because I'm not absolutely sure what I'm doing to cause the STOP, in the first place.

Edited by mahava, 28 November 2017 - 07:06 PM.


#7 usasma

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Posted 29 November 2017 - 08:32 AM

# 2 and 3 concern me.  Seatools is a good, reliable test and it shouldn't fail like that (unless there are problems present)

Still, it's only a test - and the true test is to replace the drive and see if the problem goes away (and we still have other tests to run)
Also, if the drive controller is bad, then the hard drive may be good - but unable to be tested (and the controller is on the motherboard and is affected by hardware, compatibility, and drivers). 

 

# 4 and 5 - driver work is a bit tricky.  First off, the older drivers aren't necessarily bad - but are just more likely to have problems.  And it's the total software package that came with the drivers that's a concern - not just the driver (that's why I suggest uninstalling the program rather than just the driver in Device Manager).  We occasionally come upon drivers that can't be removed this way - and I have a procedure that'll let you safely remove them - but we usually leave that until the last thing as it's rather involved and can cause troubles.

Don't uninstall the Sony Firmware Extension Parser - it's new enough that the BSOD issue it used to have has been fixed.

 

# 6 - this is a large concern.  The "Legacy" and unsupported Secure Boot basically means that these features were turned off when installing W8 or W10 in the UEFI.  I haven't seen any issues with being turned off, but wonder why it was done this way.  Most times that I see this, someone has had to actually go into the UEFI and turn those things on/off.

My concerns center around Sony no longer being in the computer business, so there's no way to figure out if this is W10 compatible or not.  As they developed UEFI for their systems, this impies that they were actively working on the BIOS at least during the time W8 came out (my wife had a W8 VAIO).  It seems to me that this sort of UEFI would be more compatible than the older BIOS's.  But, who knows at what point Sony stopped working on the BIOS, whether they tested for compatibility w/W10, and if there have been any other issues that have come up since they stopped working on computers.  The point here being that, at some point compatibility will raise it's ugly head.

 

My best guess here is that the UEFI is likely to be stable w/W10.  I base this on the fact that PC manufacturer's use basically the same hardware in their systems.  My concern is that a lot of manufactuers continue to update their UEFI's - so I wonder if there are problems that we just don't know about.

 

# 7 - this sounds more like a video card problem.  Could the system be overheating?  Do you keep it on a hard surface with nothing blocking the vents on the sides/back?  Have you blown out the vents with canned air (DO NOT USE a vacuum or an air compressor as it can damage the parts)?  Also, have you tried moniitoring your temps and using a cooling pad to helpl cool the system?

 

# 8 - SMART is a predictive technology.  And, FWIW, I frequently see dead/dying hard drives at work that pass all SMART attributes.

 

# 9 - I've seen this sort of problem also.  The times that I recall, we had to wipe and reinstall windows to fix that problem.
But, here's a number of suggestions that may help (I typed more after this, so read after the Quote box before trying all this stuff):

NOTE:  Try a clean boot to see if the problem clears up that way:  http://www.thewindowsclub.com/what-is-clean-boot-state-in-windows
If it does, then different troubleshooting steps are called for.

Here's some repair/recovery/restore options (in this order).   Be sure to backup your stuff if you don't want to take the chance of losing it.:

1 - Startup Repair.  Run it 3 times, rebooting in between tries.

2 - System Restore to a point before this started happening.

3 - DISM/SFC repair (DISM doesn't work with W7, although SFC does)  - doesn't work if you're not able to boot to Windows (let me know and I'll post a way to do it from Startup Repair)
    

Then please run the following DISM commands to see if there's any problems with the system (from an elevated (Run as administrator) Command Prompt).  Press Enter after typing it:
   
Dism /Online /Cleanup-Image /RestoreHealth

    FYI - I have repaired systems using the last command even though problems weren't found with the first 2 - so I suggest running them all.

