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Download Speeds Crippled On Wireless Notebook.


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#1 jordan1984

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Posted 24 September 2006 - 05:18 PM

Hi, i really need help with my Dell Notebook. The problem is that my download speeds max out at about 10kb/s and my internet browser has became a bit sluggish. Download speeds on things like clients or bittorrent aren't affected. Its when downloading via the browser from filefront for example. I tried restting and restoring. I reset the router, which solved the problem, but only for a day or two. Resetting the router was a pain as i have to contact my ISP service to get it reinstalled everytime.

I ran a Norton scan, and something appears called "drivecleaner" as a potential threat. Norton was unable to delete it. So i rang my ISP provider who insisted its a "browser hijacker". I ran adaware, cleanup and spybot and while they deleted other stuff, they couldn't retrieve it and it was still detected by Norton after i'd ran all three.

The laptop is wireless. The incoming signal is 54 mbps, i tried an ethernet cable but got the same problem.

Anyway, i'm at a loss and help would be greatly appreciated :thumbsup:

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#2 Ngarskel

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Posted 24 September 2006 - 05:29 PM

According to symantic:

"DriveCleaner is a security assesment tool which gives exaggerated reports of security and privacy risks on a computer. The program then prompts the user to purchase a registered version of the software in order to remove the reported risks."

It may still be there, But I dont see it slowing down your download speed that drastically...I have a feeling theres more to this than just one hijacker...(Removal instructions are on symantic page...I dont like them since they have you manually modify the registry...)

I would suggest posting a Hijackthis! log and let the HJT go over it...Someone around here might be able to give you an easy way to get rid of drivecleaner without having to modify the registry.
"Fear those who find all things simple, for they will make all things difficult." -Mercedes Lackey
"There are only two infinites; The universe and stupidity."
"One man can be stupid, however if you want real bon'fid'a stupidity; their ain't nuten like teamwork."

[-AdAware-] [-Spybot S&D-] [-Webroot SpySweeper-] [-AVG Anti-Spywear-] [-SpywareGuard-] [-SpywareBlaster-][-AVG Free / Comodo Firewall -][[HijackThis!]]

#3 Enthusiast

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Posted 24 September 2006 - 05:43 PM

First thing, which browser are you using?

If it is Internet Explorer, click "tools" then choose "manage add-ons"

You will see highlighted at the top "Add-Ons currently loaded in Internet Explorer"

Look below and disable anything you do not recognize but disable "Windows Messenger" even though you do. (Some types of popups can come through that)

Then click the down arrow up top where it says "Show"
Choose "Addons that have been used by Internet Explorer".

Again, disable Windows Messenger if it is not already disabled and anything else you do not recognize as being valid.

Then:

Go to Windows Live Onecare Free Scan
It will say "Get a free PC safety scan"
http://safety.live.com/site/en-us/default.htm

Make sure you click "Full Service Scan" in the middle of the page and
not the "Try It Now Free" on the right side.

Allow it to download an Active X component.
Choose "Complete Scan" in the window that opens
Click "Next"
Do not click on anything else that offers you a free trial or to sign up if you live in the US.

Allow it to scan - it may take quite, maybe two hours or so depending on how big your hard drive is and how fragmented your registry and drive are.

The next step is for you to post a Hijack This Log in our HJT Forum:

Run both Adaware and Spybot Search and Destroy from safe mode, updating each program’s malware definitions before you scan and allowing both to fix what they find.

If you do not already have these freeware aps installed on your computer, you can get them at the following sites:

*AdAware SE: http://www.majorgeeks.com/download506.html

*Spybot S&D: http://www.safer-networking.org/en/index.html

Following that that I suggest you post a “HijackThis” log for expert assistance with your malware infection.

Read the pinned post in our “HijackThis” forum,
here
http://www.bleepingcomputer.com/forums/t/34773/preparation-guide-for-use-before-using-malware-removal-tools-and-requesting-help/
Carefully read and follow all directions explicitly.

Following instructions create a HJT log, and POST THE HJT LOG YOU CREATED IN OUR HJT FORUM – not in this forum,
at this link.
http://www.bleepingcomputer.com/forums/posthjtlog.html
Include the specs for your computer (ie, processor, amount of RAM, brand or motherboard, etc, and briefly describe the problem you are experiencing.)

Unless you are expert at editing the registry, Do not use the Hijack This program to try to fix anything by yourself as even what may seem to be a small mistake can render your operating system inoperable.
Some files when in the correct folder for them may be fine while in another may be malware hiding.


A member of our expert HJT Team will analyze your log, make recommendations and offer assistance, walking you through the complete repair process.

It may take a period of time to get a response to the log you posted because the members of our HJT Team are kept very busy.
Please be patient as this team is manned by volunteers. They will help you in order received as soon as possible.

NOTE
Once you have posted your HJT log, please DO NOT make any additional posts in the HJT forum thread you created until you get a response from a member of our HJT expert team, and do not make any changes to your system (changes, including any attempted repairs, will make your computer to be different than displayed in the log you posted and therefore make your log inaccurate).

The first criteria the HJT Team has when looking for logs that need replies are posts showing 0 replies. If you make an additional post, it will show as having had 1 reply.
A team member, looking for a new log that requires help might well assume another HJT Team member is already assisting you and might not open the thread to respond.

So, post your HJT Log in our HJT Forum (not here in this forum) and wait for a response from a HJT team member.

After you post your log, please do not make any changes to your computer. Discontinue trying to delete anything with any program as changes will make your HJT log obsolete and waste valuable time spent by our HJT experts analyzing the log made innacurate by changes and therefore their plan formulated to address the problems will also be obsolete.

If after 5 days you still have gotten no response, then post a re-request and a link to your HJT log HERE.
http://www.bleepingcomputer.com/forums/topic14717.html

Make sure you post your HJT log in the HJT forum, not here, because if you post it here in this forum the response from our HJT Team will be delayed because the post will have to be moved before they see it and it will fall in line behind many others posted that same day.




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