This evening, I came home to find my computer screen was stretched horizontally in both the desktop and when browsing. I also had a popup saying there was a problem with an ATI file, and if I pressed 'reset' I might be able to fix it.
Well, the fix didn't happen when I selected that option, so i decided to go for unistall/reinstall. However, the program only let me delete the operating files, and not ATIsetup.exe. It hung up on the deletion, and I had to use Task Manager to stop it.
Sooo, next I tried sys.restore! OHHH< how I LOVE sys.restore! Monitor back to NORMAL! Hurray! Only one small problem - my antivirus and firewall are shut down. So, I rebooted the computer.
Guess what? Because I hadn't been able to delete ATIstetup.exe, it REINSTALLED itself, and my monitor problem was baaaack, along with the popup about the problem. If I'd had any doubts about what was causing the problem, that definitely laid them to rest.
I went into 'hunt and destroy' mode. I searched down the ATI files by name and sent them to the trash can. I then went hunting online to reinstall them, but was unable to determine the correct files to download. The AMD website was worse than useless.
I was able to identify my graphics card, though, (WITHOUT help from AMD!) and it is an ATI Raedon HD 4300-4500 series.
I've reached the limit of my expertise and patience, and have started swearing at my screen, and anything else within earshot. The cat and my dogs have gone into hiding.
Help, please? I'm not a computer whiz, just your everyday user who's learned a few tricks over the years, so KISS.
Edit: since posting this, I realized there was a power failure this afternoon, which is probably what triggered the problem.
Edited by Sunsilver, 23 November 2017 - 10:43 PM.