    From this article: http://technet.microsoft.com/en-us/library/hh824869.aspx

    You can also run sfc.exe /scannow from an elevated (Run as administrator) Command Prompt to check for further corruption. Include the CBS log (located at C:\Windows\Logs\CBS\CBS.log) if you'd like to have a Windows Update expert check it (I don't check them because I can't read them)


4 - RESET using the "Keep My Files" option (W8 calls this a REFRESH; W7 and earlier doesn't have this function)

5 - Repair install of the OS (Thanks to FreeBooter!):
   

"How To Perform a Repair Installation For Windows 8, 8.1 and 10"
    https://www.winhelp.us/non-destructive-reinstall-of-windows-8-and-8-1.html

    "How to Do a Repair Install to Fix Windows 7"
    http://www.sevenforums.com/tutorials/3413-repair-install.html

    "How To Perform a Repair Installation For Vista"
    http://www.vistax64.com/tutorials/88236-repair-install-vista.html

    "Non-destructive reinstall of Windows XP"
    https://www.winhelp.us/non-destructive-reinstall-of-windows-xp.html


6 - RESET using the "Remove Everything" option (W8 calls this a RESET; W7 and earlier doesn't have this function)

If using W7 or earlier, this can be accomplished by resetting the system by use of the recovery partition/recovery disks/recovery drive.
If you don't have them, you can usually order them from the OEM manufacturer of your system ( US points of contact here:  http://www.carrona.org/recdisc.html )

7 - Wipe and reinstall from the Recovery Partition (if so equipped)

8 - Wipe and reinstall from Recovery Media - to include deleting all partitions.
If you don't have them, you can usually order them from the OEM manufacturer of your system ( US points of contact here:  http://www.carrona.org/recdisc.html )
  You can also download W7/8.1/10 from Microsoft starting on this page:  https://www.microsoft.com/en-us/software-download/

9 - A clean install of Windows.  This is a troubleshooting tool - and as such is slightly different from the previous steps.  In short, if it fixes the problem, then the problem was in the software.  If it doesn't fix the problem, then the problem is most likely in the hardware.

A clean install is:
- Windows is installed to a freshly partitioned hard drive with legitimate installation media (W10:  https://www.microsoft.com/en-us/software-download/windows10 ).
- The installation media is only a copy of Windows, not the OEM recovery disks that you can make on some systems.
- Windows is fully updated after it's installed.  That's ALL updates - none excepted.
- NO 3rd party software is installed.
- There are no errors in Device Manager (if you find any, post back for suggestions).

This will wipe everything off of the computer, so it's advisable to backup your stuff first.
Also, it will wipe out all the special software that the OEM added to the system, so if you rely on any of that - let us know what it is so we can figure out a way to save/download it (the easiest way is to create/obtain the OEM;s recovery media)

If unable to find recovery media that has the software (or if you suspect that this is a hardware problem), you can make an image of your system that'll preserve everything in the state that it was in when you made the image.
One drawback to this is that you're making an image of a malfunctioning system - so, if there are errors in the system software, you'll have a nice copy of them :(
Another drawback is that the image of the system will be very large - so you'll most likely need a large external drive to store it on.
But, this will allow you to save everything on the hard drive (although you'll need an image viewer to get things out of the image).
The point here is that, if it's a hardware problem, then you can restore the system to the point it was when you made the image - after you repair the hardware problem.
You can obtain more info on imaging in the Backup/Imaging/DiskMgmt forums located here:  http://www.bleepingcomputer.com/forums/f/238/backup-imaging-and-disk-management-software/

The point of doing this (the clean install) is to:
- rule out Windows as a problem (if the problem continues, it's not a Windows problem as you completely replaced Windows
- rule out 3rd party software (if the problem continues, it's not a 3rd party software problem as you didn't install any 3rd party software)
- so, if the problem continues, it must be a hardware problem.

