What version of Windows 10 are you running?
Press the Windows key and the R key at the same time to open the Run box. Copy and paste or type in winver, then click/tap on OK. This will show the version of Windows 10 you have running.
Have you tried restarting a couple of times? If you have just had the Authors fall update (1709) installed it may take a couple of days for the update to work through its paces.
I am using Windows 10, Version 1709 (OS Build 16299.64).
Hi, I agree we do need more information, could you go to search and type:- command prompt, right click on the returned command prompt and select "run as administrator" an elevated cmd prompt will open. Please copy ALL the cmd below (highlighted in red for you). Right click anywhere in the command prompt window and select paste, the cmd will append to the prompt, Press enter:-
echo > 0 & systeminfo | find /V /I "hotfix" | find /V "KB" >> 0 & WMIC /Node:localhost /Namespace:\\root\SecurityCenter2 Path AntiVirusProduct Get displayName /format:list >> 0 & wmic PATH Win32_VideoController GET Description,PNPDeviceID /format:list >> 0 & tasklist /v >> 0 & net start >> 0 & echo >> 0 & notepad 0
Please save the notepad output to your desktop then use the "more reply options" (bottom right) to upload the file to here. It makes it much easier for us to read.
I've attached the file below
I should also add that when I start my computer now I get an error that says "S.M.A.R.T. status bad", which hints at a hardware failure. However, this is a relatively now computer (1 year old).
Edited by Insp. Bumstead, 25 November 2017 - 06:47 AM.