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Need some help to figure out if I am infected

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#1 dnhubb14


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Posted 23 November 2017 - 11:21 PM

Yesterday I had an issue where programs would not load.  I have completely refreshed/reset my PC back to factory.  Every time I reboot I get a blue screen and the programs won't load at the bottom right of the screen.. I can see the task bar and from what I can tell its the Store App for Windows 8.1 that seems to be causing an issue.  I ran hijackthis and will post the log below if needed, any help would be appreciated.  One more thing,  once I kill storebroker.exe the desktop background and icons come up and the startup programs load.  This happens everytime I reboot and I have reset this PC to factory 5 times and same thing everytime.



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#2 boopme


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Posted 25 November 2017 - 11:02 AM

Probably not a malware issue.. try this and if needed a win 8 topic.

Tweaking.com - Windows Repair All-In-One (Portable)

- Download Windows Repair All-In-One (Portable Version) from here.

- Extract tweaking.com_windows_repair_aio.zip to your Desktop.

- Disable all your antivirus and antimalware software - see how to do that here.
- Right click on QfBzvq1.png and select Run as Administrator (XP users just double click) to start Windows Repair All-In-One.
(Windows Vista/7/8 users: Accept UAC warning if it is enabled.)

- A window will appear. Click Step 2.

- Click the Open Pre-Scan button, then click Start Scan. Wait for Windows Repair to finish scanning.

- Depending on which error Windows Repair found, click Repair Reparse Point or Repair Environment Variable accordingly. When the button changes to "Done!", click the close button to return to Windows Repair.

- Go to Step 3, then click Check in the See If Check Disk Is Needed.

- If Windows Repair stated that errors are found, click Open Check Disk At Next Boot. Choose (/R) Fixes errors on the disk also locate bad sectors and recovers readable information, then click Add To Next Boot. Reboot the computer to let Windows check the disk.

- Go to Step 4, then click Do It.

- Go to Step 5. Under System Restore click Create.

- Go to Repairs and click Open Repairs. Leave all checkmarks as they are, then click Start Repairs.

- By default Windows Repair All-In-One will create a "Logs" folder in its folder on the Desktop. Please post the contents of the log in your next reply.
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