OTOH, if the problem stops, then it was either a Windows or 3rd party software problem.  If the problem doesn't come back, then you've fixed it.  Then all that remains is setting the computer back up the way that you'd like it and importing your data from the backup you made.

 

So, we've got to determine if this is a software or a hardware problem.  There's several ways to do this, but the simplest is a clean install of Windows 10 (Step 9 in the list above)

Now, just to "muddy the waters" a bit, let's talk a bit about compatibility. 
First off, I don't suspect a compatibility problem here - but it'd be presumptuous of me to dismiss it out of hand.

Next, compatibility is not an all or nothing deal.  Rather it's a spectrum that involves older hardware/software combined with a constantly changing OS.  So while some circumstances may seem compatible, there may be an underlying problem that hasn't been affected by an OS change/update as of yet.  In other words, a system may seem compatible now, only to reveal an incompatibility in later updates.
Unfortunately, the only test for this would be to install the original OS and see if that problem crops up with the original OS.  If it doesn't, then you can presume that there's an incompatibility.

 

In short, I'd suggest the clean install first.  That will tell us if it was software or not.

You can try the other steps if you'd like - as it's possible for them to fix the problem


My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#8 mahava

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Posted 30 November 2017 - 01:21 PM

Ok. Thanks for all of this. I'm going to work on this and reply in a couple of days.

#9 mahava

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Posted 02 December 2017 - 03:05 PM

1) Startup Repair - tried to startup repair 3 times, each time it said it could not repair my computer
 
2) System Restore - I noticed that the amount of space to use for restore points kept going back to zero after I set it to 11gb, and the manual points I created have disappeared.  Also, there aren't any automatic system checkpoints being created.
 
3) DSM - Tried to run 'restorehealth' using a Windows10 dvd as the 'source', it got to 20% then quit with error: 1392, file or directory is corrupted and unreadable.  It also failed when I ran it without specifying a 'source'
 
4) Refresh/Reset - Isn't the Refresh similar to the DSM?  I'm working up courage to try this.  Maybe I should leave well enough alone until I get a new hard-drive?
 
  -  I took care of a possible heat problem.  I Cleaned the fan, replaced thermal paste on CPU and thermal pad on GPU.   Machine running a bit cooler now.
  -  Ran seatools windows and it completed this time without errors (before fan cleaning)
  -  still no luck running seatools from DOS.  No controllers found.  Why can Windows find a controller while DOS cannot?
  -  Ran SFC /scannow, it quit at 30% progress with error: Windows resource protection could not perform the requested operation
  -  Ran SFC /verifyonly, it completed with 'integrity violations' and produced a CBS.log which I've attached.

  -  This Vaio has a 'recovery' partition that is about 15 gb.  I noticed that it has only 1 gb of space free.  Can this be an issue?
 
Is this sounding more and more like hard drive error/damage?

Attached Files

  • Attached File  CBS.log   7.91MB   1 downloads

Edited by mahava, 02 December 2017 - 10:05 PM.


#10 usasma

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Posted 04 December 2017 - 05:31 PM

A "Refresh" in Windows 10 is called a Reset.

After you choose Reset, you get 2 choices:

- Keep my files (this is equivalent to the Refresh of W8)

- Remove everything (this will wipe the drive clean)

 

Don't worry about the DOS/Windows controller issue.  Rather I'd worry about the test not finishing (although it did finish for you later).  Seem my last paragraph of this post.

 

DISM/SFC errors tend to point to a corrupted OS (making a Refresh/Reset necessary)

Don't worry about the free space on the recovery partition.  The partition is only read from, and the OS doesn't need to access it very often,

 

 

I have no experience reading the CBS logs, and with my eye problems I'll probably not try to learn it.

 

So, this is (IMO) most likely a hard drive problem, with a possibility of a corrupt OS (it could be both).

