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I need help fixing my computer

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#1 iamgogan


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  • Local time:06:11 AM

Posted 24 November 2017 - 08:34 AM

Hello i am new to this site,  and i am not very good with computers, i downloaded something called 4kstogram on reddit i believe, and as soon as i let the application make changes to my pc, I started getting the blue screen of death within ten seconds of booting and logging in to my pc. I kept getting the bsod every time i logged into my computer, somehow i was able to fix the issue by logging into safe mode and watching some tutorials. once i fixed the issue and was at least able to log into my computer without being in safe mode or getting the bsod, I found other issues. I can't update my computer, I can't open applications like netflix from the windows store, i can't install certain applications like the blizzard desktop app, my browsers are very slow even though i have decent internet. I tried resetting my computer, using a restore point, etc. but this virus won't let me, whenever I try any of these it just says "an error occurred no changes were made". I tried using the windows installer disk and it won't load. Whenever i searched for something on chrome it would redirect me to yahoo, so i decided to uninstall and reinstall chrome. I also did control alt delete and went to task manager, and I disabled cpx and svcvmx on startup, I read that these are viruses but i don't know much about them. The option to search for these file locations is not available.I have constantly ran multiple windows defender full scans and it says that no viruses were detected. I do not know which viruses or how many viruses I have, and I don't know how to fix my computer, and I would really appreciate some help.

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#2 buddy215


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Posted 24 November 2017 - 10:13 AM

Best that you start a new topic in the malware removal forum by following directions below.


Please follow the instructions in the Malware Removal and Log Section Preparation Guide starting at Step 6.

  • If you cannot complete a step, then skip it and continue with the next.
  • In Step 6 there are instructions for downloading and running FRST which will create two logs.

When you have done that, post your logs in the Virus, Trojan, Spyware, and Malware Removal Logs forum, NOT here, for assistance by the Malware Response Team.

Start a new topic, give it a relevant title and post your log(s) along with a brief description of your problem, a summary of any anti-malware tools you have used and a summary of any steps that you have performed on your own. If you cannot produce any of the required logs...start the new topic anyway. Explain that you followed the Prep. Guide, were unable to create the logs, and describe what happened when you tried to create them. A member of the Malware Removal Team will walk you through, step by step, on how to clean your computer.

After doing this, please reply back in this thread with a link to the new topic so we can close this one.


DO NOT bump your new topic. Wait for a response from one of the Team Members.

“Every atom in your body came from a star that exploded and the atoms in your left hand probably came from a different star than your right hand. It really is the most poetic thing I know about physics...you are all stardust.”Lawrence M. Krauss
A 1792 U.S. penny, designed in part by Thomas Jefferson and George Washington, reads “Liberty Parent of Science & Industry.”

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