The easiest way to tell will be to do a "clean install" of Windows:

 

A clean install is:
- Windows is installed to a freshly partitioned hard drive with legitimate installation media (W10:  https://www.microsoft.com/en-us/software-download/windows10 ).
- The installation media is only a copy of Windows, not the OEM recovery disks that you can make on some systems.
- Windows is fully updated after it's installed.  That's ALL updates - none excepted.
- NO 3rd party software is installed.
- There are no errors in Device Manager (if you find any, post back for suggestions).

This will wipe everything off of the computer, so it's advisable to backup your stuff first.
Also, it will wipe out all the special software that the OEM added to the system, so if you rely on any of that - let us know what it is so we can figure out a way to save/download it (the easiest way is to create/obtain the OEM;s recovery media)

If unable to find recovery media that has the software (or if you suspect that this is a hardware problem), you can make an image of your system that'll preserve everything in the state that it was in when you made the image.  You can also do this if you don't want to try another hard drive - yet you want to be able to return to the current system state.
One drawback to this is that you're making an image of a malfunctioning system - so, if there are errors in the system software, you'll have a nice copy of them :(
Another drawback is that the image of the system will be very large - so you'll most likely need a large external drive to store it on.
But, this will allow you to save everything on the hard drive (although you'll need an image viewer to get things out of the image).
The point here is that, if it's a hardware problem, then you can restore the system to the point it was when you made the image - after you repair the hardware problem.
You can obtain more info on imaging in the Backup/Imaging/DiskMgmt forums located here:  http://www.bleepingcomputer.com/forums/f/238/backup-imaging-and-disk-management-software/

The point of doing this (the clean install) is to:
- rule out Windows as a problem (if the problem continues, it's not a Windows problem as you completely replaced Windows
- rule out 3rd party software (if the problem continues, it's not a 3rd party software problem as you didn't install any 3rd party software)
- so, if the problem continues, it must be a hardware problem.

OTOH, if the problem stops, then it was either a Windows or 3rd party software problem.  If the problem doesn't come back, then you've fixed it.  Then all that remains is setting the computer back up the way that you'd like it and importing your data from the backup you made.

 


My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#11 mahava

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Posted 09 December 2017 - 02:02 PM

I tried everything I could to avoid having to reinstall windows 10, but that's what I wound up having to do.

 

For the benefit of anyone reading this later on.

 

1) i had to make new unallocated logical space by shrinking the single, large partiition that contained corrupted Win10.  Used a free utility to do that.

 

2) partition table allows only 4 slots(4 primary partitions), and i already had 4, so i had to delete one (unneeded) partition in order create a primary partition on the unallocated logical space i created.

 

3) Used 'diskpart' at the command line to do that, which created a partition on which i was able to install Windows 10 without losing my personal files...the old installation and all my personal files remain on the 'shrunken' partition.

 

i tried every trick you suggested, and then some, but Windows simply refused to repair and would not allow me to reinstall and keep files.  The reinstall to a new partition is what I had to do.   Win10 is now running by itself on the new partition without any problems..yet.

 

QUESTIONS

 - Do I need to set the old windows partition as not 'active' so it doesn't appear in choices of operating systems at startup?

 - If i reinstall vaio care and vaio's other tools will it's links to the recovery tools etc work

 - there's something called 'splashtop' browser assigned to a 'web' key on the vaio that I found very useful. Problem is the browser is outdated.

   Can I update that browser or replace it with something like firefox.  I preseume it's on the 'recovery' partition that you say is read only?

 

Thanks for your help, USASMA!


Edited by mahava, 09 December 2017 - 02:26 PM.


#12 usasma

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Posted 10 December 2017 - 05:33 PM

At work we just use the Windows installer to delete all partitions - and start over fresh.

 

If the system is booting without issue, then don't mess with it!

To fix it appearing in the choices, you'll have to edit the BCD.  Please post over in the W10 forums for detailed advice on this from the experts.

 

Splashtop looks like a remote access tool ( https://www.splashtop.com/ )

I'd suggest posting over in the W10 forums about that also.  I'm not very familiar with remote access.


My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